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Holiday Inn Express South

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6569 Clay Ave SW, Grand Rapids, MI 49548
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Holiday Inn Express South
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133 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oakland County, Michigan
Level Contributor
157 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 stars Reviewed yesterday NEW

We attended a wedding reception next door, so this was the perfect place to book a room. The rooms were clean and comfortable. The continental breakfast offered a decent selection. The pool area was well kept and the kids area was perfect for little one's (mainly ages 1-8, any older and they'd probably be bored with the "water park" portion).... More 

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Washington, District of Columbia, United States
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was here with my family for a wedding reception that happened at an event location right across the parking lot, so the Holiday Inn Express was the obvious choice for the accommodations. That said, I was pleasantly surprised both with the quality of the mattress (I tend to like my beds firm, but not rock hard) and the breakfast... More 

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

I am so happy to hear you enjoyed your stay with us and our location was convenient for you! For future reference, we do accommodate all food allergies; requests for specific food items can be dropped off to the front desk the night of check in! We thank you for staying with us, we hope to see you again soon!... More 

dalialynn3
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a great time at this hotel! Our son (13) and daughter (2.5) both enjoyed the stay! The mini water park was perfect for our daughter and even our son enjoyed himself!! The room was great, staff was great, breakfast was even great! No complaints here! We'll be back for sure!!

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for your excellent review, we appreciate you taking time to provide us with feedback. We are delighted to hear your family enjoyed our little dip splash pad water park! It is our goal to provide the best services and amenities for our guests. It was a pleasure to serve you, we hope you return again soon! Samantha Molzer... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I booked a reservation for 6 rooms, however since I didn't have 10 rooms I was unalbe to reserve a "block" of rooms. All of the rooms were booked under my name and each person had to call to indviidually reserve their room. 1. I never received a confirmation email after 4 different calls 2. The 1800 number could never... More 

Was this review helpful? Yes
General Manager G, Manager at Holiday Inn Express South, responded to this review

We apologize for the difficulties you experienced at our property. We always do our best to exceed our guests expectations and provide great customer service. We apologize one of your reservations was cancelled, however please keep in mind as a IHG Rewards Club Member, you can always access your online account to view the status of your reservations. Samantha Molzer... More 

Travelers are raving about these Grand Rapids hotels

Washington, DC
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 26, 2015

This is a typical Holiday Inn Express. It was clean and had friendly staff. It is convenient to the highway and quick dining options if you have to work in the evening. I was there during some construction but it did not disturb me.

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for your stellar 5-star review, we appreciate your feedback! We are happy you enjoyed your stay and our renovations didn't not bother you during your time with us. I am pleased our location was convenient and met your expectations! We hope to see you again soon! Samantha Molzer Front Office Manager More 

Michigan
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 26, 2015

We had a great time at this hotel. The staff was very professional and friendly. The room was very clean and decorated nicely. The breakfast was included in the room rate and it was hot and fresh. The kids had a great time at the waterpark. They loved the whirlpool. We would definitely stay here again.

Was this review helpful? Yes
General Manager G, Manager at Holiday Inn Express South, responded to this review

Thank you for taking the time for the review! We appreciate the feedback and am glad you enjoyed your stay with us! We look forward to seeing you and the kids again! More 

Chicago, Illinois
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 18, 2015

One of the best Holiday inns I have stayed. Lobby is large and spotless as is the rest of the property. Staff friendly, acknowledge my status. Room clean with nice bed. Easy Check out and close to highway but not on it.

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for your loyalty to IHG, we appreciate your business! I am happy to hear you were able to have such an excellent experience at our hotel. Thank you kindly for your comments and I will be sure to pass them along to all departments. We would be happy to serve you again soon! More 

Vienna, West Virginia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 14, 2015

We came to Michigan to visit family. We chose this hotel because of the water park so my daughter and her cousins could play together. We were offered 4 water park tickets with our room. That was great, I thought. We had 4 kids and the adults could supervise and visit while the kids were playing together. When I got... More 

Was this review helpful? Yes 1
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for taking the time to provide us with your feedback from your recent stay at our property. I want to apologize for the inconveniences you encountered during your stay as it is our goal to provide an excellent stay for all guests! We unfortunately do not permit any room to purchase more than one additional pass due to... More 

Alpena, Michigan
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 9, 2015

Nice clean room. Excellent front desk personnel. Decent restaurant with wide choice of menu selections. Very close to medical facilities if needed. also in walking distance to shopping and dining. Very convenient if you have pets

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for the stellar 5-star review. We are very happy you enjoyed your stay with us. Unfortunately we do not accept pets at our property, but we have excellent boarding options in the area. We hope to see you again soon! More 

Detroit, Michigan
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 4, 2015

We have stayed here several times and everytime we love it! The staff is friendly and were able to get me a toothbrush because I forgot mine. My niece and nephew loved the splash pad. We stayed before when it had the waterslide but the splash pad makes it easier for families with younger kids to move around. The breakfast... More 

Was this review helpful? Yes 1
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for taking the time to review your recent trip to Grand Rapids. I am very pleased to hear that my staff was able to accommodate you and you were comfortable during your stay with us! We are happy you have enjoyed our upgrades and that our construction was of no bother to you during your time here. We... More 

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