We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 52 Grand Rapids hotels

Comfort Inn Airport

2.0 of 5 Hotel   |   4155 28th St., S.E., Grand Rapids, MI 49512
Hotel website
Hotel deals
Click for phone number
Hotel amenities
Special Offer
Choice Privileges Points
Comfort Inn Airport
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Comfort Inn Airport to your Saves list
86%
Ranked #6 of 52 Hotels in Grand Rapids
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
BrookeLynne7 Detroit, Michigan
Write a Review

243 reviews from our community

Traveler rating
    151
    57
    28
    5
    2
See reviews for
87
60
25
45
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (243)
  • Mar-May only
    (53)
  • Jun-Aug only
    (81)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (44)
All months
Detroit, Michigan
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for one night after getting a great rate on Hotwire, $52 total with tax. Great hotel. Easy to find off 28th Street. Check in staff was very nice and welcoming. Room was a decent size, clean and comfortable. They have a flat screen tv with Showtime and the basic cable networks. Also had a refrigerator and microwave though... More

Was this review helpful? Yes 1
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear BrookeLynn7, Thank you for staying with us during your travels to Grand Rapids! Also, thank you for taking the time to share your review. We are thrilled that you enjoyed your time spent at our property and were able to enjoy some of the great amenities we have to offer. Your recommendation means a lot to us! Come back... More

Brookville, Ohio
Contributor
19 reviews 19 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed here on our way to Ann Arbor area before we went to Gerald Ford museum (a must-see) and this place was very nice. It was clean and they had a very nice breakfast/breakfast area. It's convenient to a lot of shopping, restaurants and close to the highway. We booked ahead and got a very good deal for the... More

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear Lauren W, Thank you for choosing Comfort Inn Airport during your visit to Grand Rapids! We are so happy you chose us and enjoyed your stay! We are also very grateful for your compliments and recommendation. We can't wait to see you again on your next trip to Grand Rapids! More

Grand Rapids, Mi
Top Contributor
57 reviews 57 reviews
16 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago

My daughter used The Comfort Inn for her wedding accommodations. Erin Freshour was very helpful and professional. The rooms were clean, updated and comfortable. The shuttle service was timely and worked out great. The staff were all friendly and helpful. I run a banquet facility. I recommend this hotel to all of my clients.

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear tversluys, Thank you for your wonderful review of our property! We are thrilled to hear that your daughter's wedding was a success, and we are happy that we were able to assist! On behalf of Erin, and the entire staff, thank you for letting us be a part of that special day. Also, thank you for positive review and... More

Merion, Pennsylvania
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Free airport transportation! Friendly staff! Big room with attractive furnishings. Oh what a bed! Standard fare hot breakfast with PUMPKIN WAFFLE DOUGH!!! I'd never had that and was bored with the same old plastic hotel waffles. A nice change. A great price.... discounts available if you look for them.

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear DrDoriaol, Thank you for sharing your comments about your recent stay! We are excited to hear that you enjoyed your time at our hotel and were able to take advantage of some of our great amenities. We pride ourselves on our ability to anticipate our guests' needs, and comments like yours reinforce why we love what we do! Hope... More

1 review
5 of 5 stars Reviewed 2 weeks ago

Recently we stayed two nights at the Comfort Inn Airport, Grand Rapids, MI. From beginning to end, our experience at the hotel was a very pleasant. When I called and made reservations over the phone, Harrison was very friendly and helpful. Our check-in was super easy; our room was clean and comfortable. The entire staff was helpful and eager to... More

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

k v, Thank you for your kind words. We are thrilled that you enjoyed your time spent at our hotel. Harrison, along with the rest of the staff, strive to make our guests feel welcome and comfortable at our hotel. Thank you for sharing your compliments and we look forward to seeing you again in the future! More

IL
Contributor
13 reviews 13 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The mattress needs to be replaced. You could feel the springs in the mattress. The walls are thin. We could hear the shower being turned on in the next room and doors being slammed in the hallway. Also, we heard what sounded like a kid jumping on a mattress. The shower curtain was stained. The water did not stay hot... More

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear dressyd, Thank you for sharing your experience with us. While I know it wasn't entirely a positive experience, we do value your feedback. I want apologize for the issues you encountered while staying at our hotel. Please know that your comments are being addressed with our entire team and we are working diligently to improve on these issues. Hopefully... More

Windsor, Canada
Top Contributor
84 reviews 84 reviews
38 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Latest of several stays at this property. Front desk staff are very pleasant and welcoming. Rooms are a moderate size, certainly large enough for an overnight stay. Wifi was free and fast. Breakfast was a small buffet type with the usual assortment of items. My "go to" place in GRR.

Was this review helpful? Yes 1
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

WindsorTenor - thank you for taking the time to review our property. We truly value your loyalty to our hotel, and appreciate you being a great advocate for us! We are looking forward to your return. More

Midland, Michigan
Top Contributor
134 reviews 134 reviews
28 hotel reviews
105 helpful votes 105 helpful votes
2 of 5 stars Reviewed September 8, 2014

The hotel itself is average, nothing really bad, nothing really special. However, it would appear that the front desk manager needs to improve his people skills. This is not the place for you if you are pulling a trailer. With few options a person with a trailer must occupy multiple spots. This does not mean that the manager needs to... More

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Friend - I am the General Manager of the Comfort Inn and just read your experience at our property. First and foremost allow me to apologize for the treatment you received. I know you said you were not looking for an apology, but I want to offer one nonetheless. Superior customer service is my expectation of all our team members... More

Milwaukee, Wisconsin
2 reviews
5 of 5 stars Reviewed August 27, 2014

We ended up at the Comfort Inn after leaving another hotel shortly after checking in (a disaster!). They luckily had a room available for the night. Most hotels were sold out for the weekend. The front desk staff was only able to book us for one night even though we needed three. I asked if I could check back in... More

Was this review helpful? Yes
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review

Grand Rapids visitors - we just finished reading your review of your stay at our property. On behalf of our entire staff, thank you so much for visiting and providing feedback on your experience. We are glad to know that we were able to accommodate your needs and that you were able to engage with Erin, our Director of Sales.... More

Toronto, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 26, 2014

breakfast room was overcrowded (three sports teams staying) noisy, children running up corridors, shower was tepid despite informing front desk for three consecutive days. room was "tired" . Bagels and bread at breakfast were stale. eggs were luke warm. We did have an excellent meal at Carrabas (with free appetizers courtesy of the Comfort Inn) Wifi was unreliable.

Was this review helpful? Yes
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review

Canadian Friend - please allow us to apologize for the frustration you experienced when staying at our property. We pride ourselves on every guest leaving pleased and satisfied so it was disheartening to read that you were disappointed. Our leadership team will be addressing the issues you note as part of our ongoing effort to be the best we can... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Comfort Inn Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn Airport

Address: 4155 28th St., S.E., Grand Rapids, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Airport 2*
Number of rooms: 107
Reservation Options:
TripAdvisor is proud to partner with Expedia, Choice Hotels, Priceline, Travelocity, Booking.com, Orbitz, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your Comfort Inn Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn Airport Hotel Grand Rapids
Comfort Inn Grand Rapids
Grand Rapids Comfort Inn

37 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (18)
Viewed
Bathroom (2)
Viewed
Room/suite (3)
Viewed
View from room (1)
Viewed
Hotel & grounds (1)
Viewed
Other (11)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Hotel & grounds (3)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (10)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay