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All 52 Grand Rapids hotels

JW Marriott Hotel Grand Rapids

4.0 of 5 Hotel   |   235 Louis Campau Prom, Grand Rapids, MI 49503
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Ranked #2 of 52 Hotels in Grand Rapids
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Lynette58 Newnan, Georgia
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544 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Newnan, Georgia
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My husband and I recently stayed at the JW Marriott. The room itself was very nice - spacious, clean, etc... The Eucalyptus steam room was by far our favorite thing at the hotel. However, our stay was overshadowed by loud, obnoxious guests. People poured into the lobby from tour buses. The lobby was a zoo - a sea of people... More

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Carrie S, Manager at JW Marriott Hotel Grand Rapids, responded to this review

Dear Lynette58, Thank you for staying with us, and for sharing this important feedback with us. Please accept our sincerest apologies for the noise level during your stay. We strive to provide a restful and luxurious experience for all our guests and clearly we missed our mark during your time with us. I am glad that you appreciated your guest... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Beautiful hotel from the moment you walk into the lobby. Mixology was a fabulous experience as well. Staff was more then accommodating. Visit was to celebrate our anniversary and we were treated like royalty. Room was beautiful, clean, quite and the view of Grand River was amazing. We have stayed at many five star hotels and this one did not... More

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Contributor
18 reviews 18 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This is a very upscale, high end business hotel. Check in was east and a great front desk staff. USA Today paper in the lobby. Nice large room. Robes in closet, large bathroom with a tub. Great views from room. Very comfortable bed. Nice bar, coffee shop and several places to eat. If traveling for business this is a must... More

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Pensacola, Florida
Top Contributor
153 reviews 153 reviews
39 hotel reviews
90 helpful votes 90 helpful votes
1 of 5 stars Reviewed 1 week ago

From the time we checked in until we checked out all we heard from the employees in some form was, "It's art prize weekend and we don't have enough staff to handle all these people." It was the excuse for the delay getting our bags to the room and when one was delivered and the other wasn't I had to... More

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Carrie S, Manager at JW Marriott Hotel Grand Rapids, responded to this review

Dear TheMaven2U, Thank you for staying with us during your visit to Grand Rapids during ArtPrize. Please accept our sincerest apologies, and we appreciate you bringing this very important feedback to our attention. If you would be so kind as to reach out to our Assistant Rooms Division Manager directly at Norina.Cadili@jwgr.com, she would really appreciate the opportunity to gather... More

Indianapolis, IN
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 1 week ago

My husband and I reserved a room for three nights during the ArtPrize events. We paid extra for the concierge service and specifically requested a quiet room. We were given a corner room. The hotel (and room) were very nice and the staff were friendly when we arrived and in the concierge lounge. I was delighted upon our arrival. However.... More

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Carrie S, Manager at JW Marriott Hotel Grand Rapids, responded to this review

Dear Type-A_Planner, Thank you for choosing us for your visit to Grand Rapids during ArtPrize! I know you have several hotel options in downtown Grand Rapids, so we appreciate you selecting us. I am glad that you were delighted by our staff and facilities, and hope that you also had a chance to enjoy the arts festival. Please accept our... More

Okemos, MI
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

First, let me tell you that we have been fans of JW Marriott Grand Rapids for years! Our son got married in GR last weekend and we chose the JW for our accommodations, cocktail party and rehearsal dinner. The staff, service, food and accommodations exceeded our expectations. From the bellmen, to the front desk staff, to the housekeeping staff (Mary... More

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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

My husband and i stayed here for our 1 year anniversary! We loved our room! It was extremely clean! We had a beautiful view of downtown grand rapids from our room! All the staff were very hospitable and helpful! We will be back!

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Lockport, Illinois
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

Beautiful hotel! My husband and I stayed in a king suite on the city side during an Artprize weekend getaway. The view was excellent, and the room was very clean and well taken care of. Best yet was the customer service: we are vegan. I'd written ahead to see if their restaurant could accommodate us with a vegan breakfast that... More

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detroit
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is excellent but pricey. The walls are paper thin and I did not sleep well due to hearing every door open and shut. It was Artprize weekend and the sound of the heavy metal handked doirs was constant. Add to that the rude people talking loudly in the halls in the morning made for a sleepless night. Upon... More

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Washington, Dc
Top Contributor
56 reviews 56 reviews
44 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Good hotel... I have to say -- also -- that it is, hands-down, the best smelling hotel I've ever stayed in. (Seriously... the lobby has so much fragrance you can smell it out front.. but it smells great.) Also, I have to say that the they've done the impossible: made the standard business breakfast buffet interesting! Great, high-quality food.. which... More

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Additional Information about JW Marriott Hotel Grand Rapids

Address: 235 Louis Campau Prom, Grand Rapids, MI 49503
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott Hotel Grand Rapids 4*
Number of rooms: 336
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Also Known As:
Jw Marriott Grand Rapids
Marriott Grand Rapids
Grand Rapids Marriott

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