So we booked a one night stay about 5 days in advance via Orbitz for this hotel in Grand Rapids. We had booked a "suite". So, a King bed, sofa bed, TWO bathrooms - these were some of the amenities advertised. Check happened normally, but when we entered the room, we saw that it was an ordinary room - 2... More

We had a room with king bed and we had no problems or complaints at all. The room had a refrigerator & microwave. Everything was clean and the bed was very comfortable. There's a Brann's restaurant right next door which was nice. Overall a wonderful night's stay.

My worst hotel experience ever. Planned on staying 4 consecutive weeks for business. I was given one rate for the first week but was advised that the rate could possibly increase for the upcoming weeks. I was advised by the general manager that unless I would pay the higher rate she would much rather leave the room empty than rent... More

I found a room on hotwire for about $50, then called an upgraded to a jacuzzi room for $20 more. It was a deal, so I can't complain about that. The front desk people were nice, but when I asked about late checkout, they told me I had to call in the morning and ask (which I found odd...couldn't they... More

We visited Grand Rapids for 2 nights during the first weekend in March 2012. The Best Western is located next to a freeway offramp, but we were in the east wing facing another hotel, so we never heard traffic or guests in other rooms. Traffic in the hallway was easy to hear through the door. The hotel is definitely dated... More

Specifically got room for private jacuzzi. Turned on the jets and tub filled with black sludge and filth. Being it was midnight and we were all unpacked we told the girl we would prefer to be compensated with the bill instead of the hassle of changing rooms in the middle if the night. The manager at checkout was incredibly rude... More

Arrived Saturday February 11th 2012. Exterior card entry would not work. Had to walk around and down the hallway where it was dirty and electrical panels falling off the wall. Entered the room and found the heat completely off and about 45 degrees. Called the desk about the TV remote not working and was told to reset it, still didn’t... More

We got the hotel through hotwire... We put we had 5 children and 3 adults.. So, We got 2 rooms... They gave us one room with 2 double beds and the ohter room only had 1 double bed!!! So, We went down to the front desk to see if they could accomodate... They said if we wanted to upgrade We... More

When I titled this unhappy...I did not mean I was unhappy with the hotel. It was almost the exact opposite. The hotel wasn't bad. Wasn't that great either but then what should you expect. The beds were okay. The pool was big. The rooms definitely looked like they'd been used which is good for the hotel, not necessarily for the... More