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Comfort Inn Airport

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4155 28th St., S.E., Grand Rapids, MI 49512
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Best prices for: 1 room 1 guest
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Comfort Inn Airport
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285 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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Bonita Springs
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We recently had the opportunity to stay at this hotel while we were in town for a wedding. The staff was very kind and accommodating. The facility was very clean and nice. The area had any opportunity to find what you wanted to eat. We would definitely stay here again.

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear BzyBug, Thank you for sharing your 5 Star review! We are grateful that you chose to stay with us during your visit to Grand Rapids and we are thrilled to hear that you enjoyed our hotel. We strive to make our hotel a great place for our guests to relax and enjoy themselves. Thank you for your kind words!... More 

Rhinelander, Wisconsin
Senior Contributor
39 reviews 39 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed 3 nights here when we were in town for a wedding. The night we arrived, we were impressed by the ease of check-in and the lovely sitting area in the lobby. There was hot pasta available for guests, which was a welcome surprise after nine long hours on the road. We were staying with our 3-year-old son, so... More 

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear writing_is_breathing, Thank you for taking the time to share your experience with us. We value all guest feedback as it helps us improve our hotel and our service. I would like to apologize for the issues you experienced while you stayed with us. I have already addressed your concerns with my team and we are working on making sure... More 

Montague, Michigan
1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at this hotel for only one night, but were incredibly impressed with the hotel, room, and staff. We were welcomed in warmly and checking into our room was fast and easy. We used the hotels "park and fly" service where they provide a shuttle to and from the airport. Our morning flight was at 6am,... More 

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear emelansc, Thank you for taking the time to share your experience with us! We are grateful that you chose to stay at our hotel and that enjoyed our Park and Fly package. We strive to make sure our airport travelers are at ease and have everything they need before heading out on their adventures. We hope you had safe... More 

Hudsonville, Michigan, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Recently used this hotel for their "Park & Stay" when we had an early morning flight out of Gerald R Ford International Airport. Check-in was smooth and easy. What a great service for anyone using this airport! Staff was very friendly & helpful! Room was great too! A bonus was that even with an extremely early flight we were still... More 

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Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear Karen E, Thank you for taking the time to share your wonderful review of our hotel! We are thrilled to hear that you were able to take advantage of our Park and Fly package! We love being able to offer this service to our guests and your compliments mean a great deal to all of us here at Comfort... More 

Saint Louis, Missouri
2 reviews
1 of 5 stars Reviewed 3 weeks ago

We had five rooms booked for two nights and upon arriving and seeing each of the rooms, I observed burnt out light bulbs, unclean carpet around the edges of the room, dirty toilet seats, stains on bed linens, rooms that smell like they were previously smoking rooms and are now nonsmoking rooms, however the wallpaper, paint, etc. was not redone... More 

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Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear eiznof, Thank you for taking the time to share your experience with us. I am very sorry for the issues you encountered. I'm embarrassed by the condition your rooms and I promise that I am looking into these issues to find solutions. I would love an opportunity to speak with you further regarding your concerns. If you don't mind,... More 

Miami Beach
Contributor
14 reviews 14 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Near airport and I-95, this motel is well located for any Grand Rapids activity. I think every chain store and restaurant in the country is located on 28th St. However, the motel is secluded and quiet. Our third-floor room was well furnished and comfortable. We especially appreciated the many electrical outlets. Service was outstanding. All staff were friendly and helpful,... More 

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear Istemewa, Thank you for the 5 Star review! We are thrilled that you chose to stay with us and took the time to share your experience! We strive to provide excellent customer service and make sure our guests feel safe and comfortable at our hotel. I'm happy to hear that you enjoyed our great location in Grand Rapids as... More 

California
Contributor
13 reviews 13 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was accommodated when asked for a room away from traffic noise. Large clean room with new carpeting, bedspreads. Choice of soft to harder pillows, high count sheets, firm bed. Good coffee in room. Free wi-fi! Bathtub/shower was slippery. The tub needed at least one grab bar as supposedly no-slip tape was worn out. Lavatory faucet needed tightening. I did... More 

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Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear fastpakker, Thank you for taking the time to share your experience with us. We truly appreciate your business! While I'm thrilled to hear that you enjoyed the service we provided you with, I'm sorry to hear about the condition of your room. I have already informed my Maintenance department of these issues so that they can keep on top... More 

Pewaukee, Wisconsin
Top Contributor
103 reviews 103 reviews
12 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed May 27, 2015

Stayed here for night while visiting Tulip Festival at Holland. Hotel is located at a very prime location with almost anything within 3 miles of radius. They have tea/coffee round the clock. Rooms are good and comfy. Breakfast was just OK. Place where breakfast was served was too small with too many people. Things were replenished slowly. And variety was... More 

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Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear RD_Xplores, Thank you for taking the time to share your experience with us! We welcome all feedback from our guests as it often provides us with ways we can improve our hotel in the future! I'm sorry to hear about your experience with breakfast. We do everything we can to accommodate all of our guests during the busy breakfast... More 

Petoskey, Michigan
Top Contributor
322 reviews 322 reviews
75 hotel reviews
186 helpful votes 186 helpful votes
5 of 5 stars Reviewed May 27, 2015

I give very few fives but you do not have to be the Ritz- in fact it would not get a five as the requirements would be too much. This hotel checked all the boxes: comfortable beds, very clean room and bathroom, good internet, great friendly helpful staff, clean and well laid out lobby, elevator that actually worked, large room,... More 

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear Dan K, Thank you so much for the 5 Star review! Your compliments mean a great deal to us and we truly appreciate your time in sharing your experience with us! We take a lot of pride in our hotel and do our best to give every guest the service they deserve! On behalf of Mark, and the rest... More 

Denver, Colorado
Top Contributor
65 reviews 65 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 27, 2015

We are in hotels frequently and this is an excellent one. Is it the newest? No, but it is very clean with comfortable beds, great breakfast on china dishes, and the reason for all this is the staff. We went out to dinner and didn't want to miss the warm cookies so the clerk gave us them on a plate.... More 

Was this review helpful? Yes
Hotelmanagergr, General Manager at Comfort Inn Airport, responded to this review

Dear hummingbirdfriends, Thank you for choosing Comfort Inn and taking the time to share your review on TripAdvisor! We truly appreciate your kind words! We strive to provide top notch customer service for all our guests and we are thrilled to hear about your experience. Thanks again, and we hope to see you soon! Kevin C. General Manager More 

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