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Crowne Plaza Grand Rapids (Airport)

3.5 of 5 5700 28th Street SE, Grand Rapids, MI 49546
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Crowne Plaza Grand Rapids (Airport)
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Crowne Plaza Grand Rapids (Airport)
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170 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Rochester, Michigan, United States
Contributor
11 reviews 11 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel is a little hard to get to...I had to drive through a business to find the entrance to the hotel. Check in was quick and the front desk personnel were friendly. The hotel is a little outdated but clean. The club room was a nice perk but I don't like that you have to eat in the club... More 

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Chicago, Illinois
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed 1 week ago

Housekeeping -on our last day, the housekeeping staff woke us up at 9:30am when check-out is supposed to be 12pm -When I asked her to come back, she said I needed to check-out soon -She came back at 11am and asked me to check-out or pay another night I brought it to management but my issue was never even acknowledged.... More 

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Saugatuck, Michigan
Top Contributor
68 reviews 68 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The staff would be the greatest I could say about this hotel. Because I couldn't find another hotel close to the airport with vacancies, I stayed here. Check in was easy, the staff was great, the room was, well, something you would expect from a Holiday Inn. It was okay, but not memorable. The bed was comfortable, but there was... More 

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Brighton, Michigan
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed her on business during a very off season snow storm. Check in was a breeze. The man who checked me in was excellent, welcoming, and friendly. We were starving and after changing, a group of us met at the hotel restaurant as it was too nasty outside to travel. We sat in the bar area, all seven of... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Mmostek, Thank you for being an IHG Rewards Club member and for leaving us a feedback. It is nice to know that you have regarded our staff who assisted you upon your check in to be excellent . Providing excellent customer service is one of the things we pride ourselves in. However, we are sorry to read that some... More 

Dorr, Michigan
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 2, 2014

The hotel is much larger than Im use to, as I work for a much smaller one with just 78 rooms. We checked in late halloween night, the desk gal was new but very curtious and nice. We recieved two free drinks at the Hotel bar, but unfortunatly it closed just 20 minutes after we arrived, so werent able to... More 

Was this review helpful? Yes 1
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Sara S, Thank you for your candid feedback. We are happy to have had the opportunity to welcome you for the first time, our front desk agent was able to provide you with great customer service, and that you enjoyed our room amenities. That being said, we apologize that our housekeeping fell short of your expectations during your stay... More 

Lowell, Michigan
Contributor
11 reviews 11 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 2, 2014

Chad at the front desk was excellent and very accommodating! Although he informed me he was new, he did an excellent job trying the best he could to answer any questions I had. My room was clean and nice for a standard room and the bed was very comfortable! This hotel is located near the airport but didn't hear any... More 

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CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear roomraider28, Thank you for your honest review. We are very pleased to hear that Chad was able to provide you with exemplary customer service despite being new to our team. We will certainly forward your kind words on to him. We are also happy to hear that you enjoyed your overall stay and room value. That being said, we... More 

Orlando, Florida
Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 25, 2014

I needed a hotel near the airport and decided on the Crowne Plaza. Seemed nice enough, the room was a little worn and "tired" but comfortable....but do not expect to get much sleep. If you have anyone in the room on either side of you, I hope you like what they watch on TV, I also hope you go to... More 

Was this review helpful? Yes 1
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear bdelio, Thank you for your candid review. On behalf of the staff, we apologize for the experience you had at our hotel. It is our goal that our guests feel that the Crowne Plaza Grand Rapids is the place to stay. We have forwarded your comments to the proper managers, but if you had any further comments/suggestions regarding your... More 

Columbus, Ohio
1 review
3 of 5 stars Reviewed October 21, 2014

Overall this hotel was okay in particular the room was fine. Much of the hotel is in need of repair. For example, the elevator railing broke off when my child leaned against it, there were buckets in the fourth floor hallway to catch water leaking, and we could not find a working ice machine. What I was most disappointed about... More 

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CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Christie H, Thank you for taking the time to provide us with your feedback. We apologize for any inconvenience you experienced during your stay. Your comments have been forwarded to our engineering and guest relations manager for review.If you had any further suggestions as to how we could have improved your time with us, please feel free to email... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 19, 2014

There are a lot of hotels around this area. The Crowne really doesn't stand out to me, however, it was the only place we could get a room over the weekend. I'm sure it had something to do with the price.... The room was nice, clean, and quite. The price for the room was a bit much for, well, nothing... More 

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CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear MItravelopinion, Thank you for taking the time to review your stay. On behalf of the Crowne Plaza Grand Rapids, we apologize that our hotel did not meet your expectations. If you had suggestions as to how we could have improved your stay, please feel free to email cvo@crowneplazagr.com. We appreciate your business and hope you will give us another... More 

Clarkston, MI
Top Contributor
53 reviews 53 reviews
43 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed October 11, 2014

Stayed here for a business function. The hotel is large (300 rooms) with a labyrinth of very long hallways. The room was spacious, clean but in need of an update. The carpet and upholstered chair were very worn. My room faced the highway which was very loud. The pool area looked nice. The bar/restaurant were over lit and lacked any... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear klenc, Thank you for taking the time to review your stay. We are happy to hear that you found our hotel spacious and clean. That being said, we will be sure to take your suggestions into consideration when considering areas of improvment. Thank you again for your candid review. We appreciate your business and hope to have the opportunity... More 

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Additional Information about Crowne Plaza Grand Rapids (Airport)

Address: 5700 28th Street SE, Grand Rapids, MI 49546
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Grand Rapids (Airport) 3.5*
Number of rooms: 320
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Also Known As:
Crowne Plaza Grand Rapids (Airport) Hotel Grand Rapids
Grand Rapids Crowne Plaza

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