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All 52 Grand Rapids hotels

BEST WESTERN Hospitality Hotel & Suites

2.0 of 5 Hotel   |   5500 28th Street SE, Grand Rapids, MI 49512-2052
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Ranked #26 of 52 hotels in Grand Rapids
A recent review
3 of 5 stars reviewed 1 week ago
Peter J Ladue, Missouri, United States
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203 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Lafayette, Louisiana
2 reviews
2 of 5 stars Reviewed 1 week ago

Too much noise and clutter! Staff was fine but the facility was a mess! The grounds were a mess and the security was lacking! The overall value was poor considering all of the substandard qualities of rooms and general grounds! I have never given the poor of a rating, but qualify that the hotel was being renovated and they probably... More

Review collected in partnership with Best Western

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Ladue, Missouri, United States
19 reviews 19 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

In the interest of full disclosure I got my room on hotwire and because of that I got this hotel at about 50% off. The hotel itself is a little rough around the edges but it looks like the property owners are slowly working to improve the property which is a good sign. That being said I found the room... More

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

This hotel was absolutely wonderful! A beautiful and clean indoor pool, and a very nice and relaxing hot tub. It's only about 5 minutes from the Van Andel Arena! There's a delicious breakfast and clean comfy rooms. Myself and 3 others stayed in a bedroom with two queen sized beds. I will absolutely stay there again!

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Battle Creek, Michigan
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

This is an older hotel and needs (which they are starting to do)updating. The room was comfortable and clean. The ability to stay and fly was really a plus. Cost is MUCH less than if we parked at the airport. Thus, this made our stay very economical.

Review collected in partnership with Best Western

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Whitmore Lake
13 reviews 13 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Although some of the areas in this hotel are in need of updating( shower/tubs), it is a very good value. Rooms are good size, beds comfortable, heating/cooling adequate and not too loud. Has a very nice, large indoor pool and hot tub. Treadmills in fitness area are adequate, but there was no air and it is connected to pool, so... More

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3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

I booked this hotel looking for an inexpensive option to staying with family while traveling for a wedding. Sleeping in their garage on a cot would have been cleaner. I understand the hotel is being renovated but how the board of health has continued to let them operate amazes me. Our first room the door didn't open unless you body... More

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Chicago, Illinois
11 reviews 11 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

I wasn't sure about booking this hotel since the reviews seemed somewhat mixed, but I'm glad I chose it. We had a very pleasant stay, though we tend to be low-maintenance travelers. The room was clean and the decor was fairly new. They were indeed doing construction/renovations during our stay, but I'd rather see a hotel investing in their property... More

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Monkton, Maryland, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Toxic smell of glue pervades the place tonight, Aug 5, 2014, due to doors being resurfaced. Hotel could not find my "guaranteed and non-refundable" reservation made through Hotels.com due to the fact that they depend on faxed paper copies being filed by hand and my reservation was not in their book. Shuttle driver from airport was very cool and desk... More

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Sydney, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

Excellent location,staff and value for the money.Ample parking.Good hot breakfast.Room and bed a bit tired.Hot coffee and a snack available in the lobby.Smoking area with a chair and overhead cover available.

Review collected in partnership with Best Western

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Mount Pleasant, MI, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

They do a good job nothing really to complain about, last 2 stays we have had bad luck with other guests being inconsiderate (mostly children of guests). We told the the manager, but we were always leaving the next day so not much they could do by then. Overall though, breakfast is descent, dinner doesn't have as much variety, but... More

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Additional Information about BEST WESTERN Hospitality Hotel & Suites

Address: 5500 28th Street SE, Grand Rapids, MI 49512-2052
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Hospitality Hotel & Suites 2*
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Also Known As:
Best Western Hospitality Hotel Grand Rapids
Best Western Hospitality Hotel And Suites
Best Western Grand Rapids
Grand Rapids Best Western

45 photos of this hotel

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All traveler photos (32)
Room/suite (6)
Bathroom (5)
Pool/beach area (3)
Hotel & grounds (2)
Dining (1)
Family/play areas (1)
Other (14)

Management photos: Courtesy of the property manager

All management photos (14)
Hotel & grounds (6)
Room/suite (2)
View from room (1)
Pool/beach area (1)
Bathroom (1)
Dining (1)
Business center/function rooms (1)
Other (1)


Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#11 Romantic Hotel in Grand Rapids
Hotel Class
Official Description (provided by the hotel)
Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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