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All 52 Grand Rapids hotels

Best Western Executive Inn & Suites

2725 Buchanan Ave, Grand Rapids, MI 49548 (Formerly Country Inn & Suites Grand Rapids South)
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64%
Ranked #25 of 52 hotels in Grand Rapids
A recent review
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57 people have reviewed this hotel

Traveler rating
    27
    10
    10
    5
    5
See reviews for
19
7
5
23
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
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English first
1 review
5 of 5 stars Reviewed yesterday NEW

The staff is friendly. The management is top notch. This hotel goes out of the way to make sure you are happy. The rooms are clean the breakfast is warm and fresh. The vending machines are stocked. My fav. hotel to stay in any city when traveling

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Saginaw, Michigan
1 review
1 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for one night, as I was there for a convention. The bed had bed bugs in it, and I was unable to sleep the whole night. I left the hotel at 5 am in the morning before checkout because I was so disgusted. When I called down to the front desk, no one would answer,... More

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GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

I would like to respond to the TripAdvisor Community regarding this review, I have searched for a reservation under the name K Yung, however was unable to find anything under that name. I believe this complaint actually came from a guest using a different name, for they are exact in nature. Please know we take all complaints VERY SERIOUS! This... More

paulding ohio
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 4 weeks ago

At check in had 2 double beds reserved was given a king bed. Shelley the front desk said she couldnt change it. Asked for a manager and was told the manager wasnt avaiable but does live on site. She said the manager would call us never did. Business center needs a front desk employee to turn on. Front desk doesnt... More

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GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Eric H, First of all allow me to apologize, customer service is something we should get right every time. I also apologize for the misinformation you were given regarding the manager living on site; I assure you I do not. When I read your review was the first I heard of this; which, I admit, is an issue in... More

Wyoming, United States
1 review
2 of 5 stars Reviewed February 23, 2014

Don't stay here. Reservation was wrong. Majority of staff weren't friendly. Housekeeping blocked everything with their carts and eyeballed you. Found a child's toy that was filthy and a Spiderman mask in my room. Wifi took several attempts to work. Sidewalks were not cleared and slick after it snowed.

Review collected in partnership with Best Western

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GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Justin M Garrison, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. You indicated that there was an problem with the accuracy of the reservation; I see you did not booked directly with our hotel, but rather used on-line... More

Fort Wayne, Indiana
1 review
3 of 5 stars Reviewed February 16, 2014

I booked the $99.99 TravelToday Rate Suite -1 King Bed, Non-Smoking, Microwave, Refrigerator, 32lctv, Sofbd, Full Breakfast. When I showed up I was given a standard room with two queen beds. When I brought the error to their attention I was informed nothing else was available. I picked up the manager's card and shortly after was offered a suite with... More

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GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Justin G, I apologize for any issues you experienced with your reservation. When the third party sent over your reservations to our system it was for a standard two queen room - I will be sure to address this issue with the third party with which you booked for our ultimate goal is not only met our guests expectations... More

Kent City, Michigan
1 review
5 of 5 stars Reviewed January 21, 2014

Last year we used this hotel for a Little League baseball tournament. It is by far the best we have ever used. They were accomodating to the teams, had an easy check in process, free breakfast & great facilities including a very nice pool. If you are bringing a team to town, it is convenient to both Pinery Park &... More

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GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Rick S, Thank you for writing a review about your stay with us. We appreciate the kind words, but most importantly we are delighted you enjoyed your stay with us, and hope you will choose to stay with us again the next time you are in the area. If I can be of any assistance please do not hesitate... More

Muir, Michigan, United States
1 review
5 of 5 stars Reviewed January 10, 2014

I have stayed at this hotel several times over the pass year and have always been satisfied. The staff is very accommodating and friendly. The rooms are very clean and nice. My last visit, I stayed in a jacuzzi room. I was very surprised on the size of the room. It was very nice and relaxing. I have stayed here... More

Review collected in partnership with Best Western

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GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Tammy M, Thank you for your review regarding your recent stay with us. We appreciate hearing what our guests have to say about their stay and are delighted that you enjoy staying with us, both for pleasure and work. So glad you were able to enjoy the suite and that heart-shaped hot tub. I appreciate your feedback regarding the... More

Belleville, Michigan
Top Contributor
73 reviews 73 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 20, 2013 via mobile

We are in town quite often and always stay here. We have stayed at many area hotels and this is our go to place. Front desk is the best. Any problem we encounter is taken care of. There was ice on the sidewalk and I called the front desk to report it and it was taken care of immediatly. Nice... More

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GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear developerdw7, Thank you for your review regarding your recent stay with us. We are delighted you enjoyed your stay and look forward to seeing you again the next time you are in Grand Rapids. Regards, Joanne More

Charlotte, North Carolina
1 review
4 of 5 stars Reviewed November 23, 2013

Newer facility - caring staff; quick to address any problems. Cheerful welcome, and responsive to any queries. Nice business center. Ample, fresh and satisfying breakfast. Good planning went into layout of the rooms. Well worth the visit. Multiple restaurants of many varieties within two miles in two directions.

Review collected in partnership with Best Western

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GMGrandRapidsBW, Manager at Best Western Executive Inn & Suites, responded to this review

Dear develperdw7, Thank you for such a nice review. Absolutely love hearing what our guest have to say about their stay with us. The next time you are in Grand Rapids we hope to see you again. Warm Regards, Joanne More

Livonia, Michigan, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2013

I stayed at this hotel for 3 weeks minus the weekends and I enjoyed everything about the hotel. The staff was professional and friendly. The rooms were comfortable and spacious. Everything was clean and organized. I asked for extra tea for my room and they were spot on. I would stay at this hotel again in a heart beat!

Was this review helpful? Yes 1
GMGrandRapidsBW, Manager at Best Western Executive Inn & Suites, responded to this review

Dear Rebecca M, Thank you so much for your great review Rebecca. We hope to see you again in the near future! Warm Regards, Joanne More

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Additional Information about Best Western Executive Inn & Suites

Also Known As:
Country Inn Grand Rapids
Grand Rapids Country Inn
Address: 2725 Buchanan Ave, Grand Rapids, MI 49548 (Formerly Country Inn & Suites Grand Rapids South)
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Grand Rapids
Price Range (Based on Average Rates): $
Reservation Options:
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