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SpringHill Suites Grand Rapids Airport

3.0 of 5
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5250 28th St SE, Grand Rapids, MI 49512
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SpringHill Suites Grand Rapids Airport
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139 Reviews from our TripAdvisor Community

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Traveler rating
    46
    68
    16
    6
    3
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44
19
13
53
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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    (139)
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    (34)
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Las Vegas, Nevada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

We booked this for it's location close to airport. We followed "Garmin" to where it should be located and couldn't find it right away. You don't see it from 28th SE Street. You need to turn on Hotel Ave, which didn't appear correct as this leads to a Target, Costco and lots of other shopping. Turn left at end of... More 

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Frankfort, MI
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Tucked away behind Target just South of 28th street. Very nice and clean, well kept. Nice pool (smallish size) and fitness room, lobby and eating area were very nice. Breakfast was excellent. Rooms are up to date and clean. Only complaint were the mattress on both of our Queen beds were hard as a ROCK. Like sleeping on concrete. For... More 

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Williamston, Michigan
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here for college orientation for my daughter. This place was clean, comfortable, and includes the usual breakfast. To enter the hotel, you go through a shopping plaza parking lot. The signs are very small and need to be bigger. Very close to the airport. Will stay here again.

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Traverse City, Michigan
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

It is a nice place that has a cool but undersized pool and whirlpool. Although it is very quiet and not on a main road we still managed to get around. Kind of hard to find but once you are there it seems so easy. It is nice to stay here if you plan on going to the airport or... More 

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Gig Harbor, Washington
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Since I'm a Marriott Platinum I was looking for a Marriott property. Stayed here for a quick overnight before an early flight. You have to call for the shuttle and it took a while just for someone to answer my call. Another 15 minutes and the shuttle arrived. They share this shuttle with the Hampton Inn next door so the... More 

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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Litiskat- Thank you for taking the time to comment on your recent stay with us. We are sorry to hear that our stay was anything less than perfect. We are constantly looking for ways to improve and your comments will be used as a training tool for the staff. We look forward to welcoming you back as a guest again... More 

Dusseldorf, Germany
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Close to airport, good size rooms but out of date. The breakfast was very poor in selection and the "fake" eggs and sausage destroyed my taste buds. The staff seemed stressed and had a non-caring attitude. The hotel appeared to be understaffed at the front desk and lounge area. My point, the person at check in had to run over,... More 

Was this review helpful? Yes 1
SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Ellis463- Thank you for taking the time to comment about your recent stay with us. We appreciate your honest feedback. Your comments have been shared with the staff and every effort will be made to make the neccesary changes to avoid similar instances from occuring. More 

Clinton, Ohio
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Recently stayed for a business trip, rooms were very quiet - not a lot of hallway noise even though there were quite a few people staying at the hotel at the same time. Great for business or personal travel. Rooms are big and clean. Down side is the towels are small and very stiff. Staff was nice and helpful. When... More 

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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Jennifer B - Thank you for your kind comments regarding your recent stay with us. We are glad you found our location quiet and our service prompt. We look forward to your next stay with us. More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 11, 2015

I had went on a business/personal trip and needed a clean, safe and really nice place to stay. I booked through Priceline with name your own price. This hotel was great! I had never heard of it and I was totally surprised. With the name your own price, you never know what you'll get, and I was shocked! The staff... More 

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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

TravelerJKE- Thank you for your 5 Star review of our hotel. We are happy that you found us and hope to see you again the next time your travels bring you to Grand Rapids. More 

Level Contributor
9 reviews
3 hotel reviews
5 of 5 stars Reviewed July 11, 2015

In town for a funeral over the 4th of July. The hotel was busy, but we never felt disturbed by other guests. The room was clean and comfortable. Breakfast was enjoyable, fresh waffles, eggs, sausage, cereals, fresh fruit, and plenty of drink options (I enjoyed Earl Grey tea). Easy access to internet.

Was this review helpful? Yes
SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Jared Z - Thank you for taking the time to comment about your recent stay with us. We are please to hear that you enjoyed your time with us and we look forward to seeing you again the next time you are in Grand Rapids. More 

1 review
2 of 5 stars Reviewed July 6, 2015

Stayed at the Springhill while on Business travel for work. I had reserved a bedroom with King bed, when I arrived, they told me my room was not a King, and couldn't change it. The hotel has really thin walls and floors. Everynight it seemed like the person above me was moving furniture around and banging it all over the... More 

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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Cari M- I am so sorry to hear that your stay with us was less than perfect. We strive to provide excellent customer service in a clean, quiet environment 100% of the time. From your experience it appears that we failed to meet that expectation and for that I want to apologize. Your comments will be used as a training... More 

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