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Courtyard by Marriott Grand Rapids Downtown

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11 Monroe Avenue NW, Grand Rapids, MI 49503
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Courtyard by Marriott Grand Rapids Downtown
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Courtyard by Marriott Grand Rapids Downtown
Courtyard by Marriott Grand Rapids Downtown
Courtyard by Marriott Grand Rapids Downtown
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242 Reviews from our TripAdvisor Community

Traveler rating
    76
    111
    31
    16
    8
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34
70
10
86
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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English first
  • All months
    (242)
  • Mar-May only
    (64)
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    (46)
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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 days ago NEW

5 of us stayed in a suite. It was perfect! Beds could have been bigger but were comfy and worked for us! Would definitely return! The location was very convenient to the restaurant we ate at. Absolutely no noise was heard around us. Staff were super friendly.

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Nathan G, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Sarah, I am delighted to hear that your stay was up to and beyond your expectations. Your kind words are greatly appreciated and will most definitely pass you comments along. If your travels return you to the area we would love for the opportunity to host you. Best Regards, Nathan G. Rooms Division Manager More 

Portland, Oregon
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Not a great Courtyard. Location is nice downtown, but actual property is subpar. Tough to get to/from parking deck (4 doors, 2 elevators & a long hallway keep it from being anything close to convenient). Hallways & rooms seem dated for a Courtyard, my room had a light musty smell that made it smell like Granny's house. Towels are older... More 

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Nathan G, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Courtyard Guest, We greatly appreciate your feedback as this will help us continue to provide exemplary service to our guests. We continue to search for many innovative ways to provide this to our guests! Our upcoming renovation will allow us to keep that competitive edge with several other hotels worldwide. Again, we greatly appreciate your feedback with hopes that... More 

Pittsburgh, Pennsylvania
Contributor
18 reviews 18 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had an interesting situation happen at check-in and I owe a debt of thanks to the staff that helped me. Upon checking in I handed the employee, Shane, my credit card and drivers license. Almost like magic my drivers license disappeared. I thought it fell into my bag but I couldn't find it anywhere. After extensively searching for it... More 

Was this review helpful? Yes
Nathan G, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Valued Guest, We greatly appreciate you taking time to provide us with valuable feedback about your stay. Our friendly, helpful staff is one of the main reasons, along with our convenient location why we are still in business. We are always happy to assist in whatever way possible to assist in making our guests stay as enjoyable as possible.... More 

Knoxville, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We stayed at this location for four days while in town for a family event. We were greeted by a very friendly easy going staff each day. The location was close to restaurants and easy access to major freeways. The room was very clean and well appointed. We would stay here again if the occasion arose.

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Carrie S, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Sandra R, Thank you so much for staying with us! I am thrilled to see that you are planning to stay with us again if you are in the area. We would be delighted to have you back. Thank you as well for taking the time to share this review of your experience. At your service, Carrie More 

Ann Arbor, Michigan
Top Contributor
56 reviews 56 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The location of the hotel is excellent, skywalk and sidewalks lead to everywhere in Grand Rapids. The self-park is odd location, though enough signs to direct you to the hotel. Hotel is mostly updated and staff are friendly. I was asked to switch to a single bed room as I was on a business trip which I didn't mind. The... More 

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Carrie S, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Jon B, Thank you so much for staying with us while you were traveling on business, and we appreciate your terrific feedback on the experience. I'm glad you enjoyed our location and friendly staff, and hope that you will stay with us when you are next in Grand Rapids. We look forward to having you again! At your service,... More 

Chesterfield, Michigan
Top Contributor
67 reviews 67 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for just one night in early May. We got the Beer City USA package which came with free valet parking, breakfast, and 2 pint glasses. The hotel staff was friendly and helpful. The location right downtown was perfect. Many bars and breweries are just a few blocks away. I would recommend the Courtyard to anyone visiting downtown... More 

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Nathan G, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Courtyard Guest, I am delighted to hear your stay with us more than exceeded your expectations. Our Beer City USA package is one of many packages we offer at a great value. With the many events held in the convenient downtown area we hope that you will consider the Downtown Courtyard as your number one choice when returning to... More 

White Lake, Michigan
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a great location to stay if the weather is bad outside and you would prefer to use tunnels to walk to and from the event at the convention center. The walk will take a few minutes, but it is not too far. An item was misplaced when we left the hotel, and I believe they went above and... More 

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Nathan G, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Valued Guest, I am delighted to hear your stay at our property was exceptional. Our excellent location with easy access to the sky walk allows for convenient travel to some of the most popular venues downtown. Our guests are our number one priority and appreciate your kind words regarding your experience. We hope your travels return you to the... More 

Bay Saint Louis, Mississippi, United States
Senior Contributor
33 reviews 33 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 25, 2015 via mobile

Very high price, clean comfortable with a great location. The Bistro was a great Friday evening stop with music to unwind and became the breakfast stop in the am. Huge windows overlooking the cityscape. Parking was breeze at next door garage a few bucks less than the hotel.

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Nathan G, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Valued Guest, We greatly appreciate your feedback about your recent visit. For the ease and convenience of parking on-site we also offer hotel overnight packages that include self or valet parking and breakfast in our restaurant. Should your travels return you to the area please contact us for further details. Best Regards, Nathan G. Rooms Division Manager More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 24, 2015

Delightful! Prompt service. Well-trained staff and good amenities. A bit pricey, so, try looking for a deal or special. This property impressed me with their finesse and thoughtfulness. What they lack in some areas, they make up for in others. Recommended!

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Nathan G, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Valued Guest, Thank you for your kind word regarding out facility! To receive the best value, we offer an array of bundled packages including breakfast, museums and even beer. We would love for the opportunity to host you again in the near future. Best Regards, Nathan G. Rooms Division Manager More 

Orlando, Florida
Contributor
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 22, 2015

This is a very nice Courtyard that's right downtown Grand Rapids. It's expensive but convenient and has great service. There are walkways connecting this hotel to other hotels and restaurants which is very nice in bad weather. Book early so you can get a reasonable room rate.

Was this review helpful? Yes
Nathan G, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with valuable feedback about your recent stay. Our Downtown location continues to make the Courtyard a popular location for many travelers with the ease a convenience to navigate the area. I hope your travels return you to the Grand Rapids area and we can assist with your lodging... More 

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