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Holiday Inn Express Hotel & Suites Grand Rapids Airport


Hotel class 2.5 of 5
5401 28th Street Southeast, Grand Rapids, MI 49546
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Reviews you can trust

86% Recommend
4.5 of 5 stars 24 reviews
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All (24)
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5 of 5 stars
4travel49   1 contribution
Georgia
Nov 7, 2009 | Trip type: Couples

This hotel has everything to make for a great stay . . . clean, attractive rooms w/a separate sitting/tv area w/sleep sofa. The king bed was very, very comfortable . . . always looking for rooms with a great mattress. This definitely is great and makes the stay. There's also complimentary internet for checking e-mails, etc. Nice not to have... more

Management response from
Kelly Crandall, Guest Services Manager

Thank you for your correspondence regarding the Holiday Inn Express & Suites, Grand Rapids Airport! We appreciate you taking the time to make us aware of your delightful experience during your recent stay. Our facility is an all-suite hotel, making it perfect for business travelers, families, or couples needing extra space. Once again, thank you for your positive review. It...

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5 of 5 stars
DonHMichigan   1 contribution
Michigan
Oct 11, 2009

We had 9 rooms reserved for a wedding and I can say that all 9 rooms were the cleanest I have ever stayed in. Pam Webb and here entire staff bent over backwards to accomodate our every need. We did not encounter a single staff person who wasn't the most pleasant and accomodating that they could be. I have stayed... more

Management response from
Kelly Crandall, Guest Services Manager

Thank you for for taking the time to post a review regarding our hotel! We are always pleased to receive praise and acknowledgement of such a positive nature. We love accomodating groups of all sizes, and we are especially glad that you chose the Holiday Inn Express Grand Rapids Airport location to utilize for your stay! Once again, thank you...

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5 of 5 stars
HappierTraveler   22 contributions
Somewhere in the Midwest
Sep 8, 2009 | Trip type: Couples

Stayed here prior to a very early flight out of Gerald R Ford airport with points. Easy to get to, staff was very helpful and friendly, room was very nice and clean, bed was so comfortable and very nice and efficient shuttle driver. We had to be at the airport at 5:30a so we were going to be too early... more

Management response from
Shannon Bliss, Regional Director of Sales

I wanted to take this opportunity to thank you for your recent stay with us at the Holiday Inn Express Grand Rapids Airport. We pride ourselves on providing our guests with excellent customer service. I am very happy you were able to utelize our complementary shuttle to the Gerald R. Ford Airport, and hope that you will keep us in...

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5 of 5 stars
pet4h   2 contributions
Los Angees
Aug 25, 2009 | Trip type: Business, Solo travel

I was in town for the AC/DC show last week or so and stayed at this hotel. This hotel is the main reason why I decided to join this website. Excellent staff and value. They let me check out at 2pm even though checkout was suppose to be at 11am. They have a basketball court which I shot around for... more

Management response from
Kelly Crandall, Guest Services Manager

Thank you for your thoughtful review of the Holiday Inn Express & Suites Grand Rapids Airport! Our location makes it a great place to stay while attending concerts or events, whether they are at the Orbit Room, Van Andel Arena, DeltaPlex, or even the Civic Theatre. We are pleased that you chose our hotel for your accomodations, and hope to...

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5 of 5 stars
garcia715   1 contribution
Michigan
Aug 11, 2009 | Trip type: Business

Me and my three children accompanied my husband on a recent business trip. This was only our third time taking the kids to a hotel. I was very surprised by the size of the room. It was perfect for our children as there was a separate tv and pull out couch, a table for them to eat at and lots... more

Management response from
Kelly Crandall, Guest Services Manager

Please allow me this opportunity to thank you for your stay with us at the Holiday Inn Express & Suites this past summer! We recognize the importance of family travel in this busy world and are grateful you chose our hotel to share your travels with. Our basketball court and indoor pool are usually great hits with the children, as...

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4 of 5 stars
touristwoman   26 contributions
virginia
Jul 14, 2009 | Trip type: Family

This hotel surprised me in a good way. First the rooms are suites and that was really nice with a small kitchenette and seperate living area. Lobby has a breakfast buffet which was pleasant though nothing fancy. There is a large grocery store on this block so you could use the kitchenette if you wanted. There is a nice indoor... more

Management response from
Kelly Crandall, Guest Services Manager

Thank you for taking the time to convey your comments regarding your July visit with us at the Holiday Inn Express & Suites Grand Rapids Airport. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I am sorry to hear about your allergies and your inability to...

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5 of 5 stars
tomtuba1956   1 contribution
Scottville, MI
Jun 26, 2009 | Trip type: Business, Solo travel

While the gps could not find it and Google Maps and Mapquest have it in the wrong place, this property was worth the search. Clean and quiet, friendly staff, a comfy bed and a nice breakfast made this a worthwhile stay. I got a night here through Hotwire and it was really affordable. I would stay here again in a... more

Management response from
Kelly Crandall, Guest Services Manager

With the spring flowers and fresh air, June is a great time to visit Michigan! Thank you for choosing our Holiday Inn Express & Suites to share your Grand Rapids experience with! We can definately be a little tricky to find, especially if you are not familiar with the area. Unfortuantely, due to zoning laws, we are prohibited from installing...

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4 of 5 stars
JayTC   11 contributions
Thailand
Mar 17, 2009 | Trip type: Solo travel

This holiday inn express is very nice. I got a suite room with 2 TVs, minibar, large bathroom, a comfort couch, microwave, refridgerater and secure box. They even provide paper towel, plastic utensils in case you buy food from somewhere. Hotel is right next to 28th and I - 196 and also next to Meijer. Pool looked nice and clean... more

Management response from
Kelly Crandall, Guest Services Manager

It is delightful to recieve such a positive review from a guest! Although your stay was a while ago, I wanted to contact you to let you know how much we truly value and appreciate the reviews that our guests take the time to post. I realize what busy lifestyles many of us lead, and am very appreciative that you...

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3 of 5 stars
MichWorldTraveler   69 contributions
Saginaw, Michigan
Oct 9, 2008 | Trip type: Business, Solo travel
1/1 found this review helpful

Booked this hotel very late in the day for that same night, as I had an emergency flight out of GRR the following morning. Although the $110 rate wasn't bad, I've had much nicer HIX hotels for that money. (I'm not overly complaining, I spend $200-$300/night in NYC, Hong Kong, London, etc). I arrived close to midnight and left the... more

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5 of 5 stars
crosstchr   1 contribution
Cleveland, OH
Dec 12, 2007 | Trip type: Couples
2/3 found this review helpful

We stayed here a few years ago when it was called Amerisuites and liked it very much. Had forgotten we liked it so much. The suite configuration allows one person to stay up and watch tv late and not disturb the other one. The bathroom and mini-kitchen divide the bedroom area and small sitting room area. Breakfast was very good.... more

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Holiday Inn Express Hotel & Suites Grand Rapids Airport Also Known As

  • Holiday Inn Grand Rapids
  • Grand Rapids Holiday Inn
  • Holiday Inn Express Grand Rapids
Address: 5401 28th Street Southeast, Grand Rapids, MI 49546
Grand Rapids Hotels Holiday Inn Express Hotel & Suites Grand Rapids Airport
4.5/5.0
24