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All 52 Grand Rapids hotels

Crowne Plaza Grand Rapids (Airport)

3.5 of 5 Hotel   |   5700 28th Street SE, Grand Rapids, MI 49546
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53%
Ranked #37 of 52 hotels in Grand Rapids
A recent review
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126 people have reviewed this hotel

Traveler rating
    21
    44
    35
    17
    9
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37
16
6
47
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
Oviedo, Florida
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is an example of you get what you pay for. I was surprised that this hotel was cheaper than the Courtyard Marriott which is where I was originally booked. Check in was a long process and the front desk staff was not polished. Certainly didn't feel valued or given any special attention. I watched as the person checking me... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear dianegooslin, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room layout prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

Detroit, Michigan
Contributor
16 reviews 16 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 12, 2014

We have stayed here a couple of times over the past year. It is an older property, but clean and super comfy beds. Noise level always seems high as we can hear the neighboring rooms. Front desk staff never seems very happy here. Both times I have felt like I was bothering them to check in. But that's only 5... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear debntodd, Thank you for taking the time to leave us feedback. I am glad you found our rooms to be clean and comfortable. However, it is disappointing to know that you were dissatisfied with the level of service received from our staff. Please be assured that your comments will be addressed with them to consider for improvements needed in... More

East Grand Rapids, Michigan
1 review
1 of 5 stars Reviewed February 19, 2014 via mobile

I am a visitor here from Georgia , I arrived at this hotel which was booked through my employer 2 weeks prior through a company credit card. Once I got here to check in the supervisor Laurie advised me that I needed to have someone fill out an authorization card to approve charging the card tht was set up through... More

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IHGCare, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Shaylawilliams, Thank you for bringing this to our attention. We are very sorry to hear about your experience on your recent stay. We are confident the hotel will continue working with their staff to improve the level of service offered for future guests or your next visit. We would like to address your experience further, and have sent you... More

Midland, Michigan
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 16, 2014

Room was ok, service left a lot to be desired. Go for the discount rate, never pay more than 50 bucks. The service was very disappointing. Either at the desk or in the restaurant, I must have been see thru. The room was ok. Bathroom typical for an old hotel, lousy shower, bad drain, The heater could wake the dead... More

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CrownePlazaGR, General Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear CW: Thank you for taking the time to write a review about your recent stay with us. I appreciate that you have stayed here before. Please accept my apologies for the service issues and items in the rooms. This is not indicative of the service I wish to provide, I appreciate your candid and frank feedback and will share... More

Chicago, Illinois
1 review
2 of 5 stars Reviewed February 3, 2014

My son and I were staying at the Crowne Plaza in Grand Rapids for a hockey tournament in which we were participating. My son has a habit of leaving his retainer on the counter, and Sunday, the 19th of January was no exception. I put his retainer in a tissue and set it in a glass I had been using... More

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CrownePlazaGR, Sales at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear: Ronald K, I’m certainly very sorry about what happened, and I apologize that we were not able to find any of your items. Customer service is very important to me, and I understand your frustration. I take your comments very seriously, as Chris and I don’t think that you made this up. The Housekeeping Manager and her staff did... More

Palos Heights, Illinois
Contributor
16 reviews 16 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed January 12, 2014

I've stayed at many hotels from a variety of different price levels. My husband and I went on a quick little get-away from wherevwe live in Chicago to Frankenmuth, MI. We decided to break the drive up and make the trip last longer by using priceline.com to negotiate a 4-4.5 star room at about the half way point. I choose... More

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CrownePlazaGR, Sales at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Amanda M, Thank you for taking the time to write us a review. Please accept my apologies for the poor experience during your most recent stay with us. I have forwarded your comments and concerns along to management. Yes, there are more things to do downtown Grand Rapids, ie. entertainment and restaurants. However, there are a number of restaurants... More

Brampton
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed January 9, 2014

Stayed 2 nights. Suitably located on the exit off of I-96 in Grand Rapids. Plenty of restaurants and Grills on either side of the hotel. Staff at Reception desk was welcoming and courteous. Comfortable beds(a bit firm - to my liking). carpetted floors and a good sized window. Plenty of space in the room to move about, I prefer not... More

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CrownePlazaGR, Sales at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Achint S, Thank you for taking the time to write us a review. I'm pleased to see that your most recent stay with us was a nice one. I have forwarded your concerns along to the proper management. On your next visit with us, please feel free to request a room that is closer to the front desk, and... More

Gaylord, Michigan, United States
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 8, 2014

I booked this hotel based on its star rating. It was not 3-1/2 stars. Maybe 2 stars. It was in need of a remodel job for sure. It was clean and quiet though. The carpeting was so old that it looked dirty from stains. The staff was fine, but the parking lot was a wreck. It had snowed recently and... More

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CrownePlazaGR, Sales at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Tracy S, Thank you for taking the time to write us a review. Please accept my apologies for the poor experience you endured upon your most recent visit. with us. While this building is a bit older, we are constantly working at maintaining and updating it. Please do not hesitate to let our staff know of any concerns or... More

Grand Rapids, Michigan
Top Contributor
52 reviews 52 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 5, 2014

We stayed at the Crown Plaza Grand Rapids Airport on New Year's eve. The staff was courteous and prompt. We asked for a quiet room, away from the noise. The original room we were put in was next to what appeared to be party central. When I brought this to their attention they promptly moved us to a room that... More

Was this review helpful? Yes
CrownePlazaGR, Sales at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear David D, Thank you for taking the time to write us a review. I'm pleased to hear that your most recent stay with us was acceptable, but would like to know what could have made it better. I do apologize for the dated look. We are constantly working at updating and maintaining this facility, as it is an older... More

Traverse City, Michigan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 27, 2013

Great location, nice, clean rooms. Front desk is very helpful and pleasant. Pool is nice in tat it is a combination inside and outside pool. Meijers across the street is great for any items you may have forgotten to get. We stay here at least twice a year when we go shopping in Grand Rapids.

Was this review helpful? Yes
CrownePlazaGR, Sales at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Barb R, Thank you for taking the time to write us a review. I'm pleased to see that your most recent stay with us was a great one. I'm glad you were able to take advantage of some of our amenities. Should you choose to stay with us during the summer, we do have both the indoor and outdoor... More

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Additional Information about Crowne Plaza Grand Rapids (Airport)

Also Known As:
Crowne Plaza Grand Rapids (Airport) Hotel Grand Rapids
Crowne Plaza Grand Rapids (Airport) Hotel
Crowne Plaza Grand Rapids
Grand Rapids Crowne Plaza
Address: 5700 28th Street SE, Grand Rapids, MI 49546
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 52 hotels in Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Grand Rapids (Airport) 3.5*
Official Description (provided by the hotel):
Located in Cascade Township, our property features 320 newly renovated guest rooms, 21,000 sq. feet of meeting facilities, indoor/outdoor swimming pool, gym, sauna, restaurant and lounge, and free WI-FI. Conveniently close to the the Gerald R. Ford airport with access to a free airport shuttle. ... more   less 
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