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Riverfront Hotel Grand Rapids

270 Ann Street NW, Grand Rapids, MI 49504 (Formerly Radisson Hotel Grand Rapids Riverfront)
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Riverfront Hotel Grand Rapids
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Riverfront Hotel Grand Rapids
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102 reviews from our community

Traveler rating
    18
    14
    21
    30
    19
See reviews for
13
25
2
30
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Traverse City, Michigan
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

-Paid $19.99 extra per night for a river view. Wouldn't have done it had the reservations desk happened to mention that the river was frozen and covered in snow. (Booked the day before, so it's not as if they didn't know!) -Closet door was all wonky, but my husband was able to get it fixed and back on it's track... More 

Was this review helpful? Yes
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I purchased the romantic getaway package for 02/13/2015 after seeing it advertised on Eight West. I asked for a room with a river view, I was given room 423 which included a lovely view of a cracked brick wall and a view of the roof. The dinner and drinks at the Landing were great. The service was outstanding. We went... More 

Was this review helpful? Yes 4
New York
Top Contributor
243 reviews 243 reviews
61 hotel reviews
250 helpful votes 250 helpful votes
2 of 5 stars Reviewed 3 weeks ago

when I arrived they could not check me in they had "no rooms ready" told me to come back later. It was going on 2:00 in the afteroon,really not one room ? Took a very long time to get checked in,seemed to be many problems. My room was clean and comfortable but had several issues not enough outlets to charge... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

Hot tub = cold with 1 jet working. Staff = ignorant. Rooms = basic with minimal amenities. $120 for basic King room!? Front desk started calling room 3 minutes after check-out time to see if we planned on checking out; in addition to housekeeping knocking in between calls...it was a Sunday. This was all after they messed up my reservation... More 

Was this review helpful? Yes 1
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 12, 2015

From the reviews I was a little skeptical about staying at this property. Upon check-in we had a friendly greeting at the front desk and were given a complimentary upgrade to a Riverside Room (giving us a microwave and refrigerator). The facilities and the room were clean and comfortable. No problems whatsoever. We will be back!

Was this review helpful? Yes 4
Byron Center, Michigan
Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 25, 2014

RIVERFRONT HOTEL WED KARAOKE December 24, 2014 Food: The bar-menu’s few items does not include a hamburg. The barmaid also brought a second menu from the dining room and it did. It said $10 or eleven dollars for a burger but I was still hungry after the usual personal pizza so cost was not the issue. It turned out to... More 

Was this review helpful? Yes 2
Riverfront H, Manager at Riverfront Hotel Grand Rapids, responded to this review

Dear Valued Guest, Thank you for taking the time to review our Wednesday Night Karaoke. We so are happy to hear the feedback from all the people that enjoy our live entertainment. Our Wednesday Night Karaoke attracts quite the crowd, from the casual participant to the people who truly go above and beyond to make it a special experience. We... More 

Chicago, Illinois
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 19, 2014

I stay at a lot of hotels in the Grand Rapids area regularly for business. Riverfront is not my hotel of choice. I usually stay somewhere else, but other places close by were booked full. This last stay, the room not very clean. It varies. Went to take a shower before dinner. Water was lukewarm. Restaurant and bar service is... More 

Was this review helpful? Yes 2
Lewiston, New York
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 3, 2014

This down at the heel hotel has problems. Extensive problems with card keys not working....buzzy in and out phone in the room, no hot water in the middle of the day. Last night here the bar service was terrible. Asked for the dinner menu and got the drink menu by mistake.,..took ten minutes to put that right. Sat with a... More 

Was this review helpful? Yes 3
Coldwater, Michigan
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 2, 2014

Booked room a month in advance. They called last minute to tell me they over booked and cancelled me reservation. Offered to help find another hotel near them. I found these goofs by working my way backwards from the nicer hotels in the area. Don't trust your booking or better yet don't book with them

Was this review helpful? Yes 4
Riverfront H, Manager at Riverfront Hotel Grand Rapids, responded to this review

Hello Jon, We are sorry to hear that there was a mix up with your reservation and for the inconvenience that must have caused. There was a error with Expedia's inventory for Dec. 9th and they were selling rooms that we did not have available. This can be one of the drawbacks people encounter when not booking at the hotel... More 

Conklin
Contributor
13 reviews 13 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 4, 2014

This hotel was close to downtown Grand Rapids with a decent price. They also had shuttle service down to the Griffins (make sure you confirm when you make a reservation they can't do it if they only have one person on staff they can't ~ the shuttle runs until 9:00PM). We took at taxi back from the game and it... More 

Was this review helpful? Yes 1
Riverfront H, Manager at Riverfront Hotel Grand Rapids, responded to this review

Kimberly, Thank you for taking the time to review our hotel. We value our guests and want to make sure their stay was as good as expected. We are so glad you were able to utilize our new shuttle! We are still working on the shuttle hours and our goal is to have a driver available everyday to bring our... More 

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Additional Information about Riverfront Hotel Grand Rapids

Address: 270 Ann Street NW, Grand Rapids, MI 49504 (Formerly Radisson Hotel Grand Rapids Riverfront)
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Riverfront Hotel Grand Rapids 3*
Number of rooms: 162
Reservation Options:
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Also Known As:
Radisson Grand Rapids
Grand Rapids Radisson

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