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All 52 Grand Rapids hotels

JW Marriott Hotel Grand Rapids

4.0 of 5 Hotel   |   235 Louis Campau Prom, Grand Rapids, MI 49503
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91%
Ranked #2 of 52 hotels in Grand Rapids
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Kryter01 Lake Orion, Michigan
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518 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
Date | Rating
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English first
Lake Orion, Michigan
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Great front desk staff! They were so friendly and gave us great advice on places we could walk to. The room was very clean and the bed was so so so comfy! Didn't want to get out of it. The room was very private and quiet. Weekend night life is going strong in downtown!

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Michigan
Top Contributor
79 reviews 79 reviews
33 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Came back two years later before a concert. Once again, brought my wife and two daughters (11 and 12). The kids LOVE this place. The room was great, with great views of the city. The restaurant was great HOWEVER as a family our service seemed compromised. I think servers prefer not to deal with families and rather have adults only.... More

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Carrie S, Manager at JW Marriott Hotel Grand Rapids, responded to this review

Dear Business_Traveler_MI, Thank you so much for choosing to stay with us with your family as part of your concert experience! I am so glad that your children look forward to staying with us, and that you had a chance to dine with us - we love hosting families and hope to have the opportunity to have you many times... More

Ann Arbor, Michigan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We reserved the Beer City USA Package and had a fabulous time. We checked in a little early and were given a 14th floor corner room with a river and city view that was awesome. The service was excellent, and the room was the high standard I have come to expect from JW Marriott hotels. Location in downtown was convenient... More

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London, Ontario
Top Contributor
76 reviews 76 reviews
42 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I went to Grand Rapids to attend a convention. We stayed at the JW Marriott. It was a delightful experience from beginning to end. The valet warmly welcomed us and I took our luggage to our room (we had preregistered). The room was exceptionally clean and well appointed. The beds were very comfortable. I enjoyed the pool.... More

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Hamburg, New York
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the JW on our wedding night. The front desk staff couldn't offer an upgrade, but offered us complimentary access to the concierge level (food and drinks). It was a very nice gesture. Our room overlooked the river and part of the museum, it was very nice. We loved the floor to ceiling windows, and the room overall... More

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Contributor
20 reviews 20 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here while rowing in the US Rowing Nationals. The staff was helpful,the rooms comfortable and well appointed with very comfortable beds and linens, and the location convenient. The restaurant has a magnificent breakfast. Thoroughly enjoyed our stay.

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Northville, Michigan
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lovely dinner overlooking the river, clean room, super helpful staff-a perfect night's rest. We had to attend a family function in town and wanted to just relax for a day and this hotel fit the bill perfectly.

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Portland, Oregon, United States
Top Contributor
75 reviews 75 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

JW Marriott hotels offer all the extras. The hotel is well kept and has a nice lobby area that had tables and booth seating that are used by the restaurant but guests can also use it to lounge in the lobby. The bed are comfortable and the bedding is plus. Many hotels only offer this blankets but this place offer... More

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Masonville, Colorado, United States
Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

In my business (renewable energy) I've (by necessity, not choice) become a connoisseur of cheap motels in tiny towns. This was quite the change. Wow. Bell staff, front desk, room service, room amenities, decor, housekeeping, all just right so I felt pampered but not imposed upon. Sure beats the usual. The bathroom was astounding....a deep tub and a separate shower,... More

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Nashville, Tennessee
Contributor
18 reviews 18 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel was very upscale and should be considered elite. I really enjoyed my presence at the JW Marriott. Every Guest Service Agent at the front desk had a bright smile and a can do attitude. No problem was too big or small for them. The restaurant was prime, I couldn't fathom paying $18.00 for a breakfast buffet until after... More

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Additional Information about JW Marriott Hotel Grand Rapids

Address: 235 Louis Campau Prom, Grand Rapids, MI 49503
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott Hotel Grand Rapids 4*
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Also Known As:
Jw Marriott Grand Rapids
Marriott Grand Rapids
Grand Rapids Marriott

149 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Romantic Hotel in Grand Rapids #5 Business Hotel in Grand Rapids #6 Family Hotel in Grand Rapids
Hotel Class
Official Description (provided by the hotel)
The JW Marriott Grand Rapids is everything you would expect and nothing you could have imagined. Situated in the heart of downtown Grand Rapids, Michigan, the JW Marriott Grand Rapids is meticulously designed for both business and pleasure. As the first JW Marriott hotel in the Midwest, the hotel offers 337 well-appointed, smoke-free rooms and suites on 23 posh floors. Each of which is outfitted with atypical amenities like a 37" plasma TV, as well as numerous other uncommon personal luxuries. From shareholder's meetings to lavish wedding receptions to intimate weekend getaways to The Spa, the JW raises the bar. In luxury. In service. In dining. In everything. ... more   less 
Number of rooms
336

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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