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Staybridge Suites Grand Rapids/Kentwood

3.0 of 5 3000 Lake Eastbrook Boulevard SE, Grand Rapids, MI 49512
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Staybridge Suites Grand Rapids/Kentwood
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Staybridge Suites Grand Rapids/Kentwood
Staybridge Suites Grand Rapids/Kentwood
Staybridge Suites Grand Rapids/Kentwood
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76 reviews from our community

Traveler rating
    42
    21
    10
    2
    1
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27
6
6
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Grand Rapids, Michigan
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We along with other family members stayed here last November after the passing of my father. The staff were super kind and helpful. The rooms were very clean and spacious. We rented a 2 bedroom so that we would all have a place to get together and visit before and after visitations etc. The breakfast was above what we expected... More 

Was this review helpful? Yes
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you RandiLou for the kind review. We send our deepest condolences for the recent loss of your father and are happy to read that your accommodations were exactly what you needed during this difficult time. I do greatly appreciate your thoughts regarding our customer service and care to the property. It is our goal to consistently provide superior service... More 

Kuala Lumpur, Malaysia
2 reviews
4 of 5 stars Reviewed October 30, 2014

I stayed here for two weeks on business. At first glance it seemed like your average inexpensive business hotel. After several days I realized it is much more. Staybridge offers anything you would need from an extended stay hotel at no additional cost. It is no frills, totally practical and very comfortable place to stay. Tip: compare the amenities listed... More 

Was this review helpful? Yes
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you so very much andrew g for your great comments and review of our hotel! I am happy to read that you enjoyed all the amenities made available for you. A review such as this motivates us to continue to keep up the hard work and dedication we have to our guest. We certainly look forward to welcoming you... More 

Cleveland, Ohio
Contributor
20 reviews 20 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 29, 2014

The Corporate system limits hotel choices for to help manage costs. I typically stay at other major hotel chains however they were booked in the area. A friend who is a frequent traveler recommended I try the Staybridge Brand and I am glad I did. The rooms are clean, modern and spacious. I was there for two nights so I... More 

Was this review helpful? Yes
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you Tim H for your response and feedback! I am thrilled to see that you were willing to give Staybridge Suites a try for the first time during your recent visit. We always love to read that guests have enjoyed the evening reception, morning breakfast, staff efforts and property. We greatly appreciate you taking the time to bring your... More 

Altoona, Pennsylvania, United States
2 reviews
5 of 5 stars Reviewed September 25, 2014

Stayed here the past weekend. Great experience. Staff were always helpful and friendly, especially Chris and Lori. Room was spacious and clean. Breakfast was above average for hotel breakfasts. Would stay at Staybridge again.

Was this review helpful? Yes
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you ASI623 for taking the time to write a positive review! It is our pleasure to be of service to our wonderful guests, like you. I am thrilled to read you enjoyed the amenities offered, as well as the employees. We hope we will have the pleasure of having you with us the next time you are in Grand... More 

Rolling Meadows, Illinois
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 15, 2014

Stayed September 11th - 14th with my wife for a mid-week get-a-away. Cons - We stayed in room 213 and right below us was the actually generator/fan that ran the A/C. It went off every hour or so and was a terrible distraction to sleep. In room DVD player had no power cord, bed was somewhat lumpy. Pros - Ridiculously... More 

Was this review helpful? Yes 2
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you sagekilz for taking the time to write a kind review! We are thrilled to know that the clean accommodations made you feel right at home. The staff takes great pride in providing a memorable and inviting experience for our guests. I will certainly pass along your kind words with them as they are always encouraged to hear of... More 

Oak Lawn, Illinois
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 1, 2014

Luis, checked us in and adjusted our room when requested. They went out of way to make our stay great. I really like the outdoor pool and patio. Breakfast was ok, but the waffles were great. Clean and comfortable at a great rate. Thanks Luis.

Was this review helpful? Yes
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you Bill_B4Fun for your kind words! Luis and the rest of our staff will be excited to know that you truly enjoyed your stay with us as we strive to make all of our guests accommodations as positive as yours! A review such as this motivates us to continue to keep up the hard work . We certainly look... More 

Southfield, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed August 24, 2014

I usually stay at the Holiday Inn Express,usiness for b however due to a mix-up, I attempted to stay at this Staybridge . I was treated very rudely by the manager because I attempted to pay in cash.Even though I had goverment ID and ways in a goverment car, there was a problem with paying cash. I finally left and... More 

Was this review helpful? Yes
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Dear dhrdvs, we apologize that you feel you were treated rudely during our unsuccessful attempt to explain our payment policy. We also appreciate you bringing this policy to light for future guests. It is clearly stated online and upon check in that a valid credit card is required. We accept cash payments, but still must have a credit card that... More 

Lapeer, Michigan
Top Contributor
62 reviews 62 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 29, 2014

Was in Grand Rapids to pick up daughters wedding dress and stayed here for the night. Rooms were spacious and loved the separate bedrooms. Lots of room to spread out and relax. Bedsheets very comfortable. Disappointed that the hot tub was not working properly, water was warm but no bubbles as the jets weren't working. The other bummer was there... More 

Was this review helpful? Yes 2
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you Sissybabe for sharing your experience and review on Staybridge Suites Grand Rapids as your comments are very much valued! We are thrilled to read that you enjoyed the rooms and accommodations during your important time spent with your daughter! Our staff members take their roles in on property very seriously always look to provide quality customer service that... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2014

The BEST experience I have ever had! Incredible staff that went way out of their way for us. Luis , Chris and the gang made us feel at home which is so important when you're away from your own. My crew and I will be back next year, and I hope to see them all again.

Was this review helpful? Yes 1
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you Capnbeef41for the excellent review of the Staybridge Suites in Grand Rapids, MI! We are thrilled to hear you enjoyed your recent stay at our property. All of our employees strive to make each and every guest's accommodations comfortable and enjoyable. This review will be shared with the staff as they love to see comments such as this. We... More 

1 review
5 of 5 stars Reviewed June 30, 2014 via mobile

This hotel is awesome and kid friendly! Close to mall, sky zone and various restaurants. Staff is very friendly and helpful.Rates are reasonable and the kids live in the heated outdoor pool. Make your own waffle station a big hit not to mention crunchy bacon. When on grand Rapids we stay at staybridge.

Was this review helpful? Yes
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you Pehayde for taking the time to write your review of our property, your comments are very much valued! We greatly appreciate your thoughts regarding our customer service and ongoing care to the property. It is wonderful to see a review that commends our staff on a job well done! I assure you that I will share your review... More 

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Additional Information about Staybridge Suites Grand Rapids/Kentwood

Address: 3000 Lake Eastbrook Boulevard SE, Grand Rapids, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:3 star — Staybridge Suites Grand Rapids/Kentwood 3*
Number of rooms: 94
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Also Known As:
Staybridge Suites Grand Rapids/Kentwood Hotel Grand Rapids
Staybridge Suites Kentwood
Hotel Style:
#5 Best Value Hotel in Grand Rapids
#7 Family Hotel in Grand Rapids
#17 Business Hotel in Grand Rapids

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