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All 52 Grand Rapids hotels

Holiday Inn Grand Rapids Downtown

3.0 of 5 Hotel   |   310 Pearl Street Nw, US 131 and Pearl Street, Grand Rapids, MI 49504
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79%
Ranked #18 of 52 hotels in Grand Rapids
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A recent review
5 of 5 stars reviewed 4 days ago
Bud K Dearborn, Michigan
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262 people have reviewed this hotel

Traveler rating
    93
    113
    38
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
Dearborn, Michigan
Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed 4 days ago NEW

I have stayed here numerous times and it's always a pleasant experience. Clean, quiet rooms. Friendly staff. Reasonable rates. The bar & restaurant are wonderful. Within walking distance to numerous bars, restaurants and attractions. Everything you could ask for. Highly recommended.

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Somis, CA
Top Contributor
113 reviews 113 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stay often at holiday inn express hotels. This hotel was close to where we needed to be, so we gave it a shot. My room came with two beds & I was told there was a charge to change to one bed??! That was odd... With how many families are traveling today, it would be nice if this 3... More

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Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Avocado-gal, Thank you for your comments about your recent stay with us. We are sorry to hear your experience was less than satisfactory. Your comments are important to us and will be addressed with our team as we are always looking for areas to improve, both our service and our guest experience. We hope that this does not discourage you... More

East Lansing, Michigan, United States
1 review
5 of 5 stars Reviewed 1 week ago

Had an amazing stay at the Downtown Grand Rapids Holiday Inn! I cant say enough about how great the customer service was, i called for a roll-away it was there with in 3 minutes, i saw a little rench on my thermostat when i went to turn down the air - called again to the front desk and the same... More

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Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Kyle R, We appreciate you taking the time to leave such great comments about your stay with us. Hearing from a fellow hotelier who knows what great service is, your comments are very important to us! We will make sure to pass along your comments to all of our staff and hope that next time your in Grand Rapids you... More

RobynB1201
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I am an IHG Platinum member, and I made this reservation several months ago as a night-before-the-wedding/place-to-prepare-the-morning-of for my daughter and her bridesmaids. I called a few days beforehand to check on potential upgrades, and Samantha was so polite and so helpful in assisting my with questions and discussing different potential room options. We settled on an Executive Suite with... More

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Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

RobynB1201, Thank you for taking the time to post such wonderful comments about your recent stay! We are glad to hear that your room worked out perfectly for both sleeping accommodations and getting ready for the big day. We will make sure to pass on your great staff comments and hope to see you back soon for the next big... More

Rio Rancho
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 1 week ago

I am a Gold Member of the IHG Rewards Club. I normally stay in Holiday Inn Express Hotels but since we were going to a function that was within walking distance of the hotel we decided to book what I thought would be a King Suite at the Holiday Inn Grand Rapids Downtown. The room was much smaller than what... More

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Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Paul J, First, let me apologize for your experience at our restaurant. To say the least, I am very concerned about your experience from start to finish. This is not what I have come to expect from my team. Please know that your comments are taken very seriously and we will be working with all team members on service expectations... More

Ontario, California
Senior Contributor
48 reviews 48 reviews
46 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The boyfriend and I stayed here on our Western Michigan Beercation. It's right in downtown and you can walk anywhere from here. I had initially booked it through the hotel website itself, but ended up getting a deal on Priceline for a WAY cheaper price. The staff was very nice and helpful, parking was free and safe. We enjoyed our... More

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Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

SoCalC8, Thank you for taking the time to post comments about your recent stay. Its great to hear that our staff was accommodating and you enjoyed all the amenities our property has to offer. We hope to see you again in the future for another great stay! More

Detroit, Michigan
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Checked in on August 10, 2014 and checked out August 11 (of the same year, obviously). Arrived at about 8:00 PM and quickly checked in without any hesitation. Asked some questions about what was around and was given all sorts of great information. I asked for a late check out because I can't check into my next destination until 3:00... More

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Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

ralph_bigglesworth, Wow, thank you for your great comments on our property and staff. We love to hear comments about our service and amenities. We hope that you had a great time exploring the downtown area and hope to see you again in the future. On your next visit ask our desk about the YMCA that we partner with, maybe their... More

Contributor
20 reviews 20 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here two nights, recently, for work. The location of this hotel is great, right near downtown Grand Rapids, but the same time, it's location is it's bane. The hotel is literally 200 feet from U.S. 131, which is a major thoroughfare through the area... you hear cars and semi trucks all night long.. not a good location for light... More

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Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Blakk, Thank you for your comments. Our goal is always a restful nights sleep and we do apologize that is not what you experienced during your stay. We thank you for bringing it to our attention as we are always open for suggestions on way to improve our guest experience. In regard to your towel usage and cleaning, we do... More

Takoma Park, Maryland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

It was what you'd expect for a Holiday Inn. The room was clean and the hotel is within walking distance of things downtown. But I was here for a conference, so that stuff didn't matter that much. The problem I had was the noise. Noise inside the hotel wasn't really a problem but the outside noise was terrible. The hotel... More

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Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

CeliaArnaud, Thank you for your comments on your recent stay with us. Let me take a moment to apologize for the noise issues you experienced during your stay. As we are in the sleep business, uninterrupted sleep is the only kind we strive to provide. Your comments are greatly appreciated so we can address our problem areas and improve in... More

Munster, Indiana
Contributor
15 reviews 15 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel was in a great location. I got an amazing sleep in a quiet room, despite it being by the highway. The hotel also has free parking. I definitely recommend staying here if you are in downtown Grand Rapids.

Was this review helpful? Yes
Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

en i, Thank you for your comments! We are pleased to hear about the great sleep you had during your recent stay. As we continue to be one of the only places in the downtown area to offer complimentary parking, we hope that we will see you again in the future for another good nights rest! More

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Additional Information about Holiday Inn Grand Rapids Downtown

Address: 310 Pearl Street Nw, US 131 and Pearl Street, Grand Rapids, MI 49504
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Grand Rapids Downtown 3*
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Also Known As:
Holiday Inn Grand Rapids Downtown Hotel Grand Rapids
Days Inn Grand Rapids
Grand Rapids Days Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#3 Green Hotel in Grand Rapids #11 Romantic Hotel in Grand Rapids #16 Business Hotel in Grand Rapids
Hotel Class
Official Description (provided by the hotel)
This 175 room full-service Holiday Inn, officially relaunched in December 2009. All guest rooms have 32" HDTVs, easy chair, large work desk. Rates include complimentary on site parking and wireless internet access. ... more   less 
Number of rooms
175

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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