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All 52 Grand Rapids hotels

Crowne Plaza Grand Rapids (Airport)

3.5 of 5 Hotel   |   5700 28th Street SE, Grand Rapids, MI 49546
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52%
Ranked #35 of 52 hotels in Grand Rapids
A recent review
3 of 5 stars reviewed 3 days ago
bhoke Detroit, Michigan
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  • Reviews (139)
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139 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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English first
Detroit, Michigan
Senior Contributor
30 reviews 30 reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The Crown Plaza was the selected hotel for our baseball team over the weekend. The hotel looks like a Cold War relic. However, the rooms were nice, beds were comfortable and the kids enjoyed the pool. It has both an indoor pool (very hot inside) and an outdoor pool with a Tiki Bar. The manager and bartender were very nice... More

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear bhoke, Thank you for your candid review. Yes, we are an older hotel, but we are happy to hear that you enjoyed our rooms, beds, pool area, tiki hut, staff, and room rate. We apologize that our breakfast did not meet your standards. We have forwarded your comments to our Food and Beverage Director Jayson Dilts so we can... More

Westland, Michigan
Top Contributor
92 reviews 92 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The Crown Plaza was an excellent choice for our weekend in the Grand Rapids. Located very close to I-96 and most major shopping locations it was perfect to access anything. The hotel was clean and very sharp looking. The front desk staff were pleasant and friendly when checking in. The layout of the hotel was very cool with an indoor... More

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Photofox88, Thank you so much for your generous review. We are thrilled to hear that you enjoyed our convenient location, staff, pool area, tiki hut, and rooms. We will certainly forward your compliments to the proper management so we can give praise where needed. Thank you again for your candid review. We hope to welcome you back soon! Best,... More

Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My room at the Crowne Plaza was booked for me by someone else and I didn't see the numerous negative reviews until after it was too late. As a result, I was pleasantly surprised. Yes, it's a long walk from the lobby to the elevators. It's inconvenient if you're tired or have chosen your shoes poorly, but it's not the... More

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Zedcon1, Thank you very much for your detailed review. Our guests' feedback allow us to give praise where needed and for us to consider future improvement. That being said, we are happy to hear that you enjoyed our rooms, complementary wi-fi, room amenities, and staff. On behalf of the Crowne Plaza Grand Rapids, I apologize that our restaurant did... More

Detroit, Michigan
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My daughters and I spent a lovely night here. All the staff was very friendly and helpful. The room was clean and faced the patio, which we enjoyed. The pool was a hit with my kids, we loved that you could swim from the inside section to the outside. It was a great stay at a reasonable price.

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear JennN884, Thank you for taking the time to review your stay. We are happy to hear that our staff, rooms, pool area, and price made your stay enjoyable. We will be sure to pass on your compliments to the proper management. Thank you again for taking the time to review your stay. We hope to welcome you back soon!... More

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Lobby is 50 yards from elevators. Nice design. Breakfast buffet $11 okay. Burned my hand on metal cover over eggs. Breakfast buffet Presentation is awful. Bar is old. Air is very loud. Bathroom is Small with sink outside of shower. Good price but I won't stay here again.

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Ravensfan113, Thank you for taking the time to review your stay. On behalf of the Crowne Plaza Grand Rapids, I apologize for the inconveniences you faced during your stay. We have forwarded your concerns to the proper management and will use it to consider future improvements. Thank you again for your candid feedback. We appreciate your business and hope... More

Grand Rapids, Minnesota
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I am an airline pilot and stay here everytime I am in Grand Rapids. Recently the airline has been moved into the 2nd floor. I have to say that when I stay in the 250 or 230 hall they have been the cleanest rooms I have stayed in yet. There always two girls that are doing housekeeping there and no... More

Was this review helpful? Yes 1
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear J_Pilot585, Thank you for taking the time to review your recent stay. We would like to thank you for your generous review of our hotel. We value our airline groups and constantly look for ways to make their stay more pleasant. We have forwarded your review to our Director of Housekeeping, Elsa, so she can give her staff praise... More

Eatonton, Georgia
Top Contributor
95 reviews 95 reviews
70 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed June 10, 2014

The hotel is older, but has been updated (probably several years ago). None of the staff makes eye contact or acknowledges your presence when you approach. The concierge clerk and the shuttle driver don't seem too happy to be there either. Upon check-in, I requested a microwave and mini frig. I had to ask 3 times and it took 2... More

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear DeeDee134, Thank you for your candid feedback. We are happy that you enjoyed our convenient location, parking, fitness center, and concierge lounge. On behalf of the staff, I apologize for the issues you experienced with our guest services and housekeeping. I have forwarded your concerns to our Guest Services Managers, Nicki Kindt, and Director of Housekeeping, Elsa Colby. Your... More

Naples, Florida
Top Contributor
99 reviews 99 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 6, 2014

This has been the second time I've stayed at this hotel during visits to family who live in the area. This is a very large hotel, obviously used for seminars and business meetings. There is a nice pool area, exercise/fitness center, lobby bar/restaurant and I understand another restaurant, although I did not see it. My only negative comment is the... More

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Harrisgumby, Thank you for taking the time to review your recent stay. We are glad to hear that you enjoyed our many amenities. On behalf of the staff, I apologize for any inconvenience you may have experienced with our elevator during your time with us. Rest assured, we have now fixed the issue. Thank you again for your candid... More

Oxford, MI
Top Contributor
59 reviews 59 reviews
9 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed June 2, 2014

Arrived late (Midnight) 5/30. Desk staff plesant & helpful. Room 308 - needs some updates: cracked bathrom sink, jet engine for a blower motor in the heating/cooling unit. Hotel needs better signage inside to direct you through the maze of hallways to find things like the pool and lobby. Pool was nice (indoor & outdoor) but a little too cold.... More

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear JBRZEZ, Thank you for taking the time to review your stay. We are happy to hear that you had a pleasant experience with our front desk staff. We will certainly forward your compliments on to them. On behalf of the hotel staff, I apologize for any inconvenience you have experienced with your room, courtyard, tiki hut, and pool area.... More

White Lake, Michigan
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 31, 2014

Nice place. Friendly employees. The pool area crowded and lots of people running in the halls, banging on doors and visiting around. There just didn't seem to be anyone in charge with so many rude people loudly ruling the lobby. Sadly won't try to stay here again.

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Becky1963K, Thank you for taking the time to review your recent stay. We apologize for any inconvenience you have experienced with our pool and lobby area. Your comments have been forwarded to the proper management. Your review will be used to help us consider what improvements we need to make. We hope to welcome you back in the near... More

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Additional Information about Crowne Plaza Grand Rapids (Airport)

Address: 5700 28th Street SE, Grand Rapids, MI 49546
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Grand Rapids (Airport) 3.5*
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Also Known As:
Crowne Plaza Grand Rapids (Airport) Hotel Grand Rapids
Grand Rapids Crowne Plaza

64 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Located in Cascade Township, our property features 320 newly renovated guest rooms, 21,000 sq. feet of meeting facilities, indoor/outdoor swimming pool, gym, sauna, restaurant and lounge, and free WI-FI. Conveniently close to the the Gerald R. Ford airport with access to a free airport shuttle. ... more   less 
Number of rooms
320

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