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Ramada Plaza Grand Rapids

3.0 of 5
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3333 28th Street Southeast, Across from Woodland Mall, Grand Rapids, MI 49512
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Ramada Plaza Grand Rapids
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Ranked #35 of 48 Hotels in Grand Rapids
A recent review
5 of 5 stars reviewed yesterday
Robert R Fenton, Michigan
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874 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Fenton, Michigan
2 reviews
5 of 5 stars Reviewed yesterday NEW

I love the Ramada Inn's. Just stayed at the one in Grand RApids which i do quite often now for work. I was the guest of the week and they treated me outstanding. Too bad i didn't or wasn't able to take full advantage of the suite since i was there by myself for just one night but i appreciated... More 

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Saint Joseph, Michigan
1 review
3 of 5 stars Reviewed 4 days ago NEW

I couldn't believe there wasn't a complimentary continental breakfast for all guests. I've never stayed in a hotel that didn't offer one. You had to pay $7.00 for breakfast. All I got was coffee.

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Grand Rapids, Minnesota
1 review
1 of 5 stars Reviewed 5 days ago NEW

This has been my worst hotel experience. My first night here there was hair and stains on o e of the bed sheets. I then moved to the2nd bed as that was much better. I have killed two Gus in my bathroom. Also without leaving any type of notice they turned the water off and could not flush my toilet.... More 

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RamadaPlazaGM, General Manager at Ramada Plaza Grand Rapids, responded to this review

Dear Kristine, Thank you for your feedback. I wish I knew earlier of your experience....of course, we want to get it right the first time. I am trying to reach out to you today to see what we can do to make the rest of your stay better. My sincere apologies. I have shared your feedback with my staff. Verizon... More 

Ann Arbor, Michigan
1 review
2 of 5 stars Reviewed 6 days ago NEW

Not very clean. There was a previous guests food in our refrigerator. Pool area was small, old and the water was cloudy.

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RamadaPlazaGM, General Manager at Ramada Plaza Grand Rapids, responded to this review

Dear Heidi H. Thank you for your feedback on Trip Advisor. I would not want to find someone else's food in my fridge either....my apologies. I have pass those comments on for training purposes. Our Pool has a large sitting area, games and water slide. It is smaller because the slide takes up some of the space. Most of our... More 

Hastings, Michigan
1 review
2 of 5 stars Reviewed 6 days ago NEW

The bed fell to the middle the in room fridge didn't stop running and it was so loud had to unplug it the pool was small the hotel is run down and overall not a fair price for the quality....was pretty disappointed. The food left much to be desired amd the coffee has more grounds then coffee

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RamadaPlazaGM, General Manager at Ramada Plaza Grand Rapids, responded to this review

Dear Ann E. Thank you for your feedback on Trip Advisor. My apologies for your experience. I have shared your comments with the appropiate department heads so we can better serve future guests. I was especially surprised to hear about the food as we usually get great comments about our hot breakfast as well as our Old Chicago restaurant which... More 

London, United Kingdom
Top Contributor
57 reviews 57 reviews
14 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed 1 week ago

Will never stay here again if I don't have to. Though the staff are friendly, the rooms are just down right dirty and not cleaned properly. If you don't mind the dirty rooms they do have an indoor swimming area and game room like none other I have seen at a hotel.

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RamadaPlazaGM, General Manager at Ramada Plaza Grand Rapids, responded to this review

Dear Luv2run, Thank you for your feedback on Trip Advisor. There is no excuse for a dirty room and we are working very hard with formal training to ensure our housekeeping staff is following proper cleaning standards. I am glad to see you found the pool area most impressive with what it has to offer. My apologies for the failure... More 

Zeeland, Michigan
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

Very friendley staff but the hotel was very dirty. Room was not cleaned well with candy and trash on the floor. only towles in the room were 2 bath towels, no hand towels or wash clothes.

Review collected in partnership with Ramada

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RamadaPlazaGM, General Manager at Ramada Plaza Grand Rapids, responded to this review

Dear Ben T, Thank you for your valuable comments on Trip Advisor. Thank you and your family for spending your Spring Break with us. I hope you had a fun time. There is no excuse for the dirty floor and not having stocked enough towels in your room. I am glad you found the staff to be extremely friendly! Thank... More 

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