Mr. Waylontdog, Thank you for taking the time to write a review of your latest stay in Grand Rapids. As a senior contributor to Trip Advisor you opinion and feedback is very valuable and appreciated. I understand the rate seemed a bit pricey however I can assure you for a newly removed Marriott property with the proximity to downtown and... More

Dear Octorafest, On behalf of the entire staff of the Springhill Suites North I would like to thank you for writing a review of your most recent stay. Reviews on Tripadvisor not only help future guests but help the staff make improvements and celebrate memorable service, something it sounds like you experienced. Service is the name of our game and... More

Dear Bigschnibbs, Thank you for taking the time to review our hotel after your most recent stay. From myself to Ashley to the entire time we were all delighted to learn you and your family were able to enjoy our hotel and that we provided you with the legendary service we are known for. We hope to be able to... More

Dear Carl M, Thank you for your kind review of the hotel. We appreciate your honest observations of our hotel staff and overall accommodations. We take great pride in providing our guests with exceptional service we were delighted to hear you enjoyed your stay. We look forward to serving you during your next visit to Grand Rapids. Cheers! Rachel Crowther,... More

Nah1963, Thank you for taking the time to write a review about your most recent stay. As a senior contributor your review and comments are especially valuable to our hotel as we look for ways to continuously improve. In Grand Rapids in the month of February the city is partnering with several organizations to support proceeds of sales to the... More

Mjwieber, Thank you for taking the time to write a review regarding your recent stay at our hotel. From the hot breakfast buffet to the delightful touches of fresh hot cookies upon arrival, deluxe coffee bar and redesigned elevator décor with up to date weather we take great pride in our service and accommodations. We look forward to serving you... More

Amitima, Thank you for taking the time to write a review of your most recent stay. We value all our guests’ feedback and I appreciate your comments. The staff takes great pride in providing exceptional service and accommodations and we apologies if you experienced any issues that contributed to your stay being less than perfect. I will take immediate steps... More

Dear Jugandme, Thank you for taking the time to write a review of your most recent stay. You are correct our hotel and rooms have been recently remolded to reflect the newest look of the SpringHill Suites brand. We hope that during your next visit to Grand Rapids we will have the opportunity to serve you and your family with... More

Dear USFBowler, Thank you for taking the time to write such a glowing review of your most recent stay. From your Trip Advisor history it appears you are a seasoned traveler and we appreciate your candid comments. The location of the Springhill Suites in Grand Rapids do make it convenient for travelers on the South end of town or our... More