A newer hotel, the JW Grand is an excellent choice for a hotel in Grand Rapids. We only stayed one night as we were in town for a wedding. We did not eat at the hotel, but loved our room. What we liked: 1. Clean - I am very picky. The room and bathroom were very clean, just what you... More

We stayed here over Memorial Day weekend. I was worried when we pulled up because it was very busy with several weddings. I thought we might be in for a noisy night. But everything for the most part was very quiet. Check in was great. Everything in the room was very clean, and I white glove everything when I go... More

This was our first stay at the JW Marriott in Grand Rapids. Our room faced the river and we had a great view of the museum and carrousel across the way. The valet service (coming and going) was very quick and we appreciated the professional staff at the front desk. The bathroom was a very good size with a separate... More

I have stayed in many hotels in Grand Rapids and can say with confidence that the JW Marriott is by far the best hotel in the city. The rooms are clean, comfortable, and decorated tastefully. The bathrooms have a large, modern shower and a separate deep soaking tub. Room service is great and delivers on time. The hotel location is... More

Roger and Kellie were great tonight in the restaurant. They personalized a dinner for my daughter who is vegetarian, as well as allergic to soy and wheat. After making sure she had arhat she needed, Roger brought it up to her room personally and never charged anything extra. He is my hero.

I can't think of enough good things to say....visited GR twice in the last year, first on a college visit with my daughter and family, then for social reasons. The first visit and stay at this hotel compelled us to return, and once again, it was fantastic. Check In was pleasant and flawless. Very nice people who also handled my... More

We were at the hotel over the weekend for a graduation and did not get a wink of sleep. There was a party going on in the hall to which we called the front desk and reported. Obvisously, it did not help the situation.Part of that party was in the room next to us which we could hear everything going... More

A hotel of this level should have more than local TV and HBO. My wife and I called ahead to confirm they had a movie system. They said, "yes." Now that I am here, I have learned differently. I'm going to the Marriot!

My husband and I stayed here with our infant sons for 2 nights for the Riverbank 25K run. When we arrived, the valet and bell service greeted us and helped with our many bags. We used the valet service throughout our stay ($25 per day) and asked for our car many times in those 2 days. They always had the... More