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All 52 Grand Rapids hotels

Holiday Inn Express South

2.5 of 5 Hotel   |   6569 Clay Ave SW, Grand Rapids, MI 49548
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Ranked #34 of 52 hotels in Grand Rapids
A recent review
4 of 5 stars reviewed 6 days ago
Lacie F Bronson, Michigan
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99 people have reviewed this hotel

Traveler rating
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    17
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54
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Bronson, Michigan
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed overnight with the kids so they could play in the water park. Sort of late check in time (4 p.m.) but I do understand it was spring break and the room needed time to be cleaned. My issue is, I found long black hairs in our bed and yellow stains!! So much for a clean room. Water park was... More

Was this review helpful? Yes 1
General Manager G, Front Desk Supervisor at Holiday Inn Express South, responded to this review

Hi Lacie F, Thank you so much for taking the time to review our hotel. Guest satisfaction is our number one goal and I am very sorry we did not meet your needs. I will make sure I pass down this to housekeeping management so this gets handled and won’t happen again. I hope you come back and give us... More

Sault Ste. Marie, Michigan
1 review
1 of 5 stars Reviewed 2 weeks ago

Had trouble with my room and management did not seem to care. No competence my room was given away, I asked for an early check in but did got there at 6pm and room was still not ready. Room was dirty, found hair on the bed and in bathroom. Hot tub too small. Rules were not enforced and people drinking... More

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General Manager G, Front Desk Supervisor at Holiday Inn Express South, responded to this review

Good Morning Cary G, Thank you so much taking the time to review. I am very sorry that your stay with us was not satisfactory. We do apologize that your needs were not addressed in a timely matter. We would love for you to stay again. Please contact the hotel and we can see what we can do for your... More

Portage, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2014

Our family visited this hotel for a mini winter getaway and to also celebrate an anniversary. The front desk staff greeted us warmly and provided us a complimentary bottle of wine for our anniversary. We were able to check-in early, our children were greeted and offered some ice cream. The room was very clean. The remote to the TV wasn't... More

Was this review helpful? Yes 1
General Manager G, Front Desk Supervisor at Holiday Inn Express South, responded to this review

Good Morning Robin B, Thank you so much taking the time to review our hotel. We appreciate all the great feedback. We are constantly trying to find way to improve the hotel so this information is very helpful. We hope to see your family back very soon. More

Ann Arbor, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2014

I can't imagine a better place to stay with kids. My family enjoyed the 10,000 sq ft indoor water park. The air, water, and general space inside the water park was comfortable and the area well maintained. The hotel room seemed larger than an average hotel room. Upon check-in I was pleasantly surprised to be informed that there was a... More

Was this review helpful? Yes 1
Management response:

Good Morning Robin B, Thank you so much taking the time to review our hotel. We appreciate all the great feedback. We are constantly trying to find way to improve the hotel so this information is very helpful. We hope to see your family back very soon. More

Portage, Michigan
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 17, 2014

We took 6 nieces and nephews ages 2-10 for an overnight treat. The staff was simply amazing, as the hotel was full..and there were MANY children of all ages. The front desk manager Lindsay,was incredibly accommodating and pleasant during check in and after.We were allowed to use the water park before our rooms were ready, which was nice. The breakfast... More

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you so much for your review and your kind words about our staff. We loved having you here and are so glad that you enjoyed your time with us. I am glad that the breakfast selection fit your needs so well and that the waterpark was a lot of fun for your nieces and nephews. We look forward to... More

Kalamazoo, Michigan
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 16, 2014

Nice rooms, clean hotel, friendly staff, up to date and the breakfast was crowded but very good food/ variety. The water park was lots of fun, clean as well for the younger child. Ordered Jets Pizza right to the room! Negative- The water in the pool is pretty cold. It was not possible to stay in very long, the kids... More

Was this review helpful? Yes
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for your review. I am very pleased to hear that you enjoyed your stay with us and that the pizza delivery was very convenient for you. We do try to keep our pool temps in between 80-85 degrees to keep it comfortable for everyone. I do apologize if it was not quite warm enough. We do hope to... More

michigan
Contributor
15 reviews 15 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 3, 2014

Upon checking in, lady asked for cc. I proceed to tell her that I have used my points for my stay. She takes the card off the counter and just runs it. I try to stop her in between and ask why she is running it anyways. Guess there is a 100.00 incidental charge? This was weird to me because... More

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General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for reviewing our hotel. I do apologize for the confusion at check-in. We do have a $100 incidental hold. Incidental holds are common in hotels, though the amount of the hold may vary. It is only an authorization, hoever with debit cards it will put a freeze on your account until check out. I do again apologize that... More

Coopersville, Michigan
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 30, 2013

When we went to check in at 4:00pm we were told there would be a 45 min wait for our room.The chlorine in the water park was overwhelming it was hard to breath and burned the eyes. when we let someone know they said they had to balance it the day before and did not seem to care much about... More

Was this review helpful? Yes 1
General Manager G, Front Office Manager at Holiday Inn Express South, responded to this review

Thank you for your review. First of all, I would like to sincerely apologize for your disappointment with your stay. I am truly sorry that your rooms were not fully ready at check in. I have addressed maintenance about the issue with the chlorine in the pool and we are working on that. We do appreciate your feedback so that... More

Mason, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 22, 2013

We stayed at the Holiday Inn Express South on October 19th and had a great experience. The hotel was very clean and updated. The indoor waterpark was a ton of fun for kids, it was big enough that I had to drag them out of there, but small enough that I didn't have to panic every time they were out... More

Was this review helpful? Yes 1
General Manager G, Front Desk Supervisor at Holiday Inn Express South, responded to this review

Good Morning, Thank you so much for taking the time to review Holiday Inn Express South. We do appreciate your feedback and we are very glad to hear you had a great time. We look forward to your next stay with us! More

Traverse City, Michigan
Top Contributor
239 reviews 239 reviews
39 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed September 29, 2013

My wife and I stayed here during ArtPrize, and were pleased overall. But be aware that, while the address says Grand Rapids, it's a good 20 minutes south of town. That was fine by us, but if you're looking for something closer, be advised. Also, for whatever reason, the obligatory free breakfast lacked any fresh fruit. No apples. No bananas.... More

Was this review helpful? Yes 1
General Manager G, Front Desk Supervisor at Holiday Inn Express South, responded to this review

Good Morning, Thank you so much for taking the time to review the Holiday Inn Express South. We do apologize that our breakfast was up to your standards. However, we have expanded our breakfast so we do have fruits and specific allergy foods if needed as well. If their is anything else we can do for you, please contact the... More

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Additional Information about Holiday Inn Express South

Also Known As:
Holiday Inn Express South Hotel
Holiday Inn Express South Hotel Grand Rapids
Holiday Inn Express Grand Rapids
Holiday Inn Grand Rapids
Grand Rapids Holiday Inn
Address: 6569 Clay Ave SW, Grand Rapids, MI 49548
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 52 hotels in Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express South 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Grand Rapids South, . Home of The Big Dip' 10,000 sq. ft. water park. We are conveniently located adjacent to the Crossroads Banquet and Conference Center (full bar service) (4,000 sq. ft.) perfect for the small corporate meeting or up to 280 person wedding and social receptions. Also within minutes of major attractions, downtown Grand Rapids, Gerald R. Ford Museum, Metropolitan Hospital, Fredrick Meijer Gardens, Van Andel Arena and DeVos Convention Center. The Holiday Inn Express Hotel & Suites Grand Rapids-South represents the latest in design standards. Come stay with us and experience a new level of accommodations and service. This hotel offers 79 guest rooms which include two- room suites, two- story spiral staircase room and Jacuzzi suites. All rooms include a refrigerator, microwave, and free high-speed wired and wireless Internet access. Hotel amenities include free deluxe breakfast bar, 10,000 sq. ft. indoor water park (open Friday-Sunday or special events*) featuring a three story, double figure eight water slide, activity pool, and a whirlpool. The hotel has a business center open 24 hours, game room, fitness center, 2,000 sq. ft. of meeting rooms, 100% non-smoking rooms, hearing and visually impaired and handicap accessible guest rooms.To reserve birthday parties please contact the hotel direct. ... more   less 
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