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All 52 Grand Rapids hotels

Courtyard by Marriott Grand Rapids Airport

3.0 of 5 Hotel   |   4741 28th Street SE, Grand Rapids, MI 49512
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Ranked #35 of 52 hotels in Grand Rapids
A recent review
3 of 5 stars Reviewed March 2, 2014
Chris L Pittsburgh, Pennsylvania, United States
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38 people have reviewed this hotel

Traveler rating
    8
    15
    8
    5
    2
See reviews for
11
7
2
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Pittsburgh, Pennsylvania, United States
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 2, 2014

Booked a suite and I expected a suite. While checking, was told that since I was traveling alone and did not need the suite for a meeting I was being switched to a regular room. I explained that I booked a suite for a reason and wanted the suite. He apologized and said the suites were over booked and I... More

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Nick G, Manager at Courtyard by Marriott Grand Rapids Airport, responded to this review

We sincerly apoligize you didn't get the room you requested. It is our goal to make sure our guests are fully satisfied and I'm sorry we didn't meet your expectations. Our property will be undergoing a complete renovation in the fall and we will have The Bistro and Starbucks. We are excited for this and we hope you will come... More

Des Moines, Iowa
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 8, 2014

Nice convenient location relative to the airport and very easy to spot from the main road. Could use a refresh, but the rooms were clean and the staff helpful and friendly. Will stay here again next time I'm in Grand Rapids.

Was this review helpful? Yes 1
Nick G, Manager at Courtyard by Marriott Grand Rapids Airport, responded to this review

Thank you so much for the positive feedback. We're glad you enjoyed your stay. We are due for a complete renovation this fall which will include all new guest rooms, public areas, and the addition of a Bistro and Starbucks. We hope you will come see our improvements. Nick Gillman Operations Supervisor Phone: 616-954-0500 x. 604 nick.gillman@cymgrandrapids.com More

Somerville, Massachusetts
Top Contributor
54 reviews 54 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 17, 2013

Although this hotel could use some updating, it is clean, comfortable and has a nice lobby. It is not lux by any means but it is perfectly comfortable and does the job. I stayed in a king suite with a jacuzzi which was not much more than a regular room and it came with a large jetted jacuzzi tub right... More

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Fort Wayne
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

This hotel was absolutely perfect for our needs. We spent 3 nights there this past Labor Day weekend, because I was in need of a small vacation. We chose a room with a whirpool in-suite, because we had our 4-month old daughter with us, and we knew we could not always be out doing stuff, so it would be nice... More

Was this review helpful? Yes 1
starchild101
Top Contributor
51 reviews 51 reviews
47 hotel reviews
122 helpful votes 122 helpful votes
3 of 5 stars Reviewed August 17, 2013 via mobile

If you get a good deal on this place it isn't bad. In the Marriott family this is not quite up to par with other Courtyards, its in need of some TLC. Service was very good upon check in. Rooms are dated, furniture had LOTS of dings, and carpet is old (clean but tired looking). Bed is just average comfort... More

Was this review helpful? Yes 1
Buchanan, Michigan
Top Contributor
86 reviews 86 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 13, 2013

Wonderful staff person at the desk with a delightful Irish accent. He was there when we arrived at 10 PM and when we left at 4:30 AM. Usually at that hour the desk person is half asleep but not this gentleman. He helped us with finding our way to the airport and a few other questions. This is a very... More

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Lockport, IL
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 7, 2013

Hotel seemed decent for a one night stay on our drive up to the UP, but trying to actually sleep was an issue. The room above us had constant foot traffic with all sorts of slamming noises. Not sure if they had a suite, but don't see how there could be so much loud movement in one room. Had an... More

Was this review helpful? Yes 1
Howell, Michigan
Top Contributor
137 reviews 137 reviews
52 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed August 2, 2013

Clean property, pool and whirlpool great, nice computer area, Internet speed excellent. No bistro or restaurant in facility. Courtyard overlooks a stream and a natural area. Saturday night the room above me very noisy and finally had to call front desk.

Was this review helpful? Yes 1
Contributor
15 reviews 15 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed May 13, 2013

Wanted a night away from the usual stress and demands of the daily worklife. Unfortunately this is NOT the hotel to go to. While the staff was superb, the accommodations were sadly lacking in decor. Very dated ROOMS...old hotel, hard to get to due to construction out front and prices for amenities were exceptionally high. Would DEFINITELY not stay here... More

Was this review helpful? Yes 3
New Boston, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2013

We stayed for 2 nights and had a very pleasant experience. Kelly at the upfront desk was extremely polite and HELPFUL. She took her time to converse as well as help us establish some of our daily activities while in town ( Meijers Gardens as well as antique shopping). The room and lobby was neat and clean and offered us... More

Was this review helpful? Yes 1
Katrina P, General Manager at Courtyard by Marriott Grand Rapids Airport, responded to this review

Mark - thank you for taking the time to rate the Courtyard Marriott - Grand Rapids Airport. I appreciate your business and I'm glad you were able to enjoy your stay with us! We hope to see you again next time you are back in West Michigan. More

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Additional Information about Courtyard by Marriott Grand Rapids Airport

Also Known As:
Courtyard By Marriott Grand Rapids Airport Hotel Kentwood
Courtyard By Marriott Grand Rapids Airport Hotel
Kentwood Marriott
Kentwood Courtyard
Courtyard Hotel Kentwood
Courtyard Kentwood
Address: 4741 28th Street SE, Grand Rapids, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Grand Rapids Airport 3*
Official Description (provided by the hotel):
The Courtyard Grand Rapids Airport offers the ideal amenities and the perfect location to make this one of the top Grand Rapids Airport hotels. This GRR Airport hotel is ideally located along I-96, just two miles from Gerald R. Ford international Airport and seven miles east of Downtown Grand Rapids, and offers easy access to Grand Rapids’ top destinations including Frederick Meijer Gardens and Sculpture Park, Woodland Mall, and Van Andel Arena. Business travelers also appreciate the close proximity to the offices of Steelcase, Herman Miller, Haworth, Knoll, and American Seating. Guests love to start their day off right with breakfast at the Courtyard Café, and unwind after a long day on the road in the indoor pool. Guest rooms are highlighted by free WiFi and the Marriott luxury bedding that offers plush mattresses, fluffy pillows, and crisp linens. Discover truly relaxing travel at the Courtyard Grand Rapids Airport. ... more   less 
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