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All 52 Grand Rapids hotels

Comfort Inn Airport

2.0 of 5 Hotel   |   4155 28th St., S.E., Grand Rapids, MI 49512
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Comfort Inn Airport
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86%
Ranked #6 of 52 Hotels in Grand Rapids
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Kristor62 Milwaukee, Wisconsin
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236 reviews from our community

Traveler rating
    147
    55
    27
    5
    2
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85
57
24
45
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • German first
  • Any
English first
Midland, Michigan
Top Contributor
134 reviews 134 reviews
28 hotel reviews
104 helpful votes 104 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel itself is average, nothing really bad, nothing really special. However, it would appear that the front desk manager needs to improve his people skills. This is not the place for you if you are pulling a trailer. With few options a person with a trailer must occupy multiple spots. This does not mean that the manager needs to... More

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Friend - I am the General Manager of the Comfort Inn and just read your experience at our property. First and foremost allow me to apologize for the treatment you received. I know you said you were not looking for an apology, but I want to offer one nonetheless. Superior customer service is my expectation of all our team members... More

Milwaukee, Wisconsin
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We ended up at the Comfort Inn after leaving another hotel shortly after checking in (a disaster!). They luckily had a room available for the night. Most hotels were sold out for the weekend. The front desk staff was only able to book us for one night even though we needed three. I asked if I could check back in... More

Was this review helpful? Yes
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review

Grand Rapids visitors - we just finished reading your review of your stay at our property. On behalf of our entire staff, thank you so much for visiting and providing feedback on your experience. We are glad to know that we were able to accommodate your needs and that you were able to engage with Erin, our Director of Sales.... More

Toronto, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

breakfast room was overcrowded (three sports teams staying) noisy, children running up corridors, shower was tepid despite informing front desk for three consecutive days. room was "tired" . Bagels and bread at breakfast were stale. eggs were luke warm. We did have an excellent meal at Carrabas (with free appetizers courtesy of the Comfort Inn) Wifi was unreliable.

Was this review helpful? Yes
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review

Canadian Friend - please allow us to apologize for the frustration you experienced when staying at our property. We pride ourselves on every guest leaving pleased and satisfied so it was disheartening to read that you were disappointed. Our leadership team will be addressing the issues you note as part of our ongoing effort to be the best we can... More

Galloway
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My sisters and I stayed here on Aug 15, 2014. The rooms were very clean, the staff friendly and helpful. The continental breakfast had quite a few choices.. Also loved the proximity to stores and places to eat. The hotel was also very close to the Interstate 96 entrance and exit ramps

Was this review helpful? Yes 2
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review

Friends - on behalf of our entire staff, we would like to thank you for staying and for offering such an in-depth review of our property. We are very fortunate to be in our location and we are glad to know you were able to take advantage of some of the area attractions. Also, we were pleased to read that... More

Green Bay
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed here for a conference and I thought it was excellent and affordable. The breakfast was nice and certain evenings they even had a free pasta bar dinner...very considerate and nice staff...room was great.

Was this review helpful? Yes
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review

Conference Attendee - thank you so much for staying and letting us know that you had a pleasant experience at our property. We were happy to read that you took advantage of both breakfast and the evening hospitality. We know travelling can be overwhelming at times so we try and do the little extras to make people feel at home.... More

Milwaukee, Wisconsin
Top Contributor
90 reviews 90 reviews
22 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After a disasterous stay the night before (not a Comfort Inn) in Ann Arbor MI, we departed early and headed to this hotel. What a refreshing experience and a great hotel. Friendly and helpful staff, clean room, everything worked perfectly! Zero complaints and an excellent nights sleep! A business travellor who spends a minimum of 200 nights a year in... More

Was this review helpful? Yes
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review

Friend - we were very touched by your review especially considering the frequency by which you travel. We know how challenging it can be away from home so we were pleased to read that you felt at home with us. We are happy that everything went smoothly and encouraged to read that you had a good night's sleep. We wish... More

Reno, Nevada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I would recommend Comfort Inn Airport at Grand Rapids if you need a nice, clean and quiet place to stay, and close to the airport, too. We arrived around 7pm with a coupon from a travel magazine. We were greeted promptly and politely by the front desk and the coupon was honored, we checked in and were pleasantly surprised how... More

Was this review helpful? Yes 1
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review

Travelling friends - your review of our property was encouraging. Whenever guests state that we are an excellent place to stay we feel we have done our job well. Our breakfast is one of the features we receive the most compliments on each day. Since we have such a large number of airport travelers, it helps having extended breakfast hours.... More

Kalamazoo
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 3, 2014

Stayed here and parked while traveling to San Diego. Hotel staff was very nice. Accommodations were clean. Shuttle to and from airport was timely and driver was polite. Had road construction going on but that didn't bother us in room as we couldn't hear it.

Was this review helpful? Yes
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review

San Diego Traveler - as one who lives in paradise, we are sure you have enjoyed some wonderful accommodations over the years. This made your review all the more meaningful. We happy to know that you had a pleasant experience at our property and were able to take advantage of the shuttle service. The construction you mention is an ongoing... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 31, 2014 via mobile

The kids and I made it to the hotel after a long day of traveling. I was grateful for the taxi, the greeting at the front desk and the comfortable room. We had stayed at a different hotel the night before at the same price and it was horrible. We were relieved that this room provided comfort, safety and cleanliness.... More

Was this review helpful? Yes 1
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review

Friend - we are so pleased to hear that you had a good experience at our property. A clean, comfortable room makes all the difference in getting a great night's rest. We are also happy to know that the staff service was welcoming and that our breakfast attendants did a good job. We have a couple amazing ladies on staff... More

Ontario
Top Contributor
111 reviews 111 reviews
34 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed July 27, 2014

Another older property & it's beginning to show it's age but one that is investing in updates. Clean & tidy. Average exercise-room/equipment. Below average breakfast with only 1 old lady running it, for a full house. The walls are a bit too thin. You need to reconnect/sign to wi-fi every time! Recommended at $80/night and highly recommended at anywhere below... More

Was this review helpful? Yes 1
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review

Friend - on behalf of our entire staff, I would like to thank you for your candid review of our property. Your review was honest and it helps in our ongoing effort to be the best we can be. As you note, we are in the process of updating each area of the property. We are about to begin putting... More

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Additional Information about Comfort Inn Airport

Address: 4155 28th St., S.E., Grand Rapids, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Airport 2*
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Also Known As:
Comfort Inn Airport Hotel Grand Rapids
Comfort Inn Grand Rapids
Grand Rapids Comfort Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style
#3 Family Hotel in Grand Rapids #6 Romantic Hotel in Grand Rapids #14 Business Hotel in Grand Rapids
Hotel Class
Official Description (provided by the hotel)
Friendly smiling faces, impeccably clean rooms, and a full hot breakfast await you at the Gold Award Winning Comfort Inn Airport Hotel. All of our rooms include free wireless internet, flat screen TVs, microwaves, and refrigerators. While traveling can be stressful, you will begin your trip in style as you enjoy our weekday evening hospitality, print off your boarding pass in our business center, and relish a great night sleep on our comfortable beds. From the time our breakfast begins at 4:30am, until we see you off, our staff will work tirelessly to make your stay as relaxing as possible. ... more   less 
Number of rooms
107

Questions & Answers

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2 questions
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Clinton Township, Michigan
1 month ago
2 months ago

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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