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All 51 Grand Rapids hotels

Courtyard by Marriott Grand Rapids Downtown

3.0 of 5 Hotel   |   11 Monroe Avenue NW, Grand Rapids, MI 49503
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Ranked #18 of 51 Hotels in Grand Rapids
A recent review
3 of 5 stars reviewed 1 week ago
Mark C Scottsdale, Arizona
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214 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Scottsdale, Arizona
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

Courtyard Downtown GR has begun showing it's age. As a frequent traveler and valued member of Marriott's reward program, would opt to stay at a 'fresher' hotel. Carpet is worn, lighting is poor, the best they can do in the gym is an old fashioned water fountain. Really. Parking is cobbled together, up and down two elevators, walk around the... More

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Carrie S, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Mark C, Thank you so much for choosing to stay with us while you were in Grand Rapids - we realize you have many downtown hotel options in our city, and appreciate you selecting the Downtown Courtyard by Marriott. We also appreciate you taking the time to review your stay and share this important feedback with us, which we... More

Michigan
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Great place to stay while in G.R. We came in late at night and the front desk was very accommodating. Couldn't have asked for a better experience. We will be sure to stay there the next time we are in town.

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Nathan G, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Valued Guest, To hear you say how fantastic your stay at our property was makes me honored to work for such a amazing property! We have many events through out the year, including Laugh Fest and Art Prize that bring in crowds from around the country for these events. We would be delighted for the opportunity to host you... More

Toledo
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location is perfect to view the majority of ArtPrize. The service was good, especially considering how busy it was around the weekend. Free newspaper on the weekend was a bonus. Nice area to eat and relax. Connects to most major places through skybridges. Room was typical Courtyard. No issues waiting for elevators.

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Alexis B, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Valued Guest, On behalf of the Courtyard by Marriott Team, I am happy to hear that you enjoyed your time here during the excitement of ArtPrize! We pride ourselves on the customer service that is provided by our associates and thank you for your kind review! We hope to see you prior to ArtPrize 2015 and look forward to... More

MI USA
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed at this property and I was immediately greeted by the front desk staff (Jessica) with a great smile and positive attitude. Had a mechanical issue with the electronic door card reader and made a couple trips back to front desk. Maintenance (genuinely friendly) came and fixed the issue and Jessica offered 'free' breakfast coupons for my troubles. This is... More

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Alexis B, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Valued Guest, Thank you for the amazing review! We cannot begin to thank you for complimenting our team and appreciate your comments! I'm sincerely sorry to hear that you faced issues upon check-in regarding your door lock, however, am not surprised that you received excellent service from Jessica! She exemplifies fantastic customer service and I am happy to hear... More

South Bend, Indiana
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Pros: Great location, right across from the B.O.B. so it was great for going out. Access to the skywalk so could get to the JW Marriot for an event without going outside. Very reasonably priced room service though their Bistro restaurant and timely service. Cons: Heater was randomly extremely noisy. Two of our towels had coffee stains on them. Charged... More

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Alexis B, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Renee, Thank you for reviewing our property! We appreciate and could not agree more that our location is excellent for nightlife and dining options as well as visiting our sister property, the JW Marriott! I am sincerely sorry to hear that you had issues within your guest room and would appreciate you contacting me via guestservices@courtyardgr.com so I can... More

Chicago, Illinois
Top Contributor
116 reviews 116 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We enjoyed our stay at the downtown Grand Rapids location. It is an easy walk to everything from here. Rooms were quiet. covered parking was available within the facility. Rooms were cleaned and well maintained.

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Nathan G, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Diane, We are delighted to hear that your recent stay at our property was enjoyable. Our convenient location to venues and staff services make the Courtyard a popular lodging choice for many guests traveling to the Grand Rapids. Thank you for choosing the Courtyard as your #1 choice during your trip to Grand Rapids!! Best Regards, Nathan Gapinski More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The staff is what made this place enjoyable! They were very nice and helpful. Parking is such a pain if you do not valet. The view off the suite was beautiful but the suite was nothing to be extremely excited about. Did enjoy the hotel and where it was located. We would stay here again.

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Nathan G, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Paige, I am happy to hear that you enjoyed your recent stay at the Downtown Courtyard! We are constantly looking to improve our parking situation and appreciate your feedback to help us improve the experience for our future guests. We hope that your travels bring you back to the Grand Rapids area! More

Palatine, Illinois, United States
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I think we would have enjoyed this place a lot more if they had not put us near the elevator. Steer clear of room 627 or anything adjacent to the elevators. You hear the mechanicals whirring and whizzing all the time. The self park is also a confused, nightmare. To retrieve your car you have to walk and take elevators.... More

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Alexis B, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Donald, On behalf of the Downtown Courtyard Team, we thank you for providing us valuable feedback that will continually allow us to improve our facility and conditions! We have since added signage to our elevators to ensure all guests are knowledgeable of which levels are for their use and appreciate this suggestion! Should your travels bring you to the... More

Columbus
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 14, 2014

Stayed Fri through Sun of the final ArtPrize 2014 weekend unaware the event was going on when making reservations. Carrie/front desk associate and Nathan were very gracious in assisting with logistics and making sure the weekend showcased Grand Rapids finest hospitality. Excellent location, quiet rooms regardless of river vs city side and overall a well managed property. Would certainly recommend... More

Was this review helpful? Yes
Alexis B, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Jennifer, Thank you so much for the stellar review! On behalf of our Courtyard by Marriott Team, I am thrilled to see that you enjoyed your stay with us, all while being able to enjoy all that Grand Rapids has to offer! ArtPrize was wonderful this year and truly brought our city to life these past three weeks! We... More

Sandhurst,UK
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 7, 2014

Working in GRR for nearly 7 yrs I spend many weeks of the year in GRR hotels but for some reason I'd never stayed in the Courtyard Marriot before I'd heard good things about it so wasn't overly worried My room was very clean and well equipped and bed very comfortable,the only downside was when the aircon kicked in in... More

Was this review helpful? Yes
Alexis B, Manager at Courtyard by Marriott Grand Rapids Downtown, responded to this review

Dear Valued Guest, On behalf of the Downtown Courtyard by Marriott, we thank you for choosing to try our property during your recent visit to Grand Rapids! We thank you for your extremely valuable feedback regarding our facilities, specifically our guest rooms and fitness center. I will have your concerns looked into and will most definitely consider placing more free... More

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Additional Information about Courtyard by Marriott Grand Rapids Downtown

Address: 11 Monroe Avenue NW, Grand Rapids, MI 49503
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Grand Rapids Downtown 3*
Number of rooms: 214
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Also Known As:
Courtyard By Marriott Grand Rapids Downtown Hotel Grand Rapids
Courtyard Grand Rapids Downtown
Grand Rapids Courtyard
Grand Rapids Marriott

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