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Amway Grand Plaza Hotel

Certificate of Excellence
GreenLeadersGold level
Hotel website
187 Monroe NW, Grand Rapids, MI 49503
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Amway Grand Plaza Hotel
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Amway Grand Plaza Hotel
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707 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nashville, Tennessee
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was in town for a 2 day site visit for an upcoming event. The location is great with bars and restaurants inside and close to the property. We hit the in house sports bar, Ruth's , Starbucks, Bulls Head across the street and a fun bar called Z's Bar and Restaurant. All were great and easy to access from... More 

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Prosper, Texas, United States
Top Contributor
111 reviews 111 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed here for a conference. My room was beautiful, with an amazing view of the Grand River. Very clean. And the staff were some of the most friendly and engaging people I've met in a hotel. This hotel does a great service to Grand Rapids. The wifi was blazing fast! My only two downsides (and reasons I didn't give... More 

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Grand Rapids
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is located in the city in which I live. My husband and I were given a gift certificate at Christmas and decided to spend our anniversary at the Anyway Grand Plaza. I stayed here a decade ago and was not that impressed. While I LOVE downtown GR I was never that fond of the Amway. I am so... More 

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Hawaii Volcanoes National Park, Hawaii
Contributor
20 reviews 20 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed for a conference. Exceptionally clean room. Comfortably warm in all rooms, even on a very cold day. I've stay here several times over the years and have always had great service. Food was plentiful and very good. Within walking distance of museums ,restaurants and Van Andel Arena.

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Lansing, Michigan
Contributor
18 reviews 18 reviews
4 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

It's been quite a while since my last stay here and it was for a conference for work so this stay was like a brand new experience. Stayed in a beautiful room in the Tower section. The evening and morning views were just fantastic. The Tower club had excellent food and top-notch drinks to go with very friendly staff and... More 

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Grandville, Michigan
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

From the time we were checked in to the beautiful room overlooking the river and the city. We were treated like VIP's by the staff in this 5 star anniversary weekend getaway. The property was immaculate and the food in the Tower Club was outstanding. There was never any hesitation regarding any requests we made of staff. There are lots... More 

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Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear Doug G, I am so happy to hear about what a wonderful weekend you had! Thank you very much for joining us earlier this month and for your kind words. We are delighted that you enjoyed your stay and I hope we have the chance to host you again soon. At your service, Dave N More 

San Francisco, California
1 review
3 of 5 stars Reviewed 1 week ago

I had heard wonderful things about this property prior to a two night stay in March for business and a conference. While the property is beautiful and historic, there are a number of issues that keep me from giving a 5-start review. First, there was no hot water the first morning of my stay (and it was 5 degrees outside!).... More 

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Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear SFMollyH, Thank you for staying with us earlier this month! We are very grateful for your business. I am very sorry that your experience with the hotel was not favorable, and I have addressed all three concerns with the appropriate staff to insure they are addressed for future guests. I hope you are enjoying the first week of Spring!... More 

Lansing, Michigan
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel, the courtyard, and JW are all owned by the same company. So you can use the facilities at anyone. My hotel pool was full with young ones, so we were told we could go to the Amway pool. It was very nice, and less kids. Im guessing because the rooms are a lot more expensive. This hotel is... More 

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Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear Anthony B, We are glad that you enjoyed the pool! We hope to have you back next time. At your service, Dave N More 

Urbandale, Iowa
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I am told that the Amway has two / three wings, each differing from one another. A classic wing, a slightly more modern wing as well as an even more updated wing. I arrived at the Hotel's reception desk while being greeted by a smiling face ready to please. I received my room assignment, which happened to be on the... More 

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Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear Brian P, You are right about the wings of the hotel - the older side where you stayed was formerly the Pantlind Hotel from 1913 until the 80s. There is also the tower and the exhibitors building, all attached internally. I am very pleased to hear you had such a wonderful experience. Thank you very much for joining us,... More 

Brighton, Michigan
Top Contributor
77 reviews 77 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Best place I have stayed at in Grand Rapids. Huge hotel with great classic decor, excellent facilities inside hotel, excellent service. Location leaves you walking distance from great food, bars, breweries and entertainment. Definitely will return.

Was this review helpful? Yes
Dave N, Manager at Amway Grand Plaza Hotel, responded to this review

Dear Steve D, Thank you very much for joining us this month and for taking the time to leave us such a positive review. I am very happy to hear that you enjoyed your time here. The next time you come in from Brighton we hope to have you back. At your service, Dave N More 

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