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All 52 Grand Rapids hotels

BEST WESTERN Hospitality Hotel & Suites

2.0 of 5 Hotel   |   5500 28th Street SE, Grand Rapids, MI 49512-2052
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64%
Ranked #26 of 52 Hotels in Grand Rapids
A recent review
5 of 5 stars reviewed 5 days ago
Katherine C Mason, United States
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208 reviews from our community

Traveler rating
    79
    53
    35
    25
    16
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Mason, United States
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

The staff went out of their way to make my stay comfortable. I was here for a week with my three Grandchildren due to their Mommy going into labor early. They loved the pool, food was good, beds were comfortable!!

Review collected in partnership with Best Western

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Rose City, Michigan
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Stayed at this hotel for one night for a two day business workshop. Staff was very accommodating, rooms are clean and spacious. I didn't eat the complimentary breakfast, however, the donuts/pasties in the meeting room were delicious! Staff very friendly, especially Ericka, the thirst shift agent, she was professional and helpful! Hope to come back to the area soon, I... More

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Sarnia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

A few things like bathtub drain plugs and bathroom lights didn't work properly but we made out ok. Motel seems to be under rennovations (we were not told that). Breakfast was not bad but the high chairs were broken.

Review collected in partnership with Best Western

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grand rapids, mi, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Everything was as good or better than I expected it to be. The room was spacious, clean and comfortable. We had a microwave and a refrigerator, which we used. I did not use the pool but wish I would have: it was very clean and also had a hot tub.

Review collected in partnership with Best Western

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Mesa, United States
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Airport shuttle never showed after an hour wait. Room had leaking A/C unit, a closet door that fell off the hinges and a tub that drained slowly. The breakfast was good, and the bed was comfortable, but if I had my choice I'd choose a different hotel next time. We did have good luck upon return to the airport the... More

Review collected in partnership with Best Western

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Lafayette, Louisiana
2 reviews
2 of 5 stars Reviewed 4 weeks ago

Too much noise and clutter! Staff was fine but the facility was a mess! The grounds were a mess and the security was lacking! The overall value was poor considering all of the substandard qualities of rooms and general grounds! I have never given the poor of a rating, but qualify that the hotel was being renovated and they probably... More

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Ladue, Missouri, United States
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

In the interest of full disclosure I got my room on hotwire and because of that I got this hotel at about 50% off. The hotel itself is a little rough around the edges but it looks like the property owners are slowly working to improve the property which is a good sign. That being said I found the room... More

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1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

This hotel was absolutely wonderful! A beautiful and clean indoor pool, and a very nice and relaxing hot tub. It's only about 5 minutes from the Van Andel Arena! There's a delicious breakfast and clean comfy rooms. Myself and 3 others stayed in a bedroom with two queen sized beds. I will absolutely stay there again!

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Battle Creek, Michigan
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is an older hotel and needs (which they are starting to do)updating. The room was comfortable and clean. The ability to stay and fly was really a plus. Cost is MUCH less than if we parked at the airport. Thus, this made our stay very economical.

Review collected in partnership with Best Western

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Whitmore Lake
Contributor
13 reviews 13 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Although some of the areas in this hotel are in need of updating( shower/tubs), it is a very good value. Rooms are good size, beds comfortable, heating/cooling adequate and not too loud. Has a very nice, large indoor pool and hot tub. Treadmills in fitness area are adequate, but there was no air and it is connected to pool, so... More

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Additional Information about BEST WESTERN Hospitality Hotel & Suites

Address: 5500 28th Street SE, Grand Rapids, MI 49512-2052
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Hospitality Hotel & Suites 2*
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Also Known As:
Best Western Hospitality Hotel Grand Rapids
Best Western Hospitality Hotel And Suites
Best Western Grand Rapids
Grand Rapids Best Western

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