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Amway Grand Plaza Hotel

4.0 of 5 187 Monroe NW, Grand Rapids, MI 49503
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Amway Grand Plaza Hotel
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Amway Grand Plaza Hotel
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687 reviews from our community

Traveler rating
    409
    189
    43
    26
    20
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (211)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Japanese first
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  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (687)
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    (144)
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    (201)
  • Sep-Nov only
    (207)
  • Dec-Feb only
    (135)
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2 reviews
4 of 5 stars Reviewed 2 days ago NEW

We stayed there for Valentines Day. The room was nice & very clean, bed very comfortable, staff was friendly, parking garage across the street has easy inside walkway access to hotel (that was nice as it was cold outside). I'd stay there again.

Was this review helpful? Yes
Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear jeanne r, Thank you for joining us earlier this month and for giving us feedback about your stay. I am very glad you enjoyed your Valentines Day experience with us! We are very grateful for your business and I hope we have the opportunity to have you back again soon. At your service, Dave N More 

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Saint Ignace, Michigan
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 1 week ago

The Amway was absolutely beautiful. All of the staff were very friendly. Just the way it smelled inside was wonderful! My disappointments were the lack of a coffee pot in the room and the walls were very thin. Woke up at 8:45 am after a long night, to the housekeeper trying to get in the room. About 30 min later,... More 

Was this review helpful? Yes
Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear foodie906, Thank you so much for visiting us last week, I am very happy to hear that you found the staff friendly and the hotel luxurious. Our sincerest apologies for the housekeeping misunderstanding, I will be sure this gets addressed today. We are very grateful for your business and would love to have you back the next time you... More 

Portage, Michigan
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Because it was my husbands birthday, we were upgraded to a river view room at no extra charge. Clean, comfortable, and elegant. We had dinner in the Cygnus 27 and the food and service was excellent but I wish we would have had a table near the windows to enjoy the city view. The upgraded room we chose only had... More 

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Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear RunnerGirl0922, On our behalf please wish your husband a warm happy birthday from our staff. Thank you for joining us this past week and for taking the time to give us feedback on your stay. We appreciate the opportunity to host you for such a special occasion and the next time you come to town we would love to... More 

Maple, Ontario
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had a great customer experience on my stay at this hotel.. The staff was very helpfull as we got in very late due to bad weather.. The room was furnished very well and clean.. comfortable bed.. Starbucks located in the lobby!

Was this review helpful? Yes
Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear Howard K, We always love to hear that we have not only met, but exceeded our guest's expectations. Thank you very much for staying with us last week and for taking time out of your day to give us feedback. We would be honored to host you again the next time you visit Grand Rapids. At your service, Dave... More 

Michigan Usa
Top Contributor
54 reviews 54 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I just celebrated our 30th wedding anniversary by staying in this hotel. We stayed in room 1130 in the historic Pantlind side. This is a corner room. 3 windows next to the top floor. We had a view of people ice skating outside at Rosa Parks. We took advantage of their romance package. massage for two in... More 

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Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear GinnyLu2009, Congratulations on 30 years of marriage! What an incredible mile stone. We are very happy you enjoyed stepping back in time and visiting our historic home. It is our utmost pleasure to host such special occasions and I am very pleased to hear about how positive your experience was. The next time you are in Grand Rapids we... More 

Detroit, Michigan
Top Contributor
157 reviews 157 reviews
50 hotel reviews
155 helpful votes 155 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Ask for a recently renovated room in the tower. Everything is fresh and clean. Valet parking is $29.00 while self park is $19.00!!!! I am not sure where the parking lot is, but our car was delivered to us by the valet in the morning and it was clean and warm so in the winter, valet is the way to... More 

Was this review helpful? Yes 1
Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear lindz3, You are too kind! Thank you so much for your positive affirmation. I am thrilled to hear your experience was so wonderful. We are very grateful for your business, and would love to have you back again the next time you make the trip to the West Side of the state. At your service, Dave N More 

Waterford, Michigan
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If you're lucky enough to spend the night in a luxury suite at the Amway...it won't take long for you to agree this is where the "Grand" in Grand Rapids comes from! Reserving an Amway corner suite provides you with 180 degrees of comfort and beauty overlooking the best views of the Grand River, or the trendy downtown nightlife! With... More 

Was this review helpful? Yes 1
Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear ReflectiveEscapes, "The Grandest Hotel of them all" is truly kind of you to say. I am very happy to hear that you had such a magnificent experience during your visit. It is our goal to make an outstanding experience for every guest and I am very pleased to hear such positive reinforcement. We are very grateful for your business... More 

Flint, Michigan
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

My family and I just stayed there last night. We wanted someplace with a pool for the kids and close to the places we wanted to go. We reserved and paid for the room online. Once we arrived we kept circling the building looking for parking. My wife finally went inside to find out that we had to pay an... More 

Was this review helpful? Yes
Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear Roseymp1557, Thank you very much for joining us with your family earlier this month and for your feedback. Please accept our sincerest apologies for the issue during your stay. We trust that this has been taken care of by our accounting team, and hope that we do have the opportunity to host you again for an outstanding experience. For... More 

Senior Contributor
32 reviews 32 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Every thing was very first Class from check in to check out ever one was very friendly and helpful the room was clean fresh but seemed tight from counter tops to bathroom vanity not big deal just want to give a real review of all we went green no cleaning as we stayed 3 nights it worded ok just had... More 

Was this review helpful? Yes
Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear Mike B, Thank you for joining us! I am very pleased you had such a wonderful experience. I am glad that you took advantage of our green initiatives, we really want to make a difference and I am grateful for your participation. I hope we have the pleasure of hosting you again on your next trip to Grand Rapids.... More 

Avondale, Arizona
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was my second stay in the 2000's. I forgot how elegant and massive this property was until I took the time to explore its many features. My room was sufficient in size with everything I needed. Clean, elegantly furnished, over the top staff, and an awesome conference center spread over two towers. This Arizonian appreciated the connected walkways that... More 

Was this review helpful? Yes
Elida O, Manager at Amway Grand Plaza Hotel, responded to this review

Hello Beverly, I am delighted to hear that you were able to enjoy all that the hotel has to offer, from fantastic restaurants and spa, to the fantastic skywalk that I absolutely love. I hope you get to visit again in the summertime, when you are able to walk outside and enjoy beautiful downtown Grand Rapids! We look forward to... More 

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Additional Information about Amway Grand Plaza Hotel

Address: 187 Monroe NW, Grand Rapids, MI 49503
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Amway Grand Plaza Hotel 4*
Number of rooms: 682
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Also Known As:
Amway Grand Plaza Rapids
Hotel Amway Grand Plaza
Hotel Style:
#1 Green Hotel in Grand Rapids
#2 Romantic Hotel in Grand Rapids
#3 Family Hotel in Grand Rapids
#4 Business Hotel in Grand Rapids

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