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Ramada Plaza Grand Rapids

3.0 of 5
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3333 28th Street Southeast, Across from Woodland Mall, Grand Rapids, MI 49512
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Ramada Plaza Grand Rapids
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Ranked #35 of 48 Hotels in Grand Rapids
A recent review
5 of 5 stars reviewed yesterday
Rod B Niles, Michigan
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941 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Niles, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

My experience has always been wonderful as I have frequented this hotel many times. The GM Larry has been very helpful. Timothy one of the front desk agents has gone above and beyond in service. In fact every representative has done a fantastic job. Always enjoyed the great breakfast when possible. Always enjoyed the pool and hot tub is great.... More 

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Mesa, Arizona
1 review
2 of 5 stars Reviewed 2 days ago NEW

Everything that really needed to be clean was clean, but was very unhappy with the half-assed job at cleaning the rest of the room. We had a suite and the beds were horrible. There were no blankets or extra pillows for the pull-out bed. Castaway Bay was not what I was expecting. I was expecting more. Their "arcade" was mostly... More 

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Grand Rapids, MI
1 review
4 of 5 stars Reviewed 2 days ago NEW

Love the color scheme of the rooms here. It really makes a difference when you walk into a hotel room and there are dark browns, deep reds and lovely creams. Its starts whole stay in a positive direction. The market area downstairs in stocked well enough and affordable compared to some hotels. Was very pleased

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Was this review helpful? Yes 1
White Cloud, Michigan
1 review
3 of 5 stars Reviewed 2 days ago NEW

Our stay was nice but the hotel did need some TLC. The front desk people were very nice.

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CurtisB_GRMichigan, Front Office Manager at Ramada Plaza Grand Rapids, responded to this review

Yvonne, Thank you so much for your feedback and for choosing to stay at Ramada Plaza Grand Rapids. I'm happy to hear you had a great experience with our staff. We have a couple of new faces at the front desk who bring energy and enthusiasm to our excellent team. While I'm glad your overall stay was very nice, I... More 

Onekama, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I always try to stay here when in Grand Rapids. Rates are fair, but try to get the breakfast included with your cost as it is not worth $7.50 per person on its own. They also have some shampoo and conditioner bottles that are a bear to open up. There is a small flap opener on top and it is... More 

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CurtisB_GRMichigan, Front Office Manager at Ramada Plaza Grand Rapids, responded to this review

Lee, Thank you for your feedback and your five-star rating! I appreciate your feedback on our new shampoo and conditioner. We will look into the issue you described opening the containers. We haven't had any other reports of issues, so there may have been a batch where the lids were damaged and on tighter than normal. We'll definitely look closely... More 

Tulsa, Oklahoma
2 of 5 stars Reviewed 4 days ago NEW

Our stay was disappointing on many levels. Upon arrival we called to order an extra blanket and 2 pillows for the sofabed. 3 hours later it had not arrived and required two more calls plus a trip downstairs to the front desk which was not manned. The clerks were in the back room with the door shut. Finally my husband... More 

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Grand Rapids, Michigan
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Took grandchildren for school break, poolside room, slide and area for little children. They loved it. Room was nice, breakfast was nice. Staff were helpful. Had a nice time for couple days and close to mall to shop.

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Dearborn
3 of 5 stars Reviewed 6 days ago NEW

The room was fine...but the mattress I slept on was terrible. I did not sleep the entire night! It was so overused and needed to be replaced.

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