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Comfort Inn Airport

2.0 of 5 4155 28th St., S.E., Grand Rapids, MI 49512
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Comfort Inn Airport
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Comfort Inn Airport
Comfort Inn Airport
Comfort Inn Airport
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256 reviews from our community

Traveler rating
    158
    60
    30
    6
    2
See reviews for
90
65
26
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
  • All months
    (256)
  • Mar-May only
    (53)
  • Jun-Aug only
    (81)
  • Sep-Nov only
    (69)
  • Dec-Feb only
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Milford, MI
Contributor
14 reviews 14 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed one night for business. I'm a little surprised that TripAdvisor has this rated 6 of 51 in Grand Rapids. Makes me wonder about the condition of the lower 45. Having said that, I think the people at this hotel are doing the best they can with what they have. The place is clean, the staff are friendly. It's just... More 

Was this review helpful? Yes
Toledo, Ohio, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

We came here to stay to visit Grand rapids, Holland, and Saugatuck for our beer-cation. We're are avid craft beer drinkers, and besides all of that just wanted to check the area out. We had a minor mishap with the room we selected, versus what we were put in, but it was all addressed and made right by the manager... More 

Was this review helpful? Yes
Ferndale, Washington
1 review
4 of 5 stars Reviewed 6 days ago NEW

We visited Grand Rapids to spend time with a new grandchild and also to get some rest after a busy season. We are thankful that we chose to stay at this hotel. The property is clean, quiet, comfortable and welcoming. Every staff member was friendly and helpful. The beds are super comfortable and breakfast is served hot and with a... More 

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear rom1212, Congratulations on the new grandchild! Thank you so much for taking the time to review our property! We are happy to hear that you enjoyed your time at our hotel. Thank you for your kind words and recommendation to your fellow travelers. We are very much looking forward to seeing you again! Kevin C. General Manager More 

New York City, New York
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for a business trip I had. This place is GREAT. Great price. Great sleep- comfortable bed and pillows. room was clean. free breakfast and wifi and free shuttle to and from airport. All in all - great. free coffee too all day.

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear mustang225, Thank you for taking the time to share your compliments with us! We are truly grateful you chose our hotel among the many options you had. Your kind words serve as great encouragement to all of us here at Comfort Inn. We look forward to seeing you again! Kevin C. General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I am a frequent guest at this hotel. The staff is top notch, always friendly, helpful and they make every effort to make my stay enjoyable. The rooms are clean. Newly remodeled and very comfortable. Lobby is inviting with comfortable furniture. The breakfast is wonderful with a variety of choices. This hotel is a great value. Close to restaurants, airport... More 

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear KL926, Thank you for taking the time to share your review with us! Your compliments and loyalty to our hotel are greatly appreciated. We are grateful that you have chosen the Comfort Inn as your home away from home while staying in Grand Rapids. We are looking forward to your next visit! Kevin C. General Manager More 

Michigan
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We chose the hotel mainly on the basis of the fact that it had a Park, Sleep, Fly arrangement that was convenient for us as we live in northern Michigan and were flying out of Grand Rapids airport for a week's trip. From the moment we arrived there, we were greeted courteously, treated well, and were offered good suggestions on... More 

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear dltrgt, Thank you for taking the time to share your review with us! We are happy to hear that you were able to take advantage of our Park, Sleep, and Fly package. We also take great pride in the service we provide for all of our guests, and are thrilled to hear that you enjoyed your time spent at... More 

Livonia, MI
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed the day after Christmas. Lobby was nicely decorated. Staff was friendly. Room, hallway, elevator, lobby and breakfast room were squeaky clean. Breakfast was waffles, sausage, eggs, cereal, breads, rolls, fresh fruit and a choice of beverages. It was a nice assortment. Room was not crowded and food constantly refreshed by staff. Everything was as you would expect it to... More 

Was this review helpful? Yes 1
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear michiganbeachflower, Thank you for staying with us during the Holidays! Also, thank you for taking the time to share your review! I'm happy to hear that you enjoyed our breakfast and staff service. I am, however, sorry to hear that you experienced some noise issues in the middle of the night. We try our best to control the noise... More 

Senior Contributor
26 reviews 26 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 18, 2014

The staff at this location are friendly and want to impress. I received an upgraded room and the room was huge and had a jacuzzi that looked nice. The bed was uncomfortable, the room was cold even with the heater on full, the windows were drafty, tv reception was fuzzy and the shower lacked water pressure. It was an overnight... More 

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear Angelica M, Thank you for taking the time to share your comments with us. While I'm happy we were able to upgrade you, I'm sorry that the room did not meet your expectations. I sincerely apologize for the issues you encountered that no doubt made your stay less than comfortable. I assure you that these issues have already been... More 

Grosse Pointe, Michigan
2 reviews
4 of 5 stars Reviewed December 15, 2014

This was our second stay at this Comfort Inn location in Grand Rapids. We were quite pleased with the freshness of the surroundings, which must have happened since our previous stay. There was nothing we were unhappy with, but for some noisy neighbors in the next room in the middle of the night. Not the hotel's fault, just folks being... More 

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear Larry P, Thank you for staying with us again! Also, thank you for taking the time to write your review on TripAdvisor! We love hearing back from our guests about their stay. While I'd like to apologize for the noisy neighbors you had, I truly do appreciate the compliments. Marie is a wonderful employee and a great person. She... More 

Michigan
Top Contributor
182 reviews 182 reviews
44 hotel reviews
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed November 17, 2014

Our room was reasonably clean, and the bed was comfortable. If that's all you care about, you'll be OK with this motel. But we encountered a number of annoying downsides. 1. There are no signs in the hallways pointing toward room numbers. All you can do is make a guess about the direction of your room, and then retrace your... More 

Was this review helpful? Yes 1
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

MichiganBanjoMan, Thank you for staying with us and taking the time to share your review. While I am happy to hear that you found our hotel to be clean with comfortable beds, I'm sorry to hear about the other inconveniences you encountered during your stay. We take guest satisfaction very seriously. We use feedback like yours in our decision making... More 

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Additional Information about Comfort Inn Airport

Address: 4155 28th St., S.E., Grand Rapids, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Airport 2*
Number of rooms: 107
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Also Known As:
Comfort Inn Airport Hotel Grand Rapids
Comfort Inn Grand Rapids
Grand Rapids Comfort Inn
Hotel Style:
#2 Family Hotel in Grand Rapids
#9 Romantic Hotel in Grand Rapids
#11 Business Hotel in Grand Rapids

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