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Holiday Inn Grand Rapids Downtown

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310 Pearl Street Nw, US 131 and Pearl Street, Grand Rapids, MI 49504
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Holiday Inn Grand Rapids Downtown
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319 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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detroit
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I travel for my job, so I need to stay at many different hotels. That being said, this was a very poor hotel & should be avoided. Holiday Inn is not my 1st choice of hotels, now it's right up there on my list with Red Roof Inns & Motel 6. Hotel looks nice from outside & in the lobby,... More 

Was this review helpful? Yes 1
Langley, Arkansas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

I traveled with 3 other ladies for a local convention. Two of them claimed the bed on the side of the room nearer the restroom, thinking they wouldn't disturb anyone during the night when they went to the restroom, so I had the bed closest to the air conditioning unit. I was awakened over and over throughout the four nights... More 

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Marquette, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed over 430th of July weekend, (my second time there). Clean, spacious, comfortable, modern. Staff is friendly. Restaurant is great (only had breakfast) and bar/lounge is inviting. My niece loved the pool and hot tub. Great location downtown within walking distance of parks and restaurants/bars. Will most likely be my first choice every time I stay in GR!

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Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear Cheyanne, Thank you so much for your review of our hotel! We definitely look forward to seeing you the next time you visit Grand Rapids! Safe travels! More 

Arlington, Virginia
Level Contributor
86 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Recently stayed here for business and very satisfied with the hotel. The hotel gives you a good feeling right from entry. Everything you will need is found here, pool, fitness center, restaurant/lounge onsite, very small business center though. The recently renovated rooms are clean and well appointed with desk/fridge/TV. Despite the proximity to the highway, suprisingly quiet. Staff were friendly... More 

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Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Saline, Michigan
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here one night while coming through town. The hotel itself was clean and nice, nothing fancy but definitely well kept. There is no extra fee for parking which is great because the location is so close to downtown. You can walk to just about any bar or restaurant. The river walk is just a block away and has great... More 

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Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear Jenna, Thank you for taking the time to post about your stay with us! As the only hotel in Downtown Grand Rapids that offers complimentary parking for our guests, in addition to being pet-friendly, it is just one less thing to worry about while you're traveling! We hope to see you again soon - safe travels! More 

Flint, Michigan
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for 1 night on Friday, July 3rd. We chose this hotel because it was cheaper than the Amway and Marriot. You have to walk across the bridge to get to downtown Grand Rapids, but that's no big deal - it's about a 5 minute walk. It is right next to the Grand Rapids Public Museum and across... More 

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Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear hnaugler, Thank you for your candid review of our property! I am so glad to hear that you enjoyed your stay in the hotel. I am sorry to hear about your experience in the Pearl Street Grill, however. Please know that your feedback is greatly appreciated and very important to us, so this issue will certainly be looked into.... More 

Lapeer, MI
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel, located at 310 Pearl Street, right off the exit, is conveniently located across from the Gerald R. Ford Museum and the Van Andel Museum (tells the history of Grand Rapids and the state of MI), which are both excellent museums and well worth your time to explore. You could do both in one day if you wanted but... More 

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Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear RosieTholl, Thank you so much for taking the time to post about your experience with us! I am so pleased to hear that you enjoyed your stay and so much that Grand Rapids has to offer! We hope to see you again soon; safe travels! More 

Guangzhou, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 22, 2015

I have never had to cancel a reservation at the front desk before and walk out of a hotel, but I did here. I am a Platinum IHG member and travel for business and stay in hotels approximately 120-150 nights per year. For father's day weekend I decided to have a Saturday getaway with my wife as the kids were... More 

Was this review helpful? Yes 2
Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Thank you for bringing this to our attention. As an IHG Platinum Elite Rewards Club Member, we truly value your feedback. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with... More 

Michigan
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 19, 2015

We stayed one night midweek. For the price point and location the stay was average. Beds updated and comfortable, room clean and bathroom updated. Just missing some minor touches. No complimentary breakfast or lobby coffee bar; in room hair dryer kept shorting out

Was this review helpful? Yes
Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Thank you for taking the time to post about your stay with us! I am so glad to hear that you enjoyed your stay, and we hope to see you again soon! Safe travels! More 

Denver, Colorado
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed June 10, 2015

I was in Grand Rapids for an NCAA golf tournament, and our coach selected this hotel. The staff was very helpful and the hotel was updated and comfortable. I liked the location because I was able to walk to restaurants. Also, it is right on the highway, so it was an easy in and out. We ordered room service a... More 

Was this review helpful? Yes 1
Heather E, General Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Boandzo, Thank you for your kind review. Our team enjoyed hosting the NCAA Golf Tournament guests this year and it nice to hear you took advantage of our convenient location to get around town! I will be sure to pass along your compliments to our Chef about your in room dining experience as well. Happy Travels! More 

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