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Clarion Inn & Suites Airport

3.0 of 5
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4981 28th Street SE, Grand Rapids, MI 49512
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Clarion Inn & Suites Airport
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Ranked #32 of 48 Hotels in Grand Rapids
A recent review
3 of 5 stars reviewed 1 week ago
SuisseGal Michigan
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140 reviews from our community

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    54
    37
    19
    14
    16
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31
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Clawson, Michigan
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 1 week ago

Stayed last weekend 3/15-3/16 2015. Hotel was very tired! Carpet in room dirty, bed frame seemed broken(everytime I rolled over it creaked), night latch came off in my hand. I remember when this was a Hampton Inn a few years ago and it was great. I made a mistake.I always stay at Choice Hotel properties.

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Michigan
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 1 week ago

As other reviewers have mentioned, the guest service is terrific. However, rooms that have not been renovated are not worth the price. The carpet in my room was worn and dirty. One of the curtains was stuck and would not open. The heater was old (and filthy); even when setting the temperature to "low warm", it blasted hot air, making... More 

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Michigan
2 reviews
1 of 5 stars Reviewed 1 week ago

Unbelievable! Arrived home from a business trip (2 hour delay), called the hotel for the shuttle and were told it would be there in a few minutes. Then the trouble started. No shuttle, no shuttle except for Holiday Inn. Called back to the hotel- oh the shuttle is not running from our hotel and you are to take the Holiday... More 

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

Hotel undergoing renovation which it desperately needs. My last stay I hopped in the shower only to find it dirty with used soap and washrag in the shower. The towel I used to dry off with wasn't sure if it was dirty or just stained in multiple spots. Stained or dirty pillow cases and sheets. Would not suggest staying here.

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Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I travel 3-4 weeks per month conducting training classes in the IT world, so have stayed at a few hotels. Rarely have I run into a staff that was as attentive and willing to serve as the staff here. When I mentioned I wanted cookies as an afternoon snack for our catering menu, the GM replied with "ok, I'll home... More 

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Sioux Falls, South Dakota
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent experience all the way around. Clean rooms,great amenities and wonderful staff. I highly recommend! I appreciated the hot breakfast that was available as well the fact that a shuttle was available.

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1 review
5 of 5 stars Reviewed 2 weeks ago

A very clean hotel, well located and serviced by superb front desk and management. They were extremely accommodating to all of our needs and you could tell they really cared about their guests experience. Great breakfast and they even served a dinner Monday-Thursday. Highly recommended!

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Grand Rapids, Michigan
1 review
5 of 5 stars Reviewed 3 weeks ago

Everyone was so friendly and made things very comfortable for our long stay! I would stay again in a heartbeat! food served Monday through Thursday was a big help with budget. Breakfast every morning was wonderful and always fresh coffee throughout the entire day.

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San Diego, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Spent a week at this hotel in January. I bought the room on one of the major travel web sites. It was listed on that site as a "3 star" hotel, and I felt it deserved a lower rating compared to other hotels I've stayed at in the area. The breakfast was not as good as most 2 or 2.5... More 

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Debbie H, General Manager at Clarion Inn & Suites Airport, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Chicago, Illinois
Contributor
12 reviews 12 reviews
12 hotel reviews
109 helpful votes 109 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is old, but clean. They seem to be trying to update areas. The receptionist was very pleasant and helpful. The room was clean, but in need of a major redo. The wifi worked well. Used the park and fly so the hot breakfast and shuttle to the airport were much appreciated. The trip to the airport is only... More 

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Debbie H, General Manager at Clarion Inn & Suites Airport, responded to this review

Thank You for you response. We take great pride in trying to keep our hotel nice. We look forward to seeing you again. More 

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