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Comfort Inn Airport

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4155 28th St., S.E., Grand Rapids, MI 49512
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Comfort Inn Airport
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Comfort Inn Airport
Comfort Inn Airport
Comfort Inn Airport
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278 reviews from our community

Traveler rating
    172
    67
    31
    6
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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Eden Prairie, Minnesota
Top Contributor
103 reviews 103 reviews
12 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here for night while visiting Tulip Festival at Holland. Hotel is located at a very prime location with almost anything within 3 miles of radius. They have tea/coffee round the clock. Rooms are good and comfy. Breakfast was just OK. Place where breakfast was served was too small with too many people. Things were replenished slowly. And variety was... More 

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Petoskey, Michigan
Top Contributor
310 reviews 310 reviews
73 hotel reviews
177 helpful votes 177 helpful votes
5 of 5 stars Reviewed yesterday NEW

I give very few fives but you do not have to be the Ritz- in fact it would not get a five as the requirements would be too much. This hotel checked all the boxes: comfortable beds, very clean room and bathroom, good internet, great friendly helpful staff, clean and well laid out lobby, elevator that actually worked, large room,... More 

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Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear Dan K, Thank you so much for the 5 Star review! Your compliments mean a great deal to us and we truly appreciate your time in sharing your experience with us! We take a lot of pride in our hotel and do our best to give every guest the service they deserve! On behalf of Mark, and the rest... More 

Denver, Colorado
Top Contributor
61 reviews 61 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed yesterday NEW

We are in hotels frequently and this is an excellent one. Is it the newest? No, but it is very clean with comfortable beds, great breakfast on china dishes, and the reason for all this is the staff. We went out to dinner and didn't want to miss the warm cookies so the clerk gave us them on a plate.... More 

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Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear hummingbirdfriends, Thank you for choosing Comfort Inn and taking the time to share your review on TripAdvisor! We truly appreciate your kind words! We strive to provide top notch customer service for all our guests and we are thrilled to hear about your experience. Thanks again, and we hope to see you soon! Kevin C. General Manager More 

Windsor, Canada
Top Contributor
87 reviews 87 reviews
40 hotel reviews
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

As always, the staff at this property are wonderful. Smiles and help from everyone. Our room was clean and as spacious as necessary. The exception was the elevator. It was out of order for two of the days of our stay. Not a major problem, as we had very little luggage and were on the 2nd floor. If there was... More 

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Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear WindsorTenor, Thank you for staying with us and taking the time to share your review! We are grateful for your kind words and compliments. However, I'd like to apologize again for the elevator being down. Unfortunately, we only have one elevator and we experienced a few mechanical issues during a very inconvenient time. For the safety of everyone at... More 

Sterling Heights, Michigan
1 review
3 of 5 stars Reviewed 1 week ago

Wouldn't recommend this hotel, had mold on ceiling, uncomfortable beds, heard people snoring few rooms over, breakfast ends at 9:30, just had a funky smell overall. honestly wish i put another $50 towards my trip and got a better hotel. and wifi kept disconnecting, super SLOW elevators and theres only 1 of them

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Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear mel s, Thank you for taking the time to share your experience. We truly value all feedback from our guests. I am very sorry to hear about these issues you encountered during your stay. We strive to provide excellent service to all of our guests and I'm saddened to hear we fell short of your expectations. Thank you for... More 

Johnstown, Colorado
1 review
5 of 5 stars Reviewed 2 weeks ago

Very helpful staff member. Mark ordered a cab for us, helped with sending a fax and helped with the vending machine. Very clean rooms great beds and pillows. The extra plug out lets a big plus. Great place to stay.

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Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear judy j, Thank you for sharing your review with us! I'm excited to hear about your great experience and I thank you for your recommendation! On behalf of Mark, and the rest of our staff, it was truly a pleasure to have you as a guest during your stay in Grand Rapids! Thanks again and we hope to see... More 

Littleton, Colorado
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed here on a Sunday evening before taking a flight to head back home. I arrived around 8:30 p.m. The desk clerk was very nice. But when I got up to my room, my next-door neighbor was talking very loudly on the phone. I mentioned it to the desk clerk when I went back down to get my other... More 

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Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear Rowena W, Thank you for staying with us! I'm sorry to hear about your noisy neighbors but I'm happy that we were able to move you rooms to a more comfortable setting. Thank you for sharing your experience with us and we hope you will visit us again! Kevin C. General Manager More 

Port Huron, Michigan
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

We had a great stay. The entire staff was friendly and helpful. The hotel and rooms were clean and well maintained. There was a good variety for breakfast, hot and cold. I would recommend staying here 100%.

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear NaturesBestOils, Thank you so much for taking the time to share your review with us and your fellow travelers! We truly appreciate your business and your compliments to our hotel! We are thrilled that you enjoyed your stay here! Thanks again, and we hope to see you again soon! Kevin C. General Manager More 

Lancaster County, Pennsylvania
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Staff is friendly and competent, facilities are clean, tidy, comfortable, but not lavish. The breakfast, while predictable, is hot, and fresh. The bottles of water and a snack upon check in was a nice touch. Bathrooms are clean, with plenty of pressure in the shower head, a plus for people with thick heavy hair. Check in/out is fast and painless.

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Steve S, Thank you so much for taking the time to share your review of our hotel! We value all feedback from our guests. Your kind words and compliments mean a great deal to us as we take pride in our hotel and the services we offer. We are thrilled that you chose to stay with us and enjoyed your... More 

Bristol, Indiana
2 reviews
4 of 5 stars Reviewed 4 weeks ago

I have an account in the Grand Rapids, MI, area. Upon my arrival, I learned that the hotel was booked full, however, that didn't stop the helpful staff. The gal behind the counter searched for a cancellation before she sent me onto another hotel. Either by a stroke of luck, or just great timing, I was able to secure a... More 

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear AJ R, Thank you for staying with us! I'm thrilled that we were able to accommodate you on such a busy night and you were able to stay with us! I also want to thank you for taking the time to share your experience with us and your fellow travelers! We strive to provide great customer service to our... More 

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