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Holiday Inn Express Grand Rapids-North

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358 River Ridge Drive NW, Grand Rapids, MI 49544
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Holiday Inn Express Grand Rapids-North
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Holiday Inn Express Grand Rapids-North
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84 reviews from our community

Traveler rating
    38
    26
    11
    7
    2
See reviews for
25
16
6
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fishers, Indiana
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice hotel with an excellent staff. Large family all stayed in hotel for a wedding. They allowed us to enjoy the restaurant area while we all caught up. Clean rooms with good breakfast service. Again, the staff was very accommodating.

Was this review helpful? Yes
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Thank you choosing the Holiday Inn Express & Suites Grand Rapids - North for your recent hotel accommodations! We are thrilled to hear how enjoyable your stay was with family members, as we know how valuable that time is to enjoy. We hope for a return visit next time you are in the Grand rapids area! More 

Davison, MI
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We just returned from a weekend getaway in Grand Rapids. We were in town for the Shrine Circus as guests of the Shrine. We had no problem getting checked into our room although when we originally called we mentioned we were coming with another family and wanted adjoining rooms or rooms next to each other. At the time we booked,... More 

Was this review helpful? Yes
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Thank you for your response regarding your recent stay with us. We highly value guest feedback and daily utilize all comments to better serve the needs of our appreciated guests. Our team is pleased to hear you enjoyed your visit here and look forward to another stay in the near future! More 

Dallas, TX
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 3, 2015

Nice hotel. New. Clean. Great staff. Walls are so thin I can literally hear every word the person in the next word is saying. Not just that Peanuts comics "mwah mwah mwah", I am talking every word. Clearly. It's a shame as it is really a nice hotel otherwise.

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Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Hello davidlc3, Thank you for taking a moment to share your feedback with us regarding your stay at our hotel in the Grand Rapids area. Your opinions are greatly valued and appreciated, as they provide us opportunities to better serve our future guests! I am sincerely sorry to hear that your stay was disturbed by noise coming from surrounding guests.... More 

Jacksonville, Florida
Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 4, 2014

Loved staying here! New, clean, welcoming, and warm. Very well layed out rooms. The staff went above and beyond to meet our needs. We arrived in the wee hours of the morning and didn't make it to breakfast and they kindly offered help, getting cereal and milk out for the kids- especially helpful since it was a holiday with very... More 

Was this review helpful? Yes 1
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Hi middB! Your thoughtful feedback regarding your recent stay with us in Grand Rapids, Michigan means so much to our team members here! Our staff loves to hear guest comments each morning to start their day off right, and your words truly made us all smile! Thank you for taking a brief moment to share your experience with us, and... More 

Platteville, Wisconsin
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 30, 2014

We checked in about 1 am in the midst of a long holiday weekend drive. The front desk person was amazingly nice and helpful. I missed her name because of road brain fog, but she was absolutely wonderful. Even looked up the weather for our trip the next day while we unloaded the car. The room was extremely well appointed,... More 

Was this review helpful? Yes 1
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Hi LivelyLaura! It was such a pleasure to have you stay with us at the Holiday Inn Express & Suites Grand Rapids - North! Our staff was thrilled to hear how much you enjoyed your stay with us and were able to utilize all of our wonderful, complimentary amenities! We truly do have a fantastic staff here, as each and... More 

1 review
5 of 5 stars Reviewed November 27, 2014

Nicole is the best concierge/desk clerk/staff that we have ever experienced on our hotel stays in any city. She went out of her way to make sure that we were satisfied with every aspect of our stay here at Holiday Inn Grabd Rapids North! In a word, Nicole is AWESOME!. She is definetly management material!

Was this review helpful? Yes
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Hello Joelwmssr! Thank you so very much for taking a brief moment to recognize our wonderful employee, Nicole! Our team here feels extremely fortunate to have her with us, as she is a great asset to our wonderful staff at the Holiday Inn Express! We all would love to have you back sometime soon next time your travels bring you... More 

Lawrenceville, GA
Top Contributor
80 reviews 80 reviews
69 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed November 14, 2014

The hotel is one of the nicer Holiday Inn Express hotels I have stayed at. The staff did an excellent job. The fitness center is well equipped, but the room was too cold. I asked the front desk to address this, but they did nothing. The rooms are adequate with comfortable beds. The sound proofing in the rooms is not... More 

Was this review helpful? Yes 1
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Dear Valued Guest, Thank you for taking a brief moment to share your experience with us at the Holiday Inn Express & Suites Grand Rapids - North. We are pleased to know you were able to enjoy our amenities here, but saddened to hear that your stay was disturbed by other guests in the building. We are sincerely sorry for... More 

2 reviews
5 of 5 stars Reviewed November 14, 2014

My crew and I showed up to the Holiday Inn Express a day early. Nicole and Katie found us a room for 2 days that would fit 3 guys even know they where booked with a wedding and sporting events. Nicole and Katie where so helpful and friendly during the whole check in even when the front desk got busy... More 

Was this review helpful? Yes
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Hello Bob G, Our Holiday Inn Express & Suites team is so appreciative of your kind words about our wonderful staff members! Sharing your feedback with Katie, Nicole, and the rest of our team was great affirmation to us all of why we love to serve our guests each and every day! Thank you so very much for recognizing them,... More 

Petoskey, Michigan, United States
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 11, 2014

Good Water Pressure in the shower, all drains worked. King Bed was comfortable and the best part of a HIE breakfast is the cinnamon rolls! Climate Control was one of the better ones where you can run the fan on constant for a little bit of background noise when sleeping. Lots of shopping right near by.

Was this review helpful? Yes
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Hi Mark T! Your feedback regarding your recent stay with us is greatly valued and appreciated. Thank you so much for taking a brief moment to speak upon all of our great amenities that our hotel has to offer! We hope for a return visit soon next time your travels bring you to the Grand Rapids area so you can... More 

Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 4, 2014

My boyfriend and I stayed here for 3 amazing nights. The hotel well very clean, the staff very friendly and helpful, our room was perfect. Very comfortable beds, great water pressure on the shower, and very spacious. We didnt want to leave! We spent time in both the spa and pool and enjoyed them both! The breakfast had a great... More 

Was this review helpful? Yes
Cameron W, Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Hello Autumn D! Thank you so very much for staying with us at the Holiday Inn Express & Suites Grand Rapids - North during your recent visit in town! Our team is so pleased to hear how much you were able to enjoy all of our great amenities including our wonderful staff members! We are glad to know you maximized... More 

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