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Hampton Inn & Suites Grand Rapids Airport / 28th St

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5200 28th St SE, Grand Rapids, MI 49512
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Hampton Inn & Suites Grand Rapids Airport / 28th St
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Hampton Inn & Suites Grand Rapids Airport / 28th St
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283 Reviews from our TripAdvisor Community

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Traveler rating
    160
    88
    20
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    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • All months
    (283)
  • Mar-May only
    (89)
  • Jun-Aug only
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NYC
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 1 week ago

First time in Michigan and was visiting for a wedding in Alto, MI and we stayed for 2 nights at the hotel and I have to say WOW This hotel is in the middle of nowhere and the service and cleanliness were top notch! There was about 70 of us here and yeah we were a tad bit loud (apologies... More 

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you very much for your review. We truly enjoyed having all of the wedding guests here- you were fun! I hope everyone enjoyed their trip and can come back sometime for sight seeing- especially Lake Michigan. Thanks Again! More 

Laramie, Wyoming
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

It looks like this hotel may have been built before the shopping center because it's nestled in there. It is a well maintained property that is up to date with all of Hampton's new requirements on the inside. Outside, it looks like one of their old generation designs, but I didn't sleep on the outside of the hotel so it... More 

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Well I am very glad to know that you didn't sleep outside! Thank you for your review and I am glad to know we met your expectations. More 

Santa Fe, New Mexico
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here night of arrival and night before early morning flight. Usually have liked hampton inn. However this has nothing to recommend it other than it was clean and bed comfortable. It says there's a shuttle but when our flight arrived on a fri eve at 10:00p we repeatedly tried to contact the front desk and no one would answer... More 

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Hello and thank you for your review. I am sorry to hear that we were not able to accommodate you with a taxi to the hotel at the time you landed, but more so that the staff did not apologize to you for this. That is definitely not how they are trained. If you would like, please contact me at... More 

Chicago's North Shore, Illinois
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Very clean and quiet property, a bit hard to find behind a target but when you get there you are next to a beautiful lake and forget you are next to the highway / airport/ shopping center. Stayed here for leisure just traveling with the friend for a weekend and got lucky enough to be upgraded to a king suite... More 

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Classy Hidden Gem- thank you! I am so happy to know that you enjoyed all aspects of your stay and as a girl who used to live in IL- I understand the appreciation of a close Tim Hortons! More 

Harvard, Massachusetts
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed before and after a bicycle tour in MI. Staff received my bike box, stored it while i was away on tour, and arranged to hand box back to FedEx immediately following my plane departure back to Boston. The extra attention of the staff made my trip both possible and worry free.

Review collected in partnership with Hampton

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for the review, Pete! Sounds like all went well and that's what we like to hear! More 

Manistique,MI, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Very clean and quiet with true non-smoking throughout the hotel. Staff was always smiling and very accommodating. Only complaint was that the hotel was tucked away behind Target but that may have contributed to it being so quiet. Will stay again if we return to the area.

Review collected in partnership with Hampton

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review, Roy! Whereas we know are signage is inadequate and have been working with the proper folks for better signage- once you find us, most people love the location! Being tucked away does help us to be a quieter hotel, which most also appreciate. We look forward to seeing you again when your travels bring you... More 

Denver, Colorado
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was back in Michigan for a short vacation and stayed at the Hampton my first night due to a late arrival time. The hotel was clean and nice. It is a relatively new property. West Michigan clean is important to me and this hotel met my expectations.

Review collected in partnership with Hampton

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review! I am happy to hear that you found the hotel to be clean and new...but we are just over 8 years old! We hope to see you when you "come home" again! More 

Lapeer, Michigan
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I make several business trips a year to the Grand Rapids area. I always stay at this hotel for the clean and quiet rooms. The location is close to many restaurants, stores and the highway. It can be a little difficult to find. You have to drive into the Target parking lot and take the rode that leads behind it.

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review! We appreciate our return guests very much! More 

Mackinaw City
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We have stayed at Hampton Inns for over 25 years, with never a bad experience. However, this location on 28th St near I 94 was almost impossible to see, and the signs directing you to the hill side location were not big enough to notice. I had to call the hotel and get directions as it was not possible to... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review. Currently, we have the best and biggest signage allowed to us. We are trying to work with all necessary parties to increase the signage. More 

Grand Rapids, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

I left my laptop in the hotel room after check out. When I called the front desk the lady say they would try & find if if I "indeed" did leave it there, but she doubted I did. The computer was found by the maid and not turned into management-- she kept it on her cart and it was "stolen"... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Hello Mary, Thank you for your review. All feedback is truly appreciated. As we have discussed, all levels of management are taking this matter very seriously and are committed to finding out what actually did occur. I am glad to know that your item has been returned to you! Sincerely, Andrea More 

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