MY wife and 2 young children stayed on Thursday and Friday in last week of June. We were struck by the Modern interior and excellent accommodations, but put off by the Phone system. we are members of Marriott club? so we got a free upgrade to nicer river front room. My kids loved the pool and the fitness center and... more

This hotel is new within the past couple of years and lives up to the "JW" experience. It is ultra modern and during the week, has mostly young, business travelers, from what I could see. The facility is very clean and the staff are exceptional. We used the lobby for internet access, as it was free there, instead of paying... more

Traveled from Chicago to Grand Rapids for a concert. I made reservations online, requested early check in. We arrived at 12:00. Our room was available. The staff was very nice. We stayed on the concierge floors. Room: Trendy Modern, a little bit small, but overall very comfortable beds, awesome view, flat screen tv, hook up for computer, video, etc near... more

Stayed overnight for a birthday celebration. Very happy with everything and they gave me some nice b-day gifts unexpectedly. Not cheap but you certainly get your money's worth when staying here. I highly recommend this hotel. more

This hotel was beautiful! Rooms and bathrooms were spacious and very clean. Beds were comfortable. more

Stayed here for a leisure weekend stay with my husband and 2 children (ages 6 and 4). This is a wonderful hotel! We ugraded to a river view and it was worth while. Our room was on the 17th floor and the view was amazing. (my kids commented that it felt like we were on a ship because we were... more

My wife and I stayed here after 8 nights at several different Hilton properties. This was an amazing step up from any of them! The staff was excellent, including the valet attendants, the front desk staff, and everyone in the concierge lounge. The hotel is brand new, so everything sparkles. We had a room on the 23rd floor overlooking the... more

This was a girls night out. The hotel was beautiful, the registration went smooth. However, after being in the room we noticed that there was a broken glass on the floor next to the bed. Lots of large pieces with sharp points. Fortunately we didn't have any kids with us. The next morning after taking a shower, while drying off... more

My colleague and I shared a room at the JW Marriott during the Michigan Music Conference this past weekend. We usually stay at the Amway Grand, where the conference is based, but it was full when I tried to make reservations. I was GLAD. This property had a few glitches, but was beautiful and had some of the best customer... more