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SpringHill Suites Grand Rapids North

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450 Center Drive, Grand Rapids, MI 49544
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1 room 1 guest
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SpringHill Suites Grand Rapids North
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129 Reviews from our TripAdvisor Community

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Traveler rating
    46
    58
    17
    6
    2
See reviews for
47
16
4
39
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
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  • All months
    (129)
  • Mar-May only
    (29)
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Schaumburg, Illinois
Level Contributor
60 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I recently stayed here for a weekend with my husband to visit some local breweries. The lobby is clean and welcoming. The rooms are beginning to show wear. Specifically the bathroom needed a renovation. The tile was cracked and the bathroom was dingy in general. My biggest complaint was breakfast. It was completely picked over with nobody restocking the food.... More 

Was this review helpful? Yes
Justin S, Manager at SpringHill Suites Grand Rapids North, responded to this review

Thank you for reviewing your experience at the Springhill Suites Grand Rapids North! We appreciate your feedback and I apologize for the issues you encountered with the room condition and the breakfast buffet. Please rest assured that your comments will be used to improve our service and product. We will be sure to give extra focus to our bathroom area... More 

Beecher, Illinois
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 3 weeks ago

When we entered the lobby, we were impressed. The desk, breakfast area, and pool all seemed to be recently renovated and upscale. Our room on the 3rd floor, however, was dated and worn. There was an odd nook near the window that had marks on the wall where a TV or table must have been moved out. There were glass... More 

Was this review helpful? Yes
Justin S, Manager at SpringHill Suites Grand Rapids North, responded to this review

Thank you for taking the time to review your stay with us at the Springhill! I'm very sorry that you were not pleased with the condition of the room here at the hotel. We strive to ensure our rooms are completely cleaned and maintained for each and every guest and we have fallen short in this case. The SpringHill brand... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel many times. Each time it is always clean and the staff are friendly. The free breakfast is consistent and well stocked. There are lots of restaurants near by and shopping locations.

Was this review helpful? Yes
Justin S, Manager at SpringHill Suites Grand Rapids North, responded to this review

Thank you for taking the time to review your stay with us at the Springhill! We appreciate your feedback and are happy to hear you enjoyed your experience! It really means a lot to us to have you return each time you're in the area. Our staff works very hard to provide a friendly and accommodating welcome to everyone who... More 

Lantana, Florida
Level Contributor
89 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The staff is helpful and friendly. One of the better hotel breakfasts. But the rooms are lacking. The counter space in bathroom is small, and no shelves. There wasn't a dresser to put our clothes in, and we were staying seven days. The couch wasn't comfortable and there wasn't a coffee table or a stool for elevating our feet. (They... More 

Was this review helpful? Yes
RachelCrowther, General Manager at SpringHill Suites Grand Rapids North, responded to this review

Thank you for taking the time to complete a review in regards to your recent stay at the SpringHill Suites Grand Rapids North. We see that there is room for improvement based on your feedback. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, I'm sorry that those... More 

Baton Rouge, LA
Level Contributor
92 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed July 26, 2015

I have given this hotel a 3.stars. These were my reasons: Pro: Excellent location - close to interstate, many places to eat and shop. Staff services: 5-Star and outstanding, friendly and accommodating. Breakfast: 4- star, very good Con: Décor outdated. Room- not well appointed, no chest drawers to put my clothes, have to leave them in the suitcase. The sofa... More 

Was this review helpful? Yes 1
RachelCrowther, General Manager at SpringHill Suites Grand Rapids North, responded to this review

Thank you for taking the time to write a review regarding your most recent stay in Grand Rapids. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the condition of the furnishing and the bathroom. We have shared... More 

Elk Grove Village, Illinois
Level Contributor
98 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 15, 2015

Very nice comfortable hotel. The suite has a seating area with kitchenette and the sleeping area had a king size bed. The staff was friendly and helpful and the free breakfast was very good. It is located near a large shopping area and very close to several restaurants.

Was this review helpful? Yes
RachelCrowther, General Manager at SpringHill Suites Grand Rapids North, responded to this review

Thank you for sharing your experience at the Springhill Suites Grand Rapids North. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you... More 

Dayton, Kentucky
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed July 14, 2015

We stayed here with the kids on the trip up north. The staff was very friendly, and the hotel was in great shape. The room was very clean, and a perfect size for the four of us. We appreciated the free wifi, and the breakfast in lobby was great! The kids loved the waffle makers and toppings! We will definitely... More 

Was this review helpful? Yes
RachelCrowther, General Manager at SpringHill Suites Grand Rapids North, responded to this review

Thank you for sharing your experience at the SpringHill Suites Grand Rapids North through TripAdvisor. We appreciate your feedback and are delighted to hear you enjoyed our very friendly staff and very clean rooms! With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue... More 

Charlotte, North Carolina
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed July 11, 2015

I always enjoy the friendly staff and good service. The bathrooms and decor are getting worn. Instead of properly fixing things in the restrooms, they cover them with caulk. Please give then bathrooms some attention!!!

Was this review helpful? Yes 1
Justin S, Manager at SpringHill Suites Grand Rapids North, responded to this review

Thank you for sending us your feedback regarding your recent stay at the Springhill Suites Grand Rapids North! I apologize for the condition of the room not being up to standard. We will pass this along to our Maintenance staff to ensure any rooms not properly repaired are corrected going forward. Bathroom repairs that are as simple as en easy... More 

Omaha
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 11, 2015

Clean and the front desk staff were friendly and extremely competent. The location was kind of hard to get to because the street names on the directions were not the same as the gps. Rooms were spacious and clean--maybe too much room for what I needed! Bed was extremely comfortable. I had a room on the first floor right inside... More 

Was this review helpful? Yes
Justin S, Manager at SpringHill Suites Grand Rapids North, responded to this review

Thank you for providing us with your feedback from your recent stay! We're happy to hear you enjoyed your experience and that our staff was able to assist you! We are fortunate to be in such a great location near all the restaurants and shopping on Alpine Ave, yet tucked away in a quiet setting. I'm sorry you had a... More 

Bolingbrook, Illinois
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 11, 2015

Booked through priceline. Staff was friendly. Typical breakfast from a hotel. Room was clean. I recommend staying here. Room was a good size. Beds were not that comfortable. We were passing through and only stayed one night. It definitely was a good hotel for that.

Was this review helpful? Yes
Justin S, Manager at SpringHill Suites Grand Rapids North, responded to this review

Jeff, Thank you for taking the time to review your stay with us at the Springhill Suites! We're glad you enjoyed your stay and that we were able to provide value for what you paid. It's very convenient for most travelers to have the complimentary hot breakfast and free parking when traveling through the Grand Rapids area. Thank you again!... More 

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