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Holiday Inn Grand Rapids Downtown

3.0 of 5 310 Pearl Street Nw, US 131 and Pearl Street, Grand Rapids, MI 49504
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Holiday Inn Grand Rapids Downtown
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Holiday Inn Grand Rapids Downtown
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296 reviews from our community

Traveler rating
    98
    128
    47
    10
    13
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46
79
17
97
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
Top Contributor
62 reviews 62 reviews
55 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed 1 week ago

I was disappointed in this Holiday Inn. I understand that most Holiday Inn's are indeed basic, and not meant to be a high-star establishment; but, for the price we paid to stay here, which was way above average HI prices, we thought it would be nicer. The rooms were tiny, and the bathroom was smaller than a closet. The sink... More 

Was this review helpful? Yes
Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear LynnJD, Thank you for taking the time to review your stay at the Holiday Inn Grand Rapids Downtown. It sounds like one of our King Executive rooms would suit you best - they are much larger than our standard rooms, and the sink is located inside the bathroom. While the Holiday Inn Express brand provides a complimentary breakfast, we... More 

Chicago, Illinois
Contributor
11 reviews 11 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Upon reflection, I realize that we have stayed at this hotel more than any other in America. How can this be you wonder? Grand Rapids? It may be a surprise to some but Grand Rapids is one of the great beer destinations in the World (not exaggerating), and is also close to many others in the beer-centric state of Michigan.... More 

Was this review helpful? Yes 1
Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear Aylwin_Forbes, What a delightful review to read! You captured the essence of our city beautifully, and I am so glad to hear that you enjoy staying with us so much! Next time you're in town, make sure you check out our Beer City USA Package (if you haven't already) - it includes a breakfast credit in the Pearl Street... More 

New York
Top Contributor
73 reviews 73 reviews
35 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed January 28, 2015

I was surprised by how expensive this hotel was given the brand and location, but the staff was very helpful about finding us a room to stay in despite the hotel being nearly at capacity. The hotel is in a nice location, with DeVos Place Convention Center a short, scenic walk across the Grand River. The area of town with... More 

Was this review helpful? Yes
Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear videoordvd, Thank you for posting about your stay with us! Being located right off of the expressway and still within walking distance of all of the attractions Downtown Grand Rapids has to offer is certainly a benefit for us! I will pass along your comments to our staff, as well! Safe travels! More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 26, 2015

Clean and comfy rooms, but in downtown and with a name like Holiday Inn I expected a little bit more. Bathroom was tiny. Literally! Squatty toilet and very shallow tub. Otherwise, standard issue stuff. Expect more for the price and location.

Was this review helpful? Yes
Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear Abe S., Thank you for posting about our hotel! I am delighted to hear that you found our accommodations comfortable - next time you visit, make sure you check out happy hour in our lounge Monday through Friday 4-6! Safe travels! More 

Cadillac, Michigan
Top Contributor
125 reviews 125 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed January 24, 2015

While the hotel has been significantly upgraded from what it used to be, it is still your basic Holiday Inn. On the plus side, the downtown location is easy to get to and handy, especially if you are in town for a function at the GVSU Eberhard Center, which is a very easy walk. The room was clean and the... More 

Was this review helpful? Yes
Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear DJP1979, Thank you for posting your comments about our hotel! It's true, our standard rooms do not have a microwave or refrigerator, but for a slight price increase, all of our feature rooms (both kings and two double beds) all have both microwaves and refrigerators, and our king executive rooms have their bathroom sinks contained in the bathroom (as... More 

Marshall, Michigan
Top Contributor
50 reviews 50 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 17, 2015

Good hotel, nothing extraordinary. Good location. They need to upgrade their sheets. They were rough and scratchy. Everything was clean. You walk right in to the bathroom area from the hallway door which is odd. Good for s single business traveler, I guess.

Was this review helpful? Yes 1
Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear TravelerAbroad2, Thank you for taking the time to post about our hotel! We appreciate the candid review you have given us. Safe travels! More 

Middleville, Michigan
2 reviews
2 of 5 stars Reviewed January 15, 2015

As far as the room and the location, I would give this hotel a five as the rooms were nice, the staff kind. When we arrived, we took our personal items to our room, got things set up so we could return and get ready for the evening event we came to Grand Rapids for. Went downstairs to eat dinner,... More 

Was this review helpful? Yes
Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear MichiganTravel888, Thank you for taking the time to post about your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologize for the inconvenience and disruption you experienced due to the power outage. It is our goal to consistently provide superior service and accommodations and your comments are... More 

New York City, New York
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 9, 2015

Let me preface this by saying I am a businessman who travels a lot and doesn't write reviews. This hell hole has made changed me. Oh god, where to begin. I get to the hotel and the parking lot is not cleared out from snow. I've read on previous reviews that this was a problem and had been fixed (nope).... More 

Was this review helpful? Yes 3
Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear NewYorkWisconsin, I am sorry to hear you were disrupted by the recent power outage, but thank you for taking the time to post about your stay. We appreciate all feedback from our guests. Safe travels! More 

Truro, Canada
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 2, 2015

Recently stayed at the holiday inn GR. Enjoyed our stay and the friendly staff. Room was very clean and great view of the river and downtown. Hottub and pool are great. Fitness room is limited. But full set of dumbells 5-50 and treadmills allows for any traveling workout. Location is close to many of the GR downtown hotspots. Highly recommend... More 

Was this review helpful? Yes
Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear Melissa, Thank you for posting your review of our staff and facilities! We greatly appreciate your comments, and hope to see you again soon! Safe travels! More 

Chicago, Illinois
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed December 29, 2014

I am an IHG, Hilton, SPG, and Hyatt member, but this is my first stay at an IHG property. First the positives: -Great location. You can walk to most places downtown. -The hotel bar has a good array of various craft beer. -Everyone was very helpful. Upon entering we were greeted with a smile(Samantha, I believe her name was, was... More 

Was this review helpful? Yes 1
Caitlin P, Front Office Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Dear David A, Wow! Thank you for taking the time to thoroughly review your experience with us! I really appreciate your comments about our hotel and staff, and will be sure to pass them on to Samantha. We hope to see you again soon! More 

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Additional Information about Holiday Inn Grand Rapids Downtown

Address: 310 Pearl Street Nw, US 131 and Pearl Street, Grand Rapids, MI 49504
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Grand Rapids Downtown 3*
Number of rooms: 175
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Also Known As:
Holiday Inn Grand Rapids Downtown Hotel Grand Rapids
Days Inn Grand Rapids
Grand Rapids Days Inn
Hotel Style:
#3 Green Hotel in Grand Rapids
#18 Business Hotel in Grand Rapids

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