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Riverfront Hotel Grand Rapids

270 Ann Street NW, Grand Rapids, MI 49504 (Formerly Radisson Hotel Grand Rapids Riverfront)
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Riverfront Hotel Grand Rapids
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Riverfront Hotel Grand Rapids
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110 reviews from our community

Traveler rating
    19
    14
    22
    33
    22
See reviews for
14
28
2
30
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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    (110)
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    (31)
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    (35)
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    (28)
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    (16)
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Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed yesterday NEW

I only stayed one night but felt bad for my friend who was staying a few more days than me. The room was large, but very run-down. It seemed clean, perhaps the areas that didn't seem clean were just old. However, the shower did not work, the toilet leaked, and the closet door was broken. If we wanted the shower... More 

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Kalamazoo, Michigan
1 review
5 of 5 stars Reviewed 4 days ago NEW

I had a wonderful experience at the Riverfront Hotel! I was able to get a room same day even though it was a busy Friday night. The girl at the front desk, Kaylee was great! She was helpful by informing my friends and I about the shuttle that runs downtown and recommended some places to check out around the city.... More 

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Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Terrible customer service. I had a dog and was charged $150.00 for a cleaning fee that was never explained to me whenI checked in. When I called about this fee I spoke to Kaylee and Todd who where both incredibly rude, uncaring and unprofessional. I will never stay at this awful hotel again.

Was this review helpful? Yes
East Lansing, Michigan
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

After reading all of the negative reviews, I was a little apprehensive. Over all this hotel is outdated, and does need a bit of an upgrade. The room was a bit tight and the shower head was pretty low, if you are over 5'7'' this probably would be an issue.The lounge was convenient and has happy hour everyday. However we... More 

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1 review
2 of 5 stars Reviewed 6 days ago NEW via mobile

We only stayed one night, but that was enough to figure out how bad this hotel was. Other then the decent location and the price, everything else was horrible. We had a "sleepnumber" bed that did not work, and after we poitely asked the front desk to fix it because the bed was hard as a rock they said they... More 

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Chesterfield, Michigan
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

My husband and I along with our son and his girlfriend booked a room with 2 double beds. When we checked in their was no problem. Once in our room we noticed there weren't enough towels so we called the front desk and they said they would send some up, they didn't. In the morning I went down and asked... More 

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Mount Pleasant, Michigan
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Doesn't a confirmation number guarantee you a room? I reserved two rooms at the Riverfront a month and a half early. Tried to check in early but there were no rooms ready. (Surprise!) Spent the day downtown and arrived back at the hotel around 10 to check in. The manager, Todd, said they had no rooms. No apologies. I showed... More 

Was this review helpful? Yes 1
Riverfront H, Manager at Riverfront Hotel Grand Rapids, responded to this review

Hello Judy, I am very sorry if there was any confusion regarding your rooms. A couple of days before you arrived we had discussed that the hotel would not be able to honor your reservations because you had booked numerous rooms for you and your friends under the State Government rate. Our hotel policy is that the State Government rate... More 

East Grand Rapids, Michigan
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We showed up at 11 am to check in and they told us we had to come back later to check in. When we came back, they overbooked and told us we couldn't stay there. Even though we reserved the room over a month in advance. They told us we would have to get to another hotel all the way... More 

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Traverse City, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

-Paid $19.99 extra per night for a river view. Wouldn't have done it had the reservations desk happened to mention that the river was frozen and covered in snow. (Booked the day before, so it's not as if they didn't know!) -Closet door was all wonky, but my husband was able to get it fixed and back on it's track... More 

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1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 16, 2015

I purchased the romantic getaway package for 02/13/2015 after seeing it advertised on Eight West. I asked for a room with a river view, I was given room 423 which included a lovely view of a cracked brick wall and a view of the roof. The dinner and drinks at the Landing were great. The service was outstanding. We went... More 

Was this review helpful? Yes 4
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