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Holiday Inn Express South

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6569 Clay Ave SW, Grand Rapids, MI 49548
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1 room 1 guest
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Holiday Inn Express South
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143 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Macomb, MI
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We really loved our room. One of the cleanest and most comfortable I have ever stayed in. The pillows and mattress were great and bathroom was very clean. The location of our room was undesirable but we were not in the room much so it didn't effect us. Otherwise, I would have been asked to be moved. The pool, office,... More 

Was this review helpful? Yes 1
General Manager G, General Manager at Holiday Inn Express South, responded to this review

We are glad you found our property to meet your cleanliness standards! We are sorry you did not enjoy breakfast, however we hope you will come see us again soon! More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago

I have been in very expensive hotels, Yet this particular one has been my favorite by far. We had kids and the pool area was more than enough fun for them. Also the Complimentary Breakfast is delicious Pancakes, Omelets made to order and the Staff is very friendly and helpful.

Was this review helpful? Yes
General Manager G, General Manager at Holiday Inn Express South, responded to this review

We are glad to hear you had a great stay with us! Our complimentary breakfast is always nice as well as our Splash Pad area. We look forward to your next stay! More 

Ann Arbor, Michigan
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I can't really say anything negative about this hotel. It was very, very clean, and I would not hesitate to return. It's so very close to Rivertown Crossings Mall and the new Tanger Outlet Mall, for those of you who enjoy shopping, dining, and the cinema. I will only add that it was a bit pricey for a Holiday inn... More 

Was this review helpful? Yes 1
General Manager G, General Manager at Holiday Inn Express South, responded to this review

Thank you for taking the time to review our property! We are glad our location worked out in terms of proximity to the shopping centers and we hope to see you again! More 

Kendallville, Indiana, United States
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have a family of 5 - and 11 year old boy, a 7 year old girl and a 4 year old girl. The only complaint was from our son when he found out the pool depth only went to 3.5 feet. Otherwise, everything was great. We had a suite with a king bed in one part and two sleeper... More 

Was this review helpful? Yes
General Manager G, General Manager at Holiday Inn Express South, responded to this review

We are glad your family enjoyed their stay while with us! Please come back and see us again soon! More 

Bellevue, Michigan
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 22, 2015

Awesome Great Family or Business Safe Area Near Highway M6 and 131 Turn Left at street by Arby's and go down can't miss it,,, Love the staff and owners Excellent Breakfast even pancakes!!! Great places to eat Fire Rock Grill $$, Arnies. Jose's Mexican. Branns Steakhouse Family $$... Great Pool Hot Tub Splash Pad and Pool for the Family!

Was this review helpful? Yes 2
General Manager G, General Manager at Holiday Inn Express South, responded to this review

We are glad you enjoyed our property and found the area around us to be safe and plentiful of things to do! We look forward to seeing you again soon! More 

Monroe, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 21, 2015

This hotel was wonderful for a family getaway for my daughter and toddler granddaughter. The staff were wonderful, food was great and the pool area and toddler splash pad were a hit. The staff were very accommodating.

Was this review helpful? Yes
General Manager G, General Manager at Holiday Inn Express South, responded to this review

Thank you for reviewing our property! We are glad you had a great stay with us and enjoyed the amenities of our property. We will see you again soon hopefully! More 

Perry, Michigan
Level Contributor
62 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 21, 2015

Everything was booked for the time we needed and we felt lucky to have found a room here. FYI: the 3 story water slide is gone and they now have a splash pad. That didn't matter much to us but when we booked it, we were under the impression it was still running. The rooms were all updated with new... More 

Was this review helpful? Yes
General Manager G, General Manager at Holiday Inn Express South, responded to this review

Thank you for taking the time to review our property! Unfortunately, we did have to remove our 3 story water slide due to IHG regulations, however our new Splash pad is great for little ones! All of our king beds do have memory foam mattress now, as well as the sofa sleepers. We look forward to seeing you on your... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed July 20, 2015

We stayed here for one night while visiting for a graduation party. The stay was nice and the pool area was an unexpected bonus. We did not know when booking that there was an indoor water play area with splash pad and small slides. Our almost 2 year old loved it. We do not frequent Holiday Inn's as we usually... More 

Was this review helpful? Yes
General Manager G, General Manager at Holiday Inn Express South, responded to this review

We are thrilled you enjoyed your stay with us and your son had a great time in the pool area! Please do consider an IHG property on your next stay. More 

Missouri
Level Contributor
12 reviews
4 of 5 stars Reviewed July 19, 2015

The hotel was doing some renovations, which made it a bit dirty/loud, but they did their best to make sure it wasn't inconvenient for guests. Our room was clean and spacious, breakfast was good as always and the staff at the front desk and the breakfast room were always friendly. What made this hotel for us was the water park/splash... More 

Was this review helpful? Yes
General Manager G, General Manager at Holiday Inn Express South, responded to this review

Thanks for the great review! We are glad you enjoyed your room and breakfast and that your son had a great time in the pool! Come back and see us soon! More 

Salinas, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 9, 2015

I haven't stayed yet to know if the place is nice, but the customer service has been poor. I tried to book with a block of rooms that was reserved, but because i missed the cut off date, I was charged $90 more per night. Seems like a stiff consequence for an arbitrary rule.

Was this review helpful? Yes 1
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you very much for writing a review. We apologize for the inconvenience but our group discounted rates are only available for a limited time. If you would like to book a room at our standard rate, we would be happy to accommodate you. Samantha Molzer Front Office Manager More 

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