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All 52 Grand Rapids hotels

Riverfront Hotel Grand Rapids

3.0 of 5 Hotel   |   270 Ann Street NW, Grand Rapids, MI 49504 (Formerly Radisson Hotel Grand Rapids Riverfront)
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Riverfront Hotel Grand Rapids
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Ranked #39 of 52 hotels in Grand Rapids
A recent review
3 of 5 stars reviewed 1 week ago
gatordave007 Irving, Texas
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78 people have reviewed this hotel

Traveler rating
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    17
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Costumer service is TERRIBLE!!! Not only is the staff rude, but they are NOT helpful either. The hot tub stinks, rooms stinks, even the odor when you walk in the doors of the hotel it just STINKS. the cost for the hotel is REDICULOUS being that it's absolutely terrible. This is worst than a motel. Location is TERRIBLE. Oh and... More

Was this review helpful? Yes 1
Irving, Texas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

No, it's not the Waldorf Astoria, but it has the feeling of an old hotel. The room I had was somewhat dated but still functional. Almost had an old world European flavor to it. I give them credit for installing sleep number beds. I arrived late for a one-night stay and the kitchen had just closed. The front desk was... More

Was this review helpful? Yes 5
Rockford, Michigan
Senior Reviewer
6 reviews 6 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I came back to this place for my return trip to Grand Rapids. It has a great location being just minutes from downtown, without having to pay the huge downtown prices. The staff was excellent as usual. The hotel and room could use a bit of updating but were clean. Plus they have free comedy night on Sunday's in the... More

Was this review helpful? Yes 7
Hickory Corners, MI
Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Let me start by saying that the staff was very friendly. The lobby welcoming, but the good stops there. The first room I checked into had water dripping from the ceiling that had obviously been repaired before (unsuccessfully). The elevator was incredibly slow so I asked for a first floor room...they put me right on the corner of the hall... More

Was this review helpful? Yes 4
1 review
3 of 5 stars Reviewed 5 weeks ago via mobile

The only good part of the hotel is the bar, which I usually never go to on business trips, but had a great time with the other guests. Wish I had tried the hot tub; pool was chilly but clean. Gym bike was kind of broken. Half the staff goes the extra mile to accomodate guests needs, the other half... More

Was this review helpful? Yes
Riverfront H, Manager at Riverfront Hotel Grand Rapids, responded to this review

Dear Valued Guest, We sincerely appreciate your feedback regarding your recent stay with us. It is unfortunate that you did not get a chance to use our hot tub as our spacious pool area is truly one of our unique attractions. I am disheartened to hear that not all of our staff went the extra mile to accommodate your needs.... More

Loveland, Ohio
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed July 25, 2014

I stayed here on July 23rd. I always look on Trip Advisory before I stay somewhere. Even if I have stayed there before. I stay at this hotel about every 3 -4 months. When I saw the negative reviews I wondered what had happened since the last time ( which was 3 months prior ) that I stayed here. I... More

Was this review helpful? Yes 3
South Bend, Indiana
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 24, 2014

Stayed here when going to event at the Van Andel Arena. Hotel was not as pictured in the add. Parking lot dirty! King Room small. Elevator very small. Heater in room had odd smell when it was working. No fan in bathroom. Told desk about the odor said it would be cleaned. Only good thing from desk was suggestion to... More

Was this review helpful? Yes 1
Indianapolis, Indiana
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 21, 2014

The room had nothing that would normally be included in your stay: No microwave or refrigerator or even an exhaust fan in the bathroom. We had to freeze because if you turned on the heat it smelled like someone had peed in the heater! (I mentioned this fact when checking out and they said they would have someone clean that;... More

Was this review helpful? Yes 1
Riverfront H, Manager at Riverfront Hotel Grand Rapids, responded to this review

Thank you for taking the time to share your concerns regarding your experience with us. If you do choose to stay with us again, and we hope that you do, please feel free to call down and request a refrigerator/microwave. We have them available, at no charge, for those guest rooms that do not already have them. As for the... More

O'Fallon, Missouri
1 review
1 of 5 stars Reviewed July 12, 2014

Friday night when we checked in we discovered that we'd been assigned the accessible room which wouldn't have been a major issue. Except the shower was unusable as an able bodied individual. Maintenance removed the chair from the tub so we could use it. The room itself feels a lot like a dungeon and sort of smelt the same. But... More

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South Haven, Michigan
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed July 8, 2014

We stayed at the Riverfront before a recent event at Van Andel Arena. Not impressed to be honest, for the price we paid we expected more. The parking lot and outside of the building was dirty and grungy. It did not give a good first impression, felt sleazy. Check in was fine and the clerk was helpful when we made... More

Was this review helpful? Yes 2
Riverfront H, Manager at Riverfront Hotel Grand Rapids, responded to this review

Dear Mike, Thank you for staying with us and sharing your feedback regarding your experience. We are happy to hear that you found the room was nice and check in clerk helpful and accommodating. We apologize for the other inconveniences you encountered and we will consider your input as we look for better ways to promote our Landing Restaurant. I... More

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Additional Information about Riverfront Hotel Grand Rapids

Address: 270 Ann Street NW, Grand Rapids, MI 49504 (Formerly Radisson Hotel Grand Rapids Riverfront)
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Riverfront Hotel Grand Rapids 3*
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Also Known As:
Radisson Grand Rapids
Grand Rapids Radisson

29 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Guests at the Riverfront Hotel, Grand Rapids enjoy comfortable, contemporary accommodations in a convenient location 1.8 miles from downtown Grand Rapids. Our hotel's guests enjoy complimentary wireless Internet access, an indoor swimming pool and whirlpool, a Fitness Center and The Landing Restaurant for upscale dining. Inside our guest rooms, you'll find a great night's sleep on our beds, two-line telephones, one-cup coffee brewers, 42" plasma TVs, and some rooms offer riverfront views. To make your stay even more relaxing, our hotel offers pet-friendly rooms and Business Class Suites. The Riverfront Hotel Grand Rapids sales, catering, and culinary teams will work hard to personalize any event in our spacious meeting area of 2,585 square feet. ... more   less 
Number of rooms
162

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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