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Residence Inn Grand Rapids West

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3451 Rivertown Point Court SW, Grandville, MI 49418
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1 room 1 guest
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Residence Inn Grand Rapids West
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Residence Inn Grand Rapids West
Residence Inn Grand Rapids West
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92 Reviews from our TripAdvisor Community

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Traveler rating
    40
    33
    11
    5
    3
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40
15
8
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (92)
  • Mar-May only
    (19)
  • Jun-Aug only
    (29)
  • Sep-Nov only
    (28)
  • Dec-Feb only
    (16)
All months
Level Contributor
52 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stay here for 8 days twice a year. They are consistently helpful and considerate. Very friendly. Only negative items are that they only have 1 elavator and they never seem to change the breakfast menu. It has become very boring. The eggs taste artificial and the sausage tasteless. At least they have low calorie items available.

Was this review helpful? Yes
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Hello icatlady, Thank you for you kind words about our property! We are thrilled to have you stay with us and look forward to your next stay! We have taken into consideration your comments regarding breakfast, and are continually looking for ways to improve our breakfast selection! Looking forward to your next visit to the area! Warm Regards, More 

Illinois
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel has the Residence Inn appetizers and breakfast that had a good selection, but the breakfast selections were a little dried out and cold at 7:45 when we came down. The evening reception does not have any cocktails , beer or wine. The staff is very nice and friendly.

Was this review helpful? Yes
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Hello Mari K, Thank you for letting us know about your recent stay! We are very happy to see that our staff was pleasant and helpful, and that you enjoyed our wonderful breakfast selection! We are moving into a new cycle with our evening MIX in the near future, we hope that some of the new options will be more... More 

1 review
5 of 5 stars Reviewed 1 week ago

We had an extended stay with our large family (11 of us!) and loved it! The staff was very friendly and accommodating, the pool is awesome, and the outdoor patio is lovely. There are fabulous restaurants and great shopping within walking distance. Highly recommend!!!

Was this review helpful? Yes
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Hello Breck R, Thank you for taking the time to let us know about your recent stay! We loved having you and your family stay here with us and are overjoyed to hear that you had an exceptional stay with us! We are happy to see that the local eateries, and shopping were able to further better your stay. We... More 

Port Huron, Michigan
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

Stayed while visiting our son at GVSU. Instead of his apartment, we stayed at the Residence Inn Grand Rapids-West in Grandville. It allowed us to have an awesome cookout by the pool with him, his girlfriend, roommate and roommate's parents! Cara at the front desk was more than helpful with all our questions and needs. Great stay and wonderful staff!!

Was this review helpful? Yes
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Hello Debbie R, Thank you for the great review about your stay with us while visiting your son! We are always excited to have Grand Valley families stay with us! I am happy to see you were able to enjoy our outdoor facilities with family and friends. We hope to see you again when you are in town visiting with... More 

Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Visited this establishment during a water polo tourney. Nice fire pit outside as well as a pool. Had a very nice, large 550 sq ft room. When we arrived there was a note from housekeeping to welcome us. The room was exceptionally clean (I've stayed in hundreds of hotels) and we were very pleased. The floor (high floor) was very... More 

Was this review helpful? Yes
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Hello Ami Janel H, I would like to thank you on behalf of our hotel for writing a review on your recent stay! We love to have our guests leave with an a smile on their face knowing we provided them with a great stay. I am pleased to hear your interactions with our staff as well as expectations in... More 

Traverse City, Michigan
Level Contributor
6 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We have stayed here twice in the past months and it has been a delight. Clean, comfortable rooms, amazingly friendly staff, great breakfast and evening appetizer buffets. My daughter accidentally left an expensive electronic device behind after we checked out, and when we called later that day they located it for us and had it waiting at the front desk... More 

Was this review helpful? Yes
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Hello Jenn C, Thank you for taking time to review your recent stay with us! We are all thrilled to hear that you had such an enjoyable time with us! Our staff strives to make sure that we provide the most exceptional experience we can. We do hope to see you next time your travels bring you to the Grandville... More 

Chicago, Illinois
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The entire Western Region of Michigan was completely booked for lodging during the particular weekend we were visiting the area. Fortunately, this Residence Inn location had availability at the last minute. The staff person was gracious enough to call and inform us of the last minute cancelation. I very much appreciated that very kind gesture; the staff person's action speaks... More 

Was this review helpful? Yes
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

GirlSureLuvs2travel, Thank you for your review of your stay with us! I know precisely what weekend you are referencing! Very glad we were able to accommodate you. Please come visit us again next time you're in town! Best Wishes, Andrew White More 

Potomac, Maryland
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed July 26, 2015

I have stayed at many, many Residence Inns. This is among the dingiest and most tired seeming. The carpets are faded and none too clean, the rooms seem dated as well. It's very hard to find, down a side street off a side street. The location is pure strip mall. One highlight: the night manager, Anthony Boon, was unfailingly friendly... More 

Was this review helpful? Yes
Andrew W, Manager at Residence Inn Grand Rapids West, responded to this review

Hello FrequentTraveler231, Thank you for taking time to review your recent stay. I am sorry to hear that your stay was not up to the standards that you come to expect when staying at a Marriott property. I have taken your comments to each of our departments with regards to your stay so that we can ensure this is an... More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 20, 2015

We came to town for my son's baseball tournament. The hotel is located so conveniently to the highway and, as an added bonus, across from the mall and within walking distance to several restaurants. The staff was friendly, efficient and helpful. I travel about 3 weeks a month for business and am a Platinum member with Marriott. I definitely recommend... More 

Was this review helpful? Yes
Andrew W, Manager at Residence Inn Grand Rapids West, responded to this review

Hello awtraveling, Thank you so much for your review on your recent stay! I am very pleased to see that you had an enjoyable time with us. We pride ourselves on giving each Guest an exceptional experience, and we are happy to see we were able to provide this for you. We hope to see you again next time your... More 

Lombard, Illinois
Level Contributor
101 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed July 10, 2015

The manager was welcoming but we were informed that there were no king suites which I had reserved above the 1st floor. So I decided to take the 1st floor suite. Unfortunately, that was room 117 which is right around the corner. The convenience to the front without going up the elevator was offset by the unclean toilet and the... More 

Was this review helpful? Yes
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

cuyler3329, Thank you for your feedback. I understand that when traveling it is very important to be able to find a quiet, clean location. I'm very sorry that neither of these needs were met with your stay. Please know that we want to do our very best in providing our guests with clean, comfortable and quiet stays while they're with... More 

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