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Courtyard Grand Rapids Airport

3.0 of 5 4741 28th Street SE, Grand Rapids, MI 49512
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Courtyard Grand Rapids Airport
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Courtyard Grand Rapids Airport
Courtyard Grand Rapids Airport
Courtyard Grand Rapids Airport
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49 reviews from our community

Traveler rating
    9
    18
    10
    8
    4
See reviews for
14
9
3
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 4, 2014

I stayed here night before last and I was very pleased. Yes I read the review and was a bit leary but I wanted my own experience. Gary was awesome at check in and check in was a breeze. I did see to my right an area draped off but the check in area to my left was beautiful also... More 

Was this review helpful? Yes
Elizabeth B, Front Desk Supervisor at Courtyard Grand Rapids Airport, responded to this review

Hello LocsofGold! I wanted to thank you for leaving a review. We appreciate all guest comments regarding guest experiences. I was happy to hear of your positive experience, and am happy to report that our Lobby is now open, as is the Bistro and Starbucks! We are excited to get the finishing touches of our renovation completed shortly. Thank you... More 

Kansas City, Missouri
Senior Contributor
46 reviews 46 reviews
46 hotel reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed October 22, 2014

This hotel is very much under construction at this point. There is no lobby. It is draped off. You check in at one of the guest rooms. They tell you on the Marriott website that the construction is minor, but it is not. The hotel gym is also in a guest room. How very odd. Upon check-in we were told... More 

Was this review helpful? Yes
Kyle H, Manager at Courtyard Grand Rapids Airport, responded to this review

Hello HI-Gold-Member, First off, I would like to thank you for leaving this review. We do read and appreciate any feedback that we get from our guests. As you mentioned, we are in the midst of our complete renovation. I'm sorry about the noise you ran into late at night and that I will look into it, as our renovation... More 

Vancouver, Canada
Top Contributor
378 reviews 378 reviews
104 hotel reviews
324 helpful votes 324 helpful votes
2 of 5 stars Reviewed August 31, 2014

Stayed here recently for one night while in town for business. Great location close to the airport ... but the hotel is going through a renovation and in need of repair. No lobby currently; you check-in at one of the rooms turned into an office. As for the room; quite basic .. I don't stay at alot of Marriot properties... More 

Was this review helpful? Yes
Elizabeth B, Front Desk Supervisor at Courtyard Grand Rapids Airport, responded to this review

Hello Darrennelson! Thank you for taking the time to leave a review for us. We really appreciate the feedback that we get and you are correct! We have just started our renovation, which will be a complete top to bottom renovation, and we are looking forward to being a brand new hotel. We are also adding a Starbucks as well... More 

fort myers , florida
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 30, 2014

The hotel is under construction. They tell you it is minor , but it is not . There is no lobby the front desk is in a hotel room. The hotel is not clean . We have stayed there many times and were very disapointed in the maid service ( bathtub not cleaned , trash not emtiied etc. The bed... More 

Was this review helpful? Yes
Elizabeth B, Front Desk Supervisor at Courtyard Grand Rapids Airport, responded to this review

Thank you for taking the time to leave a review for us. We really appreciate the feedback that we get and you are correct! We have just started our renovation, which will be a complete top to bottom renovation, and we are looking forward to being a brand new hotel. We hope to see you back in the future! More 

Hebron, Kentucky
Top Contributor
62 reviews 62 reviews
20 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed August 8, 2014

Room was clean and comfortable. However, lobby area and elevators needs some refurbishing which I beleive is scheduled for later this year. The tub in the bathroom (Room 320) had mold/mildew along the tub/wall seam. Service was very good, especially in the restuarant for breakfast.

Was this review helpful? Yes
Kyle H, Director of Sales at Courtyard Grand Rapids Airport, responded to this review

Hello KY Resident, Thank you for taking the time to leave a review for us. We really appreciate the feedback that we get and you are correct! We have just started our renovation, which will be a complete top to bottom renovation, and we are looking forward to being a brand new hotel. We hope to see you back in... More 

Chicago, Illinois
Top Contributor
108 reviews 108 reviews
107 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed August 4, 2014

I stayed at this hotel for a week while on business in the GR area. This property is an need of a renovation and a sign did say there was one coming in 2014. The rooms were fairly clean but the beds were old and not very comfortable, the beds were very squeaky and had the valley in the middle... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 24, 2014

I am a Marriott rewards member. I stay at different hotels all the time. This one really hurt my feelings. Like the staff was really nice but the rooms were soooo old. I just really felt some type of way regarding that.

Was this review helpful? Yes 1
Wichita, KS
Top Contributor
87 reviews 87 reviews
41 hotel reviews
146 helpful votes 146 helpful votes
2 of 5 stars Reviewed July 15, 2014

We stayed at this hotel last weekend while in town for a wedding. This property is past due for a makeover. The beds are pitiful. They make loud creaking sounds when you sit or lay on them. They are not comfortable. The shower tile grout had numerous mold and mildew stains. We were out of the room from 9 am... More 

Was this review helpful? Yes 1
chicago
Contributor
19 reviews 19 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 21, 2014

Without going into all of the details, I was locked out of my room at this property. The standard re-entry with the manager's key would not work because the security bar was also in place. Thank you, thank you, thank you to Paige (assistant general manager), Kyle ( director of sales and marketing) and Dave (maintenance) for giving up your... More 

Was this review helpful? Yes
Livonia, Michigan
Top Contributor
64 reviews 64 reviews
24 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed June 14, 2014

I am very picky about the hotels I stay in, and #1 on my list is cleanliness. This was one of the cleanest hotel rooms that I've stayed in! What a pleasant surprise. Unfortunately, the beds were uncomfortable. My husband and I shared a bed, and all night long we would roll "downhill" to the center of the mattress. I... More 

Was this review helpful? Yes
Kyle H, Director of Sales at Courtyard Grand Rapids Airport, responded to this review

Dear Ciocia_Mom, I want to thank you for taking the time to leave a review of our hotel on TripAdvisor. We greatly appreciate and use the feedback to make each guest experience the best that we can. I look forward to sharing your kind words about the cleanliness of the rooms and the overall friendliness of the staff with the... More 

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Additional Information about Courtyard Grand Rapids Airport

Address: 4741 28th Street SE, Grand Rapids, MI 49512
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Grand Rapids Airport 3*
Number of rooms: 84
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Also Known As:
Courtyard By Marriott Grand Rapids Airport Hotel Kentwood
Kentwood Marriott
Kentwood Courtyard
Courtyard Hotel Kentwood
Courtyard Kentwood

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