If you plan on staying in this hotel make sure NOT to get a room with window facing the so called waterpark that the hotel has as your room will reek chlorine fumes unbearable to sleep.

This is an older well used hotel who's main attraction appears to be the indoor pool area. The (only) really good thing is the nice big flat screen TV. We had a room too close to the pool area. This made it really clorine_ee smelling inside the room and generally on that whole half of the property close to the... More

We were there for weekend for womans bowling tournament, and really enjoyed the hotel. When we arrived untill we checked out Front Desk staff and Manager were very friendly and really made it an enjoyable stay. Rooms that we had were very clean and comfortable as was the whole hotel. Housekeepers do a great job. Really liked the fact that... More

I have made it a point to stay here every time I am in Grand Rapids for over than a year, approximately 6 times. The staff is great and friendly, in particular Kristen. She is sales management but she is always around the property, mingling with guests. She also runs their happy hour Tues and Wed nights, chatting it up... More

We tried again this year and things are improved. There were towels at poolside, plenty of hot water for showers, the room was clean, the pool staff especially Ryan kept things picked up and engaged watchful parents in personal conversations, Sarah also asked us to consider signing up for Wi-games which meant much to our four year old grandson as... More

Old hotel that has not been kept up. Plaster in ceiling in hallway falling down. Internet stopped working and when support was called they said front desk had to reset modem. Front desk was "too busy" they said. Called guest relations 800# and they said the GM has 3 days to resolve the matter. Didnt help me. Ill never return... More

I was here for business and booked on Priceline. The hotel was just ok, no free breakfast. Sometimes I think I should pick a 2 star just for the breakfast. The room was Ok but in the morning there was no hot water. So a cold shower in March. Never apologized just said they were looking at the boiler.

customer service was not too friendly.the room I had smelled musty so i asked to be switched,which they did.2nd room was good up until at night when the weather changed and there was a huge draft through the window.my money got stuck in the pop machine, and they didn't fix it.the pictures online were not even close to the way... More

My family and I wanted to get away for a fun, relaxing get-a-way and thought this hotel would be fun because of the pool and water slide but t turned out to be a completely disappointing experience. Our friends joined us on our trip so we got joining rooms, we got to the hotel and checked in, it was late... More