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Amway Grand Plaza Hotel

4.0 of 5 187 Monroe NW, Grand Rapids, MI 49503
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Certificate of Excellence 2014
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Amway Grand Plaza Hotel
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Amway Grand Plaza Hotel
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678 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Avondale, Arizona
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed today NEW

This was my second stay in the 2000's. I forgot how elegant and massive this property was until I took the time to explore its many features. My room was sufficient in size with everything I needed. Clean, elegantly furnished, over the top staff, and an awesome conference center spread over two towers. This Arizonian appreciated the connected walkways that... More 

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Cheboygan, Michigan
Top Contributor
83 reviews 83 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have heard good things about the Amway but never stayed there. Finally had the opportunity and although it seemed like a high price to pay, it was well worth it. This is a hotel with class. We had a corner room overlooking the river. The service was fantastic. The staff courteous. The hotel is elegant. I would definitely stay... More 

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Melbourne, Florida, United States
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I had heard good things on the Amway so I wanted to see for myself. Went for a weekend trip getaway and I was glad we did. Valet park at arrival it is worth every penny. Thomas our bellman gave us the history of the place as he took us to our room. We booked a Superior King room in... More 

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Detroit, Michigan
Top Contributor
64 reviews 64 reviews
15 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed in a two queen bed room in the glass tower. The room was decorated in an updated style and had a nice bathroom with a step-in shower. The room faced toward the JW and the river, and looked cool at night when the bridges were lit up. The room had a mini-fridge and a coffee maker (in the... More 

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Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear barnet 38, I am very pleased to hear you had such a positive encounter while joining us this month. We are very grateful for your patronage and I would like to extend a warm welcome back the next time you make the journey to Grand Rapids. It would be our pleasure to host you again soon. At your service,... More 

Grandville, Michigan
1 review
3 of 5 stars Reviewed 4 days ago NEW

The hotel and accommodations are lovely. BUT we had terribly rude neighbors that came in at 1:50 am to party which turned to boy/girl drama. We had to call security 4 times and finally I had to shoo them down to lobby at 4:45 am. The visitors would leave come back. At 3:30 we finally thought they were kicked out... More 

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Wilmette, Illinois
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at the Amway Grand for 3 nights for business. This hotel is beautifully decorated and refurbished and all of the staff from the parking valets to the bell staff to the receptionists and housekeeping are just about the most courteous, professional and caring that we've ever experienced. It is obvious that they all love and take pride in... More 

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Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear Augiethelab, Reading reviews like this is food for the soul. I was smiling the whole time I read this and I agree with every word. It makes me so glad to be part of this organization when I hear words of affirmation like yours. Thank you so much for taking the time to write such wonderful feedback, and thank... More 

Kalamazoo, Michigan
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 4 days ago NEW

The Amway is a lovely hotel in many ways. The lobby is spectacular. The service is great. Nonetheless, the view of the river is grossly over-rated. It was more like a view of the roof tops of other buildings with the river in the distance. A good hotel, in my opinion, but don't expect a great view.

Was this review helpful? Yes
Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear James F, I am happy to hear you had such a positive experience in the hotel and with our staff. Thank you very much for joining us last week and for your feedback. If I could add another room tip, the Eastward facing rooms have an exceptional view of the sunrise and the cityscape at night. Another trick is... More 

Comstock Park, Michigan
Top Contributor
124 reviews 124 reviews
7 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed one night as we had a four-diamond jr suite package. The room was super and the entire hotel (valet personal, check in and out clerks, the restaurants and the hotel stores personal) were super friendly and would go out of there way to accommodate your every need. If there was one draw back was the... More 

Was this review helpful? Yes 1
Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear Donald S, I am very happy to hear that you had such a good experience. Our staff strives to hold the standard you mentioned with all our guests and I am pleased to hear they went out of their way to serve you. Thank you very much for your business, the next time you come to Grand Rapids we... More 

Ada, Michigan
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

For the 5th year in a row my husband and I spent New Year's Eve at the Amway Grand. It is always a joy to stay here.The staff is courteous and friendly.We always get a corner room with a view of the Grand River,breathtaking.Our room had a very tasteful makeover. There are 3 restaurants to choose from.

Was this review helpful? Yes
Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear Margrit S, Happy New Year! I hope you are still enjoying 2015 as much as when you joined us for our festivities. Thank you very much for joining us, we hope to have the opportunity to host you again soon. At your service, Dave N More 

Holland, Michigan
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Grand Rapids is only a short distance from our home town, but we had tickets to a Fleetwood Mac concert and decided to make a full evening and night of our visit into GR by staying overnight. I had always heard wonderful things of the Amway and certainly didn't disappoint. We booked a concierge level room which gave us access... More 

Was this review helpful? Yes
Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear wajohnson47, That sounds like quite the night of entertainment and relaxation! I am thrilled to hear you had such a wonderful experience. Thank you very much for joining us last week, we hope to have you back soon. At your service, Dave N More 

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Additional Information about Amway Grand Plaza Hotel

Address: 187 Monroe NW, Grand Rapids, MI 49503
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Amway Grand Plaza Hotel 4*
Number of rooms: 682
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Also Known As:
Amway Grand Plaza Rapids
Hotel Amway Grand Plaza
Hotel Style:
#1 Green Hotel in Grand Rapids
#2 Romantic Hotel in Grand Rapids
#3 Family Hotel in Grand Rapids
#3 Business Hotel in Grand Rapids

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