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Hampton Inn & Suites Grand Rapids Airport / 28th St

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5200 28th St SE, Grand Rapids, MI 49512
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Hampton Inn & Suites Grand Rapids Airport \/ 28th St
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293 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • Spanish first
  • Any
English first
  • All months
    (293)
  • Mar-May only
    (89)
  • Jun-Aug only
    (89)
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    (60)
  • Dec-Feb only
    (55)
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Flushing, Michigan
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We stayed here using out H-Honors awards points. This location is difficult to find. There should be some additional, and larger, signage in order for guests to find the place. Once we found the location, we were greeted and treated nicely. However, the chair next to the desk was very gross. It appeared that somebody had urinated, or spilled a... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Hello Neil, I would ask that you please contact me to discuss this, if you had not already brought it to the attention of the team while you were here. More 

4 of 5 stars Reviewed 2 days ago NEW

The staff were friendly, one of the best breakfasts available at a hotel. The snacks and beverages available were convenient. Location little hard to find. The only concern was not being able to adjust the air conditioning. The hot tub and pool were clean; pool had a little dirt in it; was surprised there weren't bigger towels available by the... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review. I am glad to know that it sounds like overall you were pleased with your stay. We will certainly look into the AC unit! More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We really appreciated the cleanliness of our room especially the linens. They stuck a post it note on our headboard that stated our sheets and comforter had been cleaned which put us at ease. The hotel seems newly updated which was nice too. The bed was very comfortable which was a huge plus too. Although our stay was short since... More 

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Hello Mandy K! Thank you for your review! I am very pleased to know that you found the hotel met your needs and in some areas may have exceeded your expectations. Thank you for sharing your comments and I will do so with the team as well! More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Hotel was in close proximity to the airport. The shuttle was frequent and could be privately scheduled. The staff bent over backward to be helpful. Airport shuttle driver helped us move heavy bags to the check in counter. Room was clean and breakfast was hot with many selections. I couldn't be more pleased with a hotel.

Review collected in partnership with Hampton

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you very much for your review of the Hampton Inn & Suites GR Airport! Your comments are greatly appreciated and nothing makes me happier than hearing that the staff bent over backwards to help you! I will certainly share your comments with the team. I hope that with your satisfaction of the hotel, amenities, and staff; that we will... More 

Oshkosh, Wisconsin
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

This hotel was nothing special. I've stayed in Hamptons plenty of times and have only had one other issue at a different location.This one by far doesn't hold up to the Hampton standard. My Husband and I took a trip here with another couple and we all were not impressed. We paid 185 dollars for 1 night and the beds... More 

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Hello and thank you for your review. I apologize that you feel we do not meet Hampton standards. The issue you describe with the water is certainly not normal and I will have maintenance look int o that as well as the beds. I appreciate you taking the time to give us feedback. More 

Lakewood, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Everyone there was nice, the breakfast was yummy with plenty of good food! The room was very quiet which I love! The swimming pool and hot tub were very clean and had a neat little set up. Nice job Hampton Inn!

Review collected in partnership with Hampton

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review of the Hampton Inn & Suites Grand Rapids Airport~ I am glad to know that you enjoyed your stay, especially the pool and hot tub. We appreciate the vote of confidence! More 

Atlanta, GA
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I just completed my fourth stay at the Hampton Inn Grand Rapids and will definitely return. It is well maintained, always consistent and well located (despite others saying it is hard to find). The staff are always friendly and helpful, rooms clean, and breakfast is good. I also really appreciate the strength of the technology. The wifi is strong and... More 

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review, repeat guests are the best! I am glad to know that you have enjoyed your stays here and I hope that means we will be seeing you again. More 

Hudson, Ohio
Level Contributor
68 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Room was clean and about average in terms of decor/furnishings, given that I stay in around 30-40 Hampton properties annually as part of my Hilton profile. Not really bad by any means, but nowhere near as nice as the Hampton Grand Rapids South location, with their renovated rooms......and really not much further to the airport when it's all said and... More 

Was this review helpful? Yes 1
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review. I am glad to hear that you were pleased with your stay and the location. We have heard rumors that a renovation may take place here as well, but it is still way too early to say that with any certainty! More 

Boulder, Colorado
Level Contributor
145 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Pros: Very comfortable bed, mattress, sheets, first class. Outside landscaping very well maintained Quiet, No noise from neighbors, hall, or outside. Lobby decor nice, warm cookies in lobby (just one night only out of four.) Room decor nice. Cons: Bathroom door would not shut--seemed too big Bathroom sink very slow drainage, needs to be snaked Wifi internet hard to log... More 

Was this review helpful? Yes 1
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review. We appreciate all comments and they will be addressed. More 

NYC
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed July 21, 2015

First time in Michigan and was visiting for a wedding in Alto, MI and we stayed for 2 nights at the hotel and I have to say WOW This hotel is in the middle of nowhere and the service and cleanliness were top notch! There was about 70 of us here and yeah we were a tad bit loud (apologies... More 

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you very much for your review. We truly enjoyed having all of the wedding guests here- you were fun! I hope everyone enjoyed their trip and can come back sometime for sight seeing- especially Lake Michigan. Thanks Again! More 

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