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Holiday Inn Express Grand Rapids-North

2.5 of 5 358 River Ridge Drive NW, Grand Rapids, MI 49544
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Holiday Inn Express Grand Rapids-North
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Holiday Inn Express Grand Rapids-North
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81 reviews from our community

Traveler rating
    37
    25
    10
    7
    2
See reviews for
23
16
6
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jacksonville, Florida
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Loved staying here! New, clean, welcoming, and warm. Very well layed out rooms. The staff went above and beyond to meet our needs. We arrived in the wee hours of the morning and didn't make it to breakfast and they kindly offered help, getting cereal and milk out for the kids- especially helpful since it was a holiday with very... More 

Was this review helpful? Yes
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Hi middB! Your thoughtful feedback regarding your recent stay with us in Grand Rapids, Michigan means so much to our team members here! Our staff loves to hear guest comments each morning to start their day off right, and your words truly made us all smile! Thank you for taking a brief moment to share your experience with us, and... More 

Platteville, Wisconsin
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We checked in about 1 am in the midst of a long holiday weekend drive. The front desk person was amazingly nice and helpful. I missed her name because of road brain fog, but she was absolutely wonderful. Even looked up the weather for our trip the next day while we unloaded the car. The room was extremely well appointed,... More 

Was this review helpful? Yes
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Hi LivelyLaura! It was such a pleasure to have you stay with us at the Holiday Inn Express & Suites Grand Rapids - North! Our staff was thrilled to hear how much you enjoyed your stay with us and were able to utilize all of our wonderful, complimentary amenities! We truly do have a fantastic staff here, as each and... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Nicole is the best concierge/desk clerk/staff that we have ever experienced on our hotel stays in any city. She went out of her way to make sure that we were satisfied with every aspect of our stay here at Holiday Inn Grabd Rapids North! In a word, Nicole is AWESOME!. She is definetly management material!

Was this review helpful? Yes
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Hello Joelwmssr! Thank you so very much for taking a brief moment to recognize our wonderful employee, Nicole! Our team here feels extremely fortunate to have her with us, as she is a great asset to our wonderful staff at the Holiday Inn Express! We all would love to have you back sometime soon next time your travels bring you... More 

Lawrenceville, GA
Top Contributor
74 reviews 74 reviews
63 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed November 14, 2014

The hotel is one of the nicer Holiday Inn Express hotels I have stayed at. The staff did an excellent job. The fitness center is well equipped, but the room was too cold. I asked the front desk to address this, but they did nothing. The rooms are adequate with comfortable beds. The sound proofing in the rooms is not... More 

Was this review helpful? Yes
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Dear Valued Guest, Thank you for taking a brief moment to share your experience with us at the Holiday Inn Express & Suites Grand Rapids - North. We are pleased to know you were able to enjoy our amenities here, but saddened to hear that your stay was disturbed by other guests in the building. We are sincerely sorry for... More 

2 reviews
5 of 5 stars Reviewed November 14, 2014

My crew and I showed up to the Holiday Inn Express a day early. Nicole and Katie found us a room for 2 days that would fit 3 guys even know they where booked with a wedding and sporting events. Nicole and Katie where so helpful and friendly during the whole check in even when the front desk got busy... More 

Was this review helpful? Yes
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Hello Bob G, Our Holiday Inn Express & Suites team is so appreciative of your kind words about our wonderful staff members! Sharing your feedback with Katie, Nicole, and the rest of our team was great affirmation to us all of why we love to serve our guests each and every day! Thank you so very much for recognizing them,... More 

Petoskey, Michigan, United States
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 11, 2014

Good Water Pressure in the shower, all drains worked. King Bed was comfortable and the best part of a HIE breakfast is the cinnamon rolls! Climate Control was one of the better ones where you can run the fan on constant for a little bit of background noise when sleeping. Lots of shopping right near by.

Was this review helpful? Yes
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Hi Mark T! Your feedback regarding your recent stay with us is greatly valued and appreciated. Thank you so much for taking a brief moment to speak upon all of our great amenities that our hotel has to offer! We hope for a return visit soon next time your travels bring you to the Grand Rapids area so you can... More 

Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 4, 2014

My boyfriend and I stayed here for 3 amazing nights. The hotel well very clean, the staff very friendly and helpful, our room was perfect. Very comfortable beds, great water pressure on the shower, and very spacious. We didnt want to leave! We spent time in both the spa and pool and enjoyed them both! The breakfast had a great... More 

Was this review helpful? Yes
Cameron W, Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Hello Autumn D! Thank you so very much for staying with us at the Holiday Inn Express & Suites Grand Rapids - North during your recent visit in town! Our team is so pleased to hear how much you were able to enjoy all of our great amenities including our wonderful staff members! We are glad to know you maximized... More 

Midland, Michigan
Top Contributor
52 reviews 52 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 12, 2014

We were in the area for a conference and stayed at the HI Express. Having stayed here before, I knew what to expect. However, all of the employees were incredibly friendly - even more so than my previous visit. The clerks checking me in, and checking out, were friendly and caring. I had a pleasant conversation with the employee in... More 

Was this review helpful? Yes
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Hi DianeC23! Thank you for choosing our Holiday Inn Express & Suites Grand Rapids-North hotel for your return visit to the area! We hope you enjoyed your conference here in town and are humbled to read your thoughtful remarks about our outstanding and friendly team members here! We truly appreciate getting to know each and every guest as much as... More 

Saginaw, Michigan
1 review
5 of 5 stars Reviewed October 10, 2014

I had to travel to GR for work, and booked this hotel simply because there was a room available at the last minute and it was pretty close to downtown. My husband and I were both pleasantly surprised with the facilities and had a great stay. Our room had lots of space, and the bed was super comfortable. The gym... More 

Was this review helpful? Yes
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Hi Kristy P! It is our staff's daily goal here to exceed our guests' expectations while staying at the Holiday Inn Express & Suites Grand Rapids-North property, and we are just overjoyed to hear how great your stay was with us! Our team is so appreciative of your feedback, and truly thank you for taking a brief moment to share... More 

Brunswick, Ohio
1 review
5 of 5 stars Reviewed October 5, 2014

This hotel was immaculate! The room was spacious, beautifully furnished, and comfortable. The staff was helpful and cheery. The location is scenic and safe, with many restaurants, stores, and even a movie theater in the immediate area.

Was this review helpful? Yes
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Hello denisel4282014! Thank you so very much for your kind remarks regarding your stay with us at the Holiday Inn Express & Suites Grand Rapids-North property! Our team takes great pride in their daily work to make our hotel one of the best options in the area, and we are all thrilled to know how much you were able to... More 

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Additional Information about Holiday Inn Express Grand Rapids-North

Address: 358 River Ridge Drive NW, Grand Rapids, MI 49544
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Grand Rapids-North 2.5*
Number of rooms: 94
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Also Known As:
Holiday Inn Express Grand Rapids North Hotel Grand Rapids
Holiday Inn Grand Rapids
Grand Rapids Holiday Inn
Hotel Style:
#7 Romantic Hotel in Grand Rapids

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