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Crowne Plaza Grand Rapids (Airport)

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5700 28th Street SE, Grand Rapids, MI 49546
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Crowne Plaza Grand Rapids (Airport)
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226 Reviews from our TripAdvisor Community

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Eugene, Oregon
Level Contributor
159 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My flight was canceled and this is where the airline sent me for overnight. The hotel's van comes by every 20 minutes. Checkin was easy with the voucher. Room was clean and decent size. They have a restaurant and bar and a snack pantry near checkin. Shuttle was on time in the morning. I have stayed 3 other airport hotels... More 

Helpful?
Thank bbqmaster69
CrownePlazaGR, Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

bbqmaster69, I understand how frustrating traveling issues can be, I'm so glad we were able to take care of your accommodations while you were here is Grand Rapids. We hope to see you again soon, under more planned circumstances! Thank you for taking the time to leave a review for us! Sincerely, Kelly Social Media Coordinator More 

Ashbourne, United Kingdom
Level Contributor
214 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed with a work colleague on route from the airport late one night. We arrived after 1am and we were greeted courteously despite the hour. This hotel is quite tired, yet my room was spacious, clean and the bed comfortable. I slept well. Breakfast was in a small room opposite my room accessible by key. We were looked after... More 

Helpful?
Thank DerbyshireJames
CrownePlazaGR, Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely, Kelly Social Media Coordinator More 

Jacksonville Beach, Florida
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nothing to write home about here. Just a lumpy bed in a cold room that was relatively clean. The staff at the restaurant was particularly un remarkable. I was not approached and had to summon service. Typical hotel food. Not impressed.

Helpful?
Thank 455michaelvictor
CrownePlazaGR, Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disappointment you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Kelly Social Media Coordinator More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 7, 2015

Very friendly staff, especially the van driver from the airport. Wheelchair accessible room was one of the nicest I've been in for quite some time with only one small deficiency - no soap holder in the shower. I liked the abundance of charging outlets for my phones and computer. Breakfast was good, and all of the staff very friendly and... More 

Helpful?
1 Thank Jinglebellz61
CrownePlazaGR, Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Jinglebellz61, I am pleased to hear you enjoyed your stay with us. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do look forward to welcoming you back in the future, so that we can provide a better experience. We hope you will visit us again. Sincerely, Kelly... More 

texas
Level Contributor
364 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
4 of 5 stars Reviewed December 5, 2015

We stayed at the Crowne Plaza one night before a 6:00 am flight out of Grand Rapids. If you only stay in spanking new properties you might not think this hotel is up to snuff but you would be wrong. The staff was great, very friendly and accommodating. Our room was quite large and the bathroom was more than adequate.... More 

Helpful?
1 Thank wwjd1947
CrownePlazaGR, Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

wwjd1947, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kelly Social Media Coordinator More 

High Point, North Carolina
1 review
2 of 5 stars Reviewed November 11, 2015

I stay at Crowne Plazas for business because they are nice hotels for business trips. Not this time. Internet doesnt work. Call the front desk they say call the 800 help line. Great just what I want to do . Call a IT help line. So I do. Gues what, recoridng days we are busy right now please hold until... More 

Helpful?
Thank c s
CrownePlazaGR, Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

c s, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of... More 

Woodbury, ct
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed November 8, 2015

First let me say I have stayed here on continued business for easily 60 day's total. I really like the Staff.There are none better anywhere. Under most times it's a very nice place to stay if you have to be away. I would tell you if you to ask about hockey tournaments when you book or when you arrive. If... More 

Helpful?
1 Thank hameld
CrownePlazaGR, Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

hameld, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Kelly... More 

Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed November 4, 2015 via mobile

Unknown to after a visit and doing a seminar in one of their meeting rooms the hotel staff alleged I stole a power strip. They reported to the company I contracted with who forwarded their email allegations to me. The email could not be opened on my iPhone. Since I was very busy dealing with mothers estate as she passed... More 

Helpful?
1 Thank Steve S
CrownePlazaGR, Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Steve S, I am so sorry for the frustration you had while at our hotel. Please know that this has been looked into and taken care of. You should have received your credit from the company you sub-contracted through. If you need any further assistance please feel free to contact me at social@crowneplazagr.com. Thank you, Kelly Social Media Coordinator More 

St. Louis, MO
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed November 2, 2015

The hotel itself, might appear to be dated. However, the service provided by the staff makes up for it ten-fold! The front desk staff is friendly, cheerful and very helpful. I highly recommend staying on the 'Executive' or concierge level and taking advantage of the lounge, in the morning and evenings. You'll be especially lucky if you are there while... More 

Helpful?
2 Thank Mike B
CrownePlazaGR, Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Mike B, We're glad you enjoyed your stay with us on the Executive Level. Thank you for taking the time to review us! We hope to see you again soon! Kelly Social Media Coordinator More 

Indianapolis, Indiana
Level Contributor
149 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed October 24, 2015

I stayed here for three nights in a king executive room. I really liked the items they left on the bed for your first night there. The spa brand is really nice. I also thought the continental breakfast was affordable and good each day. It was a quiet and nice place to stay. I felt the water in my sink... More 

Helpful?
Thank tcasey12
CrownePlazaGR, Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Thank you for taking the time to review our hotel! We're glad you enjoyed your stay and look forward to seeing you again soon! Kelly Social Media Coordinator More 

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