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Comfort Inn Airport

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4155 28th St., S.E., Grand Rapids, MI 49512
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1 room 1 adult
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Comfort Inn Airport
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321 Reviews from our TripAdvisor Community

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East Grand Rapids, Michigan
1 review
5 of 5 stars Reviewed 4 days ago NEW

I would like management to know that Marie was very courteous, helpful, and kept the breakfest area well stocked. It was a pleasure talking with her. My stay at Comfort Inn was very pleasant. I would definitely stay there again and recommend it to others.

Helpful?
Thank Doris K
Commerce Township, Michigan
Level Contributor
81 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Nice size rooms and fairly comfortable beds. Pillows were a bit hard but manageable. Bathroom could use some work as the wallpaper was peeling. Breakfast time were not posted so we did show up just before they started cleaning up but weren't the only ones who were not notified of the service times. Staff were pleasant when we told them.... More 

Helpful?
Thank FitzFamilyTravels
Whickham, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

Accommodation is well presented and maintained. Ideally located for businesses in Grand Rapids and close to airport. Staff were very helpful and polite. Breakfast facility uses real cups, plates and cutlery. Hot food is well cooked. Would definitely stay here again on a future visit.

Helpful?
Thank martync04
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear martync04, Thank you so much for the 5 Star review! We truly appreciate your business and are happy to hear that you enjoyed your stay! We strive to make our hotel a comfortable place for our guests to relax. Your recommendation to your fellow travelers means a great deal to us. We look forward to your next visit! Kevin... More 

Northfield, Massachusetts
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This hotel was clean and comfortable. It is a bit dated and due for a renovation, but it is more than adequate for a place to stay for a few days. The service is good, with decent breakfast. Nothing spectacular.

Helpful?
Thank Shawn S
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear Shawn S, Thank you for taking the time to share your review with us. We truly appreciate your feedback and are happy to hear that you enjoyed the service you received. We are actually in the beginning stages of a remodel including new carpet, some new furniture, and a fresh look to our common areas. I hope you will... More 

Detroit
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We had a hockey game in Grand Rapids on Saturday and Sunday. We stayed at the Comfort Inn for the night. I was quite pleased. The bed was comfortable, good pillows, nice lobby, clean. One small thing was the walls are pretty thin. I could hear quite a bit in the rooms on either side but they were quite after... More 

Helpful?
Thank ebeauc3067
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear ebeauc3067, Thank you for staying with us and taking the time to share your review! We truly appreciate your business and your feedback. We are thrilled to hear that you enjoyed your stay, despite some of the noise you encountered from your neighbors. We apologize for any inconvenience this may have caused. Thanks for your recommendation and we hope... More 

Spring Lake, Michigan
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Booked a park-and-fly package with this hotel, which was fine and everything went as expected. The hotel itself is tired-looking though clean, very tiny bathrooms but nice beds/bedding and the staff very accommodating. HOWEVER the walls are literally paper-thin, as in we could hear the guys next door when they were just whistling. When they REALLY started partying, though, it... More 

Helpful?
Thank webster62
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear webster62, Thank you for taking the time to share your experience with us. We value all the guest feedback that we get as it gives us an opportunity to see where we can improve. I apologize for the noise issues and the amount of time it took our staff to resolve your the inconvenience. I will be addressing your... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

They were so helpful with getting us to and from the airport! We came in late, after the shuttle quit running, but they paid a taxi to pick us up. Then went out of their way to get us back to the airport when out trip was done. The great breakfast actually supplies you with glass dishes, cups and glasses... More 

Helpful?
Thank Annette E
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear Annette E, Thank you for taking the time to share your experience with us! We are so happy that you enjoyed your stay. We strive to make our guests' travels as easy as possible and I'm happy to hear we were able to help. Your kind words and compliments serve as great encouragement to our entire staff. We hope... More 

Lansing, Michigan
1 review
5 of 5 stars Reviewed 4 weeks ago

My husband and I stayed at this hotel on New Years Eve while visiting Grand Rapids. The place was exceptionally clean, the staff was friendly and knowledgeable about the area and we even got a late check out of 1:30! I will definitely be staying again.

Helpful?
Thank Wayne Johnny P F
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear Wayne Johnny P F, Thank you for the 5 Star review! We truly appreciate your feedback and are happy to hear that you enjoyed your stay on New Year's Eve. We strive to deliver excellent service here at Comfort Inn and your compliments are music to our ears. Thanks again, and we look forward to your next visit! Kevin... More 

Lansing
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed on a recent visit with our daughter who attends GVSU. Was impressed with updated rooms and public areas. Room was clean, beds comfortable, bathroom had good water pressure in shower (big plus). Breakfast bar was better than I would have expected. A good value, and positive experience.

Helpful?
Thank Dale Y
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Thank you for taking the time to share your review with us! We truly appreciate your feedback and are thrilled that you enjoyed your stay. Thanks for choosing Comfort Inn! We hope to see you again in the future! Kevin C. General Manager More 

Michigan
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 1, 2016

We've stayed here a couple of times now to take advantage of their Park and Fly. The hotel itself is obviously on the older side but has been updated and seems to be very well maintained. The best part of the hotel is the staff. The front desk staff was very friendly and efficient, ensuring that my wakeup call was... More 

Helpful?
Thank eart82
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear eart82, Thank you for sharing your experience with us! We are happy to hear that you enjoyed your stay and the service we delivered. We take great pride in what we do and the service we provide to our guests. Thank you for your kind words and compliments. We hope to see you again! Kevin C. General Manager More 

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