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Country Inn & Suites By Carlson, Grand Rapids Airport

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5399 28th Street, Grand Rapids, MI 49512
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Best prices for:1 room 1 adult
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Country Inn & Suites By Carlson, Grand Rapids Airport
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299 Reviews from our TripAdvisor Community

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Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The front desk staff are marvelous! From finding a room close to my cousins to making more coffee to changing our shuttle reservations 3 times, to giving us numbers and reccomendations for a cab back to the hotel. But just as good is the room with more than adequate light in both main room and bathroom. Free wifi that really... More 

Helpful?
Thank Margieobyrne
Rose B, General Manager at Country Inn & Suites By Carlson, Grand Rapids Airport, responded to this review

Thank you so much for telling us about your experience. We would like to thank you for choosing us, Country Inn & Suites for your stay while in Grand Rapids. Whenever you travels bring you back to the area please come back for another enjoyable experience! Thank you again! Nathan Ralston Assistant manager More 

Michigan
Level Contributor
80 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

clean room, fair price, slow at front desk most the time no one is at the front desk they sit in a room around back and don't know you are out there looking for someone or the person at the desk is checking someone in and other people are in the back room and do not come out to help

Helpful?
Thank 2Lman
Rose B, General Manager at Country Inn & Suites By Carlson, Grand Rapids Airport, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are glad that you enjoyed your room! On behalf of the Country Inn & Suites staff, we do apologize for the front desk attendance. We have never had this problem before but I can assure you we are working on this matter so it... More 

Fremont, Michigan
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Very comfortable beds, clean rooms, security doors, good breakfast. Got a good deal and it was very worth it. Location was a bit hard to find. Tucked back on a side road. Very friendly staff. Lobby was extremely nice and very welcoming.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Heather M
Rose B, General Manager at Country Inn & Suites By Carlson, Grand Rapids Airport, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are thrilled to see that you had an enjoyable experience. We hope that your travels to Grand Rapids always brings you back to us! On behalf of the Country Inn & Suites staff we would like to thank you! Nathan Ralston Assistant Manager More 

Chippewa Lake, Michigan, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Too noisy for a nights sleep prior to travel. Manager should have addressed the non paying people using the pool and making noise until 1:30am. Just a little disrespectful. An apology would have been nice and a refund would have been better.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Sue W
Rose B, General Manager at Country Inn & Suites By Carlson, Grand Rapids Airport, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. I can assure you we are working hard to make sure a similar situation does not occur again. We hope for another opportunity to exceed... More 

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