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Crowne Plaza Grand Rapids (Airport)

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5700 28th Street SE, Grand Rapids, MI 49546
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Crowne Plaza Grand Rapids (Airport)
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Crowne Plaza Grand Rapids (Airport)
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204 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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San Francisco, California
Level Contributor
5 reviews
3 hotel reviews
1 of 5 stars Reviewed yesterday NEW

I have unfortunately stayed here about seven times for work. Every time, I try to take a pill, because I know it will be the loudest night ever. Nothing can help me sleep though the night. The walls and ceilings are paper thin. I always have to call the reception to make complaints, yet you can still hear all the... More 

Was this review helpful? Yes
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

My family of four stated July 22-25. Check in was very easy, the staff very friendly and helpful. The room seemed to be clean but the glass balcony door was filthy and there was a piles of dead leaves in the corners of the balcony. The bed was sunken in the middle and therefore uncomfortable. The beding was ok. Some... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear vNuTch L, Thank you for taking the time to review your stay. We are sorry to hear you experienced some troubles with your outdoor patio. Unfortunately, we had no control over the power outage and it effect much of the surrounding area. We are sorry this happened during your stay and we hope you enjoyed some of your time... More 

2 of 5 stars Reviewed 1 week ago NEW

For the money I paid for my stay it certainly isn't worth it. Our room had a horrible musty smell that we couldn't get rid of. The bed was shaped like a hammock causing you to roll into the middle when you laid on it. I stood in 2 inches of water during my shower as the drain was completely... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Brett, Thank you for taking the time to review your recent stay. Please accept our apologies for the troubles you experienced with your room. We greatly appreciate your feedback and will use it to help us make changes to our property. Sincerely, Hannah Social Media Coordinator More 

Novi, Michigan
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

In town for a baseball tournament, and had a 2 queen room. Bathroom was nice and the beds were comfortable. The pool area with the bar area was really cool as well. The two downfalls that come to mind is that finding your way to your room and coming back down to the lobby can be very confusing, and if... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Matt, Thank you for taking the time to review your recent stay. We are happy to hear you enjoyed your room and the amenities in it, as well as our lounge area. We have plans in place to update our property and hope that you will come back soon to check them out! Sincerely, Hannah Social Media Coordinator More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Nice hotel. Pleasantly surprised. Not sure what's up with all the bad reviews. Price is decent for amenities offered. Hotel staff was professional, accommodating, and courteous. Rooms were clean and updated(no fridge or micro would be only complaint but we survived). Bathrooms were updated/nice. Maid service so-so. Indoor/Outdoor courtyard pool was clean, and was a great place to hang out... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Meebri, Thank you for taking the time to review your recent stay at the Crowne Plaza Grand Rapids Airport. Your feedback is greatly appreciated and we are happy to hear you enjoyed your stay. We are also glad to hear you were able to take advantage of our pool and Tiki Hut. We hope to see you back soon!... More 

Wexford, Pennsylvania
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Our experience started off on the wrong foot. We retrieved our bags after 10 pm, then had to wait 45 minutes to finally leave in the airport shuttle. First we spent a half-hour with no shuttle in sight, (after being assured by the front desk that it would be there "in minutes"), then four of us had to wait in... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear annekk, Thank you for taking the time to review your recent stay, your feed back is greatly appreciated. Please accept our apologies for the long wait you experienced for our shuttle and checking in. I would like to ensure you that you and all of our guest are very important to us. We hope that sometime in the future... More 

Michigan
2 reviews
1 of 5 stars Reviewed 3 weeks ago

Used to stay here regularly when traveling for work - after this trip I'll find someplace else. When making the reservation I confirmed 3 times the rooms were connected - when I arrived they were not. When we got to our rooms one room had dried urine on the floor in the bathroom and in the closet was a bra... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Amy, Thank you for taking the time to review your stay. We are very sorry that you have experienced such troubles during your stay. We are consistently trying to improve and have plans in place to move forward with some changes. I highly encourage you to email me at hannahmccarthy@crowneplazagr.com so we can further discuss your stay. Sincerely, Hannah... More 

Orland Park, Illinois
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Stayed here for a wedding. The room was clean, the bedding was sufficient, towels were abundant ... on the flip side, however, the sliding glass door to the balconey was filthy and the dead leaves were 3 inches deep. The pool was very cold and cloudy and the landscaping was neglected. Dead plants, weeds, tree seedlings abound. There is an... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear rbdommer, Thank you for taking the time to review your recent stay. Please accept our apologies for the troubles you experienced with your room patio and the pool. We are grateful for your feedback and will use it to help us continue to improve our property. We hope to see you back sometime soon. Sincerely, Hannah Social Media Coordinator More 

Waterford, Michigan, United States
Level Contributor
161 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 4 weeks ago

It's been a few years since I stayed at this property but it is still an awesome hotel and the staff is super helpful and friendly! If you get access to the club room you are in luck as it's one of the best at a Crown Plaza of all the ones I have visited. Kate who works the club... More 

Was this review helpful? Yes 1
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Louis, Thank you for taking the time to review your recent stay at the Grand Rapids Crowne Plaza. We are delighted to hear you enjoyed your stay. Thank you for taking the time to visit our Executive Level Lounge. We hope you enjoyed everything and we hope to see you back soon! Sincerely, Hannah Social Media Coordinator More 

1 review
1 of 5 stars Reviewed June 16, 2015 via mobile

old ran down hotel front desk newbie doesn't have a clue Room with food in drawers bugs on ceilings smashed in 50 kids in hot tub and pool can't swim or go in hot tub Because parents leave their kids under 8 years old to play all day and night in pool area Room service food disgusting Room drawers are... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear rm5600, Thank you for taking the time to review your recent stay. Please accept my apologies for the unfortunate troubles you experienced during your stay. We are terribly sorry for the problems you experienced in your room and the pool area. Your comment will be used to help us continue to improve our property. Sincerely, Hannah Social Media Coordinator More 

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