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All 52 Grand Rapids hotels

Amway Grand Plaza Hotel

4.0 of 5 Hotel   |   187 Monroe NW, Grand Rapids, MI 49503
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Ranked #4 of 52 Hotels in Grand Rapids
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
5 of 5 stars reviewed yesterday
msu_mom Troy, Michigan
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613 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Troy, Michigan
Top Contributor
315 reviews 315 reviews
91 hotel reviews
127 helpful votes 127 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our room was large and spotlessly clean. Every employee we encountered was very friendly and helpful. We appreciated all of the restaurants in the hotel and the pleasant shop which had conveniently long hours. The fitness facilities were excellent and appeared newly remodeled. The location was great for what we wanted to do. We would definitely return if we came... More

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Streamwood, Illinois
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel is in a great location. It is downtown within walking distance of a lot of things. We were staying in the older part of the hotel. I feel this side of the hotel has become neglected to focus on the newer, contemporary side of the hotel. The room was small, the sink didn't drain properly, and there was... More

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Top Contributor
104 reviews 104 reviews
25 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed here for one night on a weekend and found it to be the best value for your money. The more than helpful staff made checking in and room selection easy (if you have the option, stay in the new tower). Walking distance to all the bars and restaurants. Staff was courteous and gave us a late check out... More

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Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We arrived from Rochester and checked in at about 11 pm,so all were thinking about at this time was our beds. The beds were so comfy, pillows feather soft and we all had a good night's rest. We had really nice breakfast at the restaurant from where there was a very nice view. What made it even better was the... More

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Northville, Michigan
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago NEW

The 101st Airborne Division Association recently held our annual reunion at the Amway Grand Plaza and the treatment we received was second to none. As part of the hosting chapter of the Association, I heard many raves from the guest who came from all over the U.S. to attend. There are many 101st Association Troopers who attend the reunion every... More

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Princeton Junction, New Jersey, United States
17 reviews 17 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We had stayed there for a Group Conference. The Hotel has 2 Sections : Tower and Pantalind. We stayed in the Towers on a lower floor (5th) but for those who stay in the higher floors (20 and above), the view is majestic. Actually, went to a friend's room on 22nd Floor and saw the river and town view. During... More

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Haslett, Michigan
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the Amway Grand recently for a conference and brought the family along with me. The hotel is extremely well kept and definitely is not lacking in atmosphere. The staff is also extremely courteous and attentive to requests. Our room was on the sixth floor of the Pantlind portion of the hotel. The room was nicely furnished, quiet, and... More

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Macomb, Michigan
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Elegant with old world charm and grace yet very up to date and modern in their approach to customer care. An excellent choice in Grand Rapids! I never feel I have to leave the hotel for anything, yet everything you could possibly be looking for in dining and entertainment is just step away. The staff is always very respectful and... More

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1 review
4 of 5 stars Reviewed 2 weeks ago

Staff are polite and courteous. Rooms are well decorated as you can check out online through their website. Pool/spa, spectacular sauna! Architecture of the building is not only unique but, extremely trendy and modern! I enjoy looking from the top floor to the lobby! Great experience great place to stay the night!!!

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Elida O, Manager at Amway Grand Plaza Hotel, responded to this review

Dear Tim, Thank you so much for your kind words about our staff, as we are so fortunate to have such dedicated staff members. I am so glad that you were able to enjoy our fitness and pool facility. We appreciate all of your kind words Tim, and we look forward to your next stay with us! At your service,... More

North Carolina
Top Contributor
137 reviews 137 reviews
28 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The original part of the Amway Grand Hotel in Grand Rapids is just over 100 years old. It underwent extensive renovation in the late '70s, and obviously efforts have continued to keep the hotel in great shape. Somehow this hotel has retained the character and charm it had 100 years ago, and it has managed to seem well-maintained. Considering how... More

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Additional Information about Amway Grand Plaza Hotel

Address: 187 Monroe NW, Grand Rapids, MI 49503
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Amway Grand Plaza Hotel 4*
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Also Known As:
Amway Grand Plaza Rapids
Hotel Amway Grand Plaza

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Official Description (provided by the hotel)
When does the hotel become the destination? When the moment you walk through the door, you feel as if you've been transported - by the elegance, the details, and the gracious service. When your every expectation of what a hotel can be is exceeded. Welcome to the Amway Grand Plaza, where every stay is marked by a memorable moment. Whether it's a stroll through the Pantlind Lobby, the great view from one of our Glass Tower rooms, the classical architecture, or your first bite of one of our signature entrees. The Amway Grand Plaza is much more than a hotel. It's a true destination. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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