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All 52 Grand Rapids hotels

Courtyard Grand Rapids Airport

3.0 of 5 Hotel   |   4741 28th Street SE, Grand Rapids, MI 49512
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55%
Ranked #35 of 52 hotels in Grand Rapids
A recent review
3 of 5 stars reviewed 2 weeks ago
KY Resident Hebron, Kentucky
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  • Reviews (45)
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45 people have reviewed this hotel

Traveler rating
    9
    17
    10
    7
    2
See reviews for
13
7
3
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
Hebron, Kentucky
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Room was clean and comfortable. However, lobby area and elevators needs some refurbishing which I beleive is scheduled for later this year. The tub in the bathroom (Room 320) had mold/mildew along the tub/wall seam. Service was very good, especially in the restuarant for breakfast.

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Kyle H, Director of Sales at Courtyard Grand Rapids Airport, responded to this review

Hello KY Resident, Thank you for taking the time to leave a review for us. We really appreciate the feedback that we get and you are correct! We have just started our renovation, which will be a complete top to bottom renovation, and we are looking forward to being a brand new hotel. We hope to see you back in... More

Chicago, Illinois
Top Contributor
97 reviews 97 reviews
97 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for a week while on business in the GR area. This property is an need of a renovation and a sign did say there was one coming in 2014. The rooms were fairly clean but the beds were old and not very comfortable, the beds were very squeaky and had the valley in the middle... More

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I am a Marriott rewards member. I stay at different hotels all the time. This one really hurt my feelings. Like the staff was really nice but the rooms were soooo old. I just really felt some type of way regarding that.

Was this review helpful? Yes 1
Wichita, KS
Top Contributor
87 reviews 87 reviews
41 hotel reviews
145 helpful votes 145 helpful votes
2 of 5 stars Reviewed July 15, 2014

We stayed at this hotel last weekend while in town for a wedding. This property is past due for a makeover. The beds are pitiful. They make loud creaking sounds when you sit or lay on them. They are not comfortable. The shower tile grout had numerous mold and mildew stains. We were out of the room from 9 am... More

Was this review helpful? Yes 1
chicago
Contributor
16 reviews 16 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 21, 2014

Without going into all of the details, I was locked out of my room at this property. The standard re-entry with the manager's key would not work because the security bar was also in place. Thank you, thank you, thank you to Paige (assistant general manager), Kyle ( director of sales and marketing) and Dave (maintenance) for giving up your... More

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Livonia, Michigan
Top Contributor
63 reviews 63 reviews
24 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed June 14, 2014

I am very picky about the hotels I stay in, and #1 on my list is cleanliness. This was one of the cleanest hotel rooms that I've stayed in! What a pleasant surprise. Unfortunately, the beds were uncomfortable. My husband and I shared a bed, and all night long we would roll "downhill" to the center of the mattress. I... More

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Kyle H, Director of Sales at Courtyard Grand Rapids Airport, responded to this review

Dear Ciocia_Mom, I want to thank you for taking the time to leave a review of our hotel on TripAdvisor. We greatly appreciate and use the feedback to make each guest experience the best that we can. I look forward to sharing your kind words about the cleanliness of the rooms and the overall friendliness of the staff with the... More

Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 31, 2014

Stayed here my last night if s business trip. Great room, very clean, friendly staff, absolutely -0- complaints. Sidenote, not upgraded yet as most Courtyards are, will only make it better when completed.

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Nick G, Manager at Courtyard Grand Rapids Airport, responded to this review

Thank you so much for taking the time to send us feedback and let us know how we're doing. We truly appreciate the kind comments. We're glad your stay was enjoyable. This property is due for a complete renovation this fall which will include all new guest rooms, public areas, and the addition of The Bistro and Starbucks. We hope... More

Pittsburgh, Pennsylvania, United States
Senior Contributor
43 reviews 43 reviews
28 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 2, 2014

Booked a suite and I expected a suite. While checking, was told that since I was traveling alone and did not need the suite for a meeting I was being switched to a regular room. I explained that I booked a suite for a reason and wanted the suite. He apologized and said the suites were over booked and I... More

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Nick G, Manager at Courtyard Grand Rapids Airport, responded to this review

We sincerly apoligize you didn't get the room you requested. It is our goal to make sure our guests are fully satisfied and I'm sorry we didn't meet your expectations. Our property will be undergoing a complete renovation in the fall and we will have The Bistro and Starbucks. We are excited for this and we hope you will come... More

Des Moines, Iowa
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 8, 2014

Nice convenient location relative to the airport and very easy to spot from the main road. Could use a refresh, but the rooms were clean and the staff helpful and friendly. Will stay here again next time I'm in Grand Rapids.

Was this review helpful? Yes 1
Nick G, Manager at Courtyard Grand Rapids Airport, responded to this review

Thank you so much for the positive feedback. We're glad you enjoyed your stay. We are due for a complete renovation this fall which will include all new guest rooms, public areas, and the addition of a Bistro and Starbucks. We hope you will come see our improvements. Nick Gillman Operations Supervisor Phone: 616-954-0500 x. 604 nick.gillman@cymgrandrapids.com More

Somerville, Massachusetts
Top Contributor
76 reviews 76 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 17, 2013

Although this hotel could use some updating, it is clean, comfortable and has a nice lobby. It is not lux by any means but it is perfectly comfortable and does the job. I stayed in a king suite with a jacuzzi which was not much more than a regular room and it came with a large jetted jacuzzi tub right... More

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Additional Information about Courtyard Grand Rapids Airport

Address: 4741 28th Street SE, Grand Rapids, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Grand Rapids Airport 3*
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Also Known As:
Courtyard By Marriott Grand Rapids Airport Hotel Kentwood
Kentwood Marriott
Kentwood Courtyard
Courtyard Hotel Kentwood
Courtyard Kentwood

24 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
The Courtyard Grand Rapids Airport offers ideal amenities in the perfect location. Our Grand Rapids airport hotel is located along I-96, just two miles from Gerald R. Ford International Airport and seven miles east of Downtown Grand Rapids. ... more   less 
Number of rooms
84

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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