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Residence Inn Grand Rapids West

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3451 Rivertown Point Court SW, Grandville, MI 49418
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Residence Inn Grand Rapids West
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78 Reviews from our TripAdvisor Community

Traveler rating
    36
    27
    9
    3
    3
See reviews for
31
12
8
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (78)
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    (19)
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Chicago burbs
Contributor
11 reviews 11 reviews
4 hotel reviews
4 of 5 stars Reviewed yesterday NEW

It's a standard Marriott Residence inn experience. This hotel appears to have been updated so it's a little nicer than some. Good staff, comfortable stay. Breakfast is ok. Nothing special. I have stayed here many times. Lots of dinning options near by.

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Midland, Michigan
Top Contributor
167 reviews 167 reviews
17 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here Monday night and were very tired from a long day of driving and sightseeing. We missed our bag of popcorn in the room. Asked the front desk guy and he said to check again and tell him if we couldn't find it. Oh well. I was exhausted when I got back to the room, and of course... More 

Was this review helpful? Yes 1
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Karen Ellen M, Thank you for taking the time to review our property. I am very grateful for your feedback, however, I do apologize the service issues you encountered. I plan to share this review to my associates for further coaching in all mentioned issues. If you would like to discuss your issues directly - please do not hesitate to... More 

Boswell, Indiana
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 28, 2015

This Residence Inn has everything and it is all excellent. The suite rooms are massive and clean. The bed is amazing, the bathroom is huge and has a separate sink. Of course, the kitchen are is fully complete from ice maker to garbage disposal, from stove to tableware. This location is easy to reach, has plenty of parking, and is... More 

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Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Ed, Thank you for your review of our property - it is very much appreciated. We are glad that you had everything you needed for your time with us. I will share these accolades with my staff. Kind Regards, Andrew More 

Saranac
2 reviews
5 of 5 stars Reviewed April 23, 2015

The staff is Amazing. I stayed for over 2 weeks! Everything was perfect!! The staff is perfectly attentive, helpful, kind and knowledgeable! My every wish came true. The breakfasts and dinners are to die for! not your average throw a donut at your guests! Yummy, tasteful, fabulous coffee, awesome variety! Tons to do! Loved the pool, hot tub and exercise... More 

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Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Sharon M, Thank you for your review of your stay! We really appreciated you staying with us, and we are very glad that you enjoyed your stay with us. We hope if you're ever looking a getaway - look us up! All the Best! More 

Montpelier, Ohio
1 review
5 of 5 stars Reviewed April 12, 2015

We stayed over Easter weekend while visiting our daughter who lives in Grand Rapids. The rooms are clean, comfortable and roomy. The staff was warm and friendly from housekeeping to management. Everyone had a smile and we truly enjoyed every contact we had with them. They truly care about you and want your stay to be better then home. They... More 

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Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Lora M, Thank you for such a fantastic review! We sincerely appreciate your words and will be sure to pass them along during our next team gathering! We wish you all the best, and hope to see you sometime soon! Thank you, Andrew White More 

Michigan City, Indiana
1 review
5 of 5 stars Reviewed April 3, 2015

I stayed for 3 weeks while relocating to the Grand Rapids area. It was clean, quiet and friendly with excellent service. Decent exercise equipment as well. Thanks Megan for the great service at breakfast and Joanna for your room cleaning services and assistance. I would recommend this location to anyone.

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Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

rkm534, Thank you so much for your review of our property! We are very glad we can make your extended stay with us a comfortable one. I will be sure to pass on the accolades to our team - especially those you mention by name in your review! Best Wishes, Andrew More 

1 review
5 of 5 stars Reviewed March 27, 2015

We have had the best experience at this hotel. The location is convenient and close to shopping and resturants. The hotel is clean and well maintained. The breakfast and evening social with light dinners are a bonus. I could not explain how over and above all of the staff has gone for us. There are always little things to complain... More 

Was this review helpful? Yes
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Hello Audra, What an awesome review to see! We really loved having you and your family over your extended stay with us. I know that I speak for my entire staff when I say that you will truly be missed. Best of luck with everything, and don't be a stranger! Best Wishes, Andrew More 

Michigan
Top Contributor
196 reviews 196 reviews
42 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed March 5, 2015

Looking for lodging near the mall and found this all suite motel. Prices are comparable but accommodations better than most motels. Light dinner between 6 and 7 pm and a very nice breakfast selection. I loved that they had real plates and silverware v.s. plastic/paper. Common and private rooms very clean and personnel friendly. Beds very comfortable. Outside pool.

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Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Hello DayBreeze! Thank you so much for your review of our property. We appreciate the time you took to say these nice things about us. We hope to see you again soon - best wishes! More 

San Diego, California
Top Contributor
78 reviews 78 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 26, 2015

This si a good place to stay for business or a family trip. Lots of dining selection in the local area is a plus . Very Friendly and helpful staff is a big plus. Rooms just a bit dated but not enough to be a deal breaker. Mall location across the street is helpful if you need any anything while... More 

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Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Hello Russ V, We appreciate the feedback regarding your stay with us. We are very pleased to hear about the great service you received, and wanted to let you know we are working diligently on maintaining our rooms to the highest standard. We hope to see you again when your travels bring you back to the Grandville area! Thank you, More 

Greenville, Michigan
Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 24, 2014

Enjoyed our stay at this hotel. The staff was friendly, helpful and competent. The room was very comfortable with a pillow top mattress, sofa and kitchen. Everything was very clean. I usually never sleep the first night in a hotel but had no trouble in this hotel.

Was this review helpful? Yes 1
Andrew W, General Manager at Residence Inn Grand Rapids West, responded to this review

Hello Cheryl M, Thank you for completing our survey, and for your kind words about our staff, and property. We love to hear that our guests had an excellent stay with us. I am happy that we have been able to serve you to your fullest expectations and we hope to do so again in the future. With Kind Regards,... More 

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40 photos of this hotel

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