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Crowne Plaza Grand Rapids (Airport)

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5700 28th Street SE, Grand Rapids, MI 49546
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Crowne Plaza Grand Rapids (Airport)
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Crowne Plaza Grand Rapids (Airport)
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207 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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Dallas, Texas, United States
Level Contributor
296 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Spent a couple nights here and it was OK. Picked it because it was close to the Airport and that is true. It is very convenient to get to the airport for an early morning flight. The shower was little small. There was gym with a couple treadmills which were good. This is a big hotel with several poorly labeled... More 

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Woodbury, ct
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I just finished a stay of 3 day's. The place was beautiful! I was on the third floor and you could hear a pin drop. Much appreciated! They have an area they call the quiet zone. Don't know if I was in it or not but it was great. Room was very nice. Will have to be back in area... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear hameld, Thank you for reviewing your stay at the Crowne Plaza Grand Rapids. We are so happy you had a pleasant, quite stay. We hope to see you back soon!! Sincerely, Hannah Social Media Coordinator More 

Portage, Michigan
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I attended a day long seminar here with catered breakfast and lunch. The hotel appears decent in appearance but i wasn't very impressed with the service of the sullen angry staff or quality of the catered food. The food was unappetizing both in taste and appearance

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear MHIMA Conference Attendee, Thank you for your feedback on your recent stay. We are sorry to hear you did not enjoy the meals provided during the conference. We have plans to make changes to the property and hope you will come back sometime to see what we have done. Sincerely, Hannah Social Media Coordinator More 

San Francisco, California
Level Contributor
4 reviews
1 of 5 stars Reviewed 1 week ago

I have unfortunately stayed here about seven times for work. Every time, I try to take a pill, because I know it will be the loudest night ever. Nothing can help me sleep though the night. The walls and ceilings are paper thin. I always have to call the reception to make complaints, yet you can still hear all the... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Travelgirl, Thank you for your feedback on your stay, it is greatly appreciated. We are sorry to hear about the troubles you experienced during your time with us. We do have plans to make improvements to our property in the near future. We are grateful for your loyalty to the Crowne Plaza Chain and hope that you will give... More 

2 reviews
3 of 5 stars Reviewed 1 week ago

My family of four stated July 22-25. Check in was very easy, the staff very friendly and helpful. The room seemed to be clean but the glass balcony door was filthy and there was a piles of dead leaves in the corners of the balcony. The bed was sunken in the middle and therefore uncomfortable. The beding was ok. Some... More 

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CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear vNuTch L, Thank you for taking the time to review your stay. We are sorry to hear you experienced some troubles with your outdoor patio. Unfortunately, we had no control over the power outage and it effect much of the surrounding area. We are sorry this happened during your stay and we hope you enjoyed some of your time... More 

2 of 5 stars Reviewed 2 weeks ago

For the money I paid for my stay it certainly isn't worth it. Our room had a horrible musty smell that we couldn't get rid of. The bed was shaped like a hammock causing you to roll into the middle when you laid on it. I stood in 2 inches of water during my shower as the drain was completely... More 

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CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Brett, Thank you for taking the time to review your recent stay. Please accept our apologies for the troubles you experienced with your room. We greatly appreciate your feedback and will use it to help us make changes to our property. Sincerely, Hannah Social Media Coordinator More 

Novi, Michigan
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

In town for a baseball tournament, and had a 2 queen room. Bathroom was nice and the beds were comfortable. The pool area with the bar area was really cool as well. The two downfalls that come to mind is that finding your way to your room and coming back down to the lobby can be very confusing, and if... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Matt, Thank you for taking the time to review your recent stay. We are happy to hear you enjoyed your room and the amenities in it, as well as our lounge area. We have plans in place to update our property and hope that you will come back soon to check them out! Sincerely, Hannah Social Media Coordinator More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Nice hotel. Pleasantly surprised. Not sure what's up with all the bad reviews. Price is decent for amenities offered. Hotel staff was professional, accommodating, and courteous. Rooms were clean and updated(no fridge or micro would be only complaint but we survived). Bathrooms were updated/nice. Maid service so-so. Indoor/Outdoor courtyard pool was clean, and was a great place to hang out... More 

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CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Meebri, Thank you for taking the time to review your recent stay at the Crowne Plaza Grand Rapids Airport. Your feedback is greatly appreciated and we are happy to hear you enjoyed your stay. We are also glad to hear you were able to take advantage of our pool and Tiki Hut. We hope to see you back soon!... More 

Wexford, Pennsylvania
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Our experience started off on the wrong foot. We retrieved our bags after 10 pm, then had to wait 45 minutes to finally leave in the airport shuttle. First we spent a half-hour with no shuttle in sight, (after being assured by the front desk that it would be there "in minutes"), then four of us had to wait in... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear annekk, Thank you for taking the time to review your recent stay, your feed back is greatly appreciated. Please accept our apologies for the long wait you experienced for our shuttle and checking in. I would like to ensure you that you and all of our guest are very important to us. We hope that sometime in the future... More 

Michigan
2 reviews
1 of 5 stars Reviewed 4 weeks ago

Used to stay here regularly when traveling for work - after this trip I'll find someplace else. When making the reservation I confirmed 3 times the rooms were connected - when I arrived they were not. When we got to our rooms one room had dried urine on the floor in the bathroom and in the closet was a bra... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Amy, Thank you for taking the time to review your stay. We are very sorry that you have experienced such troubles during your stay. We are consistently trying to improve and have plans in place to move forward with some changes. I highly encourage you to email me at hannahmccarthy@crowneplazagr.com so we can further discuss your stay. Sincerely, Hannah... More 

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