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All 52 Grand Rapids hotels

Holiday Inn Express Grand Rapids North

2.5 of 5 Hotel   |   358 River Ridge Dr. NW, Grand Rapids, MI 49544
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Holiday Inn Express Grand Rapids North

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Ranked #30 of 52 hotels in Grand Rapids
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
DKenneth608 Westland, Michigan
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59 people have reviewed this hotel

Traveler rating
    23
    20
    8
    6
    2
See reviews for
18
10
6
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • German first
  • Any
English first
Grand Rapids, Michigan
1 review
2 of 5 stars Reviewed 1 week ago

I had rented two rooms paid and a few days later was sent a letter with a detailed bill of additional charges! When I complained to to Holiday Inn customer service they more or less said they are allowed to do that without informing me first don't like it file a complaint to you bank which I am! Would never... More

Was this review helpful? Yes
Andrew W, General Manager at Holiday Inn Express Grand Rapids North, responded to this review

Hello JllinGR, Thank you for staying with us. If you feel as though you were incorrectly billed for your stay I would encourage you to contact me directly via email at Andrew.white@hiegrandrapidsnorth.com or telephone - 616-647-4100. I would be more than happy to assist you. Thank you, More

Westland, Michigan
1 review
5 of 5 stars Reviewed 1 week ago

I stayed Friday night in Room 301 which was a really large and nice room. I have no complains against the room. The staff was incredibly nice and accommodating which was a real treat after driving a few hours to get to the hotel. My only concern is in regards to the water temperature for the shower. The shower Friday... More

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Andrew W, General Manager at Holiday Inn Express Grand Rapids North, responded to this review

Hello DKenneth608, Thank you for staying with us and reviewing your stay for your recent visit. I am very happy to hear that you enjoyed your stay for the most part. However, I am disappointed to hear about the shower temperature during your stay. I know as a traveler you expect a hot shower and anything less than this is... More

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed 2 weeks ago

Good for the one night I was there. Front desk staff was good. Room served my purpose in that all I needed was a bed to sleep on for a night. I didn't need all the bells and whistles of a fancy hotel as this was good enough for a solo traveler on a budget.

Was this review helpful? Yes
Andrew W, General Manager at Holiday Inn Express Grand Rapids North, responded to this review

Hello, Thank you for taking the time to review your most recent stay with us. We truly appreciate your feedback, and we are glad that all of your needs were met. If you're interested, please email me with any concerns you had with our facility that kept you from being completely satisfied with your stay - andrew.white@hiegrandrapidsnorth.com We hope to... More

Traverse City, Michigan
2 reviews
2 of 5 stars Reviewed March 7, 2014

This property appeared to be a nice hotel and we booked it through a 3rd party online service. Upon arrival we were given a room in the basement in what appeared to be a maintenance or service area of the hotel. The room was unusually small and not at all what you would expect from a Holiday Inn Express. My... More

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Andrew W, General Manager at Holiday Inn Express Grand Rapids North, responded to this review

Hello Todd M, Thank you for your review of our hotel - I appreciate your feedback and appreciate you staying with us. I would like to first apologize that you did not like the room or the location you were originally placed in. The room type that you booked into are all the same size, however we do have larger,... More

Kalamazoo, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2014

I was there at the tail end of the renovation and while there were a few inconveniences the majority of the work was complete. The lobby and breakfast area were not complete and some of the vending and ice machines were not installed. The work that was done makes it a quite nice establishment. The rooms are cozy and comfortable,... More

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Andrew W, General Manager at Holiday Inn Express Grand Rapids North, responded to this review

Michael A, Thank you very much for your recent review of our property. I'm sorry to hear about the issues you experienced while staying with us, but I am happy to hear that our team was able to take care of these for you. We appreciate your business and hope to see you soon! Thank you More

Port Lambton, ON. Canada
Contributor
18 reviews 18 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 31, 2013

We gathered here with five other family couples along with our 5 grand kids - ages 1-5. Very reasonable room rates, very clean. The pool, splash pool, circle spin pool and the hot tub were great!!! They had made an error in my booking request for adjourning rooms but after a bit of work on the keyboard the receptionist was... More

Was this review helpful? Yes 1
Andrew W, General Manager at Holiday Inn Express Grand Rapids North, responded to this review

Clarence D, I wanted to take a moment and thank you for your review. However, based on the description of the swimming pools I believe your review was meant for the Holiday Inn Express Grand Rapids South. This location has the water park that you are decribing. At any rate, thank you for staying with IHG. We wish you a... More

Okemos, Michigan
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 30, 2013

This hotel is behind a big mess of Big Box stores, a movie theatre, and restaurants. The traffic during the day along the main road is really clogged up but once you get on River Ridge Drive, it is an ambling road that goes behind all of the shopping centers and sits in a quiet area with two other hotels... More

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Andrew W, General Manager at Holiday Inn Express Grand Rapids North, responded to this review

wagsandpaws, I appreciate you taking the time to leave this review for your recent stay with us. We hope that next time your travels bring us to the area you can come visit our completely renovated property! Thank you, Andrew More

New Paris, Indiana
1 review
5 of 5 stars Reviewed October 22, 2013

My wife and I stayed here on our anniversary. Was in a great spot for us, was just outside of downtown, 10 minutes with traffic, which is where we spent much of our time. It was also priced way less than right in town. It was also located just off a highway so we could get around to the Gardens... More

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Andrew W, General Manager at Holiday Inn Express Grand Rapids North, responded to this review

Eric S, We are very happy to hear of your pleasant stay with us. We hope that you had a good anniversary, and hope to see you back next year, or sooner if you're planning a weekend away from home! Thank you More

Pinckney, Michigan
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 7, 2013

Tucked behind stores and a movie theatre just off the E-way we were sure our GPS unit was lost but go around the corner and it was right there. We were very happy with the room and hot tub, very clean and no complaints so when they said they were starting a complete remodel we were very surprised as it... More

Was this review helpful? Yes
Andrew W, General Manager at Holiday Inn Express Grand Rapids North, responded to this review

Thank you Jim P for the kind response. We are very happy to hear that your stay here was a pleasant one. We hope that you continue to choose our hotel when life brings you our way. Kind Regards, Andrew White More

Troy, Michigan
Top Contributor
87 reviews 87 reviews
68 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed September 24, 2013

Stayed here for a few days while in town on business. Got the room next to the breakfast room pantry, and was a bit noisy early in the morning for breakfast prep. The beds need to be updated, and it looks like they plan on a remodel soon. Service was friendly and efficient.

Was this review helpful? Yes
Andrew W, General Manager at Holiday Inn Express Grand Rapids North, responded to this review

SailorJeff, Thank you for taking the time to review your recent stay with us. I'm sorry to hear that your stay was less than satisfying while you were here with us. I apologize about the condition of your bed and the noise coming from breakfast in the morning. We will beginning our renovation next week and will be getting all... More

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Additional Information about Holiday Inn Express Grand Rapids North

Also Known As:
Holiday Inn Express Grand Rapids North Hotel
Holiday Inn Express Grand Rapids North Hotel Grand Rapids
Holiday Inn Grand Rapids
Grand Rapids Holiday Inn
Address: 358 River Ridge Dr. NW, Grand Rapids, MI 49544
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 52 hotels in Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Grand Rapids North 2.5*
Official Description (provided by the hotel):
To see a virtual tour of this hotel: click here Welcome to the Holiday Inn Express Hotel & Suites Grand Rapids North Walker. You ll find comfort and modern luxury at one of the most convenient locations in Grand Rapids. Contemporary hospitality and Grand Rapids excitement are waiting for you. We are conveniently located less than 5 minutes from Downtown Grand Rapids, DeVos Place Convention Center and the Van Andel Arena. We are an easy 10 minute commute to many businesses in and around the Grand Rapids Area, including Spectrum Health, DeVos Children s Hospital and St. Mary s Hospital. Coming by plane? We are 15 minutes from Gerald R. Ford International Airport. Unwind at our many attractions within minutes of the hotel Gerald R. Ford Museum, Grand Rapids Public Museum, Grand Rapids Art Museum, Frederick Meijer Gardens, West Michigan White Caps Baseball, DeltaPlex and Berlin Raceway. We are minutes from the beautiful beaches of Lake Michigan and Michigan s Adventure. Come experience one of the finest hotels on Michigan's West Coast! We re here, ready with all you need to make your trip to Grand Rapids a success. We re the Holiday Inn Express Grand Rapids North! ... more   less 
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