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Courtyard by Marriott Grand Rapids Downtown

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11 Monroe Avenue NW, Grand Rapids, MI 49503
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Courtyard by Marriott Grand Rapids Downtown
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Courtyard by Marriott Grand Rapids Downtown
Courtyard by Marriott Grand Rapids Downtown
Courtyard by Marriott Grand Rapids Downtown
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228 reviews from our community

Traveler rating
    71
    103
    30
    16
    8
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30
66
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Muskegon, Michigan
2 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed yesterday NEW

Stayed at the Courtyard because we were attending the comedy club at the B.O.B for a birthday party. First thing was one elevator was down and a convention was taking place making for a very long wait. Then $16 a night to park your own car($25 for Valet Parking) and a long walk back to the lobby (to wait for... More 

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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

I stayed at this property on a business trip to GR. I am still searching for 'my' hotel in Grand Rapids, and I will probably keep looking. Or maybe not. To paraphrase William Blake, What is it in a Hotel that Man desires? Well, a good night's sleep and a good shower in the morning. This property was 1 for... More 

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Dave N, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Andy G, Thank you very much for staying with us last week! I am extremely pleased you found the staff cheerful and helpful. We are appreciative of your feedback and I will be sure the issues are addressed promptly. We really hope to have you back the next time you come to visit Grand Rapids! At your service, Dave... More 

Grosse Pointe Woods, Michigan
Top Contributor
81 reviews 81 reviews
24 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I spent one night at this property after attending the Michigan Winter Beerfest on a frigid February Friday afternoon. The location of the hotel is perfect; right in the heart of downtown, easy walking distance to numerous nightlife venues, right off the freeway. During cold weather months, the above ground covered walkways (think habitrails) come in very... More 

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Nathan G, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Valued Guest, I am happy to hear your stay with us during your recent visit was exceptional and had a great time at BeerFest! Being in the heart of Downtown makes the Courtyard one of the more popular lodging choices as we have several events going on throughout the year. Should the opportunity present itself, we would love for... More 

michigan
Contributor
13 reviews 13 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed at the Amway Grand Plaza the past two years on our annual hockey game trip with our Grandson but since the Amway was booked I had to look farther. I noted the Courtyard Marriott was also connected to the Skywalk which is a big plus to us since the cold weather and its so easy to get... More 

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Dave N, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear unionmed, Your trip sounded delightful! Thank you very much for joining us and for taking the time to give us feedback, we appreciate your business. I am very pleased to hear that you found our staff pleasant on multiple occasions. We focus on making sure our guests are comfortable and well taken care of, so we are very grateful... More 

Midland, Michigan
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Very accommodating. Well equipped Handicap room. Huge and easy to get around. Great staff. Would definitely stay again and again. Skywalk to Am way Conference Center. Appreciate the Skywalk, especially when the temperatures are below Zero.

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Dave N, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Mary S, I am very happy to hear you found our staff accommodating and the resources useful. We are very grateful for your business and your feedback. We are glad you plan to return and look forward to having you back again soon. At your service, Dave N More 

Erie, Pennsylvania
2 reviews
5 of 5 stars Reviewed February 17, 2015

My fiance and I stayed at the Courtyard in downtown Grand Rapids over Valentine's weekend. It was our first time to Grand Rapids and we got into town later than we expected. We called to say we would be checking in later and the staff was very friendly and understanding. When I checked in, I was helped by a young... More 

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Nathan G, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Shanna, It does nothing more than make me smile when I hear such great, positive encounters with our staff members. We pride ourselves on superior guest service and truly sounds like we fell nothing short of that! I hope that the time spent with us during Valentine's weekend was a special one and welcome you back should the occasion... More 

Milford, Michigan
Top Contributor
110 reviews 110 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed February 8, 2015

As frequent Marriott customers will know, the Marriott brands are pretty consistent. The Courtyard Downtown is an exception - and a good one. This place feels much more like a classic Marriott hotel than a Courtyard. It's a high rise in the heart of the city. It even has valet parking as well as self parking for those looking to... More 

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Dave N, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear JVM-Milford-MI, We are very happy to hear you had such a positive experience! Thank you very much for allowing us the pleasure of hosting you, and for taking the time to give us feedback. We strive to provide this level of service to all our guests and I am very pleased to hear your time with us was so... More 

Ann Arbor, MI
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 28, 2015

We stayed three nights as a family of four and were very pleased with the service by all we encountered - valet, front desk, housekeeping staff, and restaurant servers - everyone did what they were supposed to do with a smile. We had a room with two double beds. It felt on the small side for four people, but we... More 

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Alexis B, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Valued Guest, We are delighted that your stay was enjoyable and thank you for taking the time to review our property! Laughfest is right around the corner and will have a variety of comedy for all ages, this upcoming March and may be something you and your family would enjoy during a future visit. We hope to see you... More 

1 review
5 of 5 stars Reviewed January 16, 2015

I enjoyed my stay very much. Staff was so friendly, fast, and very help full. The staff helped me navigate my way around so I would be on time for my meeting. I forgot my phone charger and I called to see if by chance they found it. They sure did! Then I was asked can I send it to... More 

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Nathan G, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Valued Guest, I am ecstatic to hear of the wonderful service you received during and even after your stay with us. It is associates as such and the beautiful property that make me proud to work for Courtyard by Marriott. Should your travels require you to return to the area, we would love for the opportunity to host you... More 

South Bend, Indiana
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 18, 2014

Stayed here the night of a concert at the Van Andel Arena. The hotel is connected to the arena, no walking outside. The sky-walk is heated! Very nice front desk people and the valet parking staff. Parking is a little high, but well worth it. Walking distance to many downtown restaurants. I would stay again. Had a great time.

Was this review helpful? Yes
Alexis B, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Debie, On behalf of the Downtown Courtyard by Marriott Team, we thank you for choosing to stay with us during your most recent visit to Grand Rapids! I sincerely appreciate your kind words regarding our Front Desk and Valet Teams, and will be sure to pass along your review. We have an incredible concert lineup for 2015 at the... More 

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