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All 52 Grand Rapids hotels

Holiday Inn Grand Rapids Downtown

3.0 of 5 Hotel   |   310 Pearl Street Nw, US 131 and Pearl Street, Grand Rapids, MI 49504
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81%
Ranked #17 of 52 hotels in Grand Rapids
Certificate of Excellence 2013
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 3 weeks ago
Emma B Rochester Hills, Michigan
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229 people have reviewed this hotel

Traveler rating
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    29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Korean first
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  • Any
English first
Saint Louis, Missouri
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel had plenty of rooms available. However, Room assigned was closest to major highway noise. 2nd room assigned closest to gigantic commercial vent and ac unit. 3rd room next to satellite dish. This was unacceptable. The hotel is worn and tired.

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Rochester Hills, Michigan
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I stayed here for a weekend while attending a reading conference. It was very clean and the staff was very friendly and accommodating. Since the conference did not end until after the check out time, they allowed us to store our belongings in a locked room instead of worrying about leaving them in the car. This was a really nice... More

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Ellen M, General Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Emma B, Thank you so much for your review and posting! We look forward to Michigan Reading Association's conference. We would love to have the association in Grand Rapids every year but do realize a rotation is nice for all attendees. My team truly tries to connect with each of our guests and it seems as though they accomplished that... More

Traverse City, Michigan
Top Contributor
239 reviews 239 reviews
39 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife and I stayed here during an event at the Van Andel. We were pleased to find a hotel downtown with free parking and competitive room rates. The staff was friendly and efficient at check-in, and the room clean and more than comfortable. Wi-Fi access was easy to set up, so no real issues at all. The rooms were... More

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Chennai
Contributor
13 reviews 13 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel for the last couple of weeks. The hotel is located at Downtown just beside the Ford Museum. Check in was like a breeze. Courteous staffs. Clean rooms with very basic amenities. This hotel has a Green Focus, which needs to be appreciates. The restaurant has limited menu and there is no buffet arrangement. Have been waiting... More

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Ellen M, General Manager at Holiday Inn Grand Rapids Downtown, responded to this review

iversivaram, Thank you for taking the time to post your critique of our property. We appreciate the feedback and will work to make some improvements in our food and beverage outlets. I hope that you will stay with us again soon and provide us more thoughts on ways to improve. Thanks again and safe travels to you! More

Central, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 9, 2014

Stayed at this hotel a last weekend for one night. The front desk agent who checked me in was fantastic! It looked like she was training someone and it was great that she showed her and explained to her what she was doing instead of just having the trainee sit back and try to learn after the fact. The only... More

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Chennai (Madras), India
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 8, 2014

I had a chance to recently stay at the Holiday Inn hotel in Grand Rapids downtown. the rooms are clean. the bathroom is slightly small for a size of this hotel. the internet speed was not ok and i have lot of difficulty accessing the wifi. also there is no buffet breakfast in the hotel so you land up spending... More

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IHGCare, Guest Relations Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear Mukundkasthuri, Thank you for taking the time to write us a review. I am glad that you found our rooms to be clean and comfortable. However, I regret the inconvenience you may have had with the Internet connection. Your comments will be used to consider for upgrades needed in our services. We all hope that you can give us... More

Contributor
15 reviews 15 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 7, 2014

My husband and I and our three young children spent four nights here. The second night, we had very rowdy drunken neighbors, and after a couple of hours of it, my husband complained to the night manager who dealt with it promptly and gave us a complimentary breakfast coupon. Everything was quiet the other nights. We specifically asked for a... More

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Michigan City, Indiana
Contributor
12 reviews 12 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 5, 2014

I stayed at this hotel for a conference and it was nice. Parking was free and we were able to check in early. The location is kind of on the edge of downtown but it was not bad at all. The rooms were nice and clean. They also had a little gift shop with snacks which was nice.

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Ellen M, General Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Hello wannabetravler42041, Thank you for your posting on TripAdvisor. We were very happy to know that your stay with us was quite comfortable and you were able to experience the majority of the hotel amenities. We would invite you back to Grand Rapids for future conference or perhaps just to explore the city. There is always something interesting happening in... More

Senior Contributor
21 reviews 21 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 5, 2014

I stayed here for 2 nights on a business trip to Grand Rapids in January. After some initial confusion were the help desk lost my inquiry, the staff, in particular a young lady named "Emily" bent over backwards to make it right. They could have lost me right there but she seized the opportunity to gain a customer for life.... More

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Michigan
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 26, 2014

I stayed one night for a two-day conference at the Amway Grand. It's a short walk from the HI, but the sidewalk had not been cleared (not the hotel's fault). Ordered a burger from the hotel restaurant in the evening and it was average. The room was nicely decorated and very clean. Good internet. My only real complaint was the... More

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Ellen M, General Manager at Holiday Inn Grand Rapids Downtown, responded to this review

BigGeorge1, We appreciate your candid comments regarding your stay at our Holiday Inn. I do apologize that a few items impacted your stay. Please know that we are working on a solution for the traffic noise and will continue to work on the sidewalks. Mother Nature has really challenged us to develop a better plan. Our culinary team has been... More

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Additional Information about Holiday Inn Grand Rapids Downtown

Also Known As:
Holiday Inn Grand Rapids Downtown Hotel
Holiday Inn Grand Rapids Downtown Hotel Grand Rapids
Days Inn Grand Rapids
Grand Rapids Days Inn
Address: 310 Pearl Street Nw, US 131 and Pearl Street, Grand Rapids, MI 49504
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Grand Rapids
#17 Family Hotel in Grand Rapids
#19 Business Hotel in Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Grand Rapids Downtown 3*
Official Description (provided by the hotel):
This 175 room full-service Holiday Inn, officially relaunched in December 2009. All guest rooms have 32" HDTVs, easy chair, large work desk. Rates include complimentary on site parking and wireless internet access. ... more   less 
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