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Residence Inn Grand Rapids West

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3451 Rivertown Point Court SW, Grandville, MI 49418
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1 room 1 adult
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Residence Inn Grand Rapids West
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111 Reviews from our TripAdvisor Community

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Pittsburgh, Pennsylvania
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Can't thank you guys enough for a great stay. Staff is extremely friendly, going all the way out for you. A lot of great tips and great recommendations of things to see and do in the area. Real nice facility--almost like a brand new hotel or one that recently underwent renovations. Will be back again! Pet friendly too.

Helpful?
Thank TGrec
Chicago, Illinois
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We were visiting Grand Rapids for the first time and the Residence Inn was a good place to stay. It's "off the main road" which is nice since it was very quiet and we were able to rest. The suite was neat and clean. Plenty of room for both of us. Breakfast on Saturday morning was "out of this world".... More 

Helpful?
Thank GolferGuyPGA
maui
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This hotel was very quiet and in a great location . Right next to a great mall but near Grand Valley College and close to Grand Rapids for the breweries . Very spacious room with a full kitchen large bathroom . Bed was a bit to soft but the bed sheets were nice . Breakfast was good, food was hot... More 

Helpful?
Thank maui07
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Maui07, Thank you for taking the time to complete a review for our property. We hope that we have won you over as a traveler and you come back to visit us very soon! Thank you, Andrew White More 

Ann Arbor, Michigan
Level Contributor
5 reviews
5 hotel reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

The windows in this hotel are very thin. It's been freezing in the bedroom portion of the room here all week with thermostat set at 76. I'm in bed in my winter hat. They also do not heat the gym much- worked out in a jacket. Place could benefit from small things like touch up paint. Eggs appear to be... More 

Helpful?
Thank Betsy N
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Betsy N, I first off want to thank you for your review of our property. I can understand the issues you discussed above can sour any hotel experience, so I'm very sorry you had to deal with these here. We always want to improve our service and facility based on the feedback from our travelers. I would certainly want to... More 

Southhaven, MS, United States
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We made reservations for this hotel since the forecast was for bad weather on the day we were flying into Grand Rapids and planning to drive 90 minutes to our home. The hotel was willing to waive the 24-hour cancellation policy, which was a huge help. We did end up staying there and enjoyed the clean, comfortable 2-bedroom suite complete... More 

Helpful?
Thank Trent W
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Trent W, Thank you for the review. I'm very glad we were able to accommodate your needs while you were staying with us! If you'd be willing to share the details of your stay with us, I would be more than happy to look into the mattress and be sure that the proper staff get recognized for a job well... More 

Indianapolis
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 7, 2016

We stayed at this place just one night while traveling with our lab-mix dog. We really enjoyed our stay! We got a good deal on the rate, and our room was a good studio sized room with a small kitchenette, living area, bedroom and bathroom. It was really nice and would be perfect size if we would have been staying... More 

Helpful?
Thank bnh81
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

bnh81, We appreciate your review and recommendation! We love being able to serve all of our guests - whether they have two legs or four! We're glad that you and your pet were able to enjoy yourselves while staying with us. We hope to see you next time you're in the Grandville area. Thank you, Andrew White More 

Vanderbilt, Michigan, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 6, 2016

Lovely place for families or an extended business stay. Staff was exceedingly friendly and efficient. Rooms are well appointed and fairly modern. Rooms are spacious enough for my family of four. Beds were soft and clean. Kitchen area was well stocked with all the tools one might need to make a decent meal. Coffee in the lobby was perfection, just... More 

Helpful?
Thank Tiffani M
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Tiffani M, Thank you for your review! I'm so glad to hear about your positive experience with us. We hope that we can continue to offer these comfortable accommodations to you and all of our guests. Thank you, Andrew White More 

Macomb, MI
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed January 3, 2016

Just spent a night at this hotel while passing through for a quick visit. I used some Marriott points for this stay, but I'd like to say the going rate for the room was between $125-$175. Upon arrival, I noticed the lobby appeared updated so I assumed the hotel, in general, would be also. Wrong! Some observations: the wood furniture... More 

Helpful?
Thank HMSnyder
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Hello HMSnyder, Thank you for take the time to review your recent experience with us. I understand the need to have an updated, well-conditioned hotel, and I apologize that we have fallen short on this. If you would like to send me specifics of your time with us, please feel free to send me an email at awhite@fhginc.com. With more... More 

Detroit, Michigan
1 review
5 of 5 stars Reviewed December 22, 2015

I frequent the Grand Rapids area every month or so for business and usually stay for a week at a time. Once I found the Grandville Residence Inn, it became my home away from home. The staff is ALWAYS friendly and accommodating. It's quiet, relaxing and located in a great area near everything. I'm minutes from downtown Grand Rapids with... More 

Helpful?
Thank David D
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

David D, Thank you for the kind words in your response to your experience with us. We strive to make our guests fill more at home, and we are certainly glad that we have accomplished this with you. We hope to see you again very soon. Thank you, Andrew White More 

Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 27, 2015 via mobile

The rooms could use some updating, but they are clean and comfortable - the bed is a little squishy - the bedroom in the one-bedroom suite is a little on the small side, but overall I would recommend this location and stay here again, especially if I were here for a shopping weekend. The staff is very helpful and friendly... More 

Helpful?
Thank Melissa C
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Melissa C, Thank you for your response. We appreciate your critique, and have shared this with our team - both on property and at our home office. Your feedback is a very important tool in helping us to improve. We hope to continue to serve you during your travels to Grandville, MI. Thank you, Andrew White More 

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