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Comfort Inn Airport

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4155 28th St., S.E., Grand Rapids, MI 49512
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Comfort Inn Airport
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291 Reviews from our TripAdvisor Community

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Traveler rating
    176
    72
    33
    7
    3
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98
75
31
56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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  • Any
English first
  • All months
    (291)
  • Mar-May only
    (69)
  • Jun-Aug only
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    (60)
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Columbia, MO
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The most important thing for me is a comfortable bed, and this room had it. This is an older hotel, but you wouldn't know it from the inside. I appreciated their efforts at being green, all the serving ware for breakfast were reusable. Breakfast was better than average. The night desk clerk was helpful with restaurant suggestions. Although excellent in... More 

Was this review helpful? Yes 1
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear Sallyninepatch, Thank you for the recommendation! We are happy to hear that you enjoyed your stay at our hotel. We strive to provide a clean and comfortable environment for all of our guests. I apologize for the initial musty smell in the room, but thank you for letting us know so we can make sure this incident does not... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

My wife & I traveled to Michigan for a family reunion in July, 2015. On our return trip to Florida, we stayed at the Comfort Inn Airport (7/20/2015) before our return trip to Florida. Upon check in we were greated by a very pleasant and helpful front desk staff member whose name I believe was Cami. She welcomed us and... More 

Was this review helpful? Yes 1
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear Audior, Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay in our clean rooms accompanied by our friendly staff! Thank you for the recommendation and we look forward to seeing you on your next visit to Grand Rapids! Kevin C. General Manager More 

Chicago, Illinois
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed here one weekend night with relatives who stayed two nights; so I got to see king and double rooms. King rooms are a bit tight, as are baths. Granite counters and refrig and small microwave are nice touch. Good price for the area; but no pool. One vending area for entire three floors, but never ran out of... More 

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear ScottAllen, Thank you so much for taking the time to share your experience with us! We truly value all feedback from our guests. We are thrilled to hear that you enjoyed your stay with us and found our hotel to be clean and comfortable. Thank you for your business and we look forward to seeing you on your next... More 

Fountain Hills, AZ
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

nothing at all special about this place, people running the halls at 2 am and the night staff unavailable ...... people smoking in their rooms but putting towels to keep the smoke out of the hallway like really

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear excanuck50, Thank you for taking the time to share your review with us. I am very sorry to hear that some of our other guests disrupted your night. We do our best to keep everything under control and I apologize for the disturbances you experienced during your stay. We have policies and procedures in place to handle these types... More 

Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When your flying till almost 2AM and get in late and don't want to drive you want something close to the airport, especially when your luggage didn't make the flight with you. The evening woman was a delight, fast and easy check in. As was the morning Check out woman. Use a AAA discount for a very responsible price. Night... More 

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear FeedbackYouNeed2Hear, Thank you for choosing Comfort Inn! We appreciate your willingness to share your experience with us! Your kind words and compliments mean a great deal to our staff. We strive to provide an clean and relaxing environment for all of our guests. Thank you for the recommendation! We hope to see you again next time you're in town!... More 

Jupiter, Florida, United States
Level Contributor
171 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I enjoyed my stay. The hotel is fairly new and nice, the rooms are great. Service was very good, breakfast was good. My only complaint was a very slow wifi. It is a good 15 minutes to downtown without any traffic, so keep that in mind. Dog friendly, a million restaurants nearby.

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear Nupester, Thank you for taking the time to tell us about your experience! We truly appreciate your business and are glad you enjoyed your stay. I'm sorry for any issues you experienced with our wifi. I have already informed my Maintenance department and they are checking to see if we are currently experiencing any issues. Thanks again for the... More 

Bonita Springs
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We recently had the opportunity to stay at this hotel while we were in town for a wedding. The staff was very kind and accommodating. The facility was very clean and nice. The area had any opportunity to find what you wanted to eat. We would definitely stay here again.

Was this review helpful? Yes 1
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear BzyBug, Thank you for sharing your 5 Star review! We are grateful that you chose to stay with us during your visit to Grand Rapids and we are thrilled to hear that you enjoyed our hotel. We strive to make our hotel a great place for our guests to relax and enjoy themselves. Thank you for your kind words!... More 

Rhinelander, Wisconsin
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 23, 2015

We stayed 3 nights here when we were in town for a wedding. The night we arrived, we were impressed by the ease of check-in and the lovely sitting area in the lobby. There was hot pasta available for guests, which was a welcome surprise after nine long hours on the road. We were staying with our 3-year-old son, so... More 

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear writing_is_breathing, Thank you for taking the time to share your experience with us. We value all guest feedback as it helps us improve our hotel and our service. I would like to apologize for the issues you experienced while you stayed with us. I have already addressed your concerns with my team and we are working on making sure... More 

Montague, Michigan
1 review
5 of 5 stars Reviewed June 19, 2015

My wife and I stayed at this hotel for only one night, but were incredibly impressed with the hotel, room, and staff. We were welcomed in warmly and checking into our room was fast and easy. We used the hotels "park and fly" service where they provide a shuttle to and from the airport. Our morning flight was at 6am,... More 

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear emelansc, Thank you for taking the time to share your experience with us! We are grateful that you chose to stay at our hotel and that enjoyed our Park and Fly package. We strive to make sure our airport travelers are at ease and have everything they need before heading out on their adventures. We hope you had safe... More 

Hudsonville, Michigan, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 19, 2015

Recently used this hotel for their "Park & Stay" when we had an early morning flight out of Gerald R Ford International Airport. Check-in was smooth and easy. What a great service for anyone using this airport! Staff was very friendly & helpful! Room was great too! A bonus was that even with an extremely early flight we were still... More 

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear Karen E, Thank you for taking the time to share your wonderful review of our hotel! We are thrilled to hear that you were able to take advantage of our Park and Fly package! We love being able to offer this service to our guests and your compliments mean a great deal to all of us here at Comfort... More 

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