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Courtyard Grand Rapids Airport

3.0 of 5
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4741 28th Street SE, Grand Rapids, MI 49512
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1 room 1 adult
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Courtyard Grand Rapids Airport
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47 Reviews from our TripAdvisor Community

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North Miami, Florida
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed yesterday NEW

Every time I passed by the front desk, a staff member would greet me, which I thought was nice. Access to the hotel is not direct, as you need to turn in from the main road onto a kind of access road that passes in front of a Car Wash/Oil Change business. There is a heated pool; not very large,... More 

Helpful?
Thank AndrewJ5267
Jakarta, Indonesia
Level Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Check-in and check-out are a breeze. Room is clean. The bed and pillows are comfortable. Toiletries provided are not complete. But you can always ask the receptionist. I've got a ridiculously low rate for my stay. True, the hotel doesn't have room service. But it has a small cafe in the lobby which has a decent menu. It has an... More 

Helpful?
Thank minnboulder
Houston, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Attentive staff, courteous, willing to help. Always available for services requested. Excellent food, very clean rooms. Workout facility state of the art. Awesome gift shop for essential items, not overpriced.

Review collected in partnership with this hotel

Helpful?
Thank demialuqdah
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good afternoon demialuqdah, Thank you for taking the time to leave us a review here on Trip Advisor! We appreciate any and all feedback that we receive. I am glad to hear that you enjoyed your stay and that our staff service met your expectation! We hope to have you back again in the future! More 

Albion, Indiana
1 review
5 of 5 stars Reviewed 2 weeks ago

As frequent visitors to Grand Rapids we decided to change our hotel of choice and elected to stay at the Courtyard by Marriott Airport hotel and what a great stay it was. We reserved this room by phone just a couple of days prior to arrival and already at that time we knew we had made a good choice. First... More 

Helpful?
Thank Drew H
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good morning Drew and Kate, I wanted to say thank you for taking the time to leave us a review here on TripAdvisor. I'm glad to hear that you enjoyed your stay with us and that you will be back! Hailey is a great employee and we are lucky to have her! Thank you and have a great day! More 

Gurnee, Illinois
Level Contributor
68 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This hotel, like all Marriott's I have been to was fantastic. Always great service, clean rooms, and helpful staff. This one wasn't memorable, which means it was nothing spectacularly good or horrifically bad. It was a nice stay for an affordable price.

Helpful?
Thank Jasmine G
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good morning Jasmine G. Thank you for leaving us a review on TripAdvisor. We truly appreciate any feedback that we receive. We hope that you choose to stay with us again when you come back to Grand Rapids. Thank you and have a great day! More 

Cleveland, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 21, 2015

Hotel was very good. Staff is very good. Room was very big and clean, I liked to stay here. The beer they sold was good and very cold. I used the shuttle to get to airport and the driver was nice guy.

Review collected in partnership with this hotel

Helpful?
1 Thank pengsengpo
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Dear pengsengpo, I wanted to thank you for taking the time to leave us a review on Trip Advisor. I am glad to hear that the hotel was able to meet your expectations and it's great to hear that the beer was cold enough! We hope to see you again in the future! Kyle Holst Assistant General Manager More 

Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 20, 2015

This hotel was the perfect location for our trip. It is centrally located, near the airport, mall, and countless restaurants. The staff is incredible. I have never stayed where the staff is more attentive. They had a renovation last year but the hotel still looks brand new. Stylish decor and very clean.

Review collected in partnership with this hotel

Helpful?
2 Thank hollowaytravel1
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good afternoon hollowaytravel1! I want to thank you for taking the time to leave us a review here on TripAdvisor. We really appreciate any feedback that we get. I am going to share your kind words with our staff tomorrow at our staff meeting. Thank you again and have a great day! More 

Chelsea, Michigan
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 20, 2015

Looking for a great place to stay in the Grand Rapids area, well this is your best stop. Comfortable, Friendly and easy to get to. For the business traveler, this location is easy to access from the airport or I-96. The associates are always friendly and the rooms are very comfortable.

Review collected in partnership with this hotel

Helpful?
1 Thank Dan M
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good afternoon Dan M, Thank you for taking the time to fill out this review on Trip Advisor! We appreciate any and all feedback that we get. I am glad to hear that you enjoyed your stay and we look forward to having you back! Thank you and have a great day! More 

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 19, 2015

The service was accommodating, very friendly and professional. Loved the room. Spacious and clean. maintenance was also excellent. Great location for reaching office buildings and restaurants. Walking distance was farther than hotel staff described. Better to take the short drive to restaurants. Plenty of great restaurants within short driving distance. The least thing I liked was the missing restaurant within... More 

Review collected in partnership with this hotel

Helpful?
2 Thank rickc472
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good afternoon rickc472, Thank you for taking the time to leave us a review on Trip Advisor. I can't wait to share you words with our staff tomorrow. I am glad that we were able to meet and hopefully exceed your expectations and we hope to see you again in the future! Thank you and have a great day. More 

Bristol, Wisconsin
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed December 13, 2015 via mobile

Being a Marriott fan and have had good experiences with Courtyard previously, I found my self disappointed this time around. The decor and staff were great. The bed was fine and the rooms were well appointed. However, cleanliness was the issue. The light switches looked like they had never been cleaned. They were covered in a dark colored substance that... More 

Helpful?
Thank morse1me
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Good afternoon morse1me, I want to say thank you for taking the time to leave us a review here on TripAdvisor. I am glad that you enjoyed the decor and our staff but would like to apologize for the issues with the overall cleanliness of the hotel. We strive for greatness and have clearly fallen short. I have shared your... More 

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