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Crowne Plaza Grand Rapids (Airport)

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5700 28th Street SE, Grand Rapids, MI 49546
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Crowne Plaza Grand Rapids (Airport)
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Crowne Plaza Grand Rapids (Airport)
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184 reviews from our community

Traveler rating
    33
    55
    53
    22
    21
See reviews for
46
25
8
72
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I was staying here on a business trip to Grand Rapids. I reserved an Executive King room, and all they had left were plain queen rooms. My room was right next to the ballrooms and elevators. On the second night, there was blaring Latino dance music, and a constant stream of loud voices past my room. I called the front... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 1 week ago via mobile

This is by far the worse place our travel team has ever stayed. Shameful. Filthy- filthy -filthy. Garbage under the bed. Hallways littered with debris. Every surface is dusty grimmy dirty. How is this place even open?! I wouldn't let my worse enemy stay. Here. I'll be calling the department of health next

Was this review helpful? Yes
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff is wonderful and friendly. They make sure your stay is perfect. Food taste and preparation are very good. Bar and karaoke night are a very entertaining. The free nightly appetizers are good. Rooms and hotel are very clean and well maintained.

Was this review helpful? Yes 1
Miami, Florida
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stayed there a couple of days the first week of March, first front desk manager, not sure she's qualified, but very fake, and doesn't seem like she has any idea what she is doing. Breakfast service was great, supervisor seemed very friendly and was busy helping his servers, but Buffett food is to repetitive, same food each day is boring.... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Sara D, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. I am sorry that you received an unsatisfactory service from the staff. Rest assured that your comments will be looked into. We’d like to obtain some additional detail... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

The hotel was disgusting. They offer you free breakfast if you have an issue but, the breakfast is gross and not worth it. My son left something in the room they must have needed it. They also charged my card when I paid cash..

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Missy49783, Thank you for taking the time to review your stay. On behalf of our hotel staff, we deeply apologize for the inconvenience you had experienced during your time with us. We would like to follow up with you about your stay. Please send us an email at stay[at]crowneplazagr.com at your earliest convenience and we would be happy to... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

Here for a hockey weekend, get here late, found Blood all over pillow cases. Rooms are not cleaned properly front desk was no help. Took quite awhile to get clean ones. Will never stay again over priced an not worth the stay...

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Travis R, Thank you for taking the time to review your stay.We are concerned about your feedback and would like the chance to follow up with you. Please feel free to email us at your earliest convenience at stay[at]crowneplazagr[dot]com. We apologize for any inconvenience you experienced and hope you will give us another chance to show you that Crowne... More 

Madison, Wisconsin
Top Contributor
91 reviews 91 reviews
16 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Easy to book on line, good accommodations, and easy to get to. There were plenty of restaurants and stores nearby. It was convenient to get to the main thoroughfare. Tammy, at the desk, was especially pleasant and helpful.

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Morris-Madison, Thank you for taking the time to review your stay. We are happy to hear that you enjoyed our amenities and location. We will also be sure to pass on your kind words to Tammy. That being said, please let us know if you had any additional suggestions as to how we could have earned an extra two... More 

Contributor
12 reviews 12 reviews
3 of 5 stars Reviewed 4 weeks ago

Although a little outdated inside, overall the stay was pretty good. The beds were comfortable and the people were very nice. Whatever you do, don't eat the breakfast buffet! I wish I had that $11 back and had gone to Denny's because everything I tasted was practically inedible.

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Apcoach, Thank you for taking the time to review your stay. We are happy to hear that you enjoyed our rooms and staff. That being said, we deeply apologize for any inconvenience you experienced regarding our breakfast. We would like to have the opportunity to speak to you about the matter. Please feel free to email us at your... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 23, 2015

First, the positives, the restaurant, room service, and the accommodations were roomy and clean. The people in the restaurant were particularly kind and friendly. The gym was great, open and with ample space for multiple people to workout without stepping on each other's toes. And now the negatives. I am sure that during the week it is a great place... More 

Was this review helpful? Yes 1
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear DianaRuthMi, Thank you for taking the time to review your stay. We are happy to hear that you enjoyed our restaurant, staff, room service, and fitness center.That being said, we are very concerned to hear about your and your daughter's experience at our hotel and would like a chance to follow up with you. At your earliest convenience, please... More 

Saint Louis, Missouri
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 23, 2015

I stayed here on Wednesday night while on a trip for work. I'm not sure if they were just having a bad night or if it is just a poorly run hotel - I think it might be a little of both. When I arrived two out of the four entrance doors were out of order - a sign for... More 

Was this review helpful? Yes 1
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Kelly C., Thank you for taking the time to review your stay. We are very concerned to hear about your experience at our hotel and would like a chance to follow up with you. At your earliest convenience, please feel free to email us at stay[at]crowneplazagr.com. We apologize again for any inconveniences you may have experienced during your stay.... More 

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