This is probably the only hotel in America that doesnt give active duty military members returing from combat a discount. Is this a foreign owned hotel? more

This luxury historic hotel feels like it got dropped in the middle of a quiet city. It is gorgeous and opulent inside, with a wide array of restaurants and bars/lounges to choose from. It's like a Vegas hotel in that way! (albeit quieter). I stayed in the historical section, and loved my room. It was a superior size room, very... more

Stayed at the Amway for 2 nights for a wedding. Paid $124/night which was supposed to be part of the wedding block "deal". Unknown to us, valet is the only option if you have a carload of kids/baby accessories that you would like to unload at the door, there is a parking structure across the street but other than valet,... more

We stayed here for Family Weekend at Grand Valley State with our 14 year-old son. The three of us were initially assigned to a single double-bed room. They switched rooms with no hassle. Second room was absolutely beautiful, but had not been cleaned! On the third try, we were switched from the beautiful old tower to the newer tower. For... more

I stayed at the Amway back in August for a business conference. I was super-impressed with the level of service from EVERY EMPLOYEE! I mean, everyone from the front desk, the concierge, the bell staff and even the housekeepers! Besides the amazing service, I spent time at the hotel bars both in the lobby and the sports bar as well... more

Since our company was staying at the hotel while working next door at the Performance Hall. Since we only used one company car- and had many errands to run -the attendants at the front portico where continually quick during the many instances the vehicle was in and out, often asking if I needed directions and always with a genuine smile.... more

My wife and I stayed here four nights while I was attending a conference. I have stayed at many 4 star hotels in my former life as a meeting planner. Both of us were amazed when we pulled up to the hotel. I did not expect this caliber of a property in Grand Rapids (no slam on Grand Rapids- it's... more

I was very impressed by the staff at the hotel, particularly at the front desk and valet parking -- efficient, thoughtful, and helpful. I would stay there again just because of the quality of the staff. I was surprised by some things about the room which I had thought would be different in a four-star hotel (I usually stay at... more

Our national convention was recently held here (and the adjoining Convention Center). They suggested that we stay here. All of the staff were very courteous... the Cornucopia breakfast place had a fabulous egg/ham quiche at a very reasonable price (and I probably should have checked out the lunch items), the scheduled convention dinners exceeded my expectations for such a large... more