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Clarion Inn & Suites Airport

3.0 of 5
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4981 28th Street SE, Grand Rapids, MI 49512
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Clarion Inn & Suites Airport
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Ranked #33 of 48 Hotels in Grand Rapids
A recent review
4 of 5 stars reviewed 3 weeks ago
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144 reviews from our community

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    19
    15
    17
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here because my flight was delayed until the next day. It is being renovated, which is completely necessary. The carpet and furniture is bad and the doors near my room are super loud when opened and closed--they jar me awake. Wish I would have chosen a different hotel. 😔

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Senior Contributor
22 reviews 22 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed overnight to utilize the park and fly option. We paid extra for this but it saved us from having to pay the exorbitant airport parking fees. The shuttle service was excellent, on time both on departure and arrival. However, We were unable to sleep at all due to the noisy heater that rattled away. The bathroom was less... More 

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1 review
4 of 5 stars Reviewed 3 weeks ago

My wife and 2 kids all stayed for the park and fly deal. We had a nicely renovated room with no problems. Airport transfer was timely and took about 5 minutes to get there. Car was parked in a safe area. Only downside was the breakfast started a little late for our flight so was a hardboiled egg and coffee.

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Clawson, Michigan
Senior Reviewer
9 reviews 9 reviews
2 of 5 stars Reviewed 5 weeks ago

Stayed last weekend 3/15-3/16 2015. Hotel was very tired! Carpet in room dirty, bed frame seemed broken(everytime I rolled over it creaked), night latch came off in my hand. I remember when this was a Hampton Inn a few years ago and it was great. I made a mistake.I always stay at Choice Hotel properties.

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Michigan
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 5 weeks ago

As other reviewers have mentioned, the guest service is terrific. However, rooms that have not been renovated are not worth the price. The carpet in my room was worn and dirty. One of the curtains was stuck and would not open. The heater was old (and filthy); even when setting the temperature to "low warm", it blasted hot air, making... More 

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1 review
5 of 5 stars Reviewed March 19, 2015

My husband and I were distress passengers and were having a pretty bad day...to say the least. The airport put us at the Clarion and I couldn't have been more pleased with the service and accommodations we were given. The front staff was very friendly and upbeat, and got us into a room quickly and without any problems. We were... More 

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Michigan
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3 reviews 3 reviews
1 of 5 stars Reviewed March 18, 2015

Unbelievable! Arrived home from a business trip (2 hour delay), called the hotel for the shuttle and were told it would be there in a few minutes. Then the trouble started. No shuttle, no shuttle except for Holiday Inn. Called back to the hotel- oh the shuttle is not running from our hotel and you are to take the Holiday... More 

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3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 15, 2015 via mobile

Hotel undergoing renovation which it desperately needs. My last stay I hopped in the shower only to find it dirty with used soap and washrag in the shower. The towel I used to dry off with wasn't sure if it was dirty or just stained in multiple spots. Stained or dirty pillow cases and sheets. Would not suggest staying here.

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4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 13, 2015

I travel 3-4 weeks per month conducting training classes in the IT world, so have stayed at a few hotels. Rarely have I run into a staff that was as attentive and willing to serve as the staff here. When I mentioned I wanted cookies as an afternoon snack for our catering menu, the GM replied with "ok, I'll home... More 

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Sioux Falls, South Dakota
1 review
5 of 5 stars Reviewed March 12, 2015

Excellent experience all the way around. Clean rooms,great amenities and wonderful staff. I highly recommend! I appreciated the hot breakfast that was available as well the fact that a shuttle was available.

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