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Holiday Inn Express Grand Rapids-North

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358 River Ridge Drive NW, Grand Rapids, MI 49544
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Holiday Inn Express Grand Rapids-North
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Holiday Inn Express Grand Rapids-North
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91 Reviews from our TripAdvisor Community

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Traveler rating
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28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
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  • Russian first
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English first
  • All months
    (91)
  • Mar-May only
    (21)
  • Jun-Aug only
    (27)
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    (32)
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    (11)
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Oaxaca
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

My sister in law reserved a block of rooms in back in January for family members attending a GR reunion in July . When she requested to add a third night, she was told the "whole reservation was changed", and my husband and I had to pay an additional $50 PER NIGHT because the hotel had raised rates due to... More 

Was this review helpful? Yes
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Thank you for your feedback regarding your recent stay with us here at the Holiday Inn Express & Suites - Grand Rapids North. I am saddened to hear that your stay with us did not exceed your expectations, as that is our daily goal here to create great stays for our valued guests. I would be happy to further discuss... More 

Kitchener
Level Contributor
126 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent two nights at this hotel on the start of our vacation. I would have liked to stay downtown, but due to bookings, that was not an option -- so this hotel was selected for the rates and the reviews. Frankly, it was a pleasant surprise. I'm an Ambassador Gold member, and stay at many properties for business and... More 

Was this review helpful? Yes 1
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

What an honor it is to read such a raving review from a wonderful guest! Our team certainly enjoyed you staying with us, and we are all pleased to hear that our wonderful facilities were able to exceed all of your expectations here in the greater Grand Rapids area! It would be great to welcome you back in the near... More 

Cincinnati, Ohio
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here over the 4th of July weekend. The rooms were really clean and they had a halfway decent breakfast bar. The staff were unintrusive, which I really like. Yet it was obvious they are working hard to make sure the guests have a great experience. It made for a wonderful weekend and will be back.

Was this review helpful? Yes
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Weekends sure are great when given the opportunity to rest and relax over a holiday, aren't they? Our team is glad to hear you both enjoyed your time with us here and that our accommodations were able to meet your needs. We would love a return visit soon! Thank you for sharing your experience with us! More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Visited the Holiday in express this past weekend. This hotel is very nice. The front staff was great. We were able to check in 2 hours early since we arrived in town early. Everything was clean and looked new. Very well kept property. We will stay here again next time we are in town visiting family.

Was this review helpful? Yes
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Our team is thrilled to hear that you enjoyed our wonderful facilities this past holiday weekend! We all love to hear guest feedback, and are pleased to know that your recent stay with us was a great one! Early check ins are always a nice bonus when traveling farther distances, so I am happy to hear that we were able... More 

Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 29, 2015

We were in town for a one night visit. The location of this hotel was located in an area with plenty of shops and restaurants. It was a quick girls, sports visit, but would return again in the future. Staff was friendly and helpful. Nice, safe location. Thanks for the hospitality

Was this review helpful? Yes
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Thank you so much for sharing your experience with us at our Holiday Inn Express! We greatly appreciate your feedback and are so happy to hear that you enjoyed your girls night in Grand Rapids! We would love to have you back for another weekend getaway to enjoy all of the wonderful things our city has to offer! More 

Halton Hills, Canada
Level Contributor
60 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed June 27, 2015

We were booked into the Holiday Inn Express Grand Rapids North overnight on a business trip. After a long drive from Toronto with a meeting in Detroit, we finally arrived. The hotel is situated near a mall so it is walking distance to some stores and restaurants. Check in was easy and the front desk staff very pleasant and helpful.... More 

Was this review helpful? Yes
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Thank you for selecting our Holiday Inn Express & Suites during your travels to the Grand Rapids area! It was our pleasure to have you stay with us, and our team is very appreciative of your kind words regarding your enjoyable time here with us! Guest feedback is highly valued by all of our team members here as it is... More 

Romulus, Michigan
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 4, 2015

I am a corporate travel agent who spends many weekends in hotels as part of my job and with family for traveling sports. The entire staff was friendly, accommodating and made sure the needs of their guests were satisfied, including personable front desk hosts, happy breakfast service ladies and the quick, friendly and efficient working housekeepers. Rooms were clean and... More 

Was this review helpful? Yes
Cameron W, Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Thank you so much for taking a moment to share your thoughts and experience with us while staying at the Holiday Inn Express Grand Rapids - North! Your feedback is such a valuable tool for us to utilize and share in order to ensure top notch quality standards and customer service are achieved by our team members! Our staff loves... More 

Fishers, Indiana
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 25, 2015

Nice hotel with an excellent staff. Large family all stayed in hotel for a wedding. They allowed us to enjoy the restaurant area while we all caught up. Clean rooms with good breakfast service. Again, the staff was very accommodating.

Was this review helpful? Yes
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Thank you choosing the Holiday Inn Express & Suites Grand Rapids - North for your recent hotel accommodations! We are thrilled to hear how enjoyable your stay was with family members, as we know how valuable that time is to enjoy. We hope for a return visit next time you are in the Grand rapids area! More 

Davison, MI
Level Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed March 15, 2015

We just returned from a weekend getaway in Grand Rapids. We were in town for the Shrine Circus as guests of the Shrine. We had no problem getting checked into our room although when we originally called we mentioned we were coming with another family and wanted adjoining rooms or rooms next to each other. At the time we booked,... More 

Was this review helpful? Yes
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Thank you for your response regarding your recent stay with us. We highly value guest feedback and daily utilize all comments to better serve the needs of our appreciated guests. Our team is pleased to hear you enjoyed your visit here and look forward to another stay in the near future! More 

Dallas, TX
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed February 3, 2015

Nice hotel. New. Clean. Great staff. Walls are so thin I can literally hear every word the person in the next word is saying. Not just that Peanuts comics "mwah mwah mwah", I am talking every word. Clearly. It's a shame as it is really a nice hotel otherwise.

Was this review helpful? Yes
Cameron W, General Manager at Holiday Inn Express Grand Rapids-North, responded to this review

Hello davidlc3, Thank you for taking a moment to share your feedback with us regarding your stay at our hotel in the Grand Rapids area. Your opinions are greatly valued and appreciated, as they provide us opportunities to better serve our future guests! I am sincerely sorry to hear that your stay was disturbed by noise coming from surrounding guests.... More 

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