My husband and I traveled from the Detroit area and stayed overnight for our anniversary using Mariott Rewards Points. Upon arrival we were greeted outside immediately. The service at this hotel from check-in to departure was excellent. Be careful of the valet fee ($25.00) which we didn't know going in. You can probably park the car yourself across the street... more

Surprisingly, this new hotel has awesome design elements throughout. The lobby overlooks the river. The hip ultramodern bar and restaurant has some of the most interesting lighting. The balcony wall on the top floor when you get off the elevator gives spectacular views of the outdoors from 24 floors of soaring glass walls. Walk over to the edge of the... more

I stay here for business on a regular basis, and look forward to it every time! The hotel is easily accessible from all directions, with ample parking and attentive valet service - a nice plus in the colder winter months. The lobby is inviting and can get a bit noisy at night, which does carry upstairs due to the open... more

Top notch hotel. The staff are wonderful and very accomodating. They even gave my husband and I an anniversary card and chocolates - special delivered to our room - what a nice surprise! more

Stayed here one night while on business and brought along a family member who made it a leisure trip. Have stayed at other high end hotel chains(4 seasons,Fairmont,etc) but have never stayed at a JW. I was favorably impressed. Service was outstanding-everyone was very helpful and pleasant. Ate at the restaurant and food was very good. Family member used the... more

This was a great hotel stay in a great hotel. Room was very comfortable, with great bed and chaise type lounge chair overlooking the river. Room also had terrific work chair at the desk - I'm pretty sure it's a Steelcase chair, because much of the furniture in building is by Steelcase. We loved lounging by the almost floor to... more

I've stayed at the JW in Grand Rapids twice now. I have been in a River View room both times. The first time was a room on the 13th floor right by the elevators and I have to say - heard NO noise the entire night - from the hallway, the elevators or other rooms. The second stay was a... more

We stayed for a weekend getaway and were pleased with this hotel. The staff was friendly, though we really didn't have much need for assistance, so our communication was limited to checking in and checking out. A request for a corkscrew did take a couple of calls and almost a half hour to be delivered. Love the concept of the... more

This was our second stay at the JW in Grand Rapids. Our first time in November was nice, but they were new and still working through some kinks. This trip was wonderful. We were upgraded to the Concierge Level due to some problems during our previous stay. I can't say enough about most of the staff, especially Kristin in the... more