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SpringHill Suites Grand Rapids North

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450 Center Drive, Grand Rapids, MI 49544
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1 room 1 adult
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SpringHill Suites Grand Rapids North
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137 Reviews from our TripAdvisor Community

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Madison
Level Contributor
222 reviews
184 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 stars Reviewed 1 week ago

Decent, clean and quiet hotel to stay at. Slept very well. Room was clean, housekeeping does a great job. TV was awful, the sound on it was very tinny. Otherwise, great stay, nice breakfast both days.

Helpful?
Thank ClickTheGeek
RachelCrowther, Manager at SpringHill Suites Grand Rapids North, responded to this review

Thank you for sharing your experience at the SpringHill Suites Grand Rapids North through TripAdvisor. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. I was sorry to hear your television did not exceed your expectations and... More 

philadelphi
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We ended up here last minute (after a flight to another city was canceled) and very late at night. The staff was so helpful and friendly as we tried to arrange a room at around 11.30 pm from another city. The room was just what you would expect from a Springhill Suites - a reliable, clean, no frills space. Nothing... More 

Helpful?
Thank philly7677
Justin S, Manager at SpringHill Suites Grand Rapids North, responded to this review

Thank you for providing us with feedback from your recent stay with us! We're always happy to hear our staff service is on point and that our rooms are nice and clean! Although we are a chain hotel we do try to make it a unique experience for all our guests. This is something we can always improve on, and... More 

Flushing, Michigan
Level Contributor
11 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Nice, clean and spacious for two people. Bring an activity or a live streaming laptop unless you like to watch sports on TV, seemed like the majority of channels available were sports related, maybe because we stayed a Saturday night after new years and there were a lot of football games on. Only one movie channel. We had free wifi... More 

Helpful?
Thank T13QFlisac
Justin S, Manager at SpringHill Suites Grand Rapids North, responded to this review

We're so glad you decided to start your New Year off with a getaway to our hotel! Thank you for reviewing your stay and for providing us with such great feedback. We're glad you enjoyed your experience and were able to make use of all our amenities such as the free breakfast and fitness center. Please let us know next... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 28, 2015 via mobile

Stayed here with my two kids. Room was clean and modern decor. Very roomy but wish we had two TVs instead of just one? Pool was nice and warm. Workout area worked great for my needs and I could watch my 9 year old kids swimming from treadmill.

Helpful?
Thank Susan D
Justin S, Manager at SpringHill Suites Grand Rapids North, responded to this review

Thank you for staying with us at the Springhill Suites Grand Rapids North! We're happy to hear you enjoyed your experience and were able to make use of all our amenities including the pool and fitness area. We're in a good location for a winter getaway where you can shop, eat at a good restaurant, and keep the kids busy!... More 

Atlanta
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 24, 2015 via mobile

If you're spending Christmas in a hotel, this is one of the best! Immaculate, warm and friendly staff, great breakfast...Santa just might decide to stay a spell here! The hotel is easy to get to right off of I96 and Alpine. Anything you need is just steps from the front door - restaurants, shopping, entertainment - it's all right there!

Helpful?
Thank NancyJo1958
RachelCrowther, General Manager at SpringHill Suites Grand Rapids North, responded to this review

Thank you for sharing your experience at the SpringHill Suites Grand Rapids North. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.... More 

Boston, MA
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed November 9, 2015

Decent value for money, friendly staff, but the hotel is so quirky in design that it borders on miserable. The TV is planted between the bedroom area and a living area - with a partial wall between, meaning you essentially couldn't see the TV comfortbly from either. No paper or pen anywhere, desk outlets wouldn't accept a typical charger, there... More 

Helpful?
Thank RichTBoston_MA
Justin S, Manager at SpringHill Suites Grand Rapids North, responded to this review

Thank you for taking the time to review your stay with us at the Springhill Suites! I'm happy to hear you enjoyed your stay and the staff made you feel at home. I'm very sorry you were not happy with the room layout. Our suite style creates different living and sleeping areas so it can be difficult in some rooms... More 

Milan
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed September 29, 2015

Seemed like the hotel was newly updated. The carpet down the hallways was new and nice and our room was very modern The furniture was new. Our bed was comfortable and so were the pillows. Everything was clean as well. Only downside was the bathtub floor was a little rough but nothing major. The breakfast was great and the hostess... More 

Helpful?
Thank Becky G
Justin S, Manager at SpringHill Suites Grand Rapids North, responded to this review

Becky, Thank you for your feedback regarding your recent stay at our hotel! We're glad you enjoyed your experience and everything we have to offer. Our staff is always focused on serving our guests and doing whatever it takes to make sure their stay is exceptional. We hope to see you again next time you're in the area! Justin Swett... More 

Grosse Pointe Woods, Michigan
Level Contributor
136 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed September 8, 2015

I have stayed at a number of Marriott properties across the US. SHS usually works well for our family. The size of the room is good, 2 beds + living room area with refrigerator and wet bar. This property was just as we would expect, clean, comfortable with friendly people. Breakfast was just fine and the location was convenient to... More 

Helpful?
Thank Greg D
Justin S, Manager at SpringHill Suites Grand Rapids North, responded to this review

Thank you for taking the time to review your stay at the Springhill Suites GR North! We appreciate your feedback and are happy to hear you enjoyed your experience with us! Our breakfast is a huge perk, especially for families looking for value while traveling. It can get congested during the final moments of the breakfast so sometimes it is... More 

Schaumburg, Illinois
Level Contributor
65 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed August 14, 2015 via mobile

I recently stayed here for a weekend with my husband to visit some local breweries. The lobby is clean and welcoming. The rooms are beginning to show wear. Specifically the bathroom needed a renovation. The tile was cracked and the bathroom was dingy in general. My biggest complaint was breakfast. It was completely picked over with nobody restocking the food.... More 

Helpful?
Thank Longmich
Justin S, Manager at SpringHill Suites Grand Rapids North, responded to this review

Thank you for reviewing your experience at the Springhill Suites Grand Rapids North! We appreciate your feedback and I apologize for the issues you encountered with the room condition and the breakfast buffet. Please rest assured that your comments will be used to improve our service and product. We will be sure to give extra focus to our bathroom area... More 

Beecher, Illinois
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed August 9, 2015 via mobile

When we entered the lobby, we were impressed. The desk, breakfast area, and pool all seemed to be recently renovated and upscale. Our room on the 3rd floor, however, was dated and worn. There was an odd nook near the window that had marks on the wall where a TV or table must have been moved out. There were glass... More 

Helpful?
Thank Anna S
Justin S, Manager at SpringHill Suites Grand Rapids North, responded to this review

Thank you for taking the time to review your stay with us at the Springhill! I'm very sorry that you were not pleased with the condition of the room here at the hotel. We strive to ensure our rooms are completely cleaned and maintained for each and every guest and we have fallen short in this case. The SpringHill brand... More 

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