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All 52 Grand Rapids hotels

Holiday Inn Grand Rapids Downtown

3.0 of 5 Hotel   |   310 Pearl Street Nw, US 131 and Pearl Street, Grand Rapids, MI 49504
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Holiday Inn Grand Rapids Downtown
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Ranked #18 of 52 Hotels in Grand Rapids
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 5 days ago
MSUJason East Lansing, Michigan
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265 reviews from our community

Traveler rating
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    38
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    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
East Lansing, Michigan
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for a concert at Van Andel Great hotel. Service was great. Rooms were clean and confortable. Walking distance from lots of things to do. Lobby bar and good Wifi If I had to nitpick It was a little pricey for a Tuesday night, but no other complaints than that.

Was this review helpful? Yes
Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

MSUJason, Thank you for taking the time out of your day to comment on your recent stay. It is nice to hear that our amenities were just what you needed when visiting the downtown area. One of our greatest amenities is being walkable to all of the great attractions Grand Rapids has to offer, but it is nice to hear... More

hastings, mn
Contributor
17 reviews 17 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Our reason for stopping here was to tour the Ford Presidential Museum and it could not have been a more convenient location for that because its located right across the street. We were pleased to find an excellent cafe attached to the Hotel and we had a very nice supper there at a reasonable price. Our room was located on... More

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Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

rocky1405, We want to thank you for your comments about your recent stay and are thrilled you chose us as the place to rest your head while visiting the Gerald R. Ford Museum. One of our great attributes is being so accessible to the areas attractions and love that it was accommodating for your trip! We are glad that you... More

Traverse City, Michigan
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We held a wedding rehearsal dinner, and the WHOLE process was fantastic! We had originally booked another venue and caterer that did not please us with the after booking details. After being "burned" by the other we were skeptical and looked at several options in Grand Rapids. Sara and the staff at HI were very helpful, thorough and even handled... More

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Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Scott H, Thank you for you wonderful comments on our banquet space and staff! We loved to hear that we could turn your day around and make it as special as you wanted in addition to an overall successful event. We will definitely pass on your great comments to Sara and our staff as the positive feedback is always great... More

Dearborn, Michigan
Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have stayed here numerous times and it's always a pleasant experience. Clean, quiet rooms. Friendly staff. Reasonable rates. The bar & restaurant are wonderful. Within walking distance to numerous bars, restaurants and attractions. Everything you could ask for. Highly recommended.

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Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Bud K, Thank you so much for your great comments about your recent stay! We always love to hear that our guests enjoyed every aspect of their stay and are passing on the word to others. As always, we hope to see you again soon! More

Somis, CA
Top Contributor
115 reviews 115 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stay often at holiday inn express hotels. This hotel was close to where we needed to be, so we gave it a shot. My room came with two beds & I was told there was a charge to change to one bed??! That was odd... With how many families are traveling today, it would be nice if this 3... More

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Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Avocado-gal, Thank you for your comments about your recent stay with us. We are sorry to hear your experience was less than satisfactory. Your comments are important to us and will be addressed with our team as we are always looking for areas to improve, both our service and our guest experience. We hope that this does not discourage you... More

East Lansing, Michigan, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Had an amazing stay at the Downtown Grand Rapids Holiday Inn! I cant say enough about how great the customer service was, i called for a roll-away it was there with in 3 minutes, i saw a little rench on my thermostat when i went to turn down the air - called again to the front desk and the same... More

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Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Kyle R, We appreciate you taking the time to leave such great comments about your stay with us. Hearing from a fellow hotelier who knows what great service is, your comments are very important to us! We will make sure to pass along your comments to all of our staff and hope that next time your in Grand Rapids you... More

RobynB1201
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I am an IHG Platinum member, and I made this reservation several months ago as a night-before-the-wedding/place-to-prepare-the-morning-of for my daughter and her bridesmaids. I called a few days beforehand to check on potential upgrades, and Samantha was so polite and so helpful in assisting my with questions and discussing different potential room options. We settled on an Executive Suite with... More

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Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

RobynB1201, Thank you for taking the time to post such wonderful comments about your recent stay! We are glad to hear that your room worked out perfectly for both sleeping accommodations and getting ready for the big day. We will make sure to pass on your great staff comments and hope to see you back soon for the next big... More

Rio Rancho
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I am a Gold Member of the IHG Rewards Club. I normally stay in Holiday Inn Express Hotels but since we were going to a function that was within walking distance of the hotel we decided to book what I thought would be a King Suite at the Holiday Inn Grand Rapids Downtown. The room was much smaller than what... More

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Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

Paul J, First, let me apologize for your experience at our restaurant. To say the least, I am very concerned about your experience from start to finish. This is not what I have come to expect from my team. Please know that your comments are taken very seriously and we will be working with all team members on service expectations... More

Ontario, California
Senior Contributor
48 reviews 48 reviews
46 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 11, 2014

The boyfriend and I stayed here on our Western Michigan Beercation. It's right in downtown and you can walk anywhere from here. I had initially booked it through the hotel website itself, but ended up getting a deal on Priceline for a WAY cheaper price. The staff was very nice and helpful, parking was free and safe. We enjoyed our... More

Was this review helpful? Yes
Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

SoCalC8, Thank you for taking the time to post comments about your recent stay. Its great to hear that our staff was accommodating and you enjoyed all the amenities our property has to offer. We hope to see you again in the future for another great stay! More

Detroit, Michigan
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 11, 2014

Checked in on August 10, 2014 and checked out August 11 (of the same year, obviously). Arrived at about 8:00 PM and quickly checked in without any hesitation. Asked some questions about what was around and was given all sorts of great information. I asked for a late check out because I can't check into my next destination until 3:00... More

Was this review helpful? Yes
Erin H, Manager at Holiday Inn Grand Rapids Downtown, responded to this review

ralph_bigglesworth, Wow, thank you for your great comments on our property and staff. We love to hear comments about our service and amenities. We hope that you had a great time exploring the downtown area and hope to see you again in the future. On your next visit ask our desk about the YMCA that we partner with, maybe their... More

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Additional Information about Holiday Inn Grand Rapids Downtown

Address: 310 Pearl Street Nw, US 131 and Pearl Street, Grand Rapids, MI 49504
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Grand Rapids Downtown 3*
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Also Known As:
Holiday Inn Grand Rapids Downtown Hotel Grand Rapids
Days Inn Grand Rapids
Grand Rapids Days Inn

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