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Holiday Inn Express South

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6569 Clay Ave SW, Grand Rapids, MI 49548
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Holiday Inn Express South
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139 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bellevue, Michigan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Awesome Great Family or Business Safe Area Near Highway M6 and 131 Turn Left at street by Arby's and go down can't miss it,,, Love the staff and owners Excellent Breakfast even pancakes!!! Great places to eat Fire Rock Grill $$, Arnies. Jose's Mexican. Branns Steakhouse Family $$... Great Pool Hot Tub Splash Pad and Pool for the Family!

Was this review helpful? Yes 1
Monroe, Michigan
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel was wonderful for a family getaway for my daughter and toddler granddaughter. The staff were wonderful, food was great and the pool area and toddler splash pad were a hit. The staff were very accommodating.

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Perry, Michigan
Level Contributor
61 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Everything was booked for the time we needed and we felt lucky to have found a room here. FYI: the 3 story water slide is gone and they now have a splash pad. That didn't matter much to us but when we booked it, we were under the impression it was still running. The rooms were all updated with new... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed here for one night while visiting for a graduation party. The stay was nice and the pool area was an unexpected bonus. We did not know when booking that there was an indoor water play area with splash pad and small slides. Our almost 2 year old loved it. We do not frequent Holiday Inn's as we usually... More 

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Missouri
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

The hotel was doing some renovations, which made it a bit dirty/loud, but they did their best to make sure it wasn't inconvenient for guests. Our room was clean and spacious, breakfast was good as always and the staff at the front desk and the breakfast room were always friendly. What made this hotel for us was the water park/splash... More 

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Salinas, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I haven't stayed yet to know if the place is nice, but the customer service has been poor. I tried to book with a block of rooms that was reserved, but because i missed the cut off date, I was charged $90 more per night. Seems like a stiff consequence for an arbitrary rule.

Was this review helpful? Yes 1
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you very much for writing a review. We apologize for the inconvenience but our group discounted rates are only available for a limited time. If you would like to book a room at our standard rate, we would be happy to accommodate you. Samantha Molzer Front Office Manager More 

Travelers are raving about these Grand Rapids hotels

Oakland County, Michigan
Level Contributor
157 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We attended a wedding reception next door, so this was the perfect place to book a room. The rooms were clean and comfortable. The continental breakfast offered a decent selection. The pool area was well kept and the kids area was perfect for little one's (mainly ages 1-8, any older and they'd probably be bored with the "water park" portion).... More 

Was this review helpful? Yes 1
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for choosing to stay with us during your trip to Grand Rapids. We are thrilled to hear you and your family thoroughly enjoyed our little dip splash pad! We take pride in providing an fun and convenient stay for all families. We hope to see you again soon. Samantha Molzer Front Office Manager More 

Washington, District of Columbia, United States
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 9, 2015

I was here with my family for a wedding reception that happened at an event location right across the parking lot, so the Holiday Inn Express was the obvious choice for the accommodations. That said, I was pleasantly surprised both with the quality of the mattress (I tend to like my beds firm, but not rock hard) and the breakfast... More 

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

I am so happy to hear you enjoyed your stay with us and our location was convenient for you! For future reference, we do accommodate all food allergies; requests for specific food items can be dropped off to the front desk the night of check in! We thank you for staying with us, we hope to see you again soon!... More 

dalialynn3
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 8, 2015

We had a great time at this hotel! Our son (13) and daughter (2.5) both enjoyed the stay! The mini water park was perfect for our daughter and even our son enjoyed himself!! The room was great, staff was great, breakfast was even great! No complaints here! We'll be back for sure!!

Was this review helpful? Yes 1
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for your excellent review, we appreciate you taking time to provide us with feedback. We are delighted to hear your family enjoyed our little dip splash pad water park! It is our goal to provide the best services and amenities for our guests. It was a pleasure to serve you, we hope you return again soon! Samantha Molzer... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 4, 2015

I booked a reservation for 6 rooms, however since I didn't have 10 rooms I was unalbe to reserve a "block" of rooms. All of the rooms were booked under my name and each person had to call to indviidually reserve their room. 1. I never received a confirmation email after 4 different calls 2. The 1800 number could never... More 

Was this review helpful? Yes
General Manager G, Manager at Holiday Inn Express South, responded to this review

We apologize for the difficulties you experienced at our property. We always do our best to exceed our guests expectations and provide great customer service. We apologize one of your reservations was cancelled, however please keep in mind as a IHG Rewards Club Member, you can always access your online account to view the status of your reservations. Samantha Molzer... More 

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