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BEST WESTERN Hospitality Hotel & Suites

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5500 28th Street SE, Grand Rapids, MI 49512-2052
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BEST WESTERN Hospitality Hotel & Suites
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BEST WESTERN Hospitality Hotel & Suites
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262 reviews from our community

Traveler rating
    96
    64
    48
    32
    22
See reviews for
94
62
19
52
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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  • English first
  • Swedish first
  • Any
English first
  • All months
    (262)
  • Mar-May only
    (79)
  • Jun-Aug only
    (65)
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    (57)
  • Dec-Feb only
    (61)
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Surf City, North Carolina
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

For a mid-priced hotel, it was clean and comfortable. The room was small and closet hard to get into. The lock on the door only worked if you pulled very hard. However the pool and hot tub were very good. My biggest complaint is with customer service. They billed me after my trip even though I had prepaid. It took... More 

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Madison Heights, Michigan
Contributor
20 reviews 20 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

we stayed for my daughters Volleyball tournament. It was a nice hotel. Friendly staff and very helpful with our group. Hotel rooms were clean and up to date. Location is great. I would stay here again if I were in Grand Rapids again.

Review collected in partnership with Best Western

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Grand Rapids, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Bed was very comfortable. All the necessities were available in the room; hair dryer, coffee pot, refrigerator. Heater unit was very noisy and the free dinner was hot dogs. Price at reservation time was $114, at check-in, it was $142. Staff was very friendly.

Review collected in partnership with Best Western

Was this review helpful? Yes
AmandaMoorebw, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

I am sorry that the billing wasn't explained to you better. The room was $114.99, with a 9% local hospitality tax, 6% sales tax, and a $10 incidental hold. The $10 is returned at checkout. Again, I apologize if that wasn't explained better. I do hope you come back to see us. More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Helped with everything and made it a great stay for me id tell everyone to stay there. Kind people and great advierment for family and friends or just for a quite night out.. Thats the place to be anytime

Was this review helpful? Yes
AmandaMoorebw, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for the kind words. Please come back and see us again soon. More 

Monticello, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Wouldn't think of another place other than Best Western. We feel at home there, no matter where you go there is always a Best Western. Just get on the internet and let your fingers do the work for you or just give them a call they will find the Closes Best Western for you. Simple as that.

Review collected in partnership with Best Western

Was this review helpful? Yes
AmandaMoorebw, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

We love to hear when people are loyal to our brand. I hope that we lived up to and exceeded your expectations. Please do come back and see us again. More 

Naperville, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

Even though the hotel looks normal on the outside, it is not updated on the inside with rooms needing repairs like missing tiles and wallpaper, door handles loose. Outside entrances are keep open with towels for smokers to go in and out without keys and Hotel is ok with this since I checked. Staff not service minded and appear to... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
AmandaMoorebw, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

I do apologize again for all the issues you experienced. We are undergoing a renovation as we speak with all of our rooms getting a complete makeover. I do hope that you will come back and give us another chance to make a great impression More 

Travelers are raving about these Grand Rapids hotels

Frankenmuth, United States
1 review
2 of 5 stars Reviewed April 21, 2015

Hotel was noisy and staff did not respond after several calls to desk. Kids were running and yelling in hallways until after 12 in the morning. Slamming doors, kids running and yelling, no sleep. Stay away people

Review collected in partnership with Best Western

Was this review helpful? Yes
AmandaMoorebw, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

I apologize for the noise. We do expect parents to keep an eye on their kids. We have made stricter rules on how to handle these situations in the future. I do hope that you give us another chance at a great impression. More 

Asheboro, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 8, 2015

I was in town between stops on a long business trip and stayed in one of the Best Western's King bedroom suites. Very impressed, I was traveling alone and got to enjoy dual bathrooms... I of course utilized both. Also in my room was a very roomy sitting area, a separate counter space area with Microwave and minifridge. The bed... More 

Was this review helpful? Yes
AmandaMoorebw, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

I am so glad that you were impressed with the accommodations. Please do keep us in mind for the future, we would love to see you again! More 

Gaylord, United States
1 review
5 of 5 stars Reviewed April 7, 2015

Room was comfortable, and clean. Employees were helpful and nice. Close to airport. Just needed a place to sleep before getting on the airplane. Had some mishapes with wake up call and shuttle for airport, but employees handled and were on top of it and got the problems resoveled quickly.

Review collected in partnership with Best Western

Was this review helpful? Yes
AmandaMoorebw, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

I am so glad to hear that we were able to address your issues and that you had an enjoyable stay. Come back and see us again soon! More 

grand rapids, United States
1 review
5 of 5 stars Reviewed April 5, 2015

The staff is great, and because of them we will be back, they have a large pool and hot tub. If you need something they will help you get it, or will bring it to your room for you. We have stayed here multiple times over the past few years and actually stayed for 7 days because of remodeling our... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
AmandaMoorebw, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you so much for your kind words. We do whatever we can to help. We hope to see you again soon. More 

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