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Crowne Plaza Grand Rapids (Airport)

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5700 28th Street SE, Grand Rapids, MI 49546
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Crowne Plaza Grand Rapids (Airport)
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196 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Waterford, Michigan, United States
Level Contributor
154 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed 1 week ago

It's been a few years since I stayed at this property but it is still an awesome hotel and the staff is super helpful and friendly! If you get access to the club room you are in luck as it's one of the best at a Crown Plaza of all the ones I have visited. Kate who works the club... More 

Was this review helpful? Yes 1
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Louis, Thank you for taking the time to review your recent stay at the Grand Rapids Crowne Plaza. We are delighted to hear you enjoyed your stay. Thank you for taking the time to visit our Executive Level Lounge. We hope you enjoyed everything and we hope to see you back soon! Sincerely, Hannah Social Media Coordinator More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

old ran down hotel front desk newbie doesn't have a clue Room with food in drawers bugs on ceilings smashed in 50 kids in hot tub and pool can't swim or go in hot tub Because parents leave their kids under 8 years old to play all day and night in pool area Room service food disgusting Room drawers are... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear rm5600, Thank you for taking the time to review your recent stay. Please accept my apologies for the unfortunate troubles you experienced during your stay. We are terribly sorry for the problems you experienced in your room and the pool area. Your comment will be used to help us continue to improve our property. Sincerely, Hannah Social Media Coordinator More 

Chicago, Illinois
Level Contributor
164 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Was here for business and wished I wasn't! This place was creepy. Long, endless hallways that open to doors with more hallways. The rooms were dark and didn't look clean. I changed rooms and practically slept fully-clothed! The staff were friendly - but in the way that they appear to be accommodating, but then never actually accommodate? Not sure what... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear truthbetold_10, Thank you for taking the time to review your recent stay. We are sorry for the trouble you experienced with your room. Your comment will be used to help us continue to improve our property. Sincerely, Hannah Social media Coordinator More 

Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Can only comment on room. Was clean and quiet. Only stayed to get a few hours sleep on business trip. The rest of hotel looked nice. I liked that I could turn the fan up for white noise. Close to Wal-Mart and the airport.

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Jim, Thank you for taking the time to review your recent stay at the Grand Rapids Crowne Plaza. We are happy to hear you enjoyed you time. Please accept our apologies for not having an available fridge for your room. We hope to see you back soon. Sincerely, Hannah Social Media Coordinator More 

North Street, MI
Level Contributor
90 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a large hotel/conference center. We needed to find a place for a one-night stay in Grand Rapids, so landed a deal on Priceline. Front desk staff was pleasant and professional. They honored our request for a room in a quiet area. The room was clean, the beds were comfy. We did need a fridge, but were told one... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Jan. Thank you for taking the time to review your recent stay. We are happy to hear you enjoyed your time at the Crowne Plaza. Please accept our apologies for not having an available refrigerator during your time here. We hope to see you back sometime soon! Sincerely, Hannah Social Media Coordinator More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 28, 2015 via mobile

This place is terrible. The rooms are dirty. The walls are thin. There was a booger on the sheets in my first room. It doesn't look like the surfaces of the rooms are cleaned at all. The staff is pretty friendly, but that's about it.

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Airlinekid, Thank you for taking the time to review your stay. Please accept our apologies for the troubles you experienced during your time with us. We will use your review to make improvements where needed. Sincerely, Hannah More 

Jackson
Level Contributor
3 reviews
2 of 5 stars Reviewed May 18, 2015

I stayed here for a 3 day conference. Positive: Check in/out was simple and staff were friendly. Nice bar. Large conference rooms. Good location if you want shopping and basic chain restaurants. Negative: My room had beer caps on the window seal and behind the night stand. The area under the sink had a letf over makeup brush and misc.... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Kimberly C, I would just like to say thank you for the candid feedback that you have provided for our hotel. We are pleased to know that you appreciated our staff and our conference rooms. However, we would like to apologize if you found some aspects of your stay to be sub par, especially with our housekeeping and the... More 

Brunswick, Georgia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 15, 2015

The hotel itself probably needs some updating but the reason I am writing this review is the great experience I had with the housekeeping staff. I left a $200 fit bit and charger in the bathroom, did not think about it until I boarded my plane! Panicked called and left them a message. When I arrived in Atlanta they called... More 

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Windsor, Canada
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed April 27, 2015

Stayed for a night last weekend with a youth team. The rooms were clean and quiet, but a little dated. Staff was very friendly and helpful. Location was close to shopping and restaurants. Breakfast in the hotel was good and service was okay. Overall, this hotel was a good place to stay and it was what we expected when we... More 

Was this review helpful? Yes
Muncie, Indiana
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 26, 2015 via mobile

This hotel is older and appears to have been remodeled. The staff were friendly and the rooms were clean. Beds weren't the best though, but for a queen room at $89 a night I'd stay here again. Bar prices were reasonable.

Was this review helpful? Yes 1
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