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Hampton Inn & Suites Grand Rapids Airport / 28th St

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5200 28th St SE, Grand Rapids, MI 49512
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Hampton Inn & Suites Grand Rapids Airport / 28th St
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Hampton Inn & Suites Grand Rapids Airport / 28th St
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235 reviews from our community

Traveler rating
    131
    75
    19
    8
    2
See reviews for
85
48
14
70
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
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  • All months
    (235)
  • Mar-May only
    (62)
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    (60)
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    (58)
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    (55)
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

I had to walk to the front desk because the Night auditor was too busy entertaining his girlfriend and wandering the halls to answer the switchboard. A soccer team was there the entire weekend and was the most obnoxious group I have ever encountered - including the parents/chaperones. There were no parking spaces the entire weekend .The children yelled and... More 

Was this review helpful? Yes
Syracuse, New York
Contributor
15 reviews 15 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Booked a suite for a Saturday night to see a concert downtown. I should have been more skeptical when I was checking in and the desk person kept saying that if there's any noise issues that they would be taken care of...... Why do people think that others want to hear the little darlings (7-9 year olds I would guess)... More 

Was this review helpful? Yes 1
Carmel, United States
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

The room was as we expected. The hot tub and pool were enjoyable. Staff was friendly and helpful. The free breakfast was convenient and hit the spot. And, when we received a call about a ring left in the room, we felt we were truly taken care of.

Review collected in partnership with Hampton

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Hello and thank you for your review. I am so happy that we were able to get your ring back to you and that you enjoyed your stay! I do hope this means we will be seeing you again. Sincerely, Andrea More 

Canton, United States
1 review
5 of 5 stars Reviewed 1 week ago

I have nothing bad to say. the room was very clean. Beds were comfortable. The breakfast had everything that was needed. I would stay here again. The front desk employees were helpful and very friendly. The atmosphere in the lobby was comfortable.

Review collected in partnership with Hampton

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review. No business is better than repeat business! I appreciate all your positive remarks regarding the hotel and service you received. I will be sure to share this with my team. Until your next stay, thanks again! Andrea More 

Fremont, United States
1 review
5 of 5 stars Reviewed 1 week ago

Nice spacious room, clean, comfortable. Would definitely stay there again. Breakfast was very good with lots of choices. Staff is friendly and helpful. Plenty of towels in the bathroom, which is also roomy! Nice to have a sofa to sit on to watch tv, instead of just propping up in a bed. The small refrigerator is helpful since my husband... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for taking the time to write such a nice review of your stay with us. I am glad to know you found the room accommodations to your liking! We are excited that by the middle of April 2015 all of our rooms will be equipped with refrigerators and microwaves! We look forward to your next trip. Sincerely, Andrea More 

1 review
5 of 5 stars Reviewed 1 week ago

The Hampton near the airport was exceptionally clean and very comfortable. The desk is larger than most. The women who worked the breakfast were friendly and the food was good. All the staff were pleasant. It is close to shopping and good restaurants.

Review collected in partnership with Hampton

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review of the Hampton Inn & Suites GR Airport! We appreciate all feedback. I am glad to hear you were happy with the service you received and our location! We hope to see you again, Sincerely, Andrea More 

Columbus, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for one night this past February on business. I checked-in online ahead of time, and it worked seamlessly when I arrived - I got my room number and key when I walked in, no delay. Front desk staffer was very courteous and efficient. Room was very nice - decent size, nice bathroom, super clean, comfy... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Gregory- Thank you! I can't ask for a better review than that! I am so pleased to know that we exceeded your expectations. That is definitely our goal for each guest each stay. The hotel was updated in 2013 and we are proud of those updates- thank you for noticing! I hope you were able to see a little bit... More 

Alexandria, Virginia
Top Contributor
74 reviews 74 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I spent the night before my flight, here. Conveniently located near the airport and right behind a shopping center with several stores/restaurants. Friendly staff. Nice to be able to grab a breakfast bag on my way out the door even though I left super early. Clean, comfortable, and quiet.

Was this review helpful? Yes 1
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you, again, for your review! We appreciate all feedback and I am glad to know you liked the hotel. We do hope to see you again! More 

Ann Arbor, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 24, 2015

The hotel was extremely clean, nicely updated, and well-appointed. The pool was small but nice. The customer service was great. The breakfast was fine. The woman who ran it was great. Make your own waffles were a hit. It is very difficult to find from the expressway, but if you just go to Target and wind your way to the... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for taking the time to write a review for the Hampton Inn & Suites! I am glad to know you enjoyed your stay. We try our best to help all with directions and Target is usually the best landmark! I will share your compliments with the staff. Thank you! More 

Detroit, Michigan, United States
Top Contributor
79 reviews 79 reviews
35 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 21, 2015

I recently stayed at this Hampton Inn & Suites for one night for business. The hotel was nearly booked, so I reserved a king junior suite. This Hampton is tucked away behind a shopping center, so the layout of the hotel is a little different than most. The entrance and lobby are on the short side of the building instead... More 

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review of the Hampton Inn & Suites GR Airport. I am very happy to hear that we met your expectations and the you would recommend our property. Word of mouth is certainly the best advertising and we greatly appreciate all feedback. I certainly hope this means we will be seeing you again! Andrea More 

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