We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Grand Rapids (Airport)

Hotel website
Hotel deals
5700 28th Street SE, Grand Rapids, MI 49546
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Crowne Plaza Grand Rapids (Airport)
View Map
Add Photo Write a Review

210 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    40
    60
    59
    26
    25
See reviews for
53
29
9
84
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (210)
  • Mar-May only
    (41)
  • Jun-Aug only
    (77)
  • Sep-Nov only
    (58)
  • Dec-Feb only
    (34)
All months
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stay at this hotel every year when traveling home from Canada. This hotel is an excellent choice when traveling with a dog. This time we were very disappointed with the bed. It was a king size bed but the center of the bed was caved in like one of those sinkholes that open up in Florida. My husband and... More 

Was this review helpful? Yes 1
Eckerman, Michigan
1 review
5 of 5 stars Reviewed 2 weeks ago

I came down the first week August to a meeting got a good price. Very clean room. The staff was very helpful. The pool was great. The hallways were long and kinda of creepy but I like horror movies so it made my stay a little more special. I would stay here again.

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Sonny, Thank you for taking the time to review your stay at the Crowne Plaza Grand Rapids. We are happy to hear you enjoyed your time with us. We would like to thank you for your feedback and hope to see you back soon!! Sincerely, Hannah Social Media Coordinator More 

Wisconsin
Level Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our family had a surprise birthday party in Grand Rapids and several of us stayed at the Crowne Plaza, and the dinner was held in a private room. From the time we checked in, everything was perfect. The front desk personnel were friendly, efficient and friendly. Our room was extremely nice-huge bathroom, comfortable bed and great temperature control. The concierge... More 

Was this review helpful? Yes
CrownePlazaGR, Public Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear GaleyGirl, Thank you for reviewing your recent stay at the Crowne Plaza Grand Rapids. We are happy to hear you had such a wonderful experience and that the children enjoyed the pool. We would love to see you back soon! Sincerely, Hannah Social media Coordinator More 

Dallas, Texas, United States
Level Contributor
355 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Spent a couple nights here and it was OK. Picked it because it was close to the Airport and that is true. It is very convenient to get to the airport for an early morning flight. The shower was little small. There was gym with a couple treadmills which were good. This is a big hotel with several poorly labeled... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Don, Thank you for reviewing your recent stay. We are happy to hear you were able to utilize our shuttle and that it was an easy trip for you to the airport. Please accept our apologies for any troubles you experienced trying to get to your room. We are grateful for your feedback and will take it into consideration... More 

Woodbury, ct
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I just finished a stay of 3 day's. The place was beautiful! I was on the third floor and you could hear a pin drop. Much appreciated! They have an area they call the quiet zone. Don't know if I was in it or not but it was great. Room was very nice. Will have to be back in area... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear hameld, Thank you for reviewing your stay at the Crowne Plaza Grand Rapids. We are so happy you had a pleasant, quite stay. We hope to see you back soon!! Sincerely, Hannah Social Media Coordinator More 

Portage, Michigan
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I attended a day long seminar here with catered breakfast and lunch. The hotel appears decent in appearance but i wasn't very impressed with the service of the sullen angry staff or quality of the catered food. The food was unappetizing both in taste and appearance

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear MHIMA Conference Attendee, Thank you for your feedback on your recent stay. We are sorry to hear you did not enjoy the meals provided during the conference. We have plans to make changes to the property and hope you will come back sometime to see what we have done. Sincerely, Hannah Social Media Coordinator More 

San Francisco, California
Level Contributor
5 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

I have unfortunately stayed here about seven times for work. Every time, I try to take a pill, because I know it will be the loudest night ever. Nothing can help me sleep though the night. The walls and ceilings are paper thin. I always have to call the reception to make complaints, yet you can still hear all the... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Travelgirl, Thank you for your feedback on your stay, it is greatly appreciated. We are sorry to hear about the troubles you experienced during your time with us. We do have plans to make improvements to our property in the near future. We are grateful for your loyalty to the Crowne Plaza Chain and hope that you will give... More 

2 reviews
3 of 5 stars Reviewed 4 weeks ago

My family of four stated July 22-25. Check in was very easy, the staff very friendly and helpful. The room seemed to be clean but the glass balcony door was filthy and there was a piles of dead leaves in the corners of the balcony. The bed was sunken in the middle and therefore uncomfortable. The beding was ok. Some... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear vNuTch L, Thank you for taking the time to review your stay. We are sorry to hear you experienced some troubles with your outdoor patio. Unfortunately, we had no control over the power outage and it effect much of the surrounding area. We are sorry this happened during your stay and we hope you enjoyed some of your time... More 

1 review
2 of 5 stars Reviewed July 22, 2015

For the money I paid for my stay it certainly isn't worth it. Our room had a horrible musty smell that we couldn't get rid of. The bed was shaped like a hammock causing you to roll into the middle when you laid on it. I stood in 2 inches of water during my shower as the drain was completely... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Brett, Thank you for taking the time to review your recent stay. Please accept our apologies for the troubles you experienced with your room. We greatly appreciate your feedback and will use it to help us make changes to our property. Sincerely, Hannah Social Media Coordinator More 

Novi, Michigan
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 20, 2015

In town for a baseball tournament, and had a 2 queen room. Bathroom was nice and the beds were comfortable. The pool area with the bar area was really cool as well. The two downfalls that come to mind is that finding your way to your room and coming back down to the lobby can be very confusing, and if... More 

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Matt, Thank you for taking the time to review your recent stay. We are happy to hear you enjoyed your room and the amenities in it, as well as our lounge area. We have plans in place to update our property and hope that you will come back soon to check them out! Sincerely, Hannah Social Media Coordinator More 

Questions? Get answers from hotel staff and past guests. Ask a question

172 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (20)
Viewed
Bathroom (6)
Viewed
Room/suite (7)
Viewed
Dining (1)
Viewed
Hotel & grounds (2)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (152)
Viewed
Dining (23)
Viewed
Room/suite (54)
Viewed
Business center/function rooms (18)
Viewed
Hotel & grounds (20)
Viewed
Pool/beach area (17)
Viewed
Other (20)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Grand Rapids hotels
0.6 mi away
Holiday Inn Express Hotel & Suites Grand Rapids Airport
2.6 mi away
Holiday Inn Grand Rapids - Airport
1.2 mi away
DoubleTree By Hilton Grand Rapids Airport
Show Prices
Show Prices
Show Prices
1.9 mi away
Comfort Inn Airport
Comfort Inn Airport
#10 of 47 in Grand Rapids
4.5 of 5 stars 296 reviews
0.8 mi away
Hampton Inn & Suites Grand Rapids Airport / 28th St
1.0 mi away
Clarion Inn & Suites Airport
Clarion Inn & Suites Airport
#30 of 47 in Grand Rapids
3.5 of 5 stars 152 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay