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Best Western Executive Inn & Suites

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2725 Buchanan Ave, Grand Rapids, MI 49548 (Formerly Country Inn & Suites Grand Rapids South)
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142 Reviews from our TripAdvisor Community

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Traveler rating
    68
    39
    16
    11
    8
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41
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (142)
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    (42)
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    (22)
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1 review
5 of 5 stars Reviewed 6 days ago NEW

This Best Western had exceptional staff, rooms and atmosphere. As somebody who stays in hotels an average of about 120 nights a year, I highly recommend this as a safe choice for anybody needing a room in the area.

Review collected in partnership with Best Western

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Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This was a very nice place and a great location close to Grand Rapids. It was a bit pricey though. We stayed at a Best Western in Florida on the beach was less expensive than this place. The breakfast was great as with all Best Western's seem to be, at least compared to other hotels. Too much chlorine in the... More 

Review collected in partnership with Best Western

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Hurricane, Utah
Top Contributor
129 reviews 129 reviews
48 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed o 6/13. The hotel is easy to find, it is about 6 miles from the Ford Presidential Library, it is in a industrial, somewhat rundown area. The staff was very good, polite, friendly and efficient. The breakfast area is across from the check in desk. Our room was nice size, clean and comfortable. The bed was comfortable. The... More 

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GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Peter K Thank you for tell us about your recent stay with us. I am glad you enjoyed your time with us, despite the noisy baseball team who were also staying at that time and hope you will be back to see us the next time you are in town. Make It A Great Day! Joanne More 

Cincinnati, Ohio
1 review
4 of 5 stars Reviewed 2 weeks ago

Friendly staff (Kevin at check in) provided driving direction and the bereavement rate for our visit to Grand Rapids. We were able to check in early because of our need to meet with other family members. The true kindness came after we checked out. We arrived home and found that we left a fair amount of clothing in the room.... More 

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GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Len H, Let me begin by saying I am sorry for your loss. I am glad Kevin was able to attend to your needs at check-in and that Michelle was able to get your belonging returned to you quickly. I do hope the next time you are in Grand Rapids it will be under happier circumstances and you will... More 

Grand Rapids, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

So pleased we stayed here as we were looking for a different Hotel. The staff was kind and accommodating from the minute we walked in, we got offered an excellent spot on the first floor near the pool for the kid, they helped us navigate Grand Rapids on our down time, gave us suggestions for other things to do and... More 

Review collected in partnership with Best Western

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Coldwater, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The Manager Kevin was so helpful and friendly! Very down to earth and professional! The rooms were also very clean and well maintained. The only hotel I will stay at in Grand Rapids!! Good location and very convenient!

Review collected in partnership with Best Western

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Contributor
15 reviews 15 reviews
4 of 5 stars Reviewed 2 weeks ago

My friends and I went to Grand Rapids on an impromptu vacation for the weekend. After looking at prices we noticed this hotel and decided why not. We pull in and the lobby seemed small, but the rooms were big and more than accommodating. The only gripe (not much of one) was that it was quite the distance from Grand... More 

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GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear John K We are so glad you and your friends stayed with us on your impromptu vacation. HOW FUN! I am however confused as to which way the taxi took to downtown; we are exactly 3.81 miles from Founders Brewing Company, which could have been the start of your "brewery trail". Our Front Desk Associates are require to do... More 

Bad Axe, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This hotel along 28 Street--Grand Rapids MI--is now in a run down area. At 10 pm arriving at room the noise & yelling right out window was a bad sign. That partying & cars in parking lot revving motors continued til 3 a.m. Front desk was aware of problem--but it's private property next door & little they can do. Also... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Diane G I am sorry you were not pleased with your recent stay with us. We are in an industrial area, but our hotel is well maintained, clean, safe and inviting. I apologize that you were disturbed by the activity of the hotel/bar behind us. I am also sadden that you are judging all hotels on 28th Street in... More 

Plainfield, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I checked in late. Fallon (at the front desk) was very accommodating, friendly and efficient. It was a very refreshing change of pace. I travel extensively and generally find people working at the front desk of whatever hotel to be full of angst and treat people as an inconvenience. I will stay here again, not only because of the hotel... More 

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GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Matt S, We appreciate you taking the time to give us a review regarding your recent stay with us. I am so glad you were pleased with the customer service you received from Fallon, I will be sure to share your comments with her. We look forward to seeing you again the next time you are in town. Make... More 

Grand Rapids, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

If you are looking for a great room near a highway for reasonable pricing then this is a great choice. I stayed in the king room with a Jacuzzi. The tub is a great size and the living room area is separated from the bedroom which is an added bonus!

Review collected in partnership with Best Western

Was this review helpful? Yes
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Sponda J Thank you so much for the nice review. We are so glad you enjoyed your stay. Isn't that heart-shape jacuzzi great? We hope you will be back to see us again the next time you are in town. Make It A Great Day! Joanne More 

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