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Country Inn & Suites Grand Rapids

2.5 of 5 5399 28th St SE, Grand Rapids, MI 49512
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Country Inn & Suites Grand Rapids
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175 reviews from our community

Traveler rating
    75
    55
    15
    20
    10
See reviews for
61
36
11
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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    (175)
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    (50)
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    (60)
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    (49)
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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Check in was easy and quick. Even included cookies!!! Room was great and we enjoyed time in the pool and hot tub. Breakfast was well stocked and yummy! There was coffee and water available at all times in the lobby. Check out was a breeze and all staff were very friendly

Was this review helpful? Yes
Sterling Heights, United States
1 review
5 of 5 stars Reviewed 1 week ago

Awesome price for all of the amenities and comfortable bedding. Convenient location with plenty of restaurants right nearby. The pool and whirlpool was the icing on the cake along with the fresh coffee and cookies upon check-in.

Review collected in partnership with Country Inns & Suites By Carlson

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Big Rapids, Michigan
1 review
4 of 5 stars Reviewed 2 weeks ago

As soon as I arrived I was promptly greeted and noticed that I was the Club Carlson guest of the day. They had a delicious complimentary dinner that even my toddlers enjoyed. The breakfast was also fantastic. The basics were all good - such as room being clean and everything. The pool and hot tub were also great.

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1 review
3 of 5 stars Reviewed 2 weeks ago

We booked this hotel for a romantic time away. We were super excited about the jacuzzi, however when we arrived this significantly fell short of our expectations. Also, the bathroom was poorly finished and everything just seemed dated and worn.

Review collected in partnership with Country Inns & Suites By Carlson

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Big Rapids
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel was awesome, the front desk service was the best. Breakfast could have been better, but overall you just can't beat the service. They could serve themselves better by getting a workout room in their facility, you have to go next door to use that one, but overall it was a great stay.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
Grand Rapids
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 11, 2014

This is a nice hotel to stay at. They do have a shuttle to and from the airport that is no charge. They just remodeled the pool and hot tub, they hot tub did not work correctly. The rooms were pretty standard rooms nothing fancy but nice and clean. The only issue wih the room was the shower curtion rod... More 

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Illinois, United States
1 review
2 of 5 stars Reviewed October 25, 2014

No desk lamp in room = poor lighting. Toilet only semi-attached to the floor. Cheapest possible faucet did not extend far enough over sink basin to allow hand washing without hitting knuckles on the sink wall. Dresser shook every time I walked by, giving the impression that the floor construction was unstable.

Review collected in partnership with Country Inns & Suites By Carlson

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CarlsonRezidor, Online Customer Support at Country Inn & Suites Grand Rapids, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn & Suites By Carlson standards. More 

Coal City, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 21, 2014

This was my first of many stays. Priced competitivley. Room was clean and good size. Bathroom was roomy and clean as well. The complementary breakfast was excellent ! The front desk staff could not have been more polite and friendly ! Located just off the highway in the middle of everything .

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed October 19, 2014

This hotel was a good price but didn't really live up to what I see for the same price when traveling normally for business. The room was a good size but did had some cleanliness and utility issues. The number and accessibility of the outlets was annoying. With most of the outlets taken up by lamps or appliances already in... More 

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CarlsonRezidor, Online Support Specialist at Country Inn & Suites Grand Rapids, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay and the issues you encountered with your room. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 17, 2014

We've stayed at this Country Inn many times now and have always had a pleasant stay. I really enjoy the bedding, fluffy and comfy. At the time of check out a crew had started to pull wall paper down off of the third floor hall way walls so Ill be looking forward to seeing the changes during our next stay.... More 

Was this review helpful? Yes 1
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Additional Information about Country Inn & Suites Grand Rapids

Address: 5399 28th St SE, Grand Rapids, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Grand Rapids 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Country Inn & Suites Grand Rapids Hotel Grand Rapids
Country Inn & Suites Grand Rapids Mi
Country Inn Grand Rapids
Grand Rapids Country Inn
Country Inn And Suites Grand Rapids
Hotel Style:
#14 Romantic Hotel in Grand Rapids

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