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Holiday Inn Express South

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6569 Clay Ave SW, Grand Rapids, MI 49548
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Holiday Inn Express South
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Holiday Inn Express South
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127 reviews from our community

Traveler rating
    37
    33
    20
    13
    24
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70
8
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14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
Contributor
12 reviews 12 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

One of the best Holiday inns I have stayed. Lobby is large and spotless as is the rest of the property. Staff friendly, acknowledge my status. Room clean with nice bed. Easy Check out and close to highway but not on it.

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for your loyalty to IHG, we appreciate your business! I am happy to hear you were able to have such an excellent experience at our hotel. Thank you kindly for your comments and I will be sure to pass them along to all departments. We would be happy to serve you again soon! More 

Vienna, West Virginia
Contributor
14 reviews 14 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We came to Michigan to visit family. We chose this hotel because of the water park so my daughter and her cousins could play together. We were offered 4 water park tickets with our room. That was great, I thought. We had 4 kids and the adults could supervise and visit while the kids were playing together. When I got... More 

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for taking the time to provide us with your feedback from your recent stay at our property. I want to apologize for the inconveniences you encountered during your stay as it is our goal to provide an excellent stay for all guests! We unfortunately do not permit any room to purchase more than one additional pass due to... More 

Alpena, Michigan
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Nice clean room. Excellent front desk personnel. Decent restaurant with wide choice of menu selections. Very close to medical facilities if needed. also in walking distance to shopping and dining. Very convenient if you have pets

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for the stellar 5-star review. We are very happy you enjoyed your stay with us. Unfortunately we do not accept pets at our property, but we have excellent boarding options in the area. We hope to see you again soon! More 

Detroit, Michigan
Contributor
13 reviews 13 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed here several times and everytime we love it! The staff is friendly and were able to get me a toothbrush because I forgot mine. My niece and nephew loved the splash pad. We stayed before when it had the waterslide but the splash pad makes it easier for families with younger kids to move around. The breakfast... More 

Was this review helpful? Yes 1
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for taking the time to review your recent trip to Grand Rapids. I am very pleased to hear that my staff was able to accommodate you and you were comfortable during your stay with us! We are happy you have enjoyed our upgrades and that our construction was of no bother to you during your time here. We... More 

Madison, Wisconsin
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel many times over the past decade as we have family nearby. This has been our family destination but it is time for us to move on. If you are staying one night and have no kids, and you don't plan to eat breakfast- then consider this place. If you have really little kids the... More 

Was this review helpful? Yes 1
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for taking the time to review our property. Whether it may be good or bad, we appreciate all comments so we can continually improve our services. I want to thank you for choosing our property, we understand there are many options in the Grand Rapids area and we appreciate your business. I sincerely apologize for the less than... More 

Madison, Wisconsin
1 review
5 of 5 stars Reviewed 4 weeks ago

We were in town for a wedding and chose this hotel based on the convenient location and splash pool. Our daughter loved the waterpark! The hotel was clean, our room was great with lots of space and a comfortable bed. The best part of our stay was the hotel staff. They were very friendly and professional. We encountered a problem... More 

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for your kind comments, we appreciate your feedback! I am delighted to hear my staff was able to provide you with such excellent service and recover from the issue you experienced! We are very happy your family enjoyed our water park and we would love to serve you again in the future. More 

mi
Reviewer
4 reviews 4 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 13, 2015

We stayed last night and I was a little scared after the reviews. This place was wonderful, the staff was so helpful and friendly, pool area was super clean and warm. I cannot say enough great thing about this hotel. We loved the breakfast!!!!! They made omlets. We will be back. As

Was this review helpful? Yes 1
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for the excellent review! We appreciate your feedback as we continually use it to improve our services. We are so happy to hear you were able to enjoy everything during your stay and we were able to exceed your expectations! We take pride on our customer service and on behalf of the Holiday Inn Express staff, we thank... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed March 9, 2015 via mobile

We booked this hotel because of the pool area for young children. Brought our grandsons ages 3 and 6. They really enjoyed the splash pad and shallow pool with a slide just their size. They didn't want to leave! Our room exceeded our expectations. We got the two room suite. Was surprised to see it had 1-1/2 baths and the... More 

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for the excellent review! I am happy to hear our indoor water park was perfect for you and your family. All of our king size beds and sofa beds are memory foam mattresses which we are pleased to hear that you enjoyed the comfort of our beds! We are happy to hear you would choose to stay us... More 

Montague, Michigan
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 3, 2015

This location is a good value and I would stay here again. They have very nice beds and a good continental breakfast with several hot food selections. The staff is very friendly and cordial. They have a nice pool and a small water park attached. There is also several fast food places nearby and sit down restaurants within a couple... More 

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

I am happy to hear your recent stay with us was exceptional! Thank you very much for joining us and for taking the time to give us feedback, we appreciate your business. We focus on making sure our guests are comfortable and well taken care of, so we are very grateful for your positive reinforcement. Should the opportunity present itself,... More 

Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 25, 2015

I have to stay at this hotel when I travel to Grand Rapids. Everything is fine with this hotel except for the king beds. They are the memory foam beds that suck you in. I asked if they had any other king beds but I was informed no. I could choose a queen and I would get a traditional mattress... More 

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

We thank you kindly for reviewing your most recent stay at our property and your loyalty to our hotel. I sincerely apologize for comfort and selection of our mattresses. Unfortunately, all king beds at our location are a memory foam mattress. If there is anything we can do to make your next stay with us more comfortable, please let us... More 

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