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Country Inn & Suites By Carlson, Grand Rapids Airport

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5399 28th St SE, Grand Rapids, MI 49512
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Country Inn & Suites By Carlson, Grand Rapids Airport
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Country Inn & Suites By Carlson, Grand Rapids Airport
Country Inn & Suites By Carlson, Grand Rapids Airport
Country Inn & Suites By Carlson, Grand Rapids Airport
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206 reviews from our community

Traveler rating
    89
    62
    21
    22
    12
See reviews for
71
41
12
49
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Any
English first
  • All months
    (206)
  • Mar-May only
    (62)
  • Jun-Aug only
    (60)
  • Sep-Nov only
    (49)
  • Dec-Feb only
    (35)
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Senior Contributor
23 reviews 23 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We were staying at this hotel as part of a soccer tournament. It was contracted with the tournament to hold teams. Although I understand early check-in is not always possible, it would have been nice. I was told there was no way, they had a large group stay the night before. The rooms were ok, dressers were missing knobs, the... More 

Was this review helpful? Yes
Rose B, Front Office Manager at Country Inn & Suites By Carlson, Grand Rapids Airport, responded to this review

I'm sorry that we did not meet your expectations during your stay with us. Rachael Stutz, Assistant Manager More 

Grand Rapids, Michigan
1 review
1 of 5 stars Reviewed 5 days ago NEW

Evening staff was rude and condescending! Actually accused us of stealing luggage carts. Note to staff: if you are missing luggage carts POLITELY ask if we have a cart DO NOT RUDELY AND CONDESCENDINGLY ASK US and then give us a look like you do not believe us! Number 2 your hotel is very loud, it is not old people... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Rose B, Front Office Manager at Country Inn & Suites By Carlson, Grand Rapids Airport, responded to this review

Thank you for your review of our hotel. We strive to give each and every guest an excellent stay and I'm sorry that we did not meet your expectations. Rachael Stutz, Assistant Manager More 

Senior Contributor
44 reviews 44 reviews
12 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This was a good business hotel - large clean room. We would stay here again and we would recommend it to others. The hotel had free Internet and Breakfast. The breakfast was just so so - would rate it fair.

Was this review helpful? Yes
Rose B, Front Office Manager at Country Inn & Suites By Carlson, Grand Rapids Airport, responded to this review

Thank you for your review of our hotel. I am happy to see you enjoyed your stay with us! We will take your comments about breakfast into consideration as we want everyone who stays with us to enojoy every aspect of their stay. Rachael Stutz, Assistant Manager More 

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