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All 52 Grand Rapids hotels

Holiday Inn Express South

2.5 of 5 Hotel   |   6569 Clay Ave SW, Grand Rapids, MI 49548
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54%
Ranked #27 of 52 Hotels in Grand Rapids
A recent review
4 of 5 stars reviewed 2 weeks ago
Snack2014 Burlington, Canada
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110 reviews from our community

Traveler rating
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    18
    10
    24
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60
7
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12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Burlington, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

We were pleasantly surprised by this Holiday Inn Express. The room was a decent size and clean. All amenities were fine. My son loved the big multi-pool area with the big waterslide, although we heard the slide was to be removed. He didn't use the kiddie pool but many little ones were enjoying it. The front desk was very friendly... More

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Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel while on vacation, we stayed one night. The bathroom was very clean as was the bedroom. The kids loved the indoor waterpark. Lots of variety of food and beverages included with the free breakfast. The eggs and bacon were celiac friendly. Free parking

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1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Very clean. Staff way amazing. Kids had a blast. I'll come back. Two adults and three kids slept comfortably with a King size bed and pull out couch. We had car trouble after checking out, the front desk manager came out and got our car started. He went way above and beyond his duties. He also wouldn't take tip. Oh... More

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South Bend, Indiana
Contributor
16 reviews 16 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 28, 2014

Went up to Grand Rapids for a Michael Buble concert and chose to stay at this hotel since we had both a teenager and a 3 year old in tow. What a SUPER choice! The property is beautiful, the staff is wonderful, and very responsive to any issue you may have (we had a clogged toilet and it was immediately... More

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aruba
Contributor
13 reviews 13 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 25, 2014

Holiday Inn Express exceded my expectations...BIGTIME....WE were very happy with our 2 night stay at the Holiday Inn Express, we had plans in Musegon and Holland Mi so this was close enough to both places, we requested and were granted early check in, it was FREEZING upon arrival so we were eager to upack and hop in the pool, we... More

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South Lyon, Michigan
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 13, 2014 via mobile

We stopped here for a night on our way to Traverse City and loved it! The employees were very helpful and courteous. All the housekeeping said good morning to us. The rooms were very spacious and clean. The pool and water park was fantastic for my 8 & 10yr old! They didn't want to leave! The lifeguards were not too... More

Was this review helpful? Yes 2
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 8, 2014

Unexpectedly we needed a room the night I called the Holiday Inn Express. The lady on the phone said I was in luck (this was 10:30 PM night of) and they had a room left. I grabbed it and arrived around 11 PM. The parking lot was packed so we had to park at the business next door. The man... More

Was this review helpful? Yes 1
Midland, Michigan
Top Contributor
134 reviews 134 reviews
28 hotel reviews
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed July 6, 2014

I'll start by saying that there are times in business where things do not go as well as the leadership would hope. This was the case in a previous visit. The difference is in how that leadership responds to the event. Look at the various reviews of ALL hotels on this site, then read the management responses....Most, if not all... More

Was this review helpful? Yes 2
CA
Top Contributor
65 reviews 65 reviews
18 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed June 10, 2014

The rooms are spacious and moderately clean. Bed comfort is below average - a bit too soft. Lighting is poor in the main foyer area. The fridge and microwave are a bonus. Wifi is above average and the TV has HDMI inputs. Breakfast food is poor, especially the coffee, weak and tepid in temperature. Use the in room coffee maker... More

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IHGCare, Guest Relations Manager at Holiday Inn Express South, responded to this review

Dear m44, Thank you for staying and taking the time to review our hotel. I am pleased with your kind comments regarding our WiFi service and room amenities. It is always our priority to provide comfortable and great experience for our valued guests. It is truly regrettable that we have failed your expectations when it comes to the breakfast served.... More

Bolingbrook, Illinois
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 25, 2014

My husband and I stayed here with our teenage son for 2 days. It was a little pricey for overnight stay on a Saturday, price different from Friday stay, we stayed 2 nights. Our son did not use the Waterpark inside the Hotel, it's more for younger kids. My only complaint was to improve their housekeeping like dusting the room.... More

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for your review. We do always appreciate our guests' feedback. I do apologize about the dust in your room, we will alert housekeeping to this issue and make sure it is resolved quickly. We are glad that you did enjoy your stay with us and thank you for complimenting our staff. We hope to see you and your... More

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Additional Information about Holiday Inn Express South

Address: 6569 Clay Ave SW, Grand Rapids, MI 49548
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express South 2.5*
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Also Known As:
Holiday Inn Express South Hotel Grand Rapids
Holiday Inn Express Grand Rapids
Holiday Inn Grand Rapids
Grand Rapids Holiday Inn

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