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All 52 Grand Rapids hotels

Comfort Inn Airport

2.0 of 5 Hotel   |   4155 28th St., S.E., Grand Rapids, MI 49512
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Ranked #7 of 52 hotels in Grand Rapids
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
Mark W Spring Lake, Michigan
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207 people have reviewed this hotel

Traveler rating
    123
    55
    25
    2
    2
See reviews for
70
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
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English first
Spring Lake, Michigan
Contributor
16 reviews 16 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

First of all, what a great find! This hotel gets lost in all the other listing in Grand Rapids but don't miss out on this great place. From the outside it looks like nothing special, but the inside must have been completely redone. The lobby and the sunken fireplace area look great. The rooms are modern & fresh with plenty... More

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Addison, Illinois
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

As we entered into the lobby Krista who was working the desk was very warm and welcoming! She gave us water, answered our many questions and suggested places to eat. She also went out of her way when she ran out of experience magazines at the desk to find me one and bring it too me later. The lobby was... More

Was this review helpful? Yes 1
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review

Grand Rapids visitor - what a wonderful compliment you offered. We know there are outstanding Comfort Inns across the country so your sentiments truly mean a lot. We do our best to make everyone feel at home and are glad we succeeded in your case. We will make sure to share your comments with Krista. She is top notch and... More

Clarkesville, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago

This was one of the best Comfort Inns I have ever stayed at. Facilities were clean, attractive, and everything worked. The staff was exceptional. I had an emergency and needed easy access and one of the Staff, Camie, was extremely helpful. I highly recommend this location and will stay here again. Good for Business and Family. The lobby was very... More

Was this review helpful? Yes
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review

Friend - on behalf of our entire staff, thank you so much for staying and for offering feedback on your experience with us. You hit on almost all the items we try to excel at as a property. Our team will be very touched by your kind words. Camie is a wonderful asset to our team. We are glad she... More

Grand Rapids
1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

The room was okay but my husband was having business work conference all day. It was impossible to connect to thier wireless. We called front desk, she told us that lobby has faster connection. Who wants to sit in the lobby while working and having work conference for hours? You guys should look into your internet service. Worst internet connection... More

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Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review

Friend - first and foremost, thank you so much for staying with us. Second, thank you so much for providing honest and candid feedback on your experience. We know that quality high speed internet is a top priority. We agree 100%. We are happy to report that we just had new access points and increased our bandwidth. This has made... More

Arcadia, Michigan, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

Due to snow and ice and blizzard conditions on the roads, I stayed at this hotel for five days. It became my family and support system. Breakfasts are phenomenal here. You can get other meals delivered directly to your room from a number of local restaurants. Everything you need including washer/dryer, fitness center, computers, wi-fi in the room. Very friendly... More

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Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review

Snow Bound Visitor - your story echoed so many interactions we had this past winter. The weather certainly played havoc on many people's lives. We are so glad to know, however, that we were able to make you feel welcome. Our mission statement actually contains a section that talks about people feeling like family when they are not at home.... More

Bloomington
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

2nd stay at this hotel for a visit to cornerstone university and family. impressed with the service and attention to detail by the staff. we enjoyed breakfast in the morning. this will be our location for future visits to the Grand Rapids area

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Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review

Cornerstone visitor - on behalf of our entire staff, we would like to thank you so much for visiting our property and for taking time to offer feedback on your stay. Grand Rapids is a wonderful town with many wonderful colleges and universities. We would love to see you stay again the next time you are visiting your loved one.... More

Warren, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 18, 2014

Went to Grand Rapids for a short weekend getaway and I booked this hotel due to its ratings on Tripadvisor. Overall, we were satisfied with the place, but there were definitely some areas that can be improved. The location was great, about 15 minutes away from downtown and there were several stores and nice restaurants nearby. Upon check-in, the staff... More

Was this review helpful? Yes
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review

Grand Rapids visitor - On behalf of our entire team, thank you so much for staying with us and for providing wonderful feedback on your experience with us. We carefully review each of the surveys and can assure you that we will use your input in our meeting this week. We are always glad to hear people are pleased with... More

Fort Wayne, Indiana
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2014

We had to travel on short notice due to a family crisis from Indiana. Erin not only helped us with our reservation (made that morning) she helped to make a stressful situation a lot less stressful! When we received the call that my father-in-law had a stroke, we had to leave quickly from Indiana. Friends from our church were helping... More

Was this review helpful? Yes 1
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review

Friend - first and foremost, please know how sorry we were to hear about your father-in-law. Life is often tough and we hope you and your family are hanging in there during this difficult time. It was encouraging to read that your church was able to help. Even in the toughest times, it is comforting to know that there are... More

Etna Green
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 27, 2014

The Comfort Inn was perfect hotel for our trip to Cornerstone Univ. The room was clean, the breakfast good, and the price very reasonable. One of the best 2 star hotels I've ever stayed in. If we have occasion to be in Grand Rapids again, we will definitely stay here!

Was this review helpful? Yes
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review

Cornerstone visitor - on behalf of our entire staff, we would like to thank you so much for your kind words regarding your stay with us. We know how important it is for families to visit with their loved ones and we are thrilled to have a great relationship with our local colleges and universities. We hope to see you... More

Russellville, Arkansas
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 27, 2014

When we first arrived, we noticed that the building was a bit older, but based on the reviews on here, I was certain that this would be an excellent stay. Turns out that it was! For the price, the rooms are top notch and the beds are fantastic. You also get the normal breakfast in the morning and airport transportation... More

Was this review helpful? Yes
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review

Friend - we have just finished reviewing your evaluation of our hotel. We cannot thank you enough for the kind words you offered. We do recognize that we are an older property which is why we continually look to update things inside and outside to provide guests with an enjoyable stay. We are very excited about the next few months... More

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Additional Information about Comfort Inn Airport

Also Known As:
Comfort Inn Airport Hotel
Comfort Inn Airport Hotel Grand Rapids
Comfort Inn Grand Rapids
Grand Rapids Comfort Inn
Address: 4155 28th St., S.E., Grand Rapids, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Grand Rapids
#6 Romantic Hotel in Grand Rapids
#11 Business Hotel in Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Airport 2*
Official Description (provided by the hotel):
Friendly smiling faces, impeccably clean rooms, and a full hot breakfast await you at the Gold Award Winning Comfort Inn Airport Hotel. All of our rooms include free wireless internet, flat screen TVs, microwaves, and refrigerators. While traveling can be stressful, you will begin your trip in style as you enjoy our weekday evening hospitality, print off your boarding pass in our business center, and relish a great night sleep on our comfortable beds. From the time our breakfast begins at 4:30am, until we see you off, our staff will work tirelessly to make your stay as relaxing as possible. ... more   less 
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