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JW Marriott Hotel Grand Rapids

Certificate of Excellence
4.0 of 5
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235 Louis Campau Prom, Grand Rapids, MI 49503
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JW Marriott Hotel Grand Rapids
Best prices for: 1 room 1 guest
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Ranked #2 of 48 Hotels in Grand Rapids
Certificate of Excellence
A recent review
3 of 5 stars reviewed 3 days ago
Abesbabe23 Columbus, Ohio
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619 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Columbus, Ohio
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My husband and stayed here Memorial Day weekend. We were given a room on the 23rd floor. Our first problem was the air conditioning in our room. We put the air at its lowest setting but the room was stifling hot and we had a poor night of sleep. We called about the air and someone came the next morning... More 

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Carrie S, Manager at JW Marriott Hotel Grand Rapids, responded to this review

Dear Abesbabe23, Thank you so much for spending your Memorial Day weekend with us - I know you have several great hotel options in downtown Grand Rapids and we appreciate you choosing us. Please accept our sincerest apologies for your disappointment. We would really value the opportunity to talk with you to discuss these issues and make the situation right.... More 

Contributor
13 reviews 13 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Perfect location in downtown and next to convention center on the river. The skywalk make it very easy to get around in the winter. Restaurant has a good menu. The club lounge is very well stocked with long hours a the evening staff was exceptional with a great variety of desert and beverages. Fitness center also perfectly equipped. Being a... More 

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Grand Rapids, Michigan
1 review
5 of 5 stars Reviewed 5 days ago NEW

I've dealt with the property on both a professional level (scheduling events) and a personal one as a guest. I am impressed with the hotel itself, but more importantly with the staff--from the valet to housekeeping to management--who consistently deliver fantastic service and makes you feel like you are their most important customer.

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Atlanta, Georgia
Top Contributor
153 reviews 153 reviews
120 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 1 week ago

I was in the Grand Rapids area on business and this hotel had a corporate rate for my client (still expensive, however). I read some of these gushing TripAdvisor reviews and thought they must have been a little overdone but I have to say after staying here that this property lives up to every positive comment posted. Every staff member... More 

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Saskatoon, Canada
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Newer property - great location. Breakfast buffet was very nice. The bad: I made a poor decision and decided that I could steam a shirt by leaving the shower running on hot while I went to breakfast. Foolish - yes. Came back to the room to find the smoke detector had went off and a maintenance person in the room.... More 

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Carrie S, Manager at JW Marriott Hotel Grand Rapids, responded to this review

Dear JakeNeufeld, Thank you for staying with us, and for your compliment on the location and newness of our hotel. I am so glad that you had a chance to try our wonderful breakfast buffet and that you enjoyed! I am sorry to hear that the water damage charges came as a surprise to you - we will use your... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

My wife and I booked the Courtyard in Grand Rapids for Halloween as a spontaneous getaway. I called Marriott as an entry-level rewards member and booked over the phone and they confirmed. Then, 30 minutes later, Marriott called me back, apologizing that they had overbooked the Courtyard and were upgrading me to the JW for free. So, we had an... More 

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Livonia, Michigan
Top Contributor
56 reviews 56 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location, top notch rooms, world class service, and amenities second to none! This hotel in the heart of Grand Rapids has it all! Our room was facing the Grand River, and had a breathtaking view of the city. You can't go wrong with this hotel!

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Lansing, Michigan
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed in Grand Rapids while attending a wedding. Chose this Marriott based on Trip Advisor ratings. Truly a great Marriott hotel. First Class all the way....Valet, Front Desk, Facility, etc... Will recommend hotel to friends and family. Thank you!!!

Was this review helpful? Yes
Carrie S, Manager at JW Marriott Hotel Grand Rapids, responded to this review

Dear Preston B, Thank you so much for staying with us while you were in the city for a wedding! We appreciate you selecting us among the many downtown hotel options, and am glad that you found everything about your stay to be first class. I also appreciate you recommending us to friends and family! We hope to host you... More 

NW Indiana
Top Contributor
64 reviews 64 reviews
28 hotel reviews
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I enjoyed a wonderful night's stay at the JW Marriott Grand Rapids. The bedding was extremely comfortable, fell asleep no problem which can be an issue for me in hotels. The shower was very nice, no hot water issues and fantastic pressure. I had a room on the corner and the layout was very unique and nice. A wall full... More 

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New York City, New York
Top Contributor
75 reviews 75 reviews
29 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed April 21, 2015

Visited the hotel for one night on a quick in/out business trip. The room was extremely spacious and comfortable. The breakfast buffet was outstanding. I am often disappointed with the lack of decent breakfast options and was able to have a healthy meal that filled me up! Wifi worked great. Location is great too. Staff is very helpful.

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Carrie S, Manager at JW Marriott Hotel Grand Rapids, responded to this review

Dear photogfan, Thank you so much for staying with us for your quick business trip! I am glad you were able to enjoy your spacious room and the breakfast buffet even though it was a brief visit. We hope to host you for a longer stay next time so you can visit our extraordinary pool and spa - or perhaps... More 

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