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All 52 Grand Rapids hotels

SpringHill Suites Grand Rapids Airport

3.0 of 5 Hotel   |   5250 28th St SE, Grand Rapids, MI 49512
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88%
Ranked #13 of 52 Hotels in Grand Rapids
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
DJ-USA Waukegan, Illinois, USA
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107 reviews from our community

Traveler rating
    38
    53
    10
    3
    3
See reviews for
35
14
12
37
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Waukegan, Illinois, USA
Top Contributor
53 reviews 53 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay at chain hotels for a predictable experience. That said, this Springhill Suites is a very clean, new (or at least seems new) property. Everything is tidy and as it should be, and this one has a bonus of being a Springhill with a bar. I really like it when properties include on, even if like this evening I... More

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Detroit, Michigan
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A newer hotel, greeted nicely at the front desk, beautiful decor/lobby.Rooms have mini fridge & microwave, lobby store sells food items. I had a King bed and there was a separate sitting area with a sofa bed that had a chaise lounge and a desk.TV swiveled to be viewed from sitting area or bed. Separate water closet and sink area.... More

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Ypsilanti, Michigan
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We recently visited this hotel and found it to be one of the nicest that we have stayed at in Grand Rapids. The room was spacious and clean. The hotel seemed new. The bed was very comfortable. We have stayed at several hotels while visiting Grand Rapids and we plan to return to this one. The location is perfect for... More

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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Steven D - Thank you for your kind words in your review of your recent stay at our hotel. The staff at the SpringHill Suites prides itself on offering guests great customer service and clean, comfortable rooms. We are very glad to hear that we delivered on both. I am very happy to hear that you plan to return to... More

Irving, Texas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

One night stay after arriving at GRR @ 9:00 PM. The van shared with the Hampton Inn was not operating so they sent a taxi and paid for it. Nice touch. Room was fairly standard. Very generic. Twin beds versus the King that was on my confirmation but okay nevertheless. The small bar area in the lobby was welcoming with... More

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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Gatordave007 - I want to thank you for taking the time to review your recent stay with us. I am very pleased to learn that you were able to receive a clean, comfortable stay at the SpringHill Suites. Since your departure, we have fully stocked our Market and have numerous food and beverage options available 24hours/day. We look forward to... More

Atlanta, Georgia
Contributor
20 reviews 20 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great room - good bed, tv, space, etc. Refrigerator didn't seem to be very cold but maybe it was just that room. Check-in staffer was great and adjusted my rate down when I asked about AARP discounts as I don't seem to find that as an option when booking online at the hotel's site - so always ask in case... More

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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Jan C - Thank you for taking the time to write about your recent stay with us at the SpringHill Suites. Although I am sorry to learn that your refrigerator may not have been working as well as it should have, I am glad to learn that you enjoyed our hotel's location as well as the staff's williness to assist... More

Holly, Michigan
Top Contributor
60 reviews 60 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 5, 2014

The location on 28th street worked very well for us, the service was polite,available,and swift. The room was well situated, spacious, and clean. What more do you need? The breakfast was a standard hotel continental breakfast, nothing special,nothing disappointing.

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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Karen S - Thank you for taking the time to review your recent stay with us. I am glad to learn that you enjoyed our hotel and spacious and clean suites as well as our first class customer service. Great tip regarding the Michigan Breweries. Grand Rapids is proud to be voted BEER CITY USA and can recommend numerous local... More

Senior Contributor
35 reviews 35 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed July 29, 2014

My recent stay at this property started off badly and only got worse from there. We requested third floor which wasn't a problem getting but the first room we were put in had a burned out central light bulb and the refrigerator didn't work. We asked to be moved and were moved to the far end of the hall from... More

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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Andrew177 - Thank you for taking the time to write about your recent stay at the SpringHill Suites. Honest opinions such as yours allow us to see where we can better serve our guests or problems that we need to rectify. I want to personally apologize for the numerous issues you encountered during your stay. I fully understand your frustration... More

Michigan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 24, 2014

I stayed here for one night July 15 in room 316. The room itself was very nice and the location is quiet which make for good sleeping. Even the a/c was quiet which is rare, even in very high end hotels. However, the bathroom wasn't cleaned well. Hair on the toliet (not just one piece, I mean all over, and... More

Was this review helpful? Yes 1
SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

SueC456 - I first want to thank you for taking the time to write about your recent stay at our hotel. Without honest accounts of guest experiences we are unable to identify areas of growth for our hotel and staff. I want to apologize that your room was less than perfect during your stay. It is unacceptable that your room... More

Senior Contributor
39 reviews 39 reviews
31 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 22, 2014 via mobile

Stayed here last year during a soccer tournament weekend and was less than impressed. Gave the hotel another shot when we needed a place to stay at on short notice for the night. Much more impressed this time. Room was spacious and beds were fine. Hotel staff was very friendly and courteous. Breakfast was good enough since it is free... More

Was this review helpful? Yes 1
SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

dgprouty - Thank you for taking the time to write about your recent stay with us at the SpringHill Suites. I am very pleased to learn that although you may have had a less than perfect stay initially, you came back and left impressed. I am pleased to say that our hotel went through a comprehensive renovation which was completed... More

Champaign-Urbana, Illinois
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 22, 2014

The hotel is great overall, the room is very big and have very comfortable working desk. I have a king size room and the desk and the bed is in two different room so I would not disturb my girlfriend if I get up early. The location is very good close to mall and restaurant, but it is really hard... More

Was this review helpful? Yes 3
SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Micro-Young - Thank you for taking the time to write about your experiences during your recent stay at the SpringHill Suites. We are glad to hear that you enjoyed our spaciaious guest rooms and had a great stay. I look forward to you staying us again soon. More

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Additional Information about SpringHill Suites Grand Rapids Airport

Address: 5250 28th St SE, Grand Rapids, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Grand Rapids Airport 3*
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Also Known As:
Springhill Suites Grand Rapids Airport Hotel Grand Rapids

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