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All 52 Grand Rapids hotels

Country Inn & Suites Grand Rapids

2.5 of 5 Hotel   |   5399 28th St SE, Grand Rapids, MI 49512
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Ranked #21 of 52 Hotels in Grand Rapids
A recent review
4 of 5 stars reviewed yesterday
Haley2001 Illinois
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155 reviews from our community

Traveler rating
    66
    51
    11
    17
    10
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55
29
11
29
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
Illinois
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

The lady who worked the front desk was very nice and helpful. I stayed on a Wed. and they had free BBQ sandwiches with small salad and soda and free choco cookie, it was good. I was not happy with the breakfast. The room was nice, to me the bed and pillows were not comfy.. I would stay again if... More

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1 review
5 of 5 stars Reviewed 4 days ago NEW

This pet friendly hotel is conveniently located near restaurants and shopping. The rooms are clean and comfortable, the WiFi fast and easy to access, and the breakfast buffet is far superior to most hotels in this price range

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Detroit, Michigan
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

the hotel was really quite nice. Not a lot of bells and whistles, but a very reasonably priced place with all of the amenities to make it feel "homey". Both Members of the front desk staff that I interacted with were very friendly and eager to help, the room was very well appointed, the bed was extremely comfortable, and the... More

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rochester hills, United States
1 review
2 of 5 stars Reviewed 5 days ago NEW

Poor condition of hotel and services made this hotel below average for this brand of hotel. Under construction, lacked security, dirty sheets, fitness center closed, no automatic door at front, mediocre breakfast.

Review collected in partnership with Country Inns & Suites By Carlson

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1 review
5 of 5 stars Reviewed 1 week ago

Whenever I fly into Grand Rapids, I use this hotel. The beds are so comfortable and the nights peaceful. It is clean and the air conditioning is quiet and comfortable. What more can you ask for? I will continue to stay at this location.

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Traverse City, United States
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Good location, friendly staff, spacious rooms, good breakfast. The only reason I didn't rate it excellent is because it is beginning to show some signs of age with chipping paint and carpet spots. I stayed here a year ago and requested to my employer that I stay there again. I would recommend this hotel to my friends.

Review collected in partnership with Country Inns & Suites By Carlson

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Saint Louis, Missouri
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This seven year old facility sparkles, as if it were built yesterday. Rooms are spacious and quiet on all floors. All facilities are good. And CLEAN !! Breakfast is included and one of the two I had was bad. As a result I struggled to give this hotel a four rating but stand by it. Fortunately the second breakfast was... More

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Adrian, Michigan
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Front desk staff were very pleasant, professional and assisted with check-in quickly. The facility was neat and clean. We did not experience maintenance issues as reported by previous visitors. I was pleased to find this facility offers two nice outdoor sitting areas tucked back into the cute "front porch" surrounded by pretty landscaping. In the foyer, there is also a... More

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Grand Raipids, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Food cold had customers had to ask to refill trays morning and evening, elevators dirty, bathrooms dirty and unkept, door hinges in bathroom squeek. Drains run slow in bathtub. Holes in bathroom walls, caulking in bathroom unsightly. Bathroom faucet turned at an angle. Not at all what I would have expected for the cost.

Review collected in partnership with Country Inns & Suites By Carlson

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CarlsonRezidor, Online Customer Support at Country Inn & Suites Grand Rapids, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact Corporate Customer Care. More

Grand Rapids, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Very unfriendly and unprofessional at the check-in desk. I would not stay again. I was not greeted and was treated like it was an imposition. There was nobody else in the lobby and two girls behind the desk. I ate breakfast at 7:00 a.m. It consisted of a bowl of FROZEN fruit.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CarlsonRezidor, Carlson at Country Inn & Suites Grand Rapids, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. More

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Additional Information about Country Inn & Suites Grand Rapids

Address: 5399 28th St SE, Grand Rapids, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Grand Rapids 2.5*
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Also Known As:
Country Inn & Suites Grand Rapids Hotel Grand Rapids
Country Inn & Suites Grand Rapids Mi
Country Inn Grand Rapids
Grand Rapids Country Inn
Country Inn And Suites Grand Rapids

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