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JW Marriott Hotel Grand Rapids

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235 Louis Campau Prom, Grand Rapids, MI 49503
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JW Marriott Hotel Grand Rapids
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656 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
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  • Russian first
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English first
  • All months
    (656)
  • Mar-May only
    (156)
  • Jun-Aug only
    (187)
  • Sep-Nov only
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  • Dec-Feb only
    (128)
All months
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The family dropped my nephew at Fine Arts Camp in Muskegon and decided instead of rushing back to stay one night in Grand Rapids and relax... Well... Let me say that the river view room (they were nice enough to upgrade me because they could not accommodate me 😀) the room was great and the bathroom was beautiful... I will... More 

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Lansing, Michigan
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

For a JW, I feel sorry for Grand Rapids. The lobby area is small compared to others and is probable the least impressive higher end or signature brand hotel I've ever been to that I can remember. I was half tempted to book at the Amway. The rooms are small as well. Dorm room small. In fact, under 400sqft. They... More 

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Carrie S, Manager at JW Marriott Hotel Grand Rapids, responded to this review

Dear PlatinumStatusorBust, Thank you for staying with us, and for your kind words about our amazing staff! We are proud to have so many dedicated associates who provide excellent and genuine service, and are glad that you took note! We take your feedback seriously, and hope that we can make a more positive impression on your next stay with us.... More 

College Station, Texas
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Very friendly staff, from check-in, to concierge lounge, to housekeeping, to check-out. We stayed as part of a conference at the nearby DeVos Center, so we enjoyed the connected 2nd floor skywalk connecting the adjacent buildings. The hotel is also close to a variety of restaurants, and it's just across the river from the Gerald Ford Presidential Museum. We had... More 

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Grand Rapids, Michigan
2 reviews
3 of 5 stars Reviewed 1 week ago

Stayed for our anniversary and purchased the spa package. We were looking forward to using the steam room advertised on the website. We reported the broken steam room to someone working at the spa, and she said she'd talk to someone in engineering about it. Unfortunately the steam room was not repaired during the course of our stay. Otherwise the... More 

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Carrie S, Manager at JW Marriott Hotel Grand Rapids, responded to this review

Dear Kerri C, Thank you so much for staying with us to celebrate your anniversary! We are honored and flattered that you would commemorate such an occasion with us. I'm happy to report that the steam room has been fixed and we can't wait to host you for another stay in which you can enjoy it! Please accept our sincerest... More 

Farmington Hills, Michigan
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed 1 week ago

Finally, a hotel room that is truly clean! When you pull up you have the option to valet -$29 or self park for -$19. I opted for self park. I was able to pull to the side in front of the hotel & have my bags taken up to my room before parking in the adjacent parking garage. Front desk... More 

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Palos Heights
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We took our Grandchildren on our annual vacation trip. We chose Grand Rapids this year and wanted a little bit of a treat so we stayed at the J W Marriott on the Grand River. The hotel is state of the art, comfortable, clean and conveniently located near everything. The staff went out of their way to make our stay... More 

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Wisconsin
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This is an excellent hotel located in the heart of Grand Rapids. The area surrounding the hotel is safe for walking and has a number of restaurants located nearby. The staff was as one would expect at a J.W. Marriott...extremely friendly and helpful. The room was very nice, located on the twenty-second floor, and offered an excellent view.

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Detroit, Michigan
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here on after a fun day at the Michigan Adventure Park in Muskegon, MI. This is an upscale hotel in downtown Grand Rapids, MI. I checked in on the Marriott app and everything was ready when we arrived. I'm a Marriott Rewards Platinum member and was given an upgrade to a concierge level room with access to the... More 

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Wisconsin
Level Contributor
62 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent one night on our road trip to New York. Room was a deluxe with two queen beds with a beautiful view of the river. We stayed with our two young daughters. The room was tight for the four of us but would have been perfect for a couple. Modern walk-in shower and vanity area. Loved the bath products by... More 

Was this review helpful? Yes 1
Level Contributor
113 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Have never really experienced a Big City vacation in a small town, but the J W Marriott provides all the amenities and ambience of a downtown Chicago hotel and then some. The service and accommodations were as expected with multiple cuisine choices available. Located along the Grand River walk and across from the museum makes it especially convenient. Plan a... More 

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Hotel Review Summarization

What travelers say

  • Very nice(12)
  • Concierge level(10)
  • River view(4)
Questions? Get answers from hotel staff and past guests. Ask a question

239 photos of this hotel

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Room/suite (35)
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Bathroom (18)
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Pool/beach area (3)
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Business center/function rooms (7)
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Hotel & grounds (16)
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Pool/beach area (4)
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Dining (16)
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Room/suite (42)
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Bathroom (2)
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Other (6)
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Prices are for 1 room, 2 adults
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