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Crowne Plaza Grand Rapids (Airport)

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5700 28th Street SE, Grand Rapids, MI 49546
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Crowne Plaza Grand Rapids (Airport)
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Crowne Plaza Grand Rapids (Airport)
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190 reviews from our community

Traveler rating
    36
    57
    53
    23
    21
See reviews for
47
26
9
74
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Jackson
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 5 days ago NEW

I stayed here for a 3 day conference. Positive: Check in/out was simple and staff were friendly. Nice bar. Large conference rooms. Good location if you want shopping and basic chain restaurants. Negative: My room had beer caps on the window seal and behind the night stand. The area under the sink had a letf over makeup brush and misc.... More 

Was this review helpful? Yes
Brunswick, Georgia
Contributor
15 reviews 15 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel itself probably needs some updating but the reason I am writing this review is the great experience I had with the housekeeping staff. I left a $200 fit bit and charger in the bathroom, did not think about it until I boarded my plane! Panicked called and left them a message. When I arrived in Atlanta they called... More 

Was this review helpful? Yes
Windsor, Canada
Contributor
12 reviews 12 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for a night last weekend with a youth team. The rooms were clean and quiet, but a little dated. Staff was very friendly and helpful. Location was close to shopping and restaurants. Breakfast in the hotel was good and service was okay. Overall, this hotel was a good place to stay and it was what we expected when we... More 

Was this review helpful? Yes
Muncie, Indiana
Contributor
17 reviews 17 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is older and appears to have been remodeled. The staff were friendly and the rooms were clean. Beds weren't the best though, but for a queen room at $89 a night I'd stay here again. Bar prices were reasonable.

Was this review helpful? Yes 1
CHICAGO, ILLINOIS
Senior Contributor
39 reviews 39 reviews
38 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 30, 2015

I had e-mailed in advance requesting a quiet room as I never know what to expect on a weekend. Low and behold, the guest services manager responded quickly and allocated me such a room in advance. When I showed up, I was in my own isolated area, peaceful and tranquil. The room was like most other Crowne Plazas with comfortable... More 

Was this review helpful? Yes 3
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Leggroom, We appreciate you taking the time to leave us your feedback. We are happy to hear that you enjoyed your overall stay. It is our pleasure to serve you and we hope to welcome you back to our hotel soon. Best, Christine Vo Sales/Catering Assistant & Social Media Coordinator More 

Chicago, Illinois
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 26, 2015

I am a travel agent and my expectations are quite high when staying at hotels. This hotel well exceeded my expectations. I compare it to a JW Marriott experience. Wendy at the front desk was excellent with customer service, I gave her my list of needs and she was able to meet them. My room was very clean and in... More 

Was this review helpful? Yes 4
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear MyTravelTiger, Thank you for taking the time to leave us your feedback. We appreciate that you enjoyed your overall stay with us and will pass on your kind words to our staff. On behalf of Crowne Plaza Grand Rapids, thank you for choosing us as your place to stay. Best, Christine Vo Sales/Catering Assistant & Social Media Coordinator More 

2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 16, 2015

I was staying here on a business trip to Grand Rapids. I reserved an Executive King room, and all they had left were plain queen rooms. My room was right next to the ballrooms and elevators. On the second night, there was blaring Latino dance music, and a constant stream of loud voices past my room. I called the front... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Kmichaela, Thank you for taking the time to review our property. I’m very sorry to hear about the issues you experienced on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 13, 2015 via mobile

This is by far the worse place our travel team has ever stayed. Shameful. Filthy- filthy -filthy. Garbage under the bed. Hallways littered with debris. Every surface is dusty grimmy dirty. How is this place even open?! I wouldn't let my worse enemy stay. Here. I'll be calling the department of health next

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear AnneFain, First of all, thank you very much for your recent stay at our hotel. I am so sorry see that the overall cleanliness, may have fallen below your standards. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More 

Senior Contributor
46 reviews 46 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 9, 2015

The staff is wonderful and friendly. They make sure your stay is perfect. Food taste and preparation are very good. Bar and karaoke night are a very entertaining. The free nightly appetizers are good. Rooms and hotel are very clean and well maintained.

Was this review helpful? Yes 2
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Hoosier1963, Thank you for taking the time to leave us a generous review. We are happy to hear that you enjoyed your overall stay. We hope to have the pleasure of welcoming you back again very soon. Best, Christine Vo Sales/Catering Assistant & Social Media Coordinator More 

Miami, Florida
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 7, 2015

Stayed there a couple of days the first week of March, first front desk manager, not sure she's qualified, but very fake, and doesn't seem like she has any idea what she is doing. Breakfast service was great, supervisor seemed very friendly and was busy helping his servers, but Buffett food is to repetitive, same food each day is boring.... More 

Was this review helpful? Yes 5
IHGCare, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Sara D, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. I am sorry that you received an unsatisfactory service from the staff. Rest assured that your comments will be looked into. We’d like to obtain some additional detail... More 

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