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Comfort Inn Airport

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4155 28th St., S.E., Grand Rapids, MI 49512
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1 room 1 guest
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Comfort Inn Airport
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296 Reviews from our TripAdvisor Community

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Traveler rating
    176
    74
    36
    7
    3
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98
77
32
58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (296)
  • Mar-May only
    (69)
  • Jun-Aug only
    (98)
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  • Dec-Feb only
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Park City, Utah
Level Contributor
3 reviews
3 of 5 stars Reviewed 5 days ago NEW

For myself, property condition is a big focus in my reviews. That is why I give this property 3 stars. It is obvious this property has been renovated, but it has been renovated to cover up the fact that for a chain hotel, it is a very old building. The elevator for one is a serious indicator of its age.... More 

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear Maquire W, Thank you for taking the time to share your experience with us. We are thankful that you chose to stay at Comfort Inn during your recent visit to Grand Rapids. I would also like to apologize if our property was anything less than exceptional. We do have an older building and we strive to make it feel... More 

Midlothian, Virginia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Checked in and had some issues with the room, most important being lack of electricity in the room. The problem was addressed immediately. I was not impressed with the channel line up on the TV. This after having stayed at a Super 8 where there was high def TV with a wide range of available channels. The room was clean... More 

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear r2ro2015, Thank you for staying with us and taking the time to share your review. I apologize for the electricity and television issues you experienced during your stay. I will be sure to pass this information along to our entire staff so we can better our hotel and services moving forward. Thank you for bringing these matters to my... More 

Bonita Springs, Florida
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Checking in was an issue. The old "computers are slow today" was this excuse. I got that it happens but it turns out the lady at the desk was new. I get that as well and it is a more acceptable reason. We asked for a Mai. Floor room and that was done. We were not asked for our rewards... More 

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear Cynthia G, Thank you for taking the time to share your experience with us. I apologize if your stay was short of exceeding your expectations. Unfortunately, for a few days all Choice hotels were experiencing some issues with our computer systems. That issue has since been resolved. We do have a few newer employees working the Front Desk and... More 

Cedar Rapids, Iowa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The room was about $30 cheaper than the other local options but still a good quality hotel. The glassware and real silverware for breakfast was a nice touch you don't normally see in hotels in this price range. I would recommend the hotel if you are looking for an inexpensive option during your travels.

Was this review helpful? Yes 1
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Thank you for sharing your experience with us! We truly appreciate your business and are thrilled that you enjoyed your stay at Comfort Inn. We like to use real plates and silverware to make our guests feel more at home. Thank you for your kind recommendation! We hope to see you again! Kevin C. General Manager More 

Peoria, Illinois
Level Contributor
11 reviews
3 of 5 stars Reviewed 2 weeks ago

Overall, it was an ok visit. We stayed a week, and only had one problem. There was a day where the cleaning staff didn't touch our room. Had to complain at the desk and was promised clean towels that got brought to our room at 9 pm. Wasn't happy about that but otherwise, the bed was comfy, the bathroom small... More 

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear Jennifer P, Thank you for taking the time to share your experience with us! I would like to apologize for your room not being cleaned on one of the days you stayed with us. This is certainly not the standard we practice at Comfort Inn. I have already spoken about this issue with my Head Housekeeper and we are... More 

Columbia, MO
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The most important thing for me is a comfortable bed, and this room had it. This is an older hotel, but you wouldn't know it from the inside. I appreciated their efforts at being green, all the serving ware for breakfast were reusable. Breakfast was better than average. The night desk clerk was helpful with restaurant suggestions. Although excellent in... More 

Was this review helpful? Yes 1
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear Sallyninepatch, Thank you for the recommendation! We are happy to hear that you enjoyed your stay at our hotel. We strive to provide a clean and comfortable environment for all of our guests. I apologize for the initial musty smell in the room, but thank you for letting us know so we can make sure this incident does not... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

My wife & I traveled to Michigan for a family reunion in July, 2015. On our return trip to Florida, we stayed at the Comfort Inn Airport (7/20/2015) before our return trip to Florida. Upon check in we were greated by a very pleasant and helpful front desk staff member whose name I believe was Cami. She welcomed us and... More 

Was this review helpful? Yes 2
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear Audior, Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay in our clean rooms accompanied by our friendly staff! Thank you for the recommendation and we look forward to seeing you on your next visit to Grand Rapids! Kevin C. General Manager More 

Chicago, Illinois
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 23, 2015

I stayed here one weekend night with relatives who stayed two nights; so I got to see king and double rooms. King rooms are a bit tight, as are baths. Granite counters and refrig and small microwave are nice touch. Good price for the area; but no pool. One vending area for entire three floors, but never ran out of... More 

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear ScottAllen, Thank you so much for taking the time to share your experience with us! We truly value all feedback from our guests. We are thrilled to hear that you enjoyed your stay with us and found our hotel to be clean and comfortable. Thank you for your business and we look forward to seeing you on your next... More 

Fountain Hills, AZ
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 12, 2015

nothing at all special about this place, people running the halls at 2 am and the night staff unavailable ...... people smoking in their rooms but putting towels to keep the smoke out of the hallway like really

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear excanuck50, Thank you for taking the time to share your review with us. I am very sorry to hear that some of our other guests disrupted your night. We do our best to keep everything under control and I apologize for the disturbances you experienced during your stay. We have policies and procedures in place to handle these types... More 

Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 5, 2015

When your flying till almost 2AM and get in late and don't want to drive you want something close to the airport, especially when your luggage didn't make the flight with you. The evening woman was a delight, fast and easy check in. As was the morning Check out woman. Use a AAA discount for a very responsible price. Night... More 

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear FeedbackYouNeed2Hear, Thank you for choosing Comfort Inn! We appreciate your willingness to share your experience with us! Your kind words and compliments mean a great deal to our staff. We strive to provide an clean and relaxing environment for all of our guests. Thank you for the recommendation! We hope to see you again next time you're in town!... More 

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