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All 52 Grand Rapids hotels

JW Marriott Hotel Grand Rapids

4.0 of 5 Hotel   |   235 Louis Campau Prom, Grand Rapids, MI 49503
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91%
Ranked #2 of 52 Hotels in Grand Rapids
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Farmanimalparade
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526 reviews from our community

Traveler rating
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    21
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
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English first
Eagle, Mi
Contributor
11 reviews 11 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Spent 2 nights last weekend. Arrived around 10 and went to lounge for drink and snack. After 20 minutes of sitting there with waitresses stealing glances at us, I flagged down what appeared to be some sort of manager and asked if we were supposed to ring a bell to get waited on. Order was taken. My wife got her... More

Was this review helpful? Yes
Carrie S, Manager at JW Marriott Hotel Grand Rapids, responded to this review

Dear Justanhonestreview4u, Thank you so much for choosing us for your two-night weekend stay! I know you have several downtown hotel options so I appreciate you selecting us, and am glad you liked the hotel and its location. Please accept our sincerest apologies for the service you received in the lounge, which is far below our standards. We will use... More

Senior Contributor
39 reviews 39 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is luxurious compared to most places I stay, so I was very impressed. The lobby was even great, with good music playing and a nice, big seating area. My room was on the 22nd floor, with a fabulous view. There were robes in the closet, big lush pillows, a super comfy bed, and a mini fridge tucked in... More

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Dearborn, Michigan
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Had the pleasure of staying at the JW this past week for two nights (went to Van Andel to see The Eagles). I can't say enough good things about this hotel. Our room was on the 21st floor which gave us access to the concierge lounge on the 23rd floor. The staff in the lounge were very gracious and the... More

Was this review helpful? Yes 1
Nashville, Michigan
1 review
4 of 5 stars Reviewed 1 week ago

Four of us attended the Eagle's Concert @Van Andel Arena. We were pleased we could walk to the show as well as stop for a libation and food a a variety of venues. The room was very nice. It was a disappointment that after the show @11:30 p.m. the Lounge was closed and we had to go back out for... More

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Canton, Michigan
Contributor
14 reviews 14 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

This is my second time staying here while on business in GR and I won't go anywhere else if I can help it. The location is great, so many places to go and do or eat within walking distance. Nice views of the river. The rooms are beautiful, kept very clean and comfortable...I really like the design and layout of... More

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Flat Rock, Michigan
Top Contributor
54 reviews 54 reviews
16 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 1 week ago

Perfect stay at JW Marriott! We loved the location, modern vibe, selection of amenities and restaurants, the nicely decorated room was clean with a scrumptious bed, the check-in was easy--met with a friendly smile, good recommendations for breakfast the next day, and when we wanted to check our bags after we checked out, the valet was super helpful. He checked... More

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Berrien Springs, Michigan
Contributor
14 reviews 14 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had to travel to GR for an early business meeting after a long holiday weekend and my wife decided to tag along to escape from daily life. We tend to stay at luxury hotels and the JW is the only top tier hotel in GR. The hotel is immaculate, the staff are witty and conversational, and the bed was... More

Was this review helpful? Yes 1
Chicago, Illinois
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Great hotel staff very friendly and helpful. Superb customer service must meet Cleo on 23th floor concierge stayed over 18 months every week and loved jw marriot GR because of the staff and great location rooms are very comfortable

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Lake Orion, Michigan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great front desk staff! They were so friendly and gave us great advice on places we could walk to. The room was very clean and the bed was so so so comfy! Didn't want to get out of it. The room was very private and quiet. Weekend night life is going strong in downtown!

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Michigan
Top Contributor
79 reviews 79 reviews
33 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Came back two years later before a concert. Once again, brought my wife and two daughters (11 and 12). The kids LOVE this place. The room was great, with great views of the city. The restaurant was great HOWEVER as a family our service seemed compromised. I think servers prefer not to deal with families and rather have adults only.... More

Was this review helpful? Yes
Carrie S, Manager at JW Marriott Hotel Grand Rapids, responded to this review

Dear Business_Traveler_MI, Thank you so much for choosing to stay with us with your family as part of your concert experience! I am so glad that your children look forward to staying with us, and that you had a chance to dine with us - we love hosting families and hope to have the opportunity to have you many times... More

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Additional Information about JW Marriott Hotel Grand Rapids

Address: 235 Louis Campau Prom, Grand Rapids, MI 49503
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott Hotel Grand Rapids 4*
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Also Known As:
Jw Marriott Grand Rapids
Marriott Grand Rapids
Grand Rapids Marriott

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