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All 52 Grand Rapids hotels

Staybridge Suites Grand Rapids/Kentwood

3.0 of 5 Hotel   |   3000 Lake Eastbrook Boulevard SE, Grand Rapids, MI 49512
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Ranked #12 of 52 Hotels in Grand Rapids
A recent review
5 of 5 stars reviewed 1 week ago
sagekilz Rolling Meadows, Illinois
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72 reviews from our community

Traveler rating
    40
    19
    10
    2
    1
See reviews for
25
6
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28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Rolling Meadows, Illinois
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed September 11th - 14th with my wife for a mid-week get-a-away. Cons - We stayed in room 213 and right below us was the actually generator/fan that ran the A/C. It went off every hour or so and was a terrible distraction to sleep. In room DVD player had no power cord, bed was somewhat lumpy. Pros - Ridiculously... More

Was this review helpful? Yes
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you sagekilz for taking the time to write a kind review! We are thrilled to know that the clean accommodations made you feel right at home. The staff takes great pride in providing a memorable and inviting experience for our guests. I will certainly pass along your kind words with them as they are always encouraged to hear of... More

Oak Lawn, Illinois
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Luis, checked us in and adjusted our room when requested. They went out of way to make our stay great. I really like the outdoor pool and patio. Breakfast was ok, but the waffles were great. Clean and comfortable at a great rate. Thanks Luis.

Was this review helpful? Yes
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you Bill_B4Fun for your kind words! Luis and the rest of our staff will be excited to know that you truly enjoyed your stay with us as we strive to make all of our guests accommodations as positive as yours! A review such as this motivates us to continue to keep up the hard work . We certainly look... More

Southfield, Michigan
2 reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I usually stay at the Holiday Inn Express,usiness for b however due to a mix-up, I attempted to stay at this Staybridge . I was treated very rudely by the manager because I attempted to pay in cash.Even though I had goverment ID and ways in a goverment car, there was a problem with paying cash. I finally left and... More

Was this review helpful? Yes
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Dear dhrdvs, we apologize that you feel you were treated rudely during our unsuccessful attempt to explain our payment policy. We also appreciate you bringing this policy to light for future guests. It is clearly stated online and upon check in that a valid credit card is required. We accept cash payments, but still must have a credit card that... More

Lapeer, Michigan
Top Contributor
62 reviews 62 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 29, 2014

Was in Grand Rapids to pick up daughters wedding dress and stayed here for the night. Rooms were spacious and loved the separate bedrooms. Lots of room to spread out and relax. Bedsheets very comfortable. Disappointed that the hot tub was not working properly, water was warm but no bubbles as the jets weren't working. The other bummer was there... More

Was this review helpful? Yes 2
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you Sissybabe for sharing your experience and review on Staybridge Suites Grand Rapids as your comments are very much valued! We are thrilled to read that you enjoyed the rooms and accommodations during your important time spent with your daughter! Our staff members take their roles in on property very seriously always look to provide quality customer service that... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2014

The BEST experience I have ever had! Incredible staff that went way out of their way for us. Luis , Chris and the gang made us feel at home which is so important when you're away from your own. My crew and I will be back next year, and I hope to see them all again.

Was this review helpful? Yes 1
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you Capnbeef41for the excellent review of the Staybridge Suites in Grand Rapids, MI! We are thrilled to hear you enjoyed your recent stay at our property. All of our employees strive to make each and every guest's accommodations comfortable and enjoyable. This review will be shared with the staff as they love to see comments such as this. We... More

1 review
5 of 5 stars Reviewed June 30, 2014 via mobile

This hotel is awesome and kid friendly! Close to mall, sky zone and various restaurants. Staff is very friendly and helpful.Rates are reasonable and the kids live in the heated outdoor pool. Make your own waffle station a big hit not to mention crunchy bacon. When on grand Rapids we stay at staybridge.

Was this review helpful? Yes
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you Pehayde for taking the time to write your review of our property, your comments are very much valued! We greatly appreciate your thoughts regarding our customer service and ongoing care to the property. It is wonderful to see a review that commends our staff on a job well done! I assure you that I will share your review... More

Road Warrior
Top Contributor
142 reviews 142 reviews
142 hotel reviews
127 helpful votes 127 helpful votes
3 of 5 stars Reviewed June 18, 2014

Spent 3 nights here last week, I thought this hotel was just OK when compared to other Staybridge's I have been too, however, with that said it's not a bad hotel, you could certainly do worse in Grand Rapids. Generally I prefer Candlewood to Staybridge because I feel like Staybridge is more geared to the single, business traveler, where as... More

Was this review helpful? Yes
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you AICzervik1 for taking a moment to review our property. We truly appreciate your comments and it is our duty to ensure the highest level of customer service and satisfaction. I do apologize that the cleanliness was not up to your standards and that will be brought to the attention of management immediately. As for a Platinum upgrade, we... More

Kalamazoo, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 7, 2014

Stayed there two nights ago, and found it to be clean, quiet with a professional staff. King studio was the perfect size for one traveler, and the eggs, bacon and waffle choices were the best hot bfast choices I've seen. Also, the dining area was so comfortable; well appointed, very spacious. with a veiw to the outside courtyard/pool. I think... More

Was this review helpful? Yes 1
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you so much for the for your wonderful review of your recent stay with us! We do our best to provide guests with clean quiet rooms and a great morning breakfast. I will certainly make sure to share with our staff your feedback as they will be encouraged. Again, thank you so much. We hope you will stay with... More

Michigan
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 20, 2014

I regularly stay at another hotel in town but most of the town was booked. I picked this hotel only based on availability but it was a nice surprise. The hotel is newer, the rooms are modern, clean and roomy. The staff is pleasant and the food buffet is a nice bonus. For dinner they have a salad bar and... More

Was this review helpful? Yes 1
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you thebarnmichigan for taking the time to write such a wonderful review! We are thrilled you were able to try something new and experience the Staybridge Suites Grand Rapids. Our entire team strives to make every stay comfortable and welcoming in a home like atmosphere and our food has long proved to be a favorite! We truly hope you... More

Cluj-Napoca, Romania
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 8, 2014

I really enjoyed the stay in this hotel. The room was very big and had everything I needed, the staff was very friendly and helpful and the shuttle the hotel offers is great (it even takes you and picks you up to the nearby mall). The breakfast are good -you can make waffles and there's always good fruits :) -... More

Was this review helpful? Yes
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you LupseR for taking the time to let us know about your recent stay at our property. We greatly appreciate you commending our staff on a job well done! I assure you that I will share your comments and let them all know you noticed their hard efforts. We are happy to know that our location worked well for... More

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Additional Information about Staybridge Suites Grand Rapids/Kentwood

Address: 3000 Lake Eastbrook Boulevard SE, Grand Rapids, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Grand Rapids/Kentwood 3*
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Also Known As:
Staybridge Suites Grand Rapids/Kentwood Hotel Grand Rapids
Staybridge Suites Kentwood

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