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BEST WESTERN Hospitality Hotel & Suites

2.0 of 5 5500 28th Street SE, Grand Rapids, MI 49512-2052
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BEST WESTERN Hospitality Hotel & Suites
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BEST WESTERN Hospitality Hotel & Suites
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235 reviews from our community

Traveler rating
    86
    57
    44
    30
    18
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83
59
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43
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Saint Clair, Michigan
Senior Contributor
47 reviews 47 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars NEW

This motel is quiet and very convenient to the expressway and shops and restaurants. The pool was very nice and clean and the staff very helpful. Put your do not disturb sign on the door though. We had just got there and were changing and there was a rap on the door and then it opened. could have been really... More 

Review collected in partnership with Best Western

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Madison, Wisconsin
Top Contributor
90 reviews 90 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The building is a bit worn around the edges, but the atmosphere and the people were jolly. Right from the start, we felt welcome, beginning with Veronica at the front desk. Signs of good management. Nice and reassuring. Grand Rapids is in the middle of the coldest part of winter, yet this was a nice warm stay for us. The... More 

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West Michigan
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Traveling in February we didn't want to risk not getting to the airport in time for a 7am flight so we took advantage of their Park and Sleep rate which was actually less than the regular rate. The room was average, nothing wrong, but nothing to write home about. The shuttle was prompt both for our early morning ride over... More 

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AmandaMoorebw, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

I am so glad that you got such a wonderful experience with our shuttle. We pride ourselves on a great customer service experience. We look forward to exceeding your expectations in the future. More 

Warren, Michigan
Contributor
17 reviews 17 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Let me start by saying that I am a Platinum Best Western Rewards member. I stay over 200 nights a year in hotels, mostly in the Best Western chain. This is an average hotel. I will not hold the fact they are remodeling against them, it will be really nice when they are done. What I will hold against them... More 

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Rose B, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

I am sorry that you had such a poor experience. I will try to address each of your issues fully. 1. The internet. The support that is provided by IT does the best job that they can. Any IT situation is hard to handle remotely and they try to provide the best customer service that they can and resolve the... More 

Chicago, Illinois
Top Contributor
73 reviews 73 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I'm way too late to write this review but wanted to share our experience. We stayed here during Tulip festival (Holland,MI) weekend. Hotel was completely occupied I guess and it got very noisy during night. Otherwise it's standard best western. Rooms were clean, breakfast was good.

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EAST LANSING
1 review
5 of 5 stars Reviewed January 11, 2015

stayed here because my son had an early flight out of Gerald Ford Airport-- great location and so much fun to go swimming during a snow storm Easy access to places in Grand Rapids and a short drive to the airport

Review collected in partnership with Best Western

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Rose B, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for your wonderful response about your stay at the Grand Rapids Best Western. We look forward to seeing you on your next stay. More 

Redmond
Contributor
17 reviews 17 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 11, 2015

Quiet, clean, comfortable bed and close to restaurants. Sports bar and restaurant next door has great burgers and selection of beer. Pizza close for families. Meyer across the street. Shuttle to airport.

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Rose B, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for kind response about the convenient the location of your stay was being close to many amenities. More 

lillesommerfugl
Top Contributor
88 reviews 88 reviews
26 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed January 4, 2015

We recently spent one night at the Best Western Hospitality Hotel and enjoyed our stay. The room we had was large and comfortable. It had a microwave and a fridge and a flat screen tv, as well as a coffee maker. The bathroom was ok. The wifi was decent. The fridge was very loud, and as we did not have... More 

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Rose B, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

I am so glad you enjoyed your stay at the Grand Rapids Best Western Hospitality property. I hope you will be able to stay with us again real soon. Thanks you for your kind words in your response about the hotel and my staff. More 

kalamazoo, United States
1 review
3 of 5 stars Reviewed January 1, 2015

The hotel was clean, the pool is fantastic, and large enough for all ages of the family to enjoy. The hot breakfast is good that they offer it, but not a wide variety of choices for children to eat. The rooms are a nice size and very comfortable. I would definitely recommend it to others as a final choice of... More 

Review collected in partnership with Best Western

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Rose B, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for the kind word on the Tripadvisor about you weekend getaway. I hope to you soon at our location. More 

Mason, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed December 28, 2014

I always return to the Best Western in Grand Rapids, Mi. because my grandchildren love the swimming pool , and the service is wonderful !! The hotel has been updated with new carpeting ,paint, light fixtures etc. Has a great breakfast, and the pool and hot tub are wonderful!! The people here go out of their way to make sure... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Rose B, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for the kind compliments you made on your review about noticing our team has been very busy at the renovations. I am glad you enjoyed your stay at the Best Western Hospitality in Grand Rapids. More 

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Additional Information about BEST WESTERN Hospitality Hotel & Suites

Address: 5500 28th Street SE, Grand Rapids, MI 49512-2052
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Hospitality Hotel & Suites 2*
Number of rooms: 120
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Also Known As:
Best Western Hospitality Hotel And Suites
Best Western Hospitality Hotel Grand Rapids
Best Western Grand Rapids
Grand Rapids Best Western

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