My wife and I had to fly to Michigan recently for a family funeral and the closest city was Grand Rapids. We had previously stayed in the Best Western and my wife wanted to lodge there again but a huge volleyball tournament was in town this time and thwarted that plan. We did a search and the Comfort Suites South... More

I have stayed at this property many times in the past and my experiences have been OK, nothing to get excited about. Recently I discovered that the property is now under new management and I can see a drastic change at the hotel. The level of service and attitude of the staff has noticeably changed. Recently I have traveled to... More

I stayed at this hotel last night and the good outweighs the bad definitely. The room was very quiet which is very important to me and very clean. The price was slightly more than I wanted to pay at a comfort suites but overall I think it's a good value. I would definitely stay here again.

Upon our arrival the person who checked us in was nice, but had an extremely wrinkled shirt (like it had been wadded up in the bottom of a drawer some place), and I just thought no one in a customer service position should look like that. It just gave a very bad first impression. My husband who rarely notices these... More

There was a blood stain (appeared fairly fresh) on one of the bedspreads. I requested a clean bed spread and were told there were none available. The other bedspread had other, larger stains of indeterminite origin. I requested that the blood stained bedspread be replaced by the following morning and was assured it would be; it was not. Housekeeping simply... More

I travel a lot on business. This hotel is at the top of my list of places to stay in Grand Rapids. All I need is clean and reasonable rates. This hotel exceeds my expectations at this price point. Staff is friendly and courteous. They have cookies at the front desk. I have stayed in a room next to the... More

Stayed here for 2 nights recently. The staff was very friendly and the rooms are clean and comfortable. The breakfast was good with a nice variety of hot and cold items. There are not restaurants nearby but a great mall with many restaurant options is about 10 minutes awary. I would stay here again.

We stayed here for 2 nights and was happy with the hotel, the room & the staff. We stayed on the top (third) floor and the room was quiet, clean & comfortable. The staff was very friendly & helpful. The breakfast was simple but very adequate!!

At 11:00 p.m. with kids and a dog, it took 4 trips up and down to the reception to get a new room. The first room was a disaster and upon opening the door, it looked like a body was sleeping in the bed. The second room's beds were messy. The third room had only one bed. We took the... More