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Hampton Inn & Suites Grand Rapids Airport / 28th St

2.5 of 5 5200 28th St SE, Grand Rapids, MI 49512
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Certificate of Excellence 2014
Hampton Inn & Suites Grand Rapids Airport / 28th St
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Hampton Inn & Suites Grand Rapids Airport / 28th St
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218 reviews from our community

Traveler rating
    119
    73
    18
    7
    1
See reviews for
77
45
14
64
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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    (55)
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    (45)
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Rochester Hills, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

When traveling across America - Hampton Inn has consistently provided outstanding rooms & service - Great Job by all staff members!!! Thank You. Rooms have been upscale with clean (well maintained ie. no paint pealing - no dirty grout on tile - carpets, furniture in excellent condition). Staff has always treated my family & I like family -

Review collected in partnership with Hampton

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review. It is always nice to hear when we are doing exactly what we are supposed to do! We look forward to your next trip! More 

Fenton, MI, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Hotel is a little hard to find, but very nice once you do. Its quiet and sits back out of the hub-ub. The staff is helpful and welcoming- hotel is quite new and in very nice condition. We will definitely stay again when needing accommodations in this area,

Review collected in partnership with Hampton

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you! We look forward to your next visit when your travels bring you back to Grand Rapids! More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed for one night. Upon checking in, the desk clerk noted we had been assigned to the second floor. He changed our room to the third floor because a sports team was staying in several rooms on the second floor and he wanted us to have no potential problems. That was nice although we've raised children... More 

Was this review helpful? Yes 1
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for submitting a review! We do try to accomodate all guests, no matter the reason they are staying with us. Most times, guests prefer to be away from a group of any sort. I like your comment about raising kids! We hope to see you again! More 

Senior Contributor
29 reviews 29 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Be sure to get a room overlooking the wetland! I had to knock off a star for the fitness room. One treadmill out of order, water cooler not working, only half of weight machine worked, and balls flat. But the room itself was clean and very comfortable. I would return but would encourage them to fix up the fitness area.

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review. Unfortunately, we do have 1 treadmill currently out of order as we are waiting on parts. The other items you mentioned I am not aware of, so thank you for that. We will certainly work on improving the fitness room. I appreciate your feedback! More 

Greenville, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Needed an early check-in due to hours worked. Hotel not only offered, but also made sure we were placed in an area that if there was going to be any noise, we wouldn't hear it. Sarah at the Front Desk is amazing!

Review collected in partnership with Hampton

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review! I am glad we were able to accomodate you and I will pass along your compliments to Sarah! More 

Traverse City, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel is great for the traveler. Their park and fly service was excellent and surpassed expectations. Our room was clean and very comfortable. It was an added bonus to be able to connect directly to the net in the room. Highly recommended!

Review collected in partnership with Hampton

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you very much for your review! And Happy 2015! More 

1 review
5 of 5 stars Reviewed December 18, 2014

Access is a little tricky, but once you find it you will be happy. The beds are the most comfortable ever and the breakfast bar is great. The room was really clean and there was no noise in the hallway to disturb a nights sleep. I always stay at a Hampton when I travel because I like the beds--have never... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review! Best part of any hotel stay is a good night sleep! I am glad to hear that you were not disappointed. Sincerely, Andrea More 

Iowa
Top Contributor
124 reviews 124 reviews
85 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed December 18, 2014

The room I had was really spacious and clean. The lobby -- not quite so spacious but also very clean and "comfy". Only used the breakfast once but it seemed nice -- sort of an upgraded continental with eggs and sausage plus make your own waffles. The online checkin worked well but has a couple of drawbacks: 1) I moved... More 

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review of the Hampton Inn & Suites Grand Rapids Airport. We appreciate all feedback. I have been getting mixed reviews regarding the echeck in. I can tell you that Hilton is working on adding a virtual floorplan for each hotel to assist in room assignment, but you are correct- sometimes it's best to leave it to... More 

San Jose area, CA
Contributor
17 reviews 17 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 17, 2014

Overnighted here and was very satisfied. Hotel has complimentary cookies in the evening, hot drinks all day, and complimentary buffet breakfast (typical of american chain hotels but maintaining standard of variety). Room was large; the hotel is not new but it has been renovated very well so it doesn't feel shabby. Staff was friendly. Location is actually near the Target,... More 

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review! I am glad to hear that you were satisfied with your stay including items such as the location, breakfast and business center! Noise overall can be an issue, but wall "thickness" is even trickier. I think if all GM's had their way, rooms would be sound proofed! Thank you again for taking the time to... More 

Chicago
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 9, 2014

This property lives up to Hampton expectations. The staff was bright and friendly. The room and bath were spotless. Breakfast was what to expect. There was one issue. The front dest recommended a delivery service for food from local restraunts. It was foodtogo.com and is not listed here. I used it and was very dissatisfied. First they didn't anwer their... More 

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Hello and thank you for your review. I am glad to hear that you were pleased with the hotel accomodations, but also disappointed for you with this delivery service. You are correct, not our fault per se, but we do have to stand by our recommendations! Thank you for bringing these issues to my attention. This is experience is one... More 

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Additional Information about Hampton Inn & Suites Grand Rapids Airport / 28th St

Address: 5200 28th St SE, Grand Rapids, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Grand Rapids Airport / 28th St 2.5*
Number of rooms: 98
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Also Known As:
Hampton Inn And Suites Grand Rapids Airport / 28th St
Hampton Inn & Suites Grand Rapids Airport / 28th St Hotel Grand Rapids
Hampton Inn Grand Rapids
Grand Rapids Hampton Inn
Hotel Style:
#3 Romantic Hotel in Grand Rapids
#8 Family Hotel in Grand Rapids
#9 Business Hotel in Grand Rapids

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