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Crowne Plaza Grand Rapids (Airport)

3.5 of 5 5700 28th Street SE, Grand Rapids, MI 49546
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Crowne Plaza Grand Rapids (Airport)
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Crowne Plaza Grand Rapids (Airport)
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180 reviews from our community

Traveler rating
    33
    54
    53
    22
    18
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25
8
69
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel was disgusting. They offer you free breakfast if you have an issue but, the breakfast is gross and not worth it. My son left something in the room they must have needed it. They also charged my card when I paid cash..

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 4 days ago NEW

Here for a hockey weekend, get here late, found Blood all over pillow cases. Rooms are not cleaned properly front desk was no help. Took quite awhile to get clean ones. Will never stay again over priced an not worth the stay...

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Travis R, Thank you for taking the time to review your stay.We are concerned about your feedback and would like the chance to follow up with you. Please feel free to email us at your earliest convenience at stay[at]crowneplazagr[dot]com. We apologize for any inconvenience you experienced and hope you will give us another chance to show you that Crowne... More 

Madison, Wisconsin
Top Contributor
91 reviews 91 reviews
16 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Easy to book on line, good accommodations, and easy to get to. There were plenty of restaurants and stores nearby. It was convenient to get to the main thoroughfare. Tammy, at the desk, was especially pleasant and helpful.

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Morris-Madison, Thank you for taking the time to review your stay. We are happy to hear that you enjoyed our amenities and location. We will also be sure to pass on your kind words to Tammy. That being said, please let us know if you had any additional suggestions as to how we could have earned an extra two... More 

Contributor
11 reviews 11 reviews
3 of 5 stars Reviewed 1 week ago

Although a little outdated inside, overall the stay was pretty good. The beds were comfortable and the people were very nice. Whatever you do, don't eat the breakfast buffet! I wish I had that $11 back and had gone to Denny's because everything I tasted was practically inedible.

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Apcoach, Thank you for taking the time to review your stay. We are happy to hear that you enjoyed our rooms and staff. That being said, we deeply apologize for any inconvenience you experienced regarding our breakfast. We would like to have the opportunity to speak to you about the matter. Please feel free to email us at your... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 23, 2015

First, the positives, the restaurant, room service, and the accommodations were roomy and clean. The people in the restaurant were particularly kind and friendly. The gym was great, open and with ample space for multiple people to workout without stepping on each other's toes. And now the negatives. I am sure that during the week it is a great place... More 

Was this review helpful? Yes 1
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear DianaRuthMi, Thank you for taking the time to review your stay. We are happy to hear that you enjoyed our restaurant, staff, room service, and fitness center.That being said, we are very concerned to hear about your and your daughter's experience at our hotel and would like a chance to follow up with you. At your earliest convenience, please... More 

Saint Louis, Missouri
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 23, 2015

I stayed here on Wednesday night while on a trip for work. I'm not sure if they were just having a bad night or if it is just a poorly run hotel - I think it might be a little of both. When I arrived two out of the four entrance doors were out of order - a sign for... More 

Was this review helpful? Yes 1
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Kelly C., Thank you for taking the time to review your stay. We are very concerned to hear about your experience at our hotel and would like a chance to follow up with you. At your earliest convenience, please feel free to email us at stay[at]crowneplazagr.com. We apologize again for any inconveniences you may have experienced during your stay.... More 

Harrietta, Michigan
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 17, 2015

In general, this is a nice property -- close to the airport, good bar and restaurant, indoor/outdoor pool and fitness center -- but I will never stay here again. This weekend, the hotel was overrun with unsupervised teenage hockey players, who made it impossible to sleep or use any of the facilities (I personally saw the boys grope and harass... More 

Was this review helpful? Yes 2
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Tammy H., Thank you for taking the time to leave us your honest review. We are concerned about the service you encountered during your stay and would like to hear more. Please feel free to email us at stay[at]crowneplazagr.com at your earliest time. We apologize for any inconveniences you may have experienced during your time with us and hope... More 

Lafayette, Indiana
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 14, 2015 via mobile

Awesome, outgoing staff. Very clean, good bar & restaurant. Indoor pool & hot tub looked inviting (but because of limited time I did not indulge in a swim). Downside older property, that needs a mattress update (in the room I was in). It's a good property. I'd stay here again.

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear TravelinTodd, Thank you for taking the time to review your stay. We are happy to hear that you enjoyed our staff and Aryana Restaurant and Bar. That being said, we will take your suggestions into consideration and pass on your comments to the proper manager. Thank you again for your honest review. We hope to have the opportunity to... More 

Chicago, Illinois
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 6, 2015

Was hesitant at first about the location of the hotel to the rink (about 1/2 hour drive) but it was great. The staff were savvy enough to put almost our entire team in it's own wing of the hotel so that we were contained. They were courteous and the rooms were perfect. It's and older hotel but is clean and... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear PMcD68, Thank you for taking the time to leave us your feedback. We are happy to hear that our staff and facilities provided your teams with a great stay. On behalf of the Crowne Plaza Grand Rapids staff, we appreciate your business and hope to welcome you back again soon. Thank you again for your generous review. Best, Christine... More 

Hart, Michigan
Contributor
17 reviews 17 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 2, 2015

This motel is so easy and close to the airport, and they offer shuttle to and from airport. It is very clean. All staff were very friendly and helpful. We stayed the night before we left out on our vacation, left our car there and stayed the night we returned. They have a wonderful restaurant on site that has excellent... More 

Was this review helpful? Yes 1
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear LoriB2006, Thank you for taking the time to review your stay. We are happy that you enjoyed our staff, "Park Stay and Go" rooming option, complimentary airport shuttle, and on-site Aryana Restaurant and Bar. We hope to have the pleasure of welcoming you back again. Thank you again for your generous review. Best, Christine Vo Sales/Catering Assistant & Social... More 

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Additional Information about Crowne Plaza Grand Rapids (Airport)

Address: 5700 28th Street SE, Grand Rapids, MI 49546
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Grand Rapids (Airport) 3.5*
Number of rooms: 320
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Also Known As:
Crowne Plaza Grand Rapids (Airport) Hotel Grand Rapids
Grand Rapids Crowne Plaza

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