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Holiday Inn Express South

2.5 of 5 6569 Clay Ave SW, Grand Rapids, MI 49548
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Holiday Inn Express South
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Holiday Inn Express South
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116 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bellevue, Michigan
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

First and Foremost it is Clean!!!! The front desk help is amazing...Thank you so much Ellen and Michael you really showed how much you care.I really feel like I'm at a resort because they remember my name!!I believe one of the managers is Tony...he is always very helpful.The breakfast is outstanding and that's what I really mean!!! The room has... More 

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for the stellar 5-star review! On behalf of the Holiday Inn Express staff, we are very happy to hear you enjoyed your stay and thank you kindly for the comments on our staff members! It is our goal to provide a comfortable and relaxing stay for our guests. It is a pleasure to hear that our amenities and... More 

Paradise, Michigan
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here one night with my 6 - year old niece, so she could swim. PROS: The splash pad areas are AWESOME for kids, so much to do! The whirlpool in the 'big pool' was a creative feature I hadn't seen before. The room was clean and quiet, considering ask the kids that stay here. The shower was hot &... More 

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for taking the time to review your recent stay. I am very happy to hear you and your niece enjoyed your stay with us as well as our hot breakfast buffet. I do apologize for the inconvenience of our hot tub. Unfortunately as a safety precaution, due to the warm temperatures, children under the ages of 16 are... More 

Holland, Michigan, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have stayed here before and it was exceptional! This last stay was fun, however it was a bit disappointing that they removed the waterslide. It was replaced by a splash pad that is really geared towards younger children. Overall, the stay was good though. The hotel is very clean, rooms are nice, and the price is okay.

Was this review helpful? Yes 2
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

We thank you kindly for your loyalty to our property. We do apologize that our water park was not able to meet your expectations for your most recent stay. We are happy to hear that we were able to provide you with a fun, comfortable stay. We thank you for choosing us and hope to see you again soon! More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 of 5 stars Reviewed November 16, 2014

We stayed one night to attend a sporting event. Access from the highway can be a bit tricky, but GPS got me there without problem. At check-in, the clerk was friendly and the process was efficient. The room was large, and was appointed with relatively modern furniture. The Wi-Fi worked very well (which is key in this day and age!).... More 

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

We appreciate the time you have taken to review our hotel. Our guest feedback is very important to us so we can continue to improve on our services. On behalf of the Holiday Inn Express staff, we greatly appreciate your kind words as it is our goal to provide our guests with an excellent stay! We are happy to hear... More 

Elk Rapids, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed November 13, 2014

We arrived to several people loitering outside the hotel. The front desk clerk was not friendly & would not give us bonus points nor a welcome gift. "Expanded pool area" was half shut down and was full of toddlers and young kids screaming. After a long drive we were looking forward to relaxing in the hot tub. We decided to... More 

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Dear Valued Guest, Thank you for staying with us for your visit to the city, and please accept my apologies for your experience. We take your feedback seriously and will use it to continually improve our execution in customer service, as the experience you are describing is far below our standards. We strive to have the highest of standards in... More 

1 review
2 of 5 stars Reviewed October 23, 2014

On October 11th we took a trip to Grand Rapids with the anticipation of picking up our new puppy on October 12th. We booked our room at the Holiday Inn Express prior because, as long standing Priority Club Members, we've always enjoyed our restful sleeps at this chain of hotels. We got a later start from Ohio on October 11th,... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express South, responded to this review

Dear Tracey M, Thank you for staying with us and leaving such a detailed review. I am glad to see that you left some feed back on what you liked as well as what fell below your expectations. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests... More 

Burlington, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 4, 2014

We were pleasantly surprised by this Holiday Inn Express. The room was a decent size and clean. All amenities were fine. My son loved the big multi-pool area with the big waterslide, although we heard the slide was to be removed. He didn't use the kiddie pool but many little ones were enjoying it. The front desk was very friendly... More 

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Amsterdam, The Netherlands
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 1, 2014

Stayed at this hotel while on vacation, we stayed one night. The bathroom was very clean as was the bedroom. The kids loved the indoor waterpark. Lots of variety of food and beverages included with the free breakfast. The eggs and bacon were celiac friendly. Free parking

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1 review
5 of 5 stars Reviewed August 29, 2014 via mobile

Very clean. Staff way amazing. Kids had a blast. I'll come back. Two adults and three kids slept comfortably with a King size bed and pull out couch. We had car trouble after checking out, the front desk manager came out and got our car started. He went way above and beyond his duties. He also wouldn't take tip. Oh... More 

Was this review helpful? Yes
South Bend, Indiana
Contributor
16 reviews 16 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 28, 2014

Went up to Grand Rapids for a Michael Buble concert and chose to stay at this hotel since we had both a teenager and a 3 year old in tow. What a SUPER choice! The property is beautiful, the staff is wonderful, and very responsive to any issue you may have (we had a clogged toilet and it was immediately... More 

Was this review helpful? Yes
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Additional Information about Holiday Inn Express South

Address: 6569 Clay Ave SW, Grand Rapids, MI 49548
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express South 2.5*
Number of rooms: 79
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Also Known As:
Holiday Inn Express South Hotel Grand Rapids
Holiday Inn Express Grand Rapids
Holiday Inn Grand Rapids
Grand Rapids Holiday Inn

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