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Holiday Inn Express Hotel & Suites Grand Rapids Airport

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5401 28th Street Southeast, Grand Rapids, MI 49546
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Holiday Inn Express Hotel & Suites Grand Rapids Airport
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Holiday Inn Express Hotel & Suites Grand Rapids Airport
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159 reviews from our community

Traveler rating
    74
    45
    28
    8
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Hotel & Suites Grand Rapids Airport
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Huntington Beach, California
Top Contributor
176 reviews 176 reviews
30 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed May 7, 2013

I was really impressed staying here! Great room! Great location! and Great people! Really clean, quiet & comfortable! The 3 words I like! If you're up that way, this is a good & convenient place to stay & worth the money! Don't worry about staying here...it is a good place!

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DanielHungerfordGM, Director of Sales at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear hbsurfer1, Thank you so much for your kind words about your recent stay with us. I am so thrilled to hear you were able to sit back, relax, and enjoy your stay! Thank you again for taking the time to review our hotel. We hope to see you soon! Katelin Parmelee More 

Contributor
20 reviews 20 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 6, 2013

The Hotel is located in a nice area, the room We stayed was very narrow but was neat and clean, good for a short stay. The breakfast was Ok - same as with any other Holiday Inn Express. The bathroom door didn't have a lock - not a major glitch if u are alone but if You are with a... More 

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DanielHungerfordGM, Director of Sales at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Saju84, Thank you so much for taking the time to review your recent stay with us! We hope you and your family had a great time in Grand Rapids. We greatly appreciate you letting us know about your door lock so our maintenance could take of the problem in a timely manner. Again, thank you for staying with us.... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 30, 2013 via mobile

Great Staff . Hotel has had a remodel , nice job. Breakfast is ok . But like a lot of IHG you only have so much to work with. Watch for pot holes in the driveway. You have to really look for the hotel. Sets way back.

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611HolidayInnExpress, Director of Sales at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Ecoworldtravel, Thank you so much for your kind words regarding our staff. We are so happy to hear you enjoyed your stay with us. We appreciate you taking the time to write about your time shared at our hotel. We hope to see you back soon! Thank you! Katelin Parmelee More 

Michigan
Top Contributor
60 reviews 60 reviews
33 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed April 25, 2013

This is your basic Holiday Inn Express. The location is not bad as it's right off 28th street, but its a street back which makes it quiet from a traffic perspective. However, the floors are thin and from the first floor you can hear just about everything up stairs. The rooms are basic suites, but fine. The large safe is... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear thebarnmichigan, Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these... More 

Midland, Michigan
Top Contributor
53 reviews 53 reviews
25 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed April 6, 2013

Our room was very clean and I liked the set-up, with each room being a suite. We had plenty of room with two double beds in one part, a small kitchenette with a microwave and fridge, and a sofa and table in a different part of the room. Check in was quick, and breakfast was good, even though the eating... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear DianeC23, Thank you for sharing your feedback regarding your stay with us. I am delighted you liked your room accommodations. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. Should your travels bring you back to Grand Rapids, we hope you give us... More 

Traverse City, Michigan
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 1, 2013

i loved how the room was set up. the couch and table were in a different area away from the beds, for some privacy. not very clean in the bathroom area. sink area was totally missed on one side that had hair from shaving, hair in the shower, and hair behind door on floor. the beds were very uncomfortable and... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear dagwoods, Thank you for posting a review of our property. I am pleased you like the room layout. We take our guest comments very seriously and always strive to provide a unique experience to all our guests. I sincerely apologize for any discomfort you may have experienced due to the condition of the bed and cleanliness of the bathroom.... More 

Genoa, Ohio
1 review
4 of 5 stars Reviewed March 24, 2013

I want to thank the managment team at Holiday Inn Express for their accomidations. The location was nice, excellent set up for business travel. Currently in the process of renovating this location. I recommend this hotel, conveniently located near shopping, and many dining choices.

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Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 3, 2013 via mobile

Stayed the night before flying to Orlando. Nice pool and restraunt. Best part was the shuttle to the airport at 4:30 am. Was able to park our car for a week (included in the price of the room) and they picked us up after our return flight. Staff was helpful and friendly. If you are flying out of GR, I... More 

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United States
Top Contributor
92 reviews 92 reviews
76 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed January 9, 2013

I have never stayed at a Holiday Inn Express this old. Even though the furniture is OK and they have LCD TVs, the carpeting, bathroom fixtures, wall and AC/heating are old. The rooms are decent sized - very deep but not very wide. I guess this is not unusual for HIEs I have been to. The staff is nice but... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Want2GoHome, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding room amenities. However, We’re sorry about the noise and the internet connection during your stay. We will address this point and will work diligently to rectify any unsatisfactory experiences. We hope... More 

Joliet, Illinois
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 6, 2012

We got a double Suite which was perfect because we were traveling with a 2 and 4 year old. We were able to put them down for their nap and still watch TV in the front area. The living space was separated by the bathroom and a small kitchenette with mini fridge, microwave, cabinets (which they supplied paper plates, paper... More 

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