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Comfort Inn Airport

2.0 of 5 4155 28th St., S.E., Grand Rapids, MI 49512
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Comfort Inn Airport
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Comfort Inn Airport
Comfort Inn Airport
Comfort Inn Airport
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249 reviews from our community

Traveler rating
    153
    58
    30
    6
    2
See reviews for
88
63
26
46
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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  • All months
    (249)
  • Mar-May only
    (53)
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    (46)
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Senior Contributor
26 reviews 26 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

The staff at this location are friendly and want to impress. I received an upgraded room and the room was huge and had a jacuzzi that looked nice. The bed was uncomfortable, the room was cold even with the heater on full, the windows were drafty, tv reception was fuzzy and the shower lacked water pressure. It was an overnight... More 

Was this review helpful? Yes
Grosse Pointe, Michigan
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

This was our second stay at this Comfort Inn location in Grand Rapids. We were quite pleased with the freshness of the surroundings, which must have happened since our previous stay. There was nothing we were unhappy with, but for some noisy neighbors in the next room in the middle of the night. Not the hotel's fault, just folks being... More 

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear Larry P, Thank you for staying with us again! Also, thank you for taking the time to write your review on TripAdvisor! We love hearing back from our guests about their stay. While I'd like to apologize for the noisy neighbors you had, I truly do appreciate the compliments. Marie is a wonderful employee and a great person. She... More 

Michigan
Top Contributor
181 reviews 181 reviews
44 hotel reviews
75 helpful votes 75 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Our room was reasonably clean, and the bed was comfortable. If that's all you care about, you'll be OK with this motel. But we encountered a number of annoying downsides. 1. There are no signs in the hallways pointing toward room numbers. All you can do is make a guess about the direction of your room, and then retrace your... More 

Was this review helpful? Yes 1
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

MichiganBanjoMan, Thank you for staying with us and taking the time to share your review. While I am happy to hear that you found our hotel to be clean with comfortable beds, I'm sorry to hear about the other inconveniences you encountered during your stay. We take guest satisfaction very seriously. We use feedback like yours in our decision making... More 

Larose
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 8, 2014

In the hotel as I'm writing this review. The room is nice. There's a flat screen tv, desk with chair,free wifi,chair with ottoman, mini fridge, microwave,blow dryer, iron, ironing board & a coffee maker. Although I don't drink coffee it's nice to see a coffee maker that has it's own area that isn't in the bathroom.The towels were nice,they looked... More 

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear MMA1963, Thank you for taking the time to share your experience with us. While I am happy to hear that enjoyed some of our amenities, I want to apologize for the issues you encountered with your bed, TV and outside noise. I have informed my Maintenance department of these issues, and I can assure you they are working diligently... More 

GRAND RAPIDS
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 6, 2014

We stayed here because my wife requires an in-room hot tub. LoL. We had a corner room and she bubbled the night away. We were greeted well too. We are choice hotel platinum members and can tell you we are rarely greeted as such. Nicely done staff! Our room was clean and nicely kept. Flat screen tv was easily viewed... More 

Was this review helpful? Yes 2
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear SharJer, Thank you for staying with us and sharing your wonderful review! Your compliments mean a lot to us and we truly value your loyalty to Choice Hotels. We are thrilled to hear that you enjoyed your stay and were able to take advantage of our amenities and great location! Thank you again for your comments. We hope to... More 

Branson, Missouri
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 26, 2014

This Comfort Inn is extremely well cared for as we've been staying there for years and it always looks new. They have a delicious breakfast that is included with the room. It is convenient to the airport and all the restaurants on 28th St.

Was this review helpful? Yes 2
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear chimecats, Thank you for sharing your comments with us! We are so happy to hear that you enjoyed your time at our property. We truly value your loyalty to our hotel and cannot wait to see you again! Looking forward to your return! More 

Detroit, Michigan
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 20, 2014

Stayed here for one night after getting a great rate on Hotwire, $52 total with tax. Great hotel. Easy to find off 28th Street. Check in staff was very nice and welcoming. Room was a decent size, clean and comfortable. They have a flat screen tv with Showtime and the basic cable networks. Also had a refrigerator and microwave though... More 

Was this review helpful? Yes 3
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear BrookeLynn7, Thank you for staying with us during your travels to Grand Rapids! Also, thank you for taking the time to share your review. We are thrilled that you enjoyed your time spent at our property and were able to enjoy some of the great amenities we have to offer. Your recommendation means a lot to us! Come back... More 

Brookville, Ohio
Contributor
19 reviews 19 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 18, 2014

We stayed here on our way to Ann Arbor area before we went to Gerald Ford museum (a must-see) and this place was very nice. It was clean and they had a very nice breakfast/breakfast area. It's convenient to a lot of shopping, restaurants and close to the highway. We booked ahead and got a very good deal for the... More 

Was this review helpful? Yes 2
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear Lauren W, Thank you for choosing Comfort Inn Airport during your visit to Grand Rapids! We are so happy you chose us and enjoyed your stay! We are also very grateful for your compliments and recommendation. We can't wait to see you again on your next trip to Grand Rapids! More 

Grand Rapids, Mi
Top Contributor
60 reviews 60 reviews
16 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed October 16, 2014

My daughter used The Comfort Inn for her wedding accommodations. Erin Freshour was very helpful and professional. The rooms were clean, updated and comfortable. The shuttle service was timely and worked out great. The staff were all friendly and helpful. I run a banquet facility. I recommend this hotel to all of my clients.

Was this review helpful? Yes 1
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear tversluys, Thank you for your wonderful review of our property! We are thrilled to hear that your daughter's wedding was a success, and we are happy that we were able to assist! On behalf of Erin, and the entire staff, thank you for letting us be a part of that special day. Also, thank you for positive review and... More 

Merion, Pennsylvania
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 11, 2014

Free airport transportation! Friendly staff! Big room with attractive furnishings. Oh what a bed! Standard fare hot breakfast with PUMPKIN WAFFLE DOUGH!!! I'd never had that and was bored with the same old plastic hotel waffles. A nice change. A great price.... discounts available if you look for them.

Was this review helpful? Yes 2
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear DrDoriaol, Thank you for sharing your comments about your recent stay! We are excited to hear that you enjoyed your time at our hotel and were able to take advantage of some of our great amenities. We pride ourselves on our ability to anticipate our guests' needs, and comments like yours reinforce why we love what we do! Hope... More 

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Additional Information about Comfort Inn Airport

Address: 4155 28th St., S.E., Grand Rapids, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Airport 2*
Number of rooms: 107
Reservation Options:
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Also Known As:
Comfort Inn Airport Hotel Grand Rapids
Comfort Inn Grand Rapids
Grand Rapids Comfort Inn
Hotel Style:
#3 Family Hotel in Grand Rapids
#9 Romantic Hotel in Grand Rapids
#13 Business Hotel in Grand Rapids

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