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Riverfront Hotel Grand Rapids

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270 Ann Street NW, Grand Rapids, MI 49504 (Formerly Radisson Hotel Grand Rapids Riverfront)
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Riverfront Hotel Grand Rapids
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Riverfront Hotel Grand Rapids
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117 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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Dayton, Ohio
1 review
4 of 5 stars Reviewed 2 days ago NEW

I must be honest that I when I started reading the reviews for this hotel I wanted to stay someone, but choose to stay here due to the price. When I got to the hotel there was no sign of my reservation, but Mary quickly booked me a riverfront room. I exactly paid less at the hotel than I would... More 

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Birmingham, Michigan
3 reviews 3 reviews
1 of 5 stars Reviewed 6 days ago NEW

Booked my room through hotels.com. left my corporate card with the front desk for incidentals. When I checked out I was told I was all set. A month later corporate informed me that I forgot to turn in a receipt for my stay. The credit card company is still checking the bogus charge. At least karaoke night in the bar... More 

Was this review helpful? Yes
Riverfront H, Manager at Riverfront Hotel Grand Rapids, responded to this review

Thank you for staying with us and for your valuable feedback. I am so happy to hear that you enjoyed the karaoke as it is a very entertaining and popular event in our lounge at the Riverfront Hotel on Wednesday, Thursday, and Friday evenings. In regards to your billing issue, we can accept a credit card for incidentals at check... More 

Petoskey, Michigan
1 review
5 of 5 stars Reviewed 1 week ago

when we got to the hotel we were greeted with smiles on the front desk help. There was a girl there I think her name was Kaylee she was helping a guy learn how to check people in and I would have to say she was great at her job.. the guest service was awesome. We had a room that... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

My boyfriend and I stayed there last weekend to visit friends that were in town. About 2 in the morning we were awoken by a domestic dispute in the room across the hall from us after almost an hour of repeatedly calling the front desk we finally they finally switched our room at about 3 am. Upon checking out we... More 

Was this review helpful? Yes
Riverfront H, Manager at Riverfront Hotel Grand Rapids, responded to this review

Hello Kelbel3691, Thank you for your review and I do sincerely apologize for your late night experience and any breakdown in communication afterward. If you could call me at the hotel at your earliest convenience to go over the details of your stay it would be greatly appreciated. Warmest Regards, Todd Clark Hotel Manager More 

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

When pulling in I noticed outside of hotel looked a little rough but after walking through the front door I was relieved to see it was much more beautiful inside. The front desk staff was very friendly and informative about what was included in hotel stay along with what to do in the grand rapids area. Very friendly staff. They... More 

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Dansville, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed at this hotel while we attended the "Ultimate Sports Show" in Grand Rapids. We found the hotel very clean and the staff very attentive. We took advantage of the pool, jacuzzi, cable, Wi-Fi and free cookies and coffee. Our bed and pillows were SO COMFORTABLE!! We slept like rocks. The shuttle downtown was very prompt... More 

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Chicago, Illinois
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I only stayed one night but felt bad for my friend who was staying a few more days than me. The room was large, but very run-down. It seemed clean, perhaps the areas that didn't seem clean were just old. However, the shower did not work, the toilet leaked, and the closet door was broken. If we wanted the shower... More 

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Kalamazoo, Michigan
1 review
5 of 5 stars Reviewed 5 weeks ago

I had a wonderful experience at the Riverfront Hotel! I was able to get a room same day even though it was a busy Friday night. The girl at the front desk, Kaylee was great! She was helpful by informing my friends and I about the shuttle that runs downtown and recommended some places to check out around the city.... More 

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Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 weeks ago

Terrible customer service. I had a dog and was charged $150.00 for a cleaning fee that was never explained to me whenI checked in. When I called about this fee I spoke to Kaylee and Todd who where both incredibly rude, uncaring and unprofessional. I will never stay at this awful hotel again.

Was this review helpful? Yes 2
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