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Crowne Plaza Grand Rapids (Airport)

3.5 of 5 5700 28th Street SE, Grand Rapids, MI 49546
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Crowne Plaza Grand Rapids (Airport)
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Crowne Plaza Grand Rapids (Airport)
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176 reviews from our community

Traveler rating
    33
    54
    51
    22
    16
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46
24
8
68
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW via mobile

First, the positives, the restaurant, room service, and the accommodations were roomy and clean. The people in the restaurant were particularly kind and friendly. The gym was great, open and with ample space for multiple people to workout without stepping on each other's toes. And now the negatives. I am sure that during the week it is a great place... More 

Was this review helpful? Yes 1
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear DianaRuthMi, Thank you for taking the time to review your stay. We are happy to hear that you enjoyed our restaurant, staff, room service, and fitness center.That being said, we are very concerned to hear about your and your daughter's experience at our hotel and would like a chance to follow up with you. At your earliest convenience, please... More 

Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I stayed here on Wednesday night while on a trip for work. I'm not sure if they were just having a bad night or if it is just a poorly run hotel - I think it might be a little of both. When I arrived two out of the four entrance doors were out of order - a sign for... More 

Was this review helpful? Yes 1
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Kelly C., Thank you for taking the time to review your stay. We are very concerned to hear about your experience at our hotel and would like a chance to follow up with you. At your earliest convenience, please feel free to email us at stay[at]crowneplazagr.com. We apologize again for any inconveniences you may have experienced during your stay.... More 

Harrietta, Michigan
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

In general, this is a nice property -- close to the airport, good bar and restaurant, indoor/outdoor pool and fitness center -- but I will never stay here again. This weekend, the hotel was overrun with unsupervised teenage hockey players, who made it impossible to sleep or use any of the facilities (I personally saw the boys grope and harass... More 

Was this review helpful? Yes 1
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Tammy H., Thank you for taking the time to leave us your honest review. We are concerned about the service you encountered during your stay and would like to hear more. Please feel free to email us at stay[at]crowneplazagr.com at your earliest time. We apologize for any inconveniences you may have experienced during your time with us and hope... More 

Lafayette, Indiana
Senior Contributor
37 reviews 37 reviews
26 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Awesome, outgoing staff. Very clean, good bar & restaurant. Indoor pool & hot tub looked inviting (but because of limited time I did not indulge in a swim). Downside older property, that needs a mattress update (in the room I was in). It's a good property. I'd stay here again.

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear TravelinTodd, Thank you for taking the time to review your stay. We are happy to hear that you enjoyed our staff and Aryana Restaurant and Bar. That being said, we will take your suggestions into consideration and pass on your comments to the proper manager. Thank you again for your honest review. We hope to have the opportunity to... More 

Chicago, Illinois
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Was hesitant at first about the location of the hotel to the rink (about 1/2 hour drive) but it was great. The staff were savvy enough to put almost our entire team in it's own wing of the hotel so that we were contained. They were courteous and the rooms were perfect. It's and older hotel but is clean and... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear PMcD68, Thank you for taking the time to leave us your feedback. We are happy to hear that our staff and facilities provided your teams with a great stay. On behalf of the Crowne Plaza Grand Rapids staff, we appreciate your business and hope to welcome you back again soon. Thank you again for your generous review. Best, Christine... More 

Hart, Michigan
Contributor
17 reviews 17 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This motel is so easy and close to the airport, and they offer shuttle to and from airport. It is very clean. All staff were very friendly and helpful. We stayed the night before we left out on our vacation, left our car there and stayed the night we returned. They have a wonderful restaurant on site that has excellent... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear LoriB2006, Thank you for taking the time to review your stay. We are happy that you enjoyed our staff, "Park Stay and Go" rooming option, complimentary airport shuttle, and on-site Aryana Restaurant and Bar. We hope to have the pleasure of welcoming you back again. Thank you again for your generous review. Best, Christine Vo Sales/Catering Assistant & Social... More 

Rochester, Michigan, United States
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 8, 2014

The hotel is a little hard to get to...I had to drive through a business to find the entrance to the hotel. Check in was quick and the front desk personnel were friendly. The hotel is a little outdated but clean. The club room was a nice perk but I don't like that you have to eat in the club... More 

Was this review helpful? Yes 1
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Heather B, Thank you for your feedback. We are pleased to hear that you experienced fast check-in upon arrival. That being said, we apologize for any inconveniences you had experienced during your stay. If you had any other suggestions as to how we could earn an extra two stars from you, please feel free to email us at stay[at]crowneplazagr[dot]com.... More 

Chicago, Illinois
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed December 5, 2014

Housekeeping -on our last day, the housekeeping staff woke us up at 9:30am when check-out is supposed to be 12pm -When I asked her to come back, she said I needed to check-out soon -She came back at 11am and asked me to check-out or pay another night I brought it to management but my issue was never even acknowledged.... More 

Was this review helpful? Yes 1
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear WaikikiTdot, Thank you for your honest feedback. On behalf of the Crowne Plaza Grand Rapids staff, we apologize for any inconveniences you encountered during your stay. Our management has reached out to you concerning the incident and would like to look further into it. As always, we appreciate your business and hope to have the opportunity to show you... More 

Saugatuck, Michigan
Top Contributor
68 reviews 68 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 4, 2014

The staff would be the greatest I could say about this hotel. Because I couldn't find another hotel close to the airport with vacancies, I stayed here. Check in was easy, the staff was great, the room was, well, something you would expect from a Holiday Inn. It was okay, but not memorable. The bed was comfortable, but there was... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear eakfs, Thank you for taking the time to review your stay. We are happy to hear that our staff was able to provide you with exceptional customer service. That being said, we apologize for any inconveniences you had experienced at our hotel and that we did not meet your stay expectations. I have forwarded your concerns to the proper... More 

Brighton, Michigan
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 29, 2014

I stayed her on business during a very off season snow storm. Check in was a breeze. The man who checked me in was excellent, welcoming, and friendly. We were starving and after changing, a group of us met at the hotel restaurant as it was too nasty outside to travel. We sat in the bar area, all seven of... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Mmostek, Thank you for being an IHG Rewards Club member and for leaving us a feedback. It is nice to know that you have regarded our staff who assisted you upon your check in to be excellent . Providing excellent customer service is one of the things we pride ourselves in. However, we are sorry to read that some... More 

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Additional Information about Crowne Plaza Grand Rapids (Airport)

Address: 5700 28th Street SE, Grand Rapids, MI 49546
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Grand Rapids (Airport) 3.5*
Number of rooms: 320
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Also Known As:
Crowne Plaza Grand Rapids (Airport) Hotel Grand Rapids
Grand Rapids Crowne Plaza

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