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All 52 Grand Rapids hotels

Super 8 Grand Rapids/Airport

2.0 of 5 Motel   |   4855 28th Street SE, Grand Rapids, MI 49512 (Formerly Exel Inn)
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Super 8 Grand Rapids/Airport
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29%
Ranked #38 of 52 hotels in Grand Rapids
A recent review
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  • Reviews (129)
  • Photos (17)
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129 people have reviewed this hotel

Traveler rating
    13
    29
    42
    22
    23
See reviews for
34
25
21
39
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Fort Myers Beach
1 review
2 of 5 stars Reviewed 1 week ago

Hotel inside has been recently remodeled; unfortunately, the outside of the building wasn't. The bed was comfortable, pillows were not. The morning breakfast was only fair. Frozen waffles were served, but they were out of syrup. Next time I think I will pay $10-20 more for a nicer hotel.

Review collected in partnership with Super 8

Was this review helpful? Yes
Chris V, General Manager at Super 8 Grand Rapids/Airport, responded to this review

I'm so very sorry that the pillows were not very comfortable. Please don't hesitate to contact the front desk and we would have tried bring you some different pillows. I will let the breakfast staff know to keep a better eye on keeping items filled better. Please except my humble apologies. More

Ypsilanti
1 review
3 of 5 stars Reviewed 1 week ago

Hotel interior needs to be renovated. It is really getting run down. By 7:00AM there was no coffee nor milk for cereal in the breakfast area. This was a much nicer place to stay when it was an Exel Inn.

Review collected in partnership with Super 8

Was this review helpful? Yes
Chris V, General Manager at Super 8 Grand Rapids/Airport, responded to this review

I'm so sorry to hear that we were out of some items during breakfast. If your ever in need of anything in the future, please just tell the front desk agent. I'm sure we would have been more than happy to get those items refilled. So, you could have enjoyed your breakfast. I sincerely apologize for the in convince. I... More

1 review
2 of 5 stars Reviewed 2 weeks ago

There were a bunch of minor annoyances that added up. For example, the shower curtain rod sagged (it needed more screws), which meant the shower curtain wouldn't go all the way to the (water damaged) wall, which meant the floor of the (extremely cramped) bathroom was soaked, which meant walking out onto (sticky) carpet in wet feet. Ew. There was... More

Was this review helpful? Yes
Chris V, General Manager at Super 8 Grand Rapids/Airport, responded to this review

Thank you for your comments about your stay. We will have the shower curtain rod either repaired or replaced. Thank you for bring that to my attention. We appreciate your business and hope you come back and give us another chance to server you. More

Toronto, Canada
Top Contributor
85 reviews 85 reviews
38 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nothing fancy but all we need is a bed and a shower. The hotel is old and the rooms are dated but adequate. Only thing missing was a fridge. Plenty of restaurants within walking distance. Shopping such as Walmart and Meijers a couple minute car ride. The shower pressure and hot water were excellent. Typical Super 8 the towels are... More

Was this review helpful? Yes
Chris V, General Manager at Super 8 Grand Rapids/Airport, responded to this review

Thank you for your comments. We appreciate your kind words and hope you come back and stay with us again the next time your in town. More

Laurentides, Quebec, Canada
Top Contributor
56 reviews 56 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We arrived pretty late that night. At the front desk we had a fast and efficient service and the price was much more affordable than other places around. Entering the room, it smelled funny so I turned on the a/c for the night and woke up with a strong headache, a cigarette smell kept waking me up all nigt even... More

Was this review helpful? Yes
Chris V, General Manager at Super 8 Grand Rapids/Airport, responded to this review

I'm so sorry to hear that your room had an off smell, when running the A/C unit. We didn't find anything wrong with the unit. But I'm sure that you did smell something during your stay. We do appreciate your business and hope you come back and give us another opportunity to serve you again in the future. More

1 review
1 of 5 stars Reviewed July 13, 2014

To start our stay there the parking lot had lots of people hanging around we even woke up in the morning to our car having cups of coffee left on it. The common areas of the hotels had no airconditioning and were extremely hot and humid. In our rooms they had dated beds without mattress covers or even a sheet... More

Was this review helpful? Yes
Chris V, General Manager at Super 8 Grand Rapids/Airport, responded to this review

Thank you for reviewing your stay with us, I am very disappointed to hear that you did not enjoy your stay. It is our goal to provide a wonderful experience and address any issues that you may have prior to leaving so that we can rectify the situation and provide a better experience for you. Thank you so much for... More

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Additional Information about Super 8 Grand Rapids/Airport

Address: 4855 28th Street SE, Grand Rapids, MI 49512 (Formerly Exel Inn)
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Grand Rapids/Airport 2*
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Also Known As:
Super 8 Grand Rapids/Airport Hotel Grand Rapids
Super Eight Grand Rapids
Grand Rapids Super 8
Grand Rapids Super Eight

17 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
107

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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