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Best Western Executive Inn & Suites

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2725 Buchanan Ave, Grand Rapids, MI 49548 (Formerly Country Inn & Suites Grand Rapids South)
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Best Western Executive Inn & Suites
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Best Western Executive Inn & Suites
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132 reviews from our community

Traveler rating
    63
    36
    15
    11
    7
See reviews for
38
22
12
45
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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    (132)
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    (42)
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    (33)
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    (22)
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VICKSBURG, United States
1 review
4 of 5 stars Reviewed 1 week ago

Nice location. Right off the highway. Only 3 miles from downtown Grand Rapids and Van Andel arena. Many restaurants near by, and I would recommend the BeltLine Bar. Staff was very helpful and attentive. Easy check in and check out.

Review collected in partnership with Best Western

Was this review helpful? Yes
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Joe D Our location is one of the many reasons I love the area. Close to so many things. I am glad my staff was able to provide you with exceptional service. Did you know the Beltline Bar is famous for their wet burritos? We hope to see you again soon. Make It A Great Day! Joanne More 

Saginaw, United States
1 review
5 of 5 stars Reviewed 1 week ago

I had traveled to Grand Rapids to attend an event @ GVSU; Also wanted to go into downtown Grand Rapids & both were easy to get to from this hotel. Reasonable rate as well -- other lodging was considerably higher.

Review collected in partnership with Best Western

Was this review helpful? Yes
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Janet C We appreciate hearing what our guest have to say about their experience during their stay with us, thank you for taking the time to give us a review. I am glad you found it an easy commute to and from downtown & hope you enjoyed the event at GVSU. We look forward to seeing you again the... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I stay here every Thursday for work. The rooms are always very clean. The pool and hot tub are very nice. And Michelle in the front desk is always helpful. I like the early check out option. And the breakfast is as good as or better than any other hotel.

Was this review helpful? Yes
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Jeff W, Thank you for taking the time to write us a review. We are glad you enjoy your stay with us while you are here on business. I will be sure to share your review with Michelle (Shelly). Warm Regards, Joanne More 

1 review
4 of 5 stars Reviewed 2 weeks ago

she was very informational on the restaurants in the surrounding area and very friendly. when i asked her for jetts pizza near by she not only confirmed they delivered there for others in the past but supplied the number for them within seconds. she made the stay very nice and pleasant.

Was this review helpful? Yes
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Rachel K, I am so glad Shelly was able to provide you with great service and insure you had a pleasant stay. We hope you will be back to see us again the next time you are in town. Warm Regards, Joanne More 

Thomaston, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Whether for business or pleasure, the Best Western Executive Inn & Suites in Wyoming, MI is the hotel for you. If you are on business or in town for a graduation, this hotel is a great home away from home. Starting the day with their generous breakfast service to nicely kept pool and fitness center, this hotel makes being on... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Steven J, What kind words and wonderful recommendation! What more can I say? We are delighted you had a great experience and was willing to share that experience on TripAdvisor. We hope we will see you again the next time you are in Grand Rapids! Make It A Great Day! Joanne More 

Reading, Michigan
Contributor
16 reviews 16 reviews
7 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent Hotel convenient to shopping, downtown and the airport. Easy check-in and check-out. Lots of breakfast choices. Staff friendly. Parking lot felt safe--well lit. Pool area nice and clean. Rooms clean.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear brendelb, We appreciate you taking the time to let us and the TripAdvisor Community know about your experience at our hotel. Being centrally located to downtown, shopping, the air port and lake shore is one of the reasons I love this area! Make It A Great Day! Joanne More 

Nome, AK
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose this hotel because we needed a place to stay in order to make early medical appointments with our child at Helen DeVos. This place fit the bill as it was only about 10 minutes away and was about as close as one could get to the hospital district without paying absurd luxury business hotel rates. The hotel is... More 

Was this review helpful? Yes
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear AKDavid, Thank you for your TripAdvisor review. Having to travel due to medical reasons, especially for a child, can be very stressful. I am sorry to hear that was the reason for your stay. Michelle is an exceptional employee. We are very lucky to have her on our team. We are in an industrial area, but conveniently located right... More 

Kinde, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

We did not recieve the room that was reserved a month prior. Only one TV worked. There was no vent fan in bathroom and some items were broke or not maintained. Only bedroom recieved HVAC's. The refridgerator did not keep items cold and of course finally, This was not the room I was advertised, reserved, requested at desk upon arrival... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Jeremy K, Thank you for taking the time to write a review on TripAdvisor. We appreciate all reviews; both good & bad; for they let us know what we are doing right and how we could improve. Both are very beneficial to the hotel. I must disagree with your claim of "false advertising"; Online we give a list of... More 

Macomb, Michigan
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The room was very updated and super clean. The staff was exceptional. My husband left his jacket with the car key in the pocket inside the closet of our room. When we realized it was missing I called the hotel and they had the jacket and key and went out of there was to make arrangements to get it back... More 

Was this review helpful? Yes
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear 1953cindy2015, Thank you for your wonderful review. We are delighted your stay with us was exceptional. Customer service is one of our highest priorities. As our Front Office Manager; Kevin leads by example. I am very proud of our team. Leaving an item behind can be stressful, I am glad Jenny was able to respond quickly and efficiently to... More 

Senior Contributor
27 reviews 27 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were well pleased with the staff and the hotel and our room. Room was differently more than we thought it would be. When you first drive into town it makes you wonder if you want to stay here. Town looks a bit rough, but this place makes all that go away. This place is a blessing.

Was this review helpful? Yes
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Bruce F, Thank you for your very nice review on TripAdvisor and kind words. We really do appreciate you sharing your experience with us. We hope we will see you again soon! Warm Regards, Joanne More 

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