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Holiday Inn Express South

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6569 Clay Ave SW, Grand Rapids, MI 49548
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Holiday Inn Express South
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Holiday Inn Express South
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122 reviews from our community

Traveler rating
    35
    31
    20
    12
    24
See reviews for
67
8
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13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Madison, Wisconsin
1 review
5 of 5 stars Reviewed 1 week ago

We were in town for a wedding and chose this hotel based on the convenient location and splash pool. Our daughter loved the waterpark! The hotel was clean, our room was great with lots of space and a comfortable bed. The best part of our stay was the hotel staff. They were very friendly and professional. We encountered a problem... More 

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mi
Reviewer
4 reviews 4 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed last night and I was a little scared after the reviews. This place was wonderful, the staff was so helpful and friendly, pool area was super clean and warm. I cannot say enough great thing about this hotel. We loved the breakfast!!!!! They made omlets. We will be back. As

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for the excellent review! We appreciate your feedback as we continually use it to improve our services. We are so happy to hear you were able to enjoy everything during your stay and we were able to exceed your expectations! We take pride on our customer service and on behalf of the Holiday Inn Express staff, we thank... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

We booked this hotel because of the pool area for young children. Brought our grandsons ages 3 and 6. They really enjoyed the splash pad and shallow pool with a slide just their size. They didn't want to leave! Our room exceeded our expectations. We got the two room suite. Was surprised to see it had 1-1/2 baths and the... More 

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for the excellent review! I am happy to hear our indoor water park was perfect for you and your family. All of our king size beds and sofa beds are memory foam mattresses which we are pleased to hear that you enjoyed the comfort of our beds! We are happy to hear you would choose to stay us... More 

Montague, Michigan
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This location is a good value and I would stay here again. They have very nice beds and a good continental breakfast with several hot food selections. The staff is very friendly and cordial. They have a nice pool and a small water park attached. There is also several fast food places nearby and sit down restaurants within a couple... More 

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

I am happy to hear your recent stay with us was exceptional! Thank you very much for joining us and for taking the time to give us feedback, we appreciate your business. We focus on making sure our guests are comfortable and well taken care of, so we are very grateful for your positive reinforcement. Should the opportunity present itself,... More 

Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I have to stay at this hotel when I travel to Grand Rapids. Everything is fine with this hotel except for the king beds. They are the memory foam beds that suck you in. I asked if they had any other king beds but I was informed no. I could choose a queen and I would get a traditional mattress... More 

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

We thank you kindly for reviewing your most recent stay at our property and your loyalty to our hotel. I sincerely apologize for comfort and selection of our mattresses. Unfortunately, all king beds at our location are a memory foam mattress. If there is anything we can do to make your next stay with us more comfortable, please let us... More 

Camby, Indiana
Senior Contributor
21 reviews 21 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 14, 2015

We often stay at this Holiday Inn Express when visiting family in Grand Rapids. Location is excellent for GR and south suburbs. This is a family friendly restaurant and breakfast room is often filled the pajama clad kids. The pool area is family friendly (though regrettably they had to take out a really nice water slide. On this trip we... More 

Was this review helpful? Yes 1
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

We thank you for your loyalty to Holiday Inn Express South and thank you for taking the time to provide us with your feedback. I regret to hear that your stay was less than pleasant and you were not able to relax at night. I thank you for bringing this to my attention as I will speak to the correct... More 

Bellevue, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed January 10, 2015

First and Foremost it is Clean!!!! The front desk help is amazing...Thank you so much Ellen and Michael you really showed how much you care.I really feel like I'm at a resort because they remember my name!!I believe one of the managers is Tony...he is always very helpful.The breakfast is outstanding and that's what I really mean!!! The room has... More 

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for the stellar 5-star review! On behalf of the Holiday Inn Express staff, we are very happy to hear you enjoyed your stay and thank you kindly for the comments on our staff members! It is our goal to provide a comfortable and relaxing stay for our guests. It is a pleasure to hear that our amenities and... More 

Paradise, Michigan
Contributor
11 reviews 11 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 10, 2015

Stayed here one night with my 6 - year old niece, so she could swim. PROS: The splash pad areas are AWESOME for kids, so much to do! The whirlpool in the 'big pool' was a creative feature I hadn't seen before. The room was clean and quiet, considering ask the kids that stay here. The shower was hot &... More 

Was this review helpful? Yes 1
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for taking the time to review your recent stay. I am very happy to hear you and your niece enjoyed your stay with us as well as our hot breakfast buffet. I do apologize for the inconvenience of our hot tub. Unfortunately as a safety precaution, due to the warm temperatures, children under the ages of 16 are... More 

Holland, Michigan, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 7, 2015 via mobile

We have stayed here before and it was exceptional! This last stay was fun, however it was a bit disappointing that they removed the waterslide. It was replaced by a splash pad that is really geared towards younger children. Overall, the stay was good though. The hotel is very clean, rooms are nice, and the price is okay.

Was this review helpful? Yes 3
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

We thank you kindly for your loyalty to our property. We do apologize that our water park was not able to meet your expectations for your most recent stay. We are happy to hear that we were able to provide you with a fun, comfortable stay. We thank you for choosing us and hope to see you again soon! More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 16, 2014

We stayed one night to attend a sporting event. Access from the highway can be a bit tricky, but GPS got me there without problem. At check-in, the clerk was friendly and the process was efficient. The room was large, and was appointed with relatively modern furniture. The Wi-Fi worked very well (which is key in this day and age!).... More 

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

We appreciate the time you have taken to review our hotel. Our guest feedback is very important to us so we can continue to improve on our services. On behalf of the Holiday Inn Express staff, we greatly appreciate your kind words as it is our goal to provide our guests with an excellent stay! We are happy to hear... More 

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