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All 52 Grand Rapids hotels

Country Inn & Suites Grand Rapids

2.5 of 5 Hotel   |   5399 28th St SE, Grand Rapids, MI 49512
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74%
Ranked #23 of 52 hotels in Grand Rapids
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 6 days ago
Brian W Clio, Michigan
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120 people have reviewed this hotel

Traveler rating
    51
    39
    9
    12
    9
See reviews for
40
23
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24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Clio, Michigan
1 review
5 of 5 stars Reviewed 6 days ago NEW

Stayed for work, and had a great stay! Being forced to be out of town, it was great to have both breakfast AND dinner. Being forced to be out of town, it brings a little bit of home to a hotel stay. The staff was wonderful, too!! My stay was so nice, I stayed here the following week and brought... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Couldn't believe they offered BOTH breakfast and dinner. One dinner was great, one ok. Staff awesome and friendly! Stayed two nights with grandchildren for treat for spring break. The pool got a lot of use!

Was this review helpful? Yes 1
Interlochen, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Great location, rooms really nice had our kids in one room, we had the other, great service, breakfast was really great, housekeeping was great, will stay there again when in Grand Rapids, will recommend this hotel to others.

Was this review helpful? Yes 1
Vanessa E, General Manager at Country Inn & Suites Grand Rapids, responded to this review

Dear Kmburba, Thank you for your feedback and for taking the time to write about your experience! We are delighted to hear that you enjoyed the service, breakfast, and that housekeeping treated you well. We strive for every guest to have a great experience and are happy to hear that yours was no exception. More

Mishawaka, Indiana
1 review
1 of 5 stars Reviewed 3 weeks ago

I stayed here for a soccer tournament with my son. We checked in at 9:30 p.m. Upon arriving in our room, the heat was set and blasting at 76 degrees. I immediately went to the window in an effort to cool it off quickly as we needed to get to sleep. I pulled back the curtains and both windows were... More

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Vanessa E, General Manager at Country Inn & Suites Grand Rapids, responded to this review

Dear Andrea H. We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. More

Bloomington
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

this location was recommended to us. planned to stay 2 nights. following the first night stopped by the front desk to request room change. room 103 was next to side door and starting at 6am a rock was placed in door and it seemed like every 10 minutes that someone was entering / exiting through the door. requested a room... More

Was this review helpful? Yes 2
Grand Rapids, MI
Top Contributor
77 reviews 77 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I've never been one to create complaints due to things not being perfect, but our stay at this hotel was miserable. Outside of being noisy all night, the front desk wouldn't help us move to another available room and proceeded to accuse us of just wanting a free room. Vanessa at the front desk was childish and must have been... More

Was this review helpful? Yes 2
Vanessa E, General Manager at Country Inn & Suites Grand Rapids, responded to this review

Dear Ponchopondpal, I'm very sorry to hear that you did not enjoy your stay at our hotel. It's unfortunate that a guest left the side door open which made noise at early morning hours as you told us in the morning. I hope next time you will bring any issue such as this to our attention so we can be... More

Senior Contributor
36 reviews 36 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 10, 2014

There are a few things that this location has going well for them, first the staff onsite are very responsive, and work to accommodate your needs. Secondly, the free breakfast is really pretty good and always well stocked. The problem I had with this hotel is during our stay we had to request new pillow cases due to stains, a... More

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Rachael L, General Manager at Country Inn & Suites Grand Rapids, responded to this review

Dear Jgifford7, We are very sorry to hear that you did not enjoy your stay at our hotel. Renovations and updates have already recently started throughout the hotel, and we will make sure to be conscious of the areas you mentioned so that a similar situation does not occur with our guests. The things that you mentioned are not acceptable... More

Tegucigalpa, Honduras
Top Contributor
198 reviews 198 reviews
95 hotel reviews
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed February 6, 2014

I had a quick overnight business stay, Country Inn & Suites is a chain I enjoy and know what to expect. Hotel is located in a Meijer complex, you can see it from highway, but have to navigate through winding roads. If no GPS, get ready to be turned around. I did find that the recent snow storms and snow... More

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Rachael L, Manager at Country Inn & Suites Grand Rapids, responded to this review

Thank you for taking the time to write a review on our hotel. We are in the process of retiling all of our guest rooms, within the next week they should be all done. We do hope that the next time you are in the area you will stay with us again! More

Ishpeming, Michigan
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 5, 2014

Generally helpful and friendly staff but, I was very unhappy with the overall quality of the property. We stayed four nights in two rooms. They are working on renovating but, the elevator has loose tiles. The last day the noise was so bad from the remolding going on I was sure glad to leave the property. The carts for luggage... More

Was this review helpful? Yes 1
Rachael L, Manager at Country Inn & Suites Grand Rapids, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. While we never like hearing that a guest did not enjoy their stay, we appreciate you taking the time share your experience. Your comments are valued and will be used to consider improvements in the future. More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 14, 2014

We had no intensions of staying in Grand Rapids on this night but our flight was cancelled so we went to our favorite place to stay in Grand Rapids. Always comfortable and clean. I will say though the tile in the particular room we stayed in this time was getting a little tired and grout was cracking. Nothing major since... More

Was this review helpful? Yes
Rachael L, Manager at Country Inn & Suites Grand Rapids, responded to this review

Thank you so much for your positive review! I'm happy that we were able to accommodate you when your flight got cancelled. I wanted to share with you that we actually are in the process of retiling all of our bathroom floors! They are turning out amazing! Hopefully the next time you are traveling you'll stay with us so you... More

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Additional Information about Country Inn & Suites Grand Rapids

Also Known As:
Country Inn & Suites Grand Rapids Hotel
Country Inn & Suites Grand Rapids Hotel Grand Rapids
Country Inn & Suites Grand Rapids Mi
Country Inn Grand Rapids
Grand Rapids Country Inn
Country Inn And Suites Grand Rapids
Address: 5399 28th St SE, Grand Rapids, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 52 hotels in Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Grand Rapids 2.5*
Official Description (provided by the hotel):
Stay at the Country Inn & Suites Grand Rapids, MI hotel and enjoy convenient amenities, unrivaled customer service and an ideal location. Our hotel features free Wi-Fi, premium cable on flat-screen TVs, indoor pool and all you need to feel right at home. We are located just minutes from Gerald R. Ford International Airport as well as a great variety of museums and top shopping opportunities. Book your reservations at Country Inn & Suites and see what sets us apart from other Grand Rapids hotels. ... more   less 
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