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SpringHill Suites Grand Rapids Airport

3.0 of 5
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5250 28th St SE, Grand Rapids, MI 49512
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SpringHill Suites Grand Rapids Airport
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Ranked #19 of 47 Hotels in Grand Rapids
A recent review
5 of 5 stars reviewed 3 weeks ago
TravelerJKE
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132 Reviews from our TripAdvisor Community

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Traveler rating
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    65
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had went on a business/personal trip and needed a clean, safe and really nice place to stay. I booked through Priceline with name your own price. This hotel was great! I had never heard of it and I was totally surprised. With the name your own price, you never know what you'll get, and I was shocked! The staff... More 

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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

TravelerJKE- Thank you for your 5 Star review of our hotel. We are happy that you found us and hope to see you again the next time your travels bring you to Grand Rapids. More 

Level Contributor
8 reviews
5 of 5 stars Reviewed 3 weeks ago

In town for a funeral over the 4th of July. The hotel was busy, but we never felt disturbed by other guests. The room was clean and comfortable. Breakfast was enjoyable, fresh waffles, eggs, sausage, cereals, fresh fruit, and plenty of drink options (I enjoyed Earl Grey tea). Easy access to internet.

Was this review helpful? Yes
SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Jared Z - Thank you for taking the time to comment about your recent stay with us. We are please to hear that you enjoyed your time with us and we look forward to seeing you again the next time you are in Grand Rapids. More 

1 review
2 of 5 stars Reviewed 4 weeks ago

Stayed at the Springhill while on Business travel for work. I had reserved a bedroom with King bed, when I arrived, they told me my room was not a King, and couldn't change it. The hotel has really thin walls and floors. Everynight it seemed like the person above me was moving furniture around and banging it all over the... More 

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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Cari M- I am so sorry to hear that your stay with us was less than perfect. We strive to provide excellent customer service in a clean, quiet environment 100% of the time. From your experience it appears that we failed to meet that expectation and for that I want to apologize. Your comments will be used as a training... More 

Harrisburg, Pennsylvania
Level Contributor
237 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed June 18, 2015

This property still appears relatively new! Rooms are very nice and spacious. The only downside is that it's very hard to find. You can't see it very well from the main road. It's tucked behind some other businesses and the sign by the road is very tiny. We got lost a couple of times. It's near the airport, but a... More 

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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Blanquita79- Thank you for taking the time to write about your recent stay with us. We are glad to hear that you enjoyed your stay and plan to stay with us the next time you are in Grand Rapids. More 

Brick NJ
Level Contributor
111 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed June 13, 2015

I travel a pretty good amount for work. This week had me in GR. I stayed 4 nights at the Springhill Suites. I didn't find it hard to find like some of the other reviewers. The room was spacious and the bed was comfy. The air conditioner kept the room very cool which is a must. The front desk staff... More 

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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Holly A - Thank you for your comments regarding your recent stay with us. We are glad that you were able to find our hotel and found our rooms spacious and comfy. We look forward to your next stay with us. More 

Ann Arbor, Michigan
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed May 26, 2015

We stayed at the Springhill Suites at the end of April for my daughter's volleyball tournament. Our room was clean and the beds were very comfortable! Although there was some trouble with the reservation due to errors made by the travel agency we were required to use, the staff at the hotel went out of their way to ensure we... More 

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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Dana B - Thank you for your kind words regarding our hotel and staff. We are glad to hear you enjoyed your stay with us and look forward to having you stay with us again soon. More 

Houston, Texas
Level Contributor
52 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed May 17, 2015

I'm a business traveler who is on the road most of the time. I look for hotels that are quiet, comfortable, have stand-up showers and cold a/c. How I rate: * - I left the hotel and went elsewhere ** - I stayed, but wouldn't return *** - Would return if I had to **** - Enjoyed the stay *****... More 

Was this review helpful? Yes
SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Bearpster- Thank you for taking the time to comment about your recent stay with us. We appreciate your kind words regarding the staff and amenities and look forward to welcoming you back as a guest the next time you are in Grand Rapids. More 

Warren, Michigan
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 11, 2015

I booked a whirlpool/jacuzzi suite on a trip there for my daughter to see her doctor. What they call a whirlpool or jacuzzi is a gentle swirl in a large tub. Not only that but one jet was not working. Even if it was working I could make more waves or whirling by gently swaying my arms. I was highly... More 

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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Kathie P Thank you for taking the time to comment about your recent stay with us. I am sorry to hear that the Jacuzzi tubs were not working as they should have for you. I have informed our maintenance staff of your concern ensure that our Jacuzzi tubs are working in perfect condition moving forward. I do appreciate you letting... More 

Milford, Michigan
Level Contributor
146 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed April 26, 2015

This is a classic SpringHill Marriott Property. The people were friendly and helpful. The rooms clean and comfortable. Located near the airport and East of the downtown area by 15 minutes, so if you're looking to stay "outside" of the city, this place fits the bill. Helpful hint: There are two SpringHills in Grand Rapids. One North of the city... More 

Was this review helpful? Yes
SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

JVM- Thank you kindly for your 4 Star rating regarding your recent stay with us. We are delighted to learn that you found our staff friendly and helpful and our rooms clean and comfortable. We hope to see you back as a guest again soon! More 

Provo, Utah
Level Contributor
66 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed April 16, 2015

The hotel is off of the main road which is a good thing. Very quiet. Check in was quick. Front desk was friendly and helpful with places to eat and directions to airport. Did not have breakfast as we had an early flight. Room was spacious and clean. Bed comfortable. Large shower/toilet room. Vanity is kind of open in the... More 

Was this review helpful? Yes
SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

DialQueen - Thank you for your kind words regarding your recent stay with us. I am glad that you appreciated the convenient, yet quiet location of our hotel which provided you a short drive to the airport in the morning yet allowed you to enjoy our tree lined, waterfront setting. We look forward to seeing you back as a guest... More 

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