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All 51 Grand Rapids hotels

Holiday Inn Express South

2.5 of 5 Hotel   |   6569 Clay Ave SW, Grand Rapids, MI 49548
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Ranked #28 of 51 Hotels in Grand Rapids
A recent review
4 of 5 stars reviewed 1 week ago
David Z
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113 reviews from our community

Traveler rating
    31
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    18
    12
    24
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62
8
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We stayed one night to attend a sporting event. Access from the highway can be a bit tricky, but GPS got me there without problem. At check-in, the clerk was friendly and the process was efficient. The room was large, and was appointed with relatively modern furniture. The Wi-Fi worked very well (which is key in this day and age!).... More

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General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

We appreciate the time you have taken to review our hotel. Our guest feedback is very important to us so we can continue to improve on our services. On behalf of the Holiday Inn Express staff, we greatly appreciate your kind words as it is our goal to provide our guests with an excellent stay! We are happy to hear... More

Elk Rapids, Michigan
2 reviews
2 of 5 stars Reviewed 1 week ago

We arrived to several people loitering outside the hotel. The front desk clerk was not friendly & would not give us bonus points nor a welcome gift. "Expanded pool area" was half shut down and was full of toddlers and young kids screaming. After a long drive we were looking forward to relaxing in the hot tub. We decided to... More

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General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Dear Valued Guest, Thank you for staying with us for your visit to the city, and please accept my apologies for your experience. We take your feedback seriously and will use it to continually improve our execution in customer service, as the experience you are describing is far below our standards. We strive to have the highest of standards in... More

1 review
2 of 5 stars Reviewed 4 weeks ago

On October 11th we took a trip to Grand Rapids with the anticipation of picking up our new puppy on October 12th. We booked our room at the Holiday Inn Express prior because, as long standing Priority Club Members, we've always enjoyed our restful sleeps at this chain of hotels. We got a later start from Ohio on October 11th,... More

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IHGCare, Guest Relations Manager at Holiday Inn Express South, responded to this review

Dear Tracey M, Thank you for staying with us and leaving such a detailed review. I am glad to see that you left some feed back on what you liked as well as what fell below your expectations. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests... More

Burlington, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 4, 2014

We were pleasantly surprised by this Holiday Inn Express. The room was a decent size and clean. All amenities were fine. My son loved the big multi-pool area with the big waterslide, although we heard the slide was to be removed. He didn't use the kiddie pool but many little ones were enjoying it. The front desk was very friendly... More

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Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 1, 2014

Stayed at this hotel while on vacation, we stayed one night. The bathroom was very clean as was the bedroom. The kids loved the indoor waterpark. Lots of variety of food and beverages included with the free breakfast. The eggs and bacon were celiac friendly. Free parking

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1 review
5 of 5 stars Reviewed August 29, 2014 via mobile

Very clean. Staff way amazing. Kids had a blast. I'll come back. Two adults and three kids slept comfortably with a King size bed and pull out couch. We had car trouble after checking out, the front desk manager came out and got our car started. He went way above and beyond his duties. He also wouldn't take tip. Oh... More

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South Bend, Indiana
Contributor
16 reviews 16 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 28, 2014

Went up to Grand Rapids for a Michael Buble concert and chose to stay at this hotel since we had both a teenager and a 3 year old in tow. What a SUPER choice! The property is beautiful, the staff is wonderful, and very responsive to any issue you may have (we had a clogged toilet and it was immediately... More

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aruba
Contributor
13 reviews 13 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 25, 2014

Holiday Inn Express exceded my expectations...BIGTIME....WE were very happy with our 2 night stay at the Holiday Inn Express, we had plans in Musegon and Holland Mi so this was close enough to both places, we requested and were granted early check in, it was FREEZING upon arrival so we were eager to upack and hop in the pool, we... More

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South Lyon, Michigan
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 13, 2014 via mobile

We stopped here for a night on our way to Traverse City and loved it! The employees were very helpful and courteous. All the housekeeping said good morning to us. The rooms were very spacious and clean. The pool and water park was fantastic for my 8 & 10yr old! They didn't want to leave! The lifeguards were not too... More

Was this review helpful? Yes 2
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 8, 2014

Unexpectedly we needed a room the night I called the Holiday Inn Express. The lady on the phone said I was in luck (this was 10:30 PM night of) and they had a room left. I grabbed it and arrived around 11 PM. The parking lot was packed so we had to park at the business next door. The man... More

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Express South

Address: 6569 Clay Ave SW, Grand Rapids, MI 49548
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express South 2.5*
Number of rooms: 79
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Also Known As:
Holiday Inn Express South Hotel Grand Rapids
Holiday Inn Express Grand Rapids
Holiday Inn Grand Rapids
Grand Rapids Holiday Inn

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