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All 52 Grand Rapids hotels

Crowne Plaza Grand Rapids (Airport)

3.5 of 5 Hotel   |   5700 28th Street SE, Grand Rapids, MI 49546
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Ranked #34 of 52 hotels in Grand Rapids
A recent review
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148 people have reviewed this hotel

Traveler rating
    27
    50
    42
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were traveling through Michigan and were looking for a hotel that would accommodate our dog. Most of the other options were not as nice. We feared it would be run down or dirty but it was actually nicely appointed and clean. It is located near many restaurants and shopping.

Was this review helpful? Yes
San Francisco, California
1 review
5 of 5 stars Reviewed 1 week ago NEW

I checked in a little late -- after 11pm. I was impressed as soon as I walked in the door. The lobby is large and spacious and the reception area was modern and open. The front desk agent at the time was a man-- can't remember his name but he was very welcoming. The hallways looked a little worn but... More

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear GibbyA31, Thank you for your candid feedback. We are pleased that you enjoyed our staff, rooms, and Aryana Restaurant and Bar. We will certainly forward your comments the the proper management so we can give praise where needed. Thank you again for your review. It is our pleasure to serve you and we hope to welcome you back again... More

Boston, MA
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Rooms are clean although smell of aging. Beds are comfortable. Flat screen televisions with plenty of channels. Only one electrical outlet was available on the writing desk to plug in laptops, etc. so if you have a lot of items to charge you'll be swapping and sharing devices from just that one plug. Window based air conditioner is a little... More

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CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear edsh, Thank you for taking the time to review your stay. We are happy that you enjoyed our rooms, beds, TVs, and pool area. That being said, we apologize for any inconvenience you experienced regarding our outlets, air conditioner, and fitness center. We will certainly forward your suggestions to the proper management so it could be used to consider... More

Cincinnati
1 review
3 of 5 stars Reviewed 2 weeks ago

First off...the hotel is a little old. Second, it's massive. Third, it looks like an apartment complex from Russia on the outside. Lobby and service was strong. They have two pools that looked nice and a decent looking restaurant. Corporate rate was $120 a night which of course s great. My room was clean...but you can't clean old. The hotel... More

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CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear IrishCreamers, Thank you for taking the time to review your stay, We are happy to hear that we were able to offer a suitable corporate rate, provide great customer service, and that you enjoyed our pool area. We are indeed one of the larger and older hotels in the Grand Rapids area, so we understand when guests are not... More

Florida
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I wish I had nice things to say about this hotel. However, I can't say our experience was positive. As with any hotel, the first priorities are safety and cleanliness. This hotel was safe but not clean. The carpet had a musty smell that was hard to miss. I am very big on cleanliness and will typical do a very... More

Was this review helpful? Yes 2
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear JohnKnoxTravelGuru, Thank you for taking the time to provide feedback on your stay. On behalf of the Crowne Plaza Grand Rapids staff, we sincerely apologize for the inconvenience you faced regarding our housekeeping. We have forwarded your concerns to the proper management and will look into the matter. Thank you again for bringing your concerns to our attention. We... More

Ormond Beach, Florida
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Was there for a two day conference. Room was very nice. Food was excellent. As part of the conference, we were served lunch, dinner, breakfast, and another lunch. All very well done. Servers were very professional and personable. Conference rooms were also very nice.

Was this review helpful? Yes 1
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Pflynn712, Thank you for reviewing your recent stay at the Crowne Plaza Grand Rapids. We are happy to hear that you enjoyed our rooms, catering, banquet staff, and meeting rooms. We will certainly forward your compliments to the proper management so we can give praise where needed. Thank you again for taking the time to leave your feedback. We... More

Michigan
Contributor
11 reviews 11 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for a couple nights with a baseball team. There was also a couple Lacrosse teams and softball team as well. So there were many groups. Checked in and them realized rooms faced the courtyard, I really wanted the courtyard so I went to the desk and they immediately gave me a courtyard room, which I found to be... More

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CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Trip-Junkie3, Thank you for reviewing your stay. We are happy to hear that our staff was able to provide you with great customer service and that you were able to take advantage of our great group rates, courtyard rooms, pool area, and Tiki Bar. We will certainly forward your compliments to the proper management. That being said, thank you... More

Sterling Heights, Michigan
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

We were very happy with our stay at the Crowne Plaza. Every staff member we came in contact with was friendly and helpful whether it was the front desk, housekeeping or wait staff. Our room was spacious and clean. The beds were very comfortable and we were not bothered by sound from either the outside or the hallways. In other... More

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CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Sheri D, Thank you for your kind review. We are happy to hear that you enjoyed our staff, rooms, beds, pool area, restaurant, complimentary wifi, and location. We will forward your many compliments to the proper management so we can give praise where needed. Thank you again for your generous review and for choosing Crowne Plaza Grand Rapids. We... More

Saginaw, Michigan
Contributor
15 reviews 15 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 28, 2014

I think, like others, I was not expecting a great experience due to previous reviews. Actually, it was a good stay. Room was modern and well appointed. The hotel was full of boys who were there for the Little League All Star Championship. Quiet time started at 10:00 and the pool closed at 11:00 as advertised. Total visit was enjoyable.... More

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear woody d, Thank you for taking the time to review your stay. We are glad to hear that you had a great experience at our hotel. We have forwarded your compliments to our Guest Service Manager and Food & Beverage Director so we can give praise were needed. Thank you again for your candid feedback. We appreciate your business... More

Detroit, Michigan
Senior Contributor
30 reviews 30 reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed July 22, 2014

The Crown Plaza was the selected hotel for our baseball team over the weekend. The hotel looks like a Cold War relic. However, the rooms were nice, beds were comfortable and the kids enjoyed the pool. It has both an indoor pool (very hot inside) and an outdoor pool with a Tiki Bar. The manager and bartender were very nice... More

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear bhoke, Thank you for your candid review. Yes, we are an older hotel, but we are happy to hear that you enjoyed our rooms, beds, pool area, tiki hut, staff, and room rate. We apologize that our breakfast did not meet your standards. We have forwarded your comments to our Food and Beverage Director Jayson Dilts so we can... More

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Additional Information about Crowne Plaza Grand Rapids (Airport)

Address: 5700 28th Street SE, Grand Rapids, MI 49546
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Grand Rapids (Airport) 3.5*
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Also Known As:
Crowne Plaza Grand Rapids (Airport) Hotel Grand Rapids
Grand Rapids Crowne Plaza

65 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Located in Cascade Township, our property features 320 newly renovated guest rooms, 21,000 sq. feet of meeting facilities, indoor/outdoor swimming pool, gym, sauna, restaurant and lounge, and free WI-FI. Conveniently close to the the Gerald R. Ford airport with access to a free airport shuttle. ... more   less 
Number of rooms
320

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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