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Amway Grand Plaza Hotel

4.0 of 5 187 Monroe NW, Grand Rapids, MI 49503
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Certificate of Excellence 2014
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Amway Grand Plaza Hotel
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Amway Grand Plaza Hotel
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658 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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NJ
Contributor
18 reviews 18 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

First time in Grand Rapids and was accompanying my husband on a business trip. We were suppose to be staying a nearby hotel but ended up at the Amway Grand by mistake (our GPS said you have arrived at your location) so we went to the front desk to check in and to our surprise we were told there was... More 

Was this review helpful? Yes
Brighton, Michigan
1 review
5 of 5 stars Reviewed 1 week ago

While attending my daughter's gymnastics meet in Grand Rapids last weekend, we decided to spend the weekend and enjoy the city. The hotel was just perfect for myself and my two children(ages 9 and 11). The staff could not have been friendlier or more helpful. Our room was charming, spacious and lovely(very clean too). My children had never had room... More 

Was this review helpful? Yes
Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear Toria1212, I am very happy to hear you had such a good time during your children's gymnastics meet! Thank you very much for staying with us and for taking the time to leave feedback. I am very pleased to hear you and your children enjoyed the amenities. Brighton is not far! Perhaps you could bring the family back for... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel is in a great location at the center of a fun city. Walking distance to everywhere downtown. The rooms are nice, clean, and good sized. The staff is exceptional and the pool are is very nice for relaxing. I recommend their room service pizza, a great deal for room service.

Was this review helpful? Yes
Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear Jason C, Thank you for your positive remarks and for choosing to stay with us. I am glad you enjoyed walking Grand Rapids, the walkability is one of my favorite aspects of this city. Next time you are in town check out the Skywalk, you will find that the city is almost as accessible without ever having to go... More 

Granger, Indiana
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our first stay at this hotel about which I had heard for years and it did not disappoint! It was clear that the staff was there to please the guest--a nice change from some chain hotels. It is centrally located and within easy walking distance of lots of shopping and restuarants, museums and the convention center. The B.O.B.... More 

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Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear genalisa, Thank you very much for choosing to stay with us this past November. We appreciate your positive feedback as well. I am always happy to hear when our guests enjoy the local area so much, as well as the amenities offered at our hotel. We look forward to the opportunity to host you in the future. At your... More 

Grand Rapids, Michigan, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We have been visiting the Amway every year for 29 and counting! Never had any bad service or food!! Right in the middle of Grand Rapids so you can walk to many great places!! There are two sides to the hotel. The original side has smaller bathroom's but still nice to stay in! My hubby says they have the best... More 

Was this review helpful? Yes
Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear Tammy S, Thank you very much for your kind words and for your patronage! It is always so nice to hear when guests have such a long and storied history with us. It is our absolute pleasure to host you and we look forward to having you back to visit for the next 29 years as well. At your... More 

Harbor Springs, Michigan
Top Contributor
57 reviews 57 reviews
22 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We chose the hotel for our escape from Thanksgiving weekend madness. We had an updated river view king room. The room was immaculately clean and very stylish and nicely lit with dimmable can lights which were a nice change from the usual table lamps only, nice size room with a small refrigerator, plenty of closet space, and nice size bathroom... More 

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Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear Jan B, Thank you very much for visiting us in November, and for taking the time to review our hotel! I agree, I think the Gerald and Betty Ford ballroom is my personal favorite as well. We are very pleased you enjoyed the newly renovated rooms and are excited to unveil the finishing touches this spring. We look forward... More 

Grand Rapids, Michigan
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent an evening here in late November for a get away with the wife. Parking in downtown Grand Rapids was a snap with the use of the hotel's valet parking. The parking crew was prompt and efficient. I was very impressed with the parking crew. They moved a lot of cars and people through in a very short amount of... More 

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Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear Jonathan L, Thank you for the detailed review of your stay! We are delighted you and your wife enjoyed your experience in Grand Rapids. Tom is one of our best and we will be sure to recognize him for his service. We look forward to seeing you and your wife again the next time you are in town. At... More 

Lansing, Michigan
Contributor
16 reviews 16 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was a great hotel and I have no complaints at all. I was there for a business conference and my employer was paying for it, so it is fancier than what I usually go for. The staff went out of their way to provide whatever was needed. It was very clean and provided many amenities. I have no complaints... More 

Was this review helpful? Yes
Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear Tom L, Thank you very much for staying with us and for taking the time to comment on your experiences! We are very happy to hear that you enjoyed your time in Grand Rapids. We pride ourselves on being accessible for everyone, and I hope that you will consider staying with us the next time you visit; we’d love... More 

Saginaw, MI
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We had a group of 15 staying at the hotel. The service was top notch and our rooms were beautiful. Everyone was so accommodating. Beautiful hotel, right downtown Grand Rapids. Will definitely stay here again.

Was this review helpful? Yes
Carrie S, Manager at Amway Grand Plaza Hotel, responded to this review

Dear anuerm, Thank you so much for bringing your group to spend the weekend with us! We are so pleased to hear you enjoyed your stay and noted how accommodating our staff is. We are also delighted to hear that you are planning to return! I hope we have the chance to see you again soon, and provide you with... More 

Grand Rapids, Michigan
Contributor
16 reviews 16 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Amway Grand Plaza Hotel is a great place to stay while visiting Grand Rapids. It is located right in the downtown area making it easy to walk to area restaurants and attractions. The best part for my stay was that it was connected to the convention center. I stayed during OrgPro in July. The rooms were being renovated on... More 

Was this review helpful? Yes
Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear Kayla Z, Thank you for staying with us and for taking the time to comment on your stay. We’re excited about the tower renovations too! We’ve broken ground on the final floors and are finally putting the finishing touches on soon. We can’t wait to unveil the rest of the new rooms this spring. If the darker colors aren’t... More 

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Additional Information about Amway Grand Plaza Hotel

Address: 187 Monroe NW, Grand Rapids, MI 49503
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Amway Grand Plaza Hotel 4*
Number of rooms: 682
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Also Known As:
Amway Grand Plaza Rapids
Hotel Amway Grand Plaza
Hotel Style:
#1 Green Hotel in Grand Rapids
#2 Family Hotel in Grand Rapids
#2 Romantic Hotel in Grand Rapids
#3 Business Hotel in Grand Rapids

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