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All 52 Grand Rapids hotels

Crowne Plaza Grand Rapids (Airport)

3.5 of 5 Hotel   |   5700 28th Street SE, Grand Rapids, MI 49546
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Crowne Plaza Grand Rapids (Airport)
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Ranked #34 of 52 Hotels in Grand Rapids
A recent review
5 of 5 stars reviewed 5 days ago
Travel2Much_2008 Midwest
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156 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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English first
Midwest
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stay in hotels 100+ nights a year and this crowne was great. Conference room set up perfect as requested in contract. 2 pm late checkout so 4 up could br her nap. Ordered dinner from restaurant. Great free nacho bar by the way. They forgot the soup but discovered the error and delivered it before I could call. Excellent customer... More

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Contributor
12 reviews 12 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Our retiree group of 82 people recently stayed at the hotel, and had a great experience. The rooms were spacious, clean and well maintained, and the food was excellent. In additional, the staff was responsive and friendly, and everything went off as scheduled. The Crowne Plaza has a number of different size meeting rooms which met out needs perfectly. Other... More

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Au Train, MI
Senior Contributor
39 reviews 39 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first stay at a Crowne Plaza Hotel. We had an excellent two night stay this week. The hotel is very clean. The rooms are large and well appointed. The linens were crisp and the pillows were soft. The staff was extremely friendly...every staff person we encountered spoke to us and was very polite. All in all, we... More

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CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear jim5176, Thank you for taking the time to review your stay. We are very happy to hear that you enjoyed our rooms, linens, and staff. We will be sure to forward your compliments to the proper departments. Thank you again for your generous feedback. On behalf of the Crowne Plaza Grand Rapids, we appreciate your business and hope to... More

Harrison Township
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for a weekend while attending a soccer tournament. The hotel was clean, comfy beds and had a great free hot breakfast buffet. The outdoor pool area was nice with an outdoor tiki bar. What more could ask you? I would definitely return. Also located very close to restaurants and shopping.

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CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear scraphappy28, Thank you for taking the time to review your stay. We are happy to hear that you had a pleasant experience at our hotel and enjoyed our rooms, pool area, and convenient location. We will be sure to forward your compliments about our breakfast and outdoor tiki bar to our Food and Beverage department so we can give... More

Sedro Woolley, Washington
Top Contributor
52 reviews 52 reviews
20 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel has the ability to be a very nice hotel but it will take some work. The layout of the hotel is very poor because the rooms are hard to get to, expect to walk to and from your room. If you need to charge devices, good luck because there are only a couple of outlets. Like most older... More

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CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Nate R., Thank you for your candid review. We are indeed an older and larger hotel looking for ways to continually update. If you had any further suggestions, please feel free to contact us at cvo@crowneplazagr.com. Our guest feedback allows us to identify future room for improvement. Thank you again for taking the time to review your stay. Best,... More

Southeast Michigan
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for a weekend with my 2 minions as an economical alternative to staying in Holland or Grand Haven. I was a skeptic because of the reviews, but slowly learning that people on TripAdvisor can be anal and like to complain about EVERYTHING. I was expecting to be in some outdated run-down shack and that couldn't be further from... More

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CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear FancyFree4u, Thank you for your candid feedback. We are pleased to hear that you enjoyed our convenient location, quiet rooms, and friendly staff. We appreciate that you looked past our mixed reviews and found your stay to be pleasant. That being said, we apologize for any inconvenience you experienced with our pool area and breakfast. We have forwarded your... More

Idaho
Senior Contributor
23 reviews 23 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

What a filthy disappointment. We recently stayed in the Crown on 28th closest to the airport, had 3 rooms (5 guests) and each room was disgusting! To start our sheets were damp and looked and smelled like they sat in a washing machine for a week and soured. There were spider webs all the way around the room, black mold... More

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CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Home_Sweet_Home2014, Thank you for taking the time to review your stay. On behalf of the staff, we deeply apologize for your experience at our hotel. We have forwarded your comments to our Director of Housekeeping, Elsa Colby, and will look into the matter. Your review will be used to consider improvements to our establishment. I hope you can give... More

Senior Contributor
22 reviews 22 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were traveling through Michigan and were looking for a hotel that would accommodate our dog. Most of the other options were not as nice. We feared it would be run down or dirty but it was actually nicely appointed and clean. It is located near many restaurants and shopping.

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CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear maliz7417, Thank you for taking the time to review your stay. We are pleased to hear that you enjoyed that our hotel is pet-friendly, clean, and conveniently located near area businesses. Thank you for allowing us the pleasure to serve you and for your candid feedback. We hope to welcome you back again soon! Best, Christine Vo Sales/Catering Assistant... More

San Francisco, California
1 review
5 of 5 stars Reviewed 3 weeks ago

I checked in a little late -- after 11pm. I was impressed as soon as I walked in the door. The lobby is large and spacious and the reception area was modern and open. The front desk agent at the time was a man-- can't remember his name but he was very welcoming. The hallways looked a little worn but... More

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CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear GibbyA31, Thank you for your candid feedback. We are pleased that you enjoyed our staff, rooms, and Aryana Restaurant and Bar. We will certainly forward your comments the the proper management so we can give praise where needed. Thank you again for your review. It is our pleasure to serve you and we hope to welcome you back again... More

Boston, MA
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Rooms are clean although smell of aging. Beds are comfortable. Flat screen televisions with plenty of channels. Only one electrical outlet was available on the writing desk to plug in laptops, etc. so if you have a lot of items to charge you'll be swapping and sharing devices from just that one plug. Window based air conditioner is a little... More

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear edsh, Thank you for taking the time to review your stay. We are happy that you enjoyed our rooms, beds, TVs, and pool area. That being said, we apologize for any inconvenience you experienced regarding our outlets, air conditioner, and fitness center. We will certainly forward your suggestions to the proper management so it could be used to consider... More

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Additional Information about Crowne Plaza Grand Rapids (Airport)

Address: 5700 28th Street SE, Grand Rapids, MI 49546
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Grand Rapids (Airport) 3.5*
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Also Known As:
Crowne Plaza Grand Rapids (Airport) Hotel Grand Rapids
Grand Rapids Crowne Plaza

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