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Holiday Inn Grand Rapids Downtown

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310 Pearl Street Nw, US 131 and Pearl Street, Grand Rapids, MI 49504
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Holiday Inn Grand Rapids Downtown
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Holiday Inn Grand Rapids Downtown
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320 Reviews from our TripAdvisor Community

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Traveler rating
    105
    136
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Grand Rapids Downtown
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 10, 2013

We had booked a reservation here for 3 nights and we left after the first! The front desk was very rude and so was management. Also when we got to our room it was dirty. The sheets had blood stains and the floor looked like it wasn't touched for a week. Their we're ants in the bathroom and still food... More 

Was this review helpful? Yes 1
Heather E, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

HotelTips101, First, let me apologize for your experience at our hotel. To say the least, I am very concerned about your experience from start to finish. This is not what I have come to expect from my team. I would like the opportunity to look into your experience further so we may have the necessary coaching with the the team... More 

Grand Haven, Michigan
Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed June 10, 2013

Our second time at this hotel - and it won't be our last! We were on a little mini getaway weekend and attended the Daniel Tosh show at DeVos and the Festival of the Arts. A very clean and comfortable hotel right in the middle of it all! We are Blessed to live on the Lakeshore, but we love Grand... More 

Was this review helpful? Yes
Heather E, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Thank you so much for taking the time to review our hotel. We would agree that Grand Rapids has so much to offer visitors to do. Hopefully, we will see you back for Art Prize this fall. Thank you again for your kind review. More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 7, 2013

This was an overall horrible experience for myself and my co-workers. Upon booking the reservation there was an error with the room. I immediately called back to confirm they booked us a kind instead of two doubles. They noted on my reservation to change the reservation to a double. When we arrived to Holiday Inn the front desk representative was... More 

Was this review helpful? Yes
Ellen M, General Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear jdias54, I am very sorry to hear of your recent experience at our hotel and understand your frustration when things don’t go exactly as planned. Without knowing the details of your specific reservation, I can say that we have recently had several city wide conventions that utilized all of our two bed guest rooms which does limit what is... More 

Michigan
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed June 2, 2013

This hotel is in a wonderful downtown location in Michigan's best large city--Grand Rapids is very clean, safe, charming, and filled with friendly people, restaurants, art, and activities and interesting buildings. Most first-time visitors are surprised at the number of outdoor sculptures and installations in Grand Rapids,and the hotel is across the street from a beautiful river front park. The... More 

Was this review helpful? Yes
Ellen M, General Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Traveler4545, Your review touched on everything we feel is remarkable about our property and downtown location. What a great picture you painted of Grand Rapids and it reminds all Grand Rapidians to be grateful and not take our community for granted. Thank you for reminding us and staying with the Holiday Inn Grand Rapids Downtown. As you mentioned, there is... More 

Highland Park, Illinois
Level Contributor
115 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed May 28, 2013

Our first visit to Grand Rapids we didn't know what to expect. This is a fantastic city/area. No car needed if you stay downtown. Plenty of places to eat and drink. The people are as nice as anywhere we have been. I would definitely return to this beautiful area!

Was this review helpful? Yes
Ellen M, General Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Joe R, Grand Rapids truly is a great place to visit and as my team believes - to live. The Holiday Inn Grand Rapids Downtown is delighted to be part of the city and a leading hotel in the area. Please feel free to reach out to our team here next time you are planning a trip to Grand Rapids.... More 

Haslett, Michigan
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 27, 2013

We traveled here as a family for several local events. The location of this hotel was central and perfect. The room was clean, the pool was warm and heated, and the hot tub was very relaxing. The free parking in this area of town was a bonus, as there is a great variety of bars and restaurants within walking distance.... More 

Was this review helpful? Yes
Cincinnati, Ohio
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 26, 2013

I stayed at this hotel for 3 nights on a business trip recently. It was literally a block away from the convention center, with a lovely walk over the river along the way to and from. It had free parking as well, so it cost us nothing to leave the company car at the hotel versus the $8 a day... More 

Was this review helpful? Yes
Ellen M, General Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Hello KaceyK603, Thank you so much for sharing your experience at our hotel with TripAdvisor and its members. I was thrilled to know that start to finish your experience was great! Our company puts a large focus on guest service and the "golden rule". I have no doubt that the individuals on our team are truly what makes the difference.... More 

trevor-wa
Level Contributor
178 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
3 of 5 stars Reviewed May 25, 2013

I was there last week for a convention at the convention center, and yes they are the perfect walking location and the girls at the front desk were excellent all the time, but the list of shortcomings is too large to get a better than average rating 1. the air conditioing unit on the roof is is very bad condition... More 

Was this review helpful? Yes 1
Heather E, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear Trevor-wa, Thank you for taking the time to review your recent stay with us. You have made several reasonable suggestions on areas of opportunity for us. I am concerned about your experience on our upper floors as we have not had that be a typical experience for our guests. Please know that these units are checked frequently and have... More 

Nashville TN
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 24, 2013

We enjoyed our stay at this hotel but were disappointed with the room's layout. The small bathroom has in it only a toilet and bath/shower. The sink and tiny vanity area is outside the bathroom, in the room itself. Very weird to be washing your hands and brushing your teeth 2 feet from the bed. There was no closet with... More 

Was this review helpful? Yes
Amanda H, Director of Sales at Holiday Inn Grand Rapids Downtown, responded to this review

We appreciate your comments about our hotel. You are right that our rooms are a little smaller than you might expect. Being a downtown property it's tough to build out, just up! As for your concerns with the pillows, our staff and IHG could not agree with you more. There is a new pillow standard in place for all properties... More 

Arlington, Virginia
Level Contributor
93 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed May 18, 2013

I recently had the chance to stay at the HI downtown after my original hotel across the river was overbooked. This HI is in the perfect location, it's right across the street from the Gerald R Ford Presidential Museum, with access to the river walkways and huge walking bridges into downtown Grand Rapids - 5 stars! Rooms are very clean... More 

Was this review helpful? Yes
Ellen M, General Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Hello Mattpheil, Sounds like you have fallen in love with Grand Rapids just as much as those that call Grand Rapids home! Grand Rapids is truly a big city with small town values. There is no doubt we are proud of our staff and their guest service skills. However, it is a special feeling when our guests experience that service... More 

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