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All 52 Grand Rapids hotels

Country Inn & Suites Grand Rapids

2.5 of 5 Hotel   |   5399 28th St SE, Grand Rapids, MI 49512
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Ranked #23 of 52 hotels in Grand Rapids
A recent review
4 of 5 stars reviewed 2 days ago
Tom M Traverse City, United States
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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Traverse City, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

Good location, friendly staff, spacious rooms, good breakfast. The only reason I didn't rate it excellent is because it is beginning to show some signs of age with chipping paint and carpet spots. I stayed here a year ago and requested to my employer that I stay there again. I would recommend this hotel to my friends.

Review collected in partnership with Country Inns & Suites By Carlson

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Saint Louis, Missouri
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This seven year old facility sparkles, as if it were built yesterday. Rooms are spacious and quiet on all floors. All facilities are good. And CLEAN !! Breakfast is included and one of the two I had was bad. As a result I struggled to give this hotel a four rating but stand by it. Fortunately the second breakfast was... More

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Adrian, Michigan
2 reviews
4 of 5 stars Reviewed 1 week ago

Front desk staff were very pleasant, professional and assisted with check-in quickly. The facility was neat and clean. We did not experience maintenance issues as reported by previous visitors. I was pleased to find this facility offers two nice outdoor sitting areas tucked back into the cute "front porch" surrounded by pretty landscaping. In the foyer, there is also a... More

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Grand Raipids, United States
1 review
2 of 5 stars Reviewed 1 week ago

Food cold had customers had to ask to refill trays morning and evening, elevators dirty, bathrooms dirty and unkept, door hinges in bathroom squeek. Drains run slow in bathtub. Holes in bathroom walls, caulking in bathroom unsightly. Bathroom faucet turned at an angle. Not at all what I would have expected for the cost.

Review collected in partnership with Country Inns & Suites By Carlson

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CarlsonRezidor, Online Customer Support at Country Inn & Suites Grand Rapids, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact Corporate Customer Care. More

Grand Rapids, United States
1 review
2 of 5 stars Reviewed 1 week ago

Very unfriendly and unprofessional at the check-in desk. I would not stay again. I was not greeted and was treated like it was an imposition. There was nobody else in the lobby and two girls behind the desk. I ate breakfast at 7:00 a.m. It consisted of a bowl of FROZEN fruit.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CarlsonRezidor, Carlson at Country Inn & Suites Grand Rapids, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. More

Traverse City
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We had no trouble whatsoever. Everything was nice and clean. The staff was nice and helpful! Nice hot showers and clean bathroom. The room was appealing and very roomy. The breakfast was good also. Thanks

Review collected in partnership with Country Inns & Suites By Carlson

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Memphis, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The manager here runs a tight ship. Professional staff. Clean, cool room with a great breakfast every morning. They have a wonderful porch area and a new gazebo. Fun and relaxing as always. See y'all next week.

Review collected in partnership with Country Inns & Suites By Carlson

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Clarkston, Michigan, USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

While room itself met expectations (clean, fairly new furnishings), there was a major security breach with doors. Outside hallway door would not unlock with key. When reported the solution was to tape the lock permanently open - so anyone could enter all night long. This was apparently a known problem with no effort to actually repair it. In addition our... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CarlsonRezidor, Online Customer Support at Country Inn & Suites Grand Rapids, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn & Suites standards. To discuss your stay further, please contact Corporate Customer Care. More

Saginaw, Michigan
1 review
5 of 5 stars Reviewed 3 weeks ago

We needed a hotel with a shuttle to the airport. Country Inns are one of first places to check due to our previous great stays and their educator discount. We will definitely return to this hotel when in the Grand Rapids area. It was clean and comfortable. The front desk clerk was helpful and knowledgeable answering our questions about the... More

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Clinton Twp., United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel was wonderful, room was great, service was great, Food was great and the location was great. It had everything we needed, laundry room, swimming pool, whirl pool, internet, a fantastic breakfast, and good service.I would definitely plan to stay there again.

Review collected in partnership with Country Inns & Suites By Carlson

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Additional Information about Country Inn & Suites Grand Rapids

Address: 5399 28th St SE, Grand Rapids, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Grand Rapids 2.5*
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Also Known As:
Country Inn & Suites Grand Rapids Hotel Grand Rapids
Country Inn & Suites Grand Rapids Mi
Country Inn Grand Rapids
Grand Rapids Country Inn
Country Inn And Suites Grand Rapids

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Stay at the Country Inn & Suites Grand Rapids, MI hotel and enjoy convenient amenities, unrivaled customer service and an ideal location. Our hotel features free Wi-Fi, premium cable on flat-screen TVs, indoor pool and all you need to feel right at home. We are located just minutes from Gerald R. Ford International Airport as well as a great variety of museums and top shopping opportunities. Book your reservations at Country Inn & Suites and see what sets us apart from other Grand Rapids hotels. ... more   less 
Number of rooms
60

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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