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BEST WESTERN Hospitality Hotel & Suites

2.0 of 5 5500 28th Street SE, Grand Rapids, MI 49512-2052
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BEST WESTERN Hospitality Hotel & Suites
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BEST WESTERN Hospitality Hotel & Suites
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230 reviews from our community

Traveler rating
    86
    56
    40
    30
    18
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81
57
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42
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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EAST LANSING
1 review
5 of 5 stars Reviewed 2 weeks ago

stayed here because my son had an early flight out of Gerald Ford Airport-- great location and so much fun to go swimming during a snow storm Easy access to places in Grand Rapids and a short drive to the airport

Review collected in partnership with Best Western

Was this review helpful? Yes
Rose B, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for your wonderful response about your stay at the Grand Rapids Best Western. We look forward to seeing you on your next stay. More 

Redmond
Contributor
15 reviews 15 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Quiet, clean, comfortable bed and close to restaurants. Sports bar and restaurant next door has great burgers and selection of beer. Pizza close for families. Meyer across the street. Shuttle to airport.

Was this review helpful? Yes
Rose B, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for kind response about the convenient the location of your stay was being close to many amenities. More 

lillesommerfugl
Top Contributor
85 reviews 85 reviews
24 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We recently spent one night at the Best Western Hospitality Hotel and enjoyed our stay. The room we had was large and comfortable. It had a microwave and a fridge and a flat screen tv, as well as a coffee maker. The bathroom was ok. The wifi was decent. The fridge was very loud, and as we did not have... More 

Was this review helpful? Yes
Rose B, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

I am so glad you enjoyed your stay at the Grand Rapids Best Western Hospitality property. I hope you will be able to stay with us again real soon. Thanks you for your kind words in your response about the hotel and my staff. More 

kalamazoo, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

The hotel was clean, the pool is fantastic, and large enough for all ages of the family to enjoy. The hot breakfast is good that they offer it, but not a wide variety of choices for children to eat. The rooms are a nice size and very comfortable. I would definitely recommend it to others as a final choice of... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Rose B, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for the kind word on the Tripadvisor about you weekend getaway. I hope to you soon at our location. More 

Mason, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

I always return to the Best Western in Grand Rapids, Mi. because my grandchildren love the swimming pool , and the service is wonderful !! The hotel has been updated with new carpeting ,paint, light fixtures etc. Has a great breakfast, and the pool and hot tub are wonderful!! The people here go out of their way to make sure... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Rose B, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for the kind compliments you made on your review about noticing our team has been very busy at the renovations. I am glad you enjoyed your stay at the Best Western Hospitality in Grand Rapids. More 

Grand Rapids, United States
1 review
5 of 5 stars Reviewed December 22, 2014

good place to stay .. near expressway for quick on/off friendly staff gigantic swimming pool with jacuzzi and fresh water shower. excellent breakfast with hot and cold choices. Even good late day snacks. close to restaurants and shopping for last minute buys.

Review collected in partnership with Best Western

Was this review helpful? Yes
Best_Western_23161, Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for your review on our hotel. I am glad you enjoyed your stay at Best Western. More 

Grand Rapids, United States
1 review
5 of 5 stars Reviewed December 1, 2014

I had a great time. The hot breakfast was pretty good, I would have liked a larger selection, but the fact that they had hot waffles makes it a plus for me. The coffee maker in my room was broken (missing a part) but I just bought a latte from across the street. The tv didn't have a lot of... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Best_Western_23161, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

I am glad you enjoyed hot waffles for breakfast and the hot tub / Jacuzzi at your stay at Grand Rapids Mi location. We look forward to see you when you return to our property. More 

terre haute, United States
1 review
3 of 5 stars Reviewed November 20, 2014

fix your door locks. The outside door looks did not work. Anyone can walk right into the hotel at anytime. The room was clean, but the bed was ok, and the pillows where nothing to talk about. Bring your own if you like to sleep with a pillow

Review collected in partnership with Best Western

Was this review helpful? Yes
Best_Western_23161, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Dear Valued Guest, I would like to thank you for your feed back on your stay. I will take your comment and concerns to my team to resolve the issues with the doors. Thank you We look forward to your next stay at our hotel More 

Warren, United States
1 review
2 of 5 stars Reviewed November 3, 2014

In both rooms I booked, the lighting was an issue. Light over 1st room bathroom was flickering and needed replacing (did); 2nd room, bed lamp and bath heat lamps would not turn off; called for maintenance but no one showed up so we slept with lights on. Staff IS friendly, however

Review collected in partnership with Best Western

Was this review helpful? Yes
Best_Western_23161, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Dear Guest, Thank you for the review. I am so sorry for your issues with the room accommodations. I will work hard with my team to reassure these issue will be prevented for your future stay. More 

Eugene, Oregon
Top Contributor
94 reviews 94 reviews
33 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed October 30, 2014

First time to Grand Rapids and I try to use Best Western hotels. This one did not look too bad from outside and the hallway looked clean and in good shape. There is no parking close to the entrance where the only elevator is. The bathroom was small and not well laid out. There was a mirror on the wall... More 

Was this review helpful? Yes
Best_Western_23161, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Dear Guest, Thank you for your review. I will address these issues and work with my team to prevent these issues from happening again. More 

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Additional Information about BEST WESTERN Hospitality Hotel & Suites

Address: 5500 28th Street SE, Grand Rapids, MI 49512-2052
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Hospitality Hotel & Suites 2*
Number of rooms: 120
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Also Known As:
Best Western Hospitality Hotel Grand Rapids
Best Western Hospitality Hotel And Suites
Best Western Grand Rapids
Grand Rapids Best Western

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