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Crowne Plaza Grand Rapids (Airport)

3.5 of 5 5700 28th Street SE, Grand Rapids, MI 49546
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Crowne Plaza Grand Rapids (Airport)
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Crowne Plaza Grand Rapids (Airport)
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162 reviews from our community

Traveler rating
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    52
    47
    20
    12
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Columbus, Ohio
1 review
3 of 5 stars Reviewed 4 days ago NEW

Overall this hotel was okay in particular the room was fine. Much of the hotel is in need of repair. For example, the elevator railing broke off when my child leaned against it, there were buckets in the fourth floor hallway to catch water leaking, and we could not find a working ice machine. What I was most disappointed about... More

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

There are a lot of hotels around this area. The Crowne really doesn't stand out to me, however, it was the only place we could get a room over the weekend. I'm sure it had something to do with the price.... The room was nice, clean, and quite. The price for the room was a bit much for, well, nothing... More

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Clarkston, MI
Senior Contributor
49 reviews 49 reviews
40 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for a business function. The hotel is large (300 rooms) with a labyrinth of very long hallways. The room was spacious, clean but in need of an update. The carpet and upholstered chair were very worn. My room faced the highway which was very loud. The pool area looked nice. The bar/restaurant were over lit and lacked any... More

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CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear klenc, Thank you for taking the time to review your stay. We are happy to hear that you found our hotel spacious and clean. That being said, we will be sure to take your suggestions into consideration when considering areas of improvment. Thank you again for your candid review. We appreciate your business and hope to have the opportunity... More

Benton Harbor, Michigan
1 review
1 of 5 stars Reviewed 2 weeks ago

This was the worst experience I've had with a hotel in a long time. My wife made reservations 2 months ago and when we tried to check in on 10/6/14, we were told that the reservation department canceled our reservation one day after it was made. We were never notified of the cancellation until we tried to check in. The... More

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CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Dustin S, Thank you for taking time to write this review. We truly appreciate your candid feedback regarding your recent stay with us. I'm very concerned with the comments you made specifically about your reservation and the room condition, and we would welcome the opportunity to address your comments personally with you over the phone. Please feel free to... More

Fort Wayne, Indiana
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have been staying here for many years for my company trade show. This time, I had lost my confirmation and called, only to be told that there was no reservation in either my or my roommate's name (my roommate had already checked in). I thought maybe I had the wrong hotel. Not the case. I drove there and went... More

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CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Dean R, Thank you for taking the time to review your stay. We apologize for any inconvenience you experienced with our front desk staff. The Crowne Plaza Grand Rapids strives to be the place to stay, therefore, we have forwarded your experience to our Guest Service Manager, Nicki Kindt. If you had any further details about your experience, please... More

Buckley, Michigan, United States
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Decent hotel. Rooms are clean and spacious. Staff is very friendly. I stayed here fro 5 days for a business trip. The only downside is the walls are quite thin, and i could hear everything going on in the hallway. The beds were also a little firm to my liking. Good stay but will probably not return unless it is... More

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CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Lisa Y, Thank you for taking time to review your stay. We are glad to hear that you enjoyed our rooms. That being said, we apologize for any inconvenience you faced regarding your sleep quality. If you had any other suggestions as to how we could earn another two stars from you, please feel free to email us at... More

Midwest
Senior Contributor
48 reviews 48 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 17, 2014

Stay in hotels 100+ nights a year and this crowne was great. Conference room set up perfect as requested in contract. 2 pm late checkout so 4 up could br her nap. Ordered dinner from restaurant. Great free nacho bar by the way. They forgot the soup but discovered the error and delivered it before I could call. Excellent customer... More

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CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Travel2Much_2008, Thank you for taking the time to leave us your feedback. We are pleased to hear that your stay with us exceeded your expectations. We will be sure to forward your compliments to our Banquets department and Food and Beverage department so we can give praise where needed. We hope to have the opportunity to welcome you back... More

Contributor
12 reviews 12 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 14, 2014

Our retiree group of 82 people recently stayed at the hotel, and had a great experience. The rooms were spacious, clean and well maintained, and the food was excellent. In additional, the staff was responsive and friendly, and everything went off as scheduled. The Crowne Plaza has a number of different size meeting rooms which met out needs perfectly. Other... More

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Rydellbob, Thank you for taking the time to review your stay. We are happy to hear that you enjoyed our sleeping rooms, meeting rooms, location, complimentary wi-fi, complimentary airport shuttle, helpful staff, and food. Thank you for choosing the Crowne Plaza Grand Rapids as your place to stay. We hope to have the opportunity to welcome you group back... More

Au Train, MI
Senior Contributor
41 reviews 41 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 13, 2014

This was our first stay at a Crowne Plaza Hotel. We had an excellent two night stay this week. The hotel is very clean. The rooms are large and well appointed. The linens were crisp and the pillows were soft. The staff was extremely friendly...every staff person we encountered spoke to us and was very polite. All in all, we... More

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear jim5176, Thank you for taking the time to review your stay. We are very happy to hear that you enjoyed our rooms, linens, and staff. We will be sure to forward your compliments to the proper departments. Thank you again for your generous feedback. On behalf of the Crowne Plaza Grand Rapids, we appreciate your business and hope to... More

Harrison Township
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 3, 2014

Stayed here for a weekend while attending a soccer tournament. The hotel was clean, comfy beds and had a great free hot breakfast buffet. The outdoor pool area was nice with an outdoor tiki bar. What more could ask you? I would definitely return. Also located very close to restaurants and shopping.

Was this review helpful? Yes
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear scraphappy28, Thank you for taking the time to review your stay. We are happy to hear that you had a pleasant experience at our hotel and enjoyed our rooms, pool area, and convenient location. We will be sure to forward your compliments about our breakfast and outdoor tiki bar to our Food and Beverage department so we can give... More

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Additional Information about Crowne Plaza Grand Rapids (Airport)

Address: 5700 28th Street SE, Grand Rapids, MI 49546
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Grand Rapids (Airport) 3.5*
Number of rooms: 320
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Also Known As:
Crowne Plaza Grand Rapids (Airport) Hotel Grand Rapids
Grand Rapids Crowne Plaza

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