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Hampton Inn & Suites Grand Rapids Airport / 28th St

2.5 of 5 5200 28th St SE, Grand Rapids, MI 49512
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Certificate of Excellence 2014
Hampton Inn & Suites Grand Rapids Airport / 28th St
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Hampton Inn & Suites Grand Rapids Airport / 28th St
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212 reviews from our community

Traveler rating
    114
    72
    18
    7
    1
See reviews for
75
41
14
64
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
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English first
  • All months
    (212)
  • Mar-May only
    (55)
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    (60)
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    (58)
  • Dec-Feb only
    (39)
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1 review
5 of 5 stars Reviewed 1 week ago NEW

Access is a little tricky, but once you find it you will be happy. The beds are the most comfortable ever and the breakfast bar is great. The room was really clean and there was no noise in the hallway to disturb a nights sleep. I always stay at a Hampton when I travel because I like the beds--have never... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review! Best part of any hotel stay is a good night sleep! I am glad to hear that you were not disappointed. Sincerely, Andrea More 

Iowa
Top Contributor
124 reviews 124 reviews
85 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The room I had was really spacious and clean. The lobby -- not quite so spacious but also very clean and "comfy". Only used the breakfast once but it seemed nice -- sort of an upgraded continental with eggs and sausage plus make your own waffles. The online checkin worked well but has a couple of drawbacks: 1) I moved... More 

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review of the Hampton Inn & Suites Grand Rapids Airport. We appreciate all feedback. I have been getting mixed reviews regarding the echeck in. I can tell you that Hilton is working on adding a virtual floorplan for each hotel to assist in room assignment, but you are correct- sometimes it's best to leave it to... More 

San Jose area, CA
Contributor
17 reviews 17 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Overnighted here and was very satisfied. Hotel has complimentary cookies in the evening, hot drinks all day, and complimentary buffet breakfast (typical of american chain hotels but maintaining standard of variety). Room was large; the hotel is not new but it has been renovated very well so it doesn't feel shabby. Staff was friendly. Location is actually near the Target,... More 

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review! I am glad to hear that you were satisfied with your stay including items such as the location, breakfast and business center! Noise overall can be an issue, but wall "thickness" is even trickier. I think if all GM's had their way, rooms would be sound proofed! Thank you again for taking the time to... More 

Chicago
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This property lives up to Hampton expectations. The staff was bright and friendly. The room and bath were spotless. Breakfast was what to expect. There was one issue. The front dest recommended a delivery service for food from local restraunts. It was foodtogo.com and is not listed here. I used it and was very dissatisfied. First they didn't anwer their... More 

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Hello and thank you for your review. I am glad to hear that you were pleased with the hotel accomodations, but also disappointed for you with this delivery service. You are correct, not our fault per se, but we do have to stand by our recommendations! Thank you for bringing these issues to my attention. This is experience is one... More 

New York City, New York
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent 5 nights on business. The location is very comfortable. The breakfast provided a good filling meal in preparation for heading out in a foot of snow !!! The hotels grounds were well taken care of during the week of snow. Room was spacious, clean and comfortable. Shuttle was easy access to get to airport. Would definitely stay again when... More 

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review! I am so happy that you think we did a good job with that snow fall!! We certainly tried to keep up! We look forward to your next visit! Sincerely, Andrea More 

Kansas City, Missouri
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Excellent service, clean hotel, friendly staff. Easy to find if you follow the signs and/or the directions on their website. My experience was typical of a Hampton Inn. It is a quality hotel that I can count on.

Review collected in partnership with Hampton

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review! I am glad that we met your expectations that you have to come expect from a Hampton Inn & Suites! Sincerely, Andrea More 

Grand Haven, Michigan
Contributor
16 reviews 16 reviews
5 of 5 stars Reviewed 4 weeks ago

My wife and I spent the weekend in GR for ComicCon, King Bed room, first floor. Check-in was fast, front desk clerk was very friendly and helpful. The property is beautiful for a freeway- and airport- type hotel, surrounded by what looked like wetlands and a (at the time) frozen lake. You could see 96, but could barely hear it... More 

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review of the Hampton Inn & Suites Grand Rapids Airport! I truly appreciate all your feedback. Thank you for taking the time to note specific things such as the respnsiveness of the staff and quietness of the hotel, for the most part! We do our best to manage all guests, but at times it can be... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Stayed here due to cancelled flight. Hotel was very accomadating. Shuttle driver was great. Picked us up at the Airport and Shuttled us out to dinner and picked us up. Hotel arranged for transporation back to airport in the morning at 4 AM for early morning flight. Staff was very friendly and accomadating.

Review collected in partnership with Hampton

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review! Last week was certainly unpleasant weather wise but I am glad to hear that we helped make a bad situation a little better. Traveling can be stressful any day, let alone when there is a white out! I hope you were comfortable and able to get a good night's rest as well. Should your travels... More 

Kalamazoo, MI
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 27, 2014

overall it was a decent hotel it was your typical Hampton Inn the staff was friendly the rooms were clean there were a couple small issues but the GM has gone out of her way to make them right which for me is a sign of a good hotel a hotel that accept they made a mistake and does everything... More 

Was this review helpful? Yes 1
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review! Yours may be the most perfect review, in my opinion and not because I am the GM :). It's true, we are humans and make mistakes but I whole heartedly believe that it is how we recover from a situation that should make all the difference. I wouldn't be in this business if I didn't... More 

Grand Rapids MI, United States
1 review
3 of 5 stars Reviewed October 26, 2014

This Hotel near GRR was nothing special however the price was outrageous for a small midwestern city. On the same trip a layover at DFW required an overnight stay in Dallas stayed in Irving at a competitor for half the price.

Review collected in partnership with Hampton

Was this review helpful? Yes
Andrea K, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review

Thank you for your review. I am sorry that is how you feel regarding the rate but I assure you we are priced competitvely for our market. Grand Rapids is not necessarily a small midwestern city. Each hotel also sets their own pricing so I would have no idea what a hotel in Dallas is selling for or why. I... More 

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Additional Information about Hampton Inn & Suites Grand Rapids Airport / 28th St

Address: 5200 28th St SE, Grand Rapids, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Grand Rapids Airport / 28th St 2.5*
Number of rooms: 98
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Also Known As:
Hampton Inn And Suites Grand Rapids Airport / 28th St
Hampton Inn & Suites Grand Rapids Airport / 28th St Hotel Grand Rapids
Hampton Inn Grand Rapids
Grand Rapids Hampton Inn
Hotel Style:
#5 Family Hotel in Grand Rapids
#5 Romantic Hotel in Grand Rapids
#10 Business Hotel in Grand Rapids

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