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All 51 Grand Rapids hotels

BEST WESTERN Hospitality Hotel & Suites

2.0 of 5 Hotel   |   5500 28th Street SE, Grand Rapids, MI 49512-2052
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Ranked #27 of 51 Hotels in Grand Rapids
A recent review
3 of 5 stars reviewed 3 days ago
Roy D terre haute, United States
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223 reviews from our community

Traveler rating
    82
    54
    39
    30
    18
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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terre haute, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

fix your door locks. The outside door looks did not work. Anyone can walk right into the hotel at anytime. The room was clean, but the bed was ok, and the pillows where nothing to talk about. Bring your own if you like to sleep with a pillow

Review collected in partnership with Best Western

Was this review helpful? Yes
Best_Western_23161, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Dear Valued Guest, I would like to thank you for your feed back on your stay. I will take your comment and concerns to my team to resolve the issues with the doors. Thank you We look forward to your next stay at our hotel More

Warren, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

In both rooms I booked, the lighting was an issue. Light over 1st room bathroom was flickering and needed replacing (did); 2nd room, bed lamp and bath heat lamps would not turn off; called for maintenance but no one showed up so we slept with lights on. Staff IS friendly, however

Review collected in partnership with Best Western

Was this review helpful? Yes
Best_Western_23161, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Dear Guest, Thank you for the review. I am so sorry for your issues with the room accommodations. I will work hard with my team to reassure these issue will be prevented for your future stay. More

Eugene, Oregon
Top Contributor
91 reviews 91 reviews
33 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 3 weeks ago

First time to Grand Rapids and I try to use Best Western hotels. This one did not look too bad from outside and the hallway looked clean and in good shape. There is no parking close to the entrance where the only elevator is. The bathroom was small and not well laid out. There was a mirror on the wall... More

Was this review helpful? Yes
Best_Western_23161, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Dear Guest, Thank you for your review. I will address these issues and work with my team to prevent these issues from happening again. More

Grand Rapids, Michigan
2 reviews
1 of 5 stars Reviewed 3 weeks ago

We had power outage in our home and needed a place to stay for a night. The room was pretty clean but the walls are paper thin. Next door neighbors were getting to know each other in a noisy fashion. Later the woman was demanding a higher payment that resulted in shouting @ 1am! My family heard every word! I... More

Was this review helpful? Yes
Best_Western_23161, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Dear Guest, Thank you for your review. I am truly sorry for your bad experience at this hotel. I will reassure that this was an isolated incident and I will try to prevent this from happening again. More

1 review
4 of 5 stars Reviewed October 13, 2014

We were in the Grand Rapids area for a conference and the Art Prize events. We stayed at the Best Western. The hotel room was clean, nice King size bed, roomy jacuzzi tub. It was an easy in and out off the highway. Will stay there again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Best_Western_23161, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Dear Guest, Thank you for the great review. I look forward to you staying with Best Western Again Real soon. More

1 review
2 of 5 stars Reviewed October 12, 2014

There was a towel in the bathroom that had either poop or blood on it, no toilet paper, the lights were not plugged in and after we plugged them all in one of hem did not work, the alarm clock was not plugged in and one of the front desk agents (the one who checked us in) was not friendly... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Best_Western_23161, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Dear guest, Thank you for your review of your property. I regret to hear that your stay was less than satisfactory and although it is difficult for us to hear, we use these reviews to encourage guest to stay with us. I will reassure you that I will speak to our team to help prevent this from ever happening again. More

Grayslake, Illinois, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 7, 2014

smelly, outdated, toilets are tiny, room dark and not comfortable, tv's didn't get good reception. i wouldn't pay the price i paid for a room like this again. I booked a room through the Best Western web site on September 2nd. My confirmation was for a king bed room at $98.99 plus taxes. When we arrived on the reservation date... More

Was this review helpful? Yes
Cameron C, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for your recent review. Although it hurts to see negative comments, we do appreciate them so that we can learn and correct them going forward. I sincerely apologize for the issues you encountered during your stay. Regarding the odor that you spoke of, we are working to find the root cause, fortunately we know it isn't coming from... More

Grand Rapids
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 6, 2014

This hotel way exceeded my expectations! The staff was very friendly, the hotel was dog friendly, the suite had two bedrooms, two tv's and two bathrooms! The tv's were new. The hot tub was hot, my kids loved the pool, and I used the exercise facility. The best part was the FULL breakfast as the staff kept it hot and... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Cameron C, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you so much for the wonderful review. We are ecstatic that you were able to take advantage of the amenities that we offer. We are also happy that you were able to enjoy your visit with your legged family member. We look forward to your visit next time you visit Grand Rapids. More

Chicago, United States
1 review
2 of 5 stars Reviewed September 29, 2014

Room was old. No door between King room and Queen sleeper area. Tub did not drain, stood in dirty water to take shower. Nasty film of oil and scuzz on the pool. Not kept up on breakfast. Can't offer free breakfast if there is nothing there to eat. Good thing Tim Horton's opened across the street.

Review collected in partnership with Best Western

Was this review helpful? Yes
Cameron C, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

I would like to apologize that your stay did not live up to your expectations. Our breakfast staff is generally very good at keeping everything stocked from the time breakfast starts until it ends. On occasions supplies may run low during periods of heavy occupancy, but I assure you they work very hard to provide each guest with enough food... More

1 review
2 of 5 stars Reviewed September 28, 2014

Staff were nice and helpful but the hallways were filthy and the room had a terrible order in it. The outside doors were propped open and had paint smears on them and there were old curtain mechanisms piled up in the hallway.

Review collected in partnership with Best Western

Was this review helpful? Yes
Cameron C, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

While we never like to see negative reviews, we do value feedback from our guests so that we may improve on what may be lacking. I would like to speak to a couple of the issues you raised. The doors being propped open are a major safety issue that we take very seriously. Our staff has been instructed to close... More

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Additional Information about BEST WESTERN Hospitality Hotel & Suites

Address: 5500 28th Street SE, Grand Rapids, MI 49512-2052
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Hospitality Hotel & Suites 2*
Number of rooms: 120
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Also Known As:
Best Western Hospitality Hotel Grand Rapids
Best Western Hospitality Hotel And Suites
Best Western Grand Rapids
Grand Rapids Best Western

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