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Holiday Inn Express Hotel & Suites Grand Rapids Airport

2.5 of 5
5401 28th Street Southeast, Grand Rapids, MI 49546
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Holiday Inn Express Hotel & Suites Grand Rapids Airport
Ranked #12 of 51 hotels in Grand Rapids
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89 reviews from our community

    Trip type
Traveler rating
    47
    20
    15
    5
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Date Rating
Huntington Beach, California
Top Contributor
107 reviews 107 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 7, 2013

I was really impressed staying here! Great room! Great location! and Great people! Really clean, quiet & comfortable! The 3 words I like! If you're up that way, this is a good & convenient place to stay & worth the money! Don't worry about staying here...it is a good place!

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DanielHungerfordGM, Director of Sales at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review
May 14, 2013

Dear hbsurfer1, Thank you so much for your kind words about your recent stay with us. I am so thrilled to hear you were able to sit back, relax, and enjoy your stay! Thank you again for taking the time to review our hotel. We hope to see you soon! Katelin Parmelee More

Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 6, 2013

The Hotel is located in a nice area, the room We stayed was very narrow but was neat and clean, good for a short stay. The breakfast was Ok - same as with any other Holiday Inn Express. The bathroom door didn't have a lock - not a major glitch if u are alone but if You are with a... More

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DanielHungerfordGM, Director of Sales at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review
May 15, 2013

Dear Saju84, Thank you so much for taking the time to review your recent stay with us! We hope you and your family had a great time in Grand Rapids. We greatly appreciate you letting us know about your door lock so our maintenance could take of the problem in a timely manner. Again, thank you for staying with us.... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 30, 2013

Great Staff . Hotel has had a remodel , nice job. Breakfast is ok . But like a lot of IHG you only have so much to work with. Watch for pot holes in the driveway. You have to really look for the hotel. Sets way back.

Was this review helpful? Yes 1
611HolidayInnExpress, Director of Sales at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review
May 17, 2013

Dear Ecoworldtravel, Thank you so much for your kind words regarding our staff. We are so happy to hear you enjoyed your stay with us. We appreciate you taking the time to write about your time shared at our hotel. We hope to see you back soon! Thank you! Katelin Parmelee More

Michigan
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 25, 2013

This is your basic Holiday Inn Express. The location is not bad as it's right off 28th street, but its a street back which makes it quiet from a traffic perspective. However, the floors are thin and from the first floor you can hear just about everything up stairs. The rooms are basic suites, but fine. The large safe is... More

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See 2 more reviews by thebarnmichigan for Grand Rapids
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review
May 12, 2013

Dear thebarnmichigan, Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these... More

Midland, Michigan
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 6, 2013

Our room was very clean and I liked the set-up, with each room being a suite. We had plenty of room with two double beds in one part, a small kitchenette with a microwave and fridge, and a sofa and table in a different part of the room. Check in was quick, and breakfast was good, even though the eating... More

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Traverse City, Michigan
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 1, 2013

i loved how the room was set up. the couch and table were in a different area away from the beds, for some privacy. not very clean in the bathroom area. sink area was totally missed on one side that had hair from shaving, hair in the shower, and hair behind door on floor. the beds were very uncomfortable and... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review
April 25, 2013

Dear dagwoods, Thank you for posting a review of our property. I am pleased you like the room layout. We take our guest comments very seriously and always strive to provide a unique experience to all our guests. I sincerely apologize for any discomfort you may have experienced due to the condition of the bed and cleanliness of the bathroom.... More

Genoa, Ohio
1 review
4 of 5 stars Reviewed March 24, 2013

I want to thank the managment team at Holiday Inn Express for their accomidations. The location was nice, excellent set up for business travel. Currently in the process of renovating this location. I recommend this hotel, conveniently located near shopping, and many dining choices.

Was this review helpful? Yes
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 3, 2013 via mobile

Stayed the night before flying to Orlando. Nice pool and restraunt. Best part was the shuttle to the airport at 4:30 am. Was able to park our car for a week (included in the price of the room) and they picked us up after our return flight. Staff was helpful and friendly. If you are flying out of GR, I... More

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Kentwood, Michigan
1 review
2 of 5 stars Reviewed February 21, 2013

your staff are wonderful and very helpful. but your food is awful. i ordered a chef's salad at the bar to take to my room. when i opened it the lettuce was soggy, it had no dressing and it had a piece of dry old fried chicken on top of it, with a few pieces of shredded cheese. it was... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review
March 13, 2013

Dear pam j, Thank you for taking the time to write your review. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations We were disappointed to read that when you visited the restaurant bar you did not find it to your tastes, we will review for possible modifications so to better accommodate our... More

Arizona
Senior Contributor
36 reviews 36 reviews
31 hotel reviews
Reviews in 25 cities Reviews in 25 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 9, 2013

I have never stayed at a Holiday Inn Express this old. Even though the furniture is OK and they have LCD TVs, the carpeting, bathroom fixtures, wall and AC/heating are old. The rooms are decent sized - very deep but not very wide. I guess this is not unusual for HIEs I have been to. The staff is nice but... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review
January 30, 2013

Dear Want2GoHome, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding room amenities. However, We’re sorry about the noise and the internet connection during your stay. We will address this point and will work diligently to rectify any unsatisfactory experiences. We hope... More

 
 
 
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Additional Information about Holiday Inn Express Hotel & Suites Grand Rapids Airport

Also Known As:
Holiday Inn Express Hotel And Suites Grand Rapids Airport
Holiday Inn Grand Rapids
Grand Rapids Holiday Inn
Holiday Inn Express Grand Rapids
Address: 5401 28th Street Southeast, Grand Rapids, MI 49546
Phone Number:
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotels in Grand Rapids
#19 Business Hotels in Grand Rapids
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Join us at the newest Holiday Inn Express in Grand Rapids, MI!The Holiday Inn Express Grand Rapids Airport Hotel provides quality and comfort with a unique twist...all rooms are suites! The Gerald R. Ford International Airport (GRR) is located only 3 miles from this airport hotel and our complimentary airport shuttle service will have you there in minutes.Amenities abound at the Holiday Inn Express Grand Rapids Airport. Stay Smart with Express Start breakfast served daily (including those irresistible cinnamon buns) and hot coffee offered round the clock. When you arrive, take a dip in our indoor pool or shoot hoops at the backyard sport court. If there is work to be done, you ll love free wireless Internet throughout the hotel and complimentary business center services.The Holiday Inn Express Grand Rapids Airport guests often visit nearby local Grand Rapids businesses including Steelcase Headquarters, Amway, Cascade Engineering, and Meijer among others.Holiday Inn Express Grand Rapids Airport is family and group friendly too, located next door to the MVP Sports Fieldhouse. We are also situated within walking distance of Cascade Meijer and Macaroni Grill, 2 miles from the Woodland Mall and Centerpointe Mall, 2 miles from Celebration Cinema, and only 5 miles away from the Frederik Meijer Gardens. The sandy beaches of the Lake Michigan shore is only a 35 minute drive. ... more   less 
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