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SpringHill Suites Grand Rapids Airport

Certificate of Excellence
3.0 of 5
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5250 28th St SE, Grand Rapids, MI 49512
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SpringHill Suites Grand Rapids Airport
Best prices for: 1 room 1 guest
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Ranked #18 of 48 Hotels in Grand Rapids
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 weeks ago
Leenda324 Lakewood, Colorado
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121 reviews from our community

Traveler rating
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    60
    13
    4
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lakewood, Colorado
Top Contributor
75 reviews 75 reviews
26 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Apparently a circus elephant, recently escaped from Ringling Bros., stayed in the room above me. The result: about 3.5 hrs sleep the first night. The good: close to airport, clean, good service. Decent athletic facility for prop of this type. The bad: paper thin walls and floorboards.

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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Leenda324 - Thank you for taking the time to let us know about your most recent stay with us. I am sorry to learn that your stay was less than perfect. We pride ourselves on offering our guest a clean comfortable room to be able to rest and relax in and I want to apologize that nearby guests prevented you... More 

Charlevoix, Michigan
Top Contributor
93 reviews 93 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Not the Ritz but has everything you need: Clean; friendly staff; good parking areas; can leave your car there very inexpensively and the get you to and from the airport free of charge; a breakfast area; close by fuel, shopping, restaurants, etc; minutes from the airport; close to expressways. As good as or better than any brand at this price... More 

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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

BC W - Thank you for taking time out of your day to comment about your recent stay with us. We are glad to hear that our hotel was able to provide you with everything you needed. We look forward to welcoming you as a guest again soon. More 

Northville, Michigan
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 21, 2014

We were pleasantly surprised during our stay at the SpringHill Suites in Grand Rapids last week. The room was very spacious; the mini-kitchen was nice (although on this visit we really didn't need it); the breakfast was very good (numerous options) and the room was clean. (Did I mention how comfortable the bed was?)

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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

WICheeseheads- Thank you for your kind remarks regarding your most recent stay with us. We are glad to learn that you enjoyed all that our hotel has to offer, including our beds! We look forward to welcoming you back as a guest soon. More 

Israel
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 16, 2014

Stayed for 4 nights on a business trip, inc. breakfasts. The rooms are very comfortable, very nice conditions for staying away from home. I missed 2 things though: faster internet and... some vegetabales for breakfast (I know it is not so common in America to have vegetables in the morning but maybe I helping here to change this bad habbit).... More 

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Petoskey, Michigan
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 9, 2014

The customer service and management would be the number one reason we'd return. We stayed for 2 nights - it started out questionable in all areas for various reasons. Our concerns were addressed immediately by management and the remainder of our stay was enjoyable. Thank you to Tiara for your assistance.

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Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 5, 2014

Don't get me wrong - this hotel is nice enough. Staff is pleasant and kind. Can't seem to stop a bunch of kids from running up and down the halls though. Why do people allow children to be disruptive, and why do hotels not throw them out? Surely an entire hallway full of annoyed patrons can't be worth the business... More 

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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Wendy C- Thank you for your honest account of your recent stay with us. I want to apologize that the actions of several of our guests caused you to not be able to enjoy stay as much as you should have. I know that the staff was aware of the noise issue and worked diligently throughout the night to quite... More 

Dallas, Texas
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 22, 2014

I booked this hotel because I had stayed at Springhill Suites before and it had a bar (and I thought a bar restaurant). My bad. A bar kinda (when it's staffed) and no food. The hotel itself was nice and the staff was excellent. The hot breakfast was much like other hotels. The problem with this hotel is location. There... More 

Was this review helpful? Yes 1
SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

DWVAN- Thank you for taking the time to comment about your recent stay with us at the SpringHill Suites. I am very pleased to hear that you enjoyed our hotel and that your interactions with our staff were excellent. I can understand your frustration that during our recent snow storm you were unable to walk to any nearby restaurants. Hopefully... More 

Saint Louis, Missouri
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed November 3, 2014

The good. The hotel was nice and up to date. The room was clean except for the peanuts left in the cabinets in the kitchenette and emery board laying on the floor by the bed. The breakfast was good standard choices for Spring Hill. It was a quiet hotel but it was in the middle of nowhere. The bad. When... More 

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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Steve5074 - I first want to thank you for taking the time out of your day to write about your recent stay with us at the SpringHill Suites. I am glad to hear that you enjoyed the hotels and amenities. I do want to apologize for any confusion you encountered during the check in process. It is unfortunate and I... More 

Spring Lake, Michigan
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 3, 2014

We stayed here after a late football game because we had business in the area early the next morning. Called ahead to let them know we were checking in late. Arrived around 1 am. Check in was easy - they were actually waiting for us! The room is wonderful. The beds are comfortable. We had a great, but short night's... More 

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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

Mark W - Thank you for taking the time to comment about your recent stay with us. We are glad to hear that we provided you with the service you have come to expect from Marriott. Hopefully the next time you are here you will have more time to enjoy all that we have to offer. More 

Michigan
Top Contributor
203 reviews 203 reviews
74 hotel reviews
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed October 20, 2014

I travel for business and am a Marriott, and sometimes Hilton, loyalist and prefer Courtyards and SpringHill Suites for the amenities. SHs usually have larger rooms, hence the name suites, with living areas and small kitchenettes. Courtyards many times have bistros for breakfast, lunch or dinner...which I prefer but the nearby Courtyard hasnt yet added one. So I stay here...its... More 

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SpringHillSuitesGRR, General Manager at SpringHill Suites Grand Rapids Airport, responded to this review

PatienceWonderful- I first want to thank you for choosing our hotel during your visits to Grand Rapids. We appreciate your loyalty and appreciate your kind words about our hotel. We look forward to welcoming you as a guest again soon. More 

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