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All 52 Grand Rapids hotels

Riverfront Hotel Grand Rapids

3.0 of 5 Hotel   |   270 Ann Street NW, Grand Rapids, MI 49504 (Formerly Radisson Hotel Grand Rapids Riverfront)
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Riverfront Hotel Grand Rapids
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32%
Ranked #40 of 52 hotels in Grand Rapids
A recent review
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51 people have reviewed this hotel

Traveler rating
    9
    7
    12
    12
    11
See reviews for
7
9
2
18
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Toronto, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The year is 2014 and humans have perfected the Wi-Fi technology so that the internet is available throughout any building premises. Not at this hotel. Stayed at this hotel for 3 days and was able to get net only on the 3rd day morning, that too after numerous complaints at reception. Not to mention that my iPad could never connect... More

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Michigan
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Our experience here was not too good. We were here for a technology conference. Wifi was terrible. Upon inquiring at the front desk we were told to just stay in the lobby and maybe we could get connected, really?? Our room was Ok, bed was comfortable. The first morning we were there we had NO hot water at all. We... More

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Shelby
Contributor
12 reviews 12 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Staff was very friendly from the beginning to end. Property outside needs be to cleaned up and painted. Halls and rooms had a funny odor. Room was average, not worth the price paid. Heater made awful noise all night, internet, phone and remote didn't work. I was told there was a problem with router for the internet, they looked at... More

Was this review helpful? Yes 1
Grand Rapids, Michigan
1 review
2 of 5 stars Reviewed March 3, 2014 via mobile

For the price, the room was small, outdated (wall paper peeling, paint scraped off of walls, small holes in walls) and not very clean (dusty headboards, stained comforters, dirty windows, sticky stuff on end table). The pool was big with warm water, but there was brown stuff dripping from the ceiling beams all over.

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Riverfront H, Manager at Riverfront Hotel Grand Rapids, responded to this review

Dear Valued Guest, Thank you for staying us and for sharing this important feedback with us. I am pleased to see that you gave our Service a 4 out of 5 rating, but sincerely apologize for the issues you encountered during your stay. We take these comments very seriously, and will take them into consideration as we make improvements to... More

Otsego, Michigan
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 21, 2014

The hotel had select comfort beds. One of them were flat and we could not find the remote to inflate it. The next morning, there was no hot water. When we complain, we were told since the reservation was booked through Travelocity, there was nothing they could do. That is hard to believe. We would never considered staying there again.

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Sterling Heights, MI
Top Contributor
176 reviews 176 reviews
142 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed February 8, 2014

A company for which I teach seminars has done business here for many years. The staff seems to have gone through a complete turnover and I had problems getting an extension cord for my meeting room (even though we provide a complete diagram and they've set it up for us at least 20 times a year for decade). The floors... More

Was this review helpful? Yes 1
Brechin, Ontario, Canada
Contributor
19 reviews 19 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 28, 2014

Very disappointed once again by this hotel. We decided, against better judgement, to try this hotel again after they announced new management. We just did a three day stay for a sportshow being conducted nearby and decided on the Riverfront because of the convenient location. Staffing at this hotel was excellent and the room clean and comfortable, though smaller than... More

Was this review helpful? Yes 1
Loveland, Ohio
Contributor
19 reviews 19 reviews
18 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed November 15, 2013

I stayed here the week of 11/11/13 for a couple of days. I have stayed here for a number of years, about every 3 months, mostly while it was the Radisson, but also as the Riverfront. I was very impressed with the renovations and the upkeep of the hotel since the Radisson. It looks great! The rooms are very updated... More

Was this review helpful? Yes 2
Traverse City
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 13, 2013

This was an unexpected stop in Grand Rapids. The hotel is right off US 131 with easy access. The staff was very friendly and helpful. The room was excellent! Although a little small, everything was up to date, not a scratch or a spot to be found in either the bedroom or bathroom. The bed, chair and desk were comfortable.... More

Was this review helpful? Yes 2
Roswell, Georgia
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 6, 2013 credit card Amex Card Member Review

I dont think that place has seen a renovation in 40 yrs. Mostly disgruntled, bitter, unhelpful staff that were probably to acerbic to get a job at DMV or post office. The grounds were unkempt. Definitely on the wrong side of the river, next to some nice chain link fence auto yards.

Was this review helpful? Yes 2

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Additional Information about Riverfront Hotel Grand Rapids

Also Known As:
Radisson Grand Rapids
Grand Rapids Radisson
Address: 270 Ann Street NW, Grand Rapids, MI 49504 (Formerly Radisson Hotel Grand Rapids Riverfront)
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #40 of 52 hotels in Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Riverfront Hotel Grand Rapids 3*
Official Description (provided by the hotel):
Guests at the Riverfront Hotel, Grand Rapids enjoy comfortable, contemporary accommodations in a convenient location 1.8 miles from downtown Grand Rapids. Our hotel's guests enjoy complimentary wireless Internet access, an indoor swimming pool and whirlpool, a Fitness Center and The Landing Restaurant for upscale dining. Inside our guest rooms, you'll find a great night's sleep on our beds, two-line telephones, one-cup coffee brewers, 42" plasma TVs, and some rooms offer riverfront views. To make your stay even more relaxing, our hotel offers pet-friendly rooms and Business Class Suites. The Riverfront Hotel Grand Rapids sales, catering, and culinary teams will work hard to personalize any event in our spacious meeting area of 2,585 square feet. ... more   less 
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