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Riverfront Hotel Grand Rapids

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270 Ann Street NW, Grand Rapids, MI 49504 (Formerly Radisson Hotel Grand Rapids Riverfront)
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1 room 1 adult
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Riverfront Hotel Grand Rapids
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166 Reviews from our TripAdvisor Community

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Fenton, Michigan
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were there with a group reservation. The staff was VERY amazing at dealing with our group in the aspect that we had energetic kids with us. Many accommodations to policy were made on our groups behalf and it was very appreciated. That being said - this was truly the only real positive part of my experience here. The property... More 

Helpful?
Thank Charles P
Riverfront H, Manager at Riverfront Hotel Grand Rapids, responded to this review

Dear Charles P, Thank you for staying with us and taking the time to share your experience. We appreciate all of your feedback and apologize for each instance where we did not exceed your expectations. We will address each and every issue to make certain they are not repeated. I hope that you will give our amazing staff another opportunity... More 

Grand Rapids, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I really wish that I could write a good review about our recent stay here for our daughter's wedding, but I simply can't. The number of reservations by our guests that were incorrect, the swimming pool that was freezing, the elevator that took so long to use that it was useless, the room heat that never heated the room, the... More 

Helpful?
Thank Mary L

Travelers are raving about these Grand Rapids hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago via mobile

Stayed New Year's Eve with my sis in her room with her kids and me and my kids was pose to be in my room in a suite well we wait almost 2 hours for a new cheaper room to be cleaned and they came knocked said it was best if we just go and go now had no ride... More 

Helpful?
1 Thank Nikki O
Elk Grove Villa
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 29, 2015 via mobile

Its Christmas vacation and All of excellent that we excepted large Swimming Pool , Dry Sauna, Fitness Room (wow, new equipment ), Dining and Entertainment in Landing . Of Course clean N inviting guest room with Riverview . I am greatly thank full to the receptionist desk staff who made it very special stay

Helpful?
1 Thank Sun_LakeMichigan
Angola, Indiana
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 27, 2015

great place with great staff and food. the shuttle was very helpful. take my advice and take advantage of it. I saved a good deal of time and money. the staff was very professional. the pool area was nice and very clean

Helpful?
2 Thank Hannah P
Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 27, 2015 via mobile

Great staff and very helpful. Lobby was place to sit and chat. Enjoyed looking at the river from my room. Very relaxing executive king suite. The food @ The Landing was great. Perfect place for food and drinks. Use the shuttle if traveling downtown. Great way to save money and time. 😀

Helpful?
1 Thank chicagolife87
Youngstown, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 12, 2015

The people at the front desk were nice. However, upon entering the room I noticed fresh oily stains on the bedspread. It was supposed to be a sleep number bed but neither side of it worked. The bed was hard as rock. The toilet did not flush properly and ran all night. The first person showering had hot water but... More 

Helpful?
1 Thank djtower2
Riverfront H, Manager at Riverfront Hotel Grand Rapids, responded to this review

Dear Mr. Tower, Thank you for staying with us and taking the time to review your experience. We sincerely apologize for the unacceptable issues you encountered during your stay, which are far below our standards. I would like the opportunity to connect with you directly to make this situation right. If you would be so kind to reach out to... More 

Michigan City, Indiana
1 review
5 of 5 stars Reviewed November 23, 2015

We stayed last weekend and had a wonderful time. The room was clean, the front desk person was very friendly. We even took the free shuttle downtown. Yes, this is an older hotel but it was very clean and the free parking saved us a ton!

Helpful?
Thank Lois Y
Grosse Pointe, Michigan
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed November 14, 2015 via mobile

This hotel must have been nice back in 1980, because I do not believe it has been cleaned since then. The room "looked clean" but it certainly "felt" unclean. The shower needed recaulking to cover the dark spots. The dry sauna was filthy-to say the least. The pool area was even nastier. Honestly, this place has not been checked by... More 

Helpful?
1 Thank klickl
Riverfront H, Manager at Riverfront Hotel Grand Rapids, responded to this review

Dear Valued Guest, Thank you for your feedback regarding your recent stay with us. We strive to deliver an exceptional experience for all of our guests and it is always very disheartening to hear whenever we have fallen short. We take your comments seriously and will bring the issues you brought to our attention to the appropriate department managers attention... More 

Climax, Michigan
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 27, 2015

I stayed here for the Grand Rapids Marathon weekend. I was greeted at the front desk by a nice gal named Mary. She was so helpful and answered every question I had. The room was clean and simple, exactly what I needed. The only issue I had was the noisy neighbors but that is not the hotels fault.

Helpful?
Thank Stephanie L
Riverfront H, Manager at Riverfront Hotel Grand Rapids, responded to this review

Dear Valued Guest, Thank you for staying with us and for your kind words. We are fortunate to have a great staff that works very hard to provide our guests with a pleasant experience and Mary is certainly no exception. I am so sorry to hear that other guests were not being more considerate especially since you were probably hoping... More 

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