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Amway Grand Plaza Hotel

Certificate of Excellence
GreenLeadersGold level
Hotel website
187 Monroe NW, Grand Rapids, MI 49503
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Amway Grand Plaza Hotel
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Amway Grand Plaza Hotel
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736 reviews from our community

Traveler rating
    439
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97
193
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295
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ann Arbor, Michigan
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed only one night so we did not really have the opportunity to enjoy all of the facilities/amenities that hotel had to offer. The hotel itself is very large and hosts several restaurant/pubs that are all really nice. Great place to hang out with friends! The room was very nice too - decor was elegent.

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Jackson, Michigan
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We recently stayed at the Amway for our 15th wedding anniversary. From the time I called to book the reservation, to the time we left the service was excellent. We stayed on the 25th floor of the Tower building, which is one of the concierge levels. I would highly recommend this option for anyway who is getting away for a... More 

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Senior Contributor
25 reviews 25 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My room was in the Pantlind building...and was not a suite. The bed was nice, linens were clean as was the room/bathroom. BUT, my room was very small as was the bathroom, and had a pretty lousy view out of the window. The service was excellent though- at the desk and those who took care of the rooms were friendly,... More 

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Contributor
11 reviews 11 reviews
5 of 5 stars Reviewed 1 week ago NEW

I've stayed at the Amway several times, but this is my first time in the newer tower section - it is incredible. Don't get me wrong, this is a great historical landmark, but I LOVE the amenities in the tower. The staff is gracious, customer-focused and midwestern friendly. This may be one of the more expensive properties in Grand Rapids,... More 

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Mount Pleasant, Michigan
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Amway Grand Plaza was a beautiful hotel with very nice rooms and amenities! We stayed at the Amway due to its close proximity to the start and finish of the River Run. We also enjoyed many of the restaurants in the downtown are, in addition to the Gerald Ford Museum, that were in within walking distance. I encourage anyone participating... More 

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Madison, Wisconsin
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Beautiful large hotel with elegance, ambiance and amiable staff. The score may have been perfect if 2 of the restaurants hadn't been closed during our rainy convention. When our first room was tiny with a full size bed instead of a king, we were moved immediately to a larger room. The place is just beautiful, with chandeliers, plants and high... More 

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Salt Lake City, Utah
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago

I checked in with a group of co-workers, only 1 of the 3 blocked rooms was available, so we went to the one room that was ready and was told that they would call when the other rooms were ready, at 45 minutes later we were told that there were could get into the rest of our rooms. When I... More 

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Adrian, Michigan
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I'm staying for a conference and this hotel is super nice, you can either valet park or park in the garage which is connected by a skywalk, very convenient. My room is in the modern side, very nice, overlooking the river. I would recommend staying here, also in a great location and easy to get to. I would definitely come... More 

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Jackson, Michigan
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in the tower and my room had a beautiful view of the river and bridge. The room was clean, spacious, and very comfortable. The bed was wonderful! The bathroom was the perfect size and the shower pressure was terrific. Each staff member I interacted with was friendly and professional and the food we had was excellent. The only... More 

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Anoka
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed in the older portion of the hotel. The WiFi signal was not very strong. They did offer a wired connection, buy my modem was not working correctly. They did offer to switch my room and when I did not want to do that, I was given a gift card to use anywhere in the hotel. The room was... More 

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Carrie S, Manager at Amway Grand Plaza Hotel, responded to this review

Dear AnokaBrewer, Thank you so much for staying with us and for sharing this terrific review along with your photos! I am glad you enjoyed our coffee program and were able to take advantage of that perk. We hope to have the chance to host you again for another lovely stay. At your service, Carrie More 

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