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Red Roof Inn

5131 28th Street SE, Grand Rapids, MI 49512
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1 room 1 guest
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Red Roof Inn
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107 Reviews from our TripAdvisor Community

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    23
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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  • German first
  • Any
English first
  • All months
    (107)
  • Mar-May only
    (17)
  • Jun-Aug only
    (52)
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Warren, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at Grand Rapids Red Roof Inn. Booked room because of reviews I read on line for this location and because of the inexpensive price. Being unfamiliar with the area, I was "hoping" it was in a good neighborhood and I'd be safe. The room obviously had been recently remodeled. Everything was new, no damage from previous tenants. parking was... More 

Was this review helpful? Yes 2
redroof11, Front Office Manager at Red Roof Inn, responded to this review

Dear Guest, Thank you so much for taking the time out of your day to review our property. Our rooms were recently remodeled! I'm so glad they met your standards. Our housekeepers work hard to make each guest feel like they are in a brand new room. I'll be sure to pass on the message to them that they are... More 

Louisville, Kentucky
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We splurged on the king superior room for a $5 difference, well worth it. The room had wood floors, modern decor, huge bed, nice tv, fridge, microwave, and a unique power strip with adaptors for charging all your devices (nice touch). The staff was incredibly friendly and consistent. Every staff member asked what brought me here, where I was going... More 

Was this review helpful? Yes 2
redroof11, Front Office Manager at Red Roof Inn, responded to this review

Dear Guest, Many thanks for your fantastic review of our property! We work hard to make sure our staff is trained to ask questions to see how we can better serve you during your stay. I'm also so glad that you enjoyed your superior king room! Your feedback will be passed along to our staff! Once again, thanks for staying... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

It was ok for one night. Decent room. Some panel in the wall was open under the desk area. The fridge made all kinds of noise. There was a stain on the comforter. The walls in bathroom looked like they were cracking but they painted over it to fix it. Smelt funny but was ok. Lots of loud drunk people... More 

Was this review helpful? Yes
redroof11, Front Office Manager at Red Roof Inn, responded to this review

Dear Guest, Thank you for your review of our property! I apologize, it seems that you had an unsatisfactory stay. I can assure you the issues you've mentioned in your review are not typical for our property, and I'm terribly sorry to hear that you endured them! Please feel free to give the hotel a call and lets discuss how... More 

Grand Rapids, Michigan
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We are so glad we didn't bid on a 2-star hotel here! There is a great range of quality to be found among hotels of that grade. This one is 2 star by design while having quality where it matters to you: A/C, generous-sized refrigerator and microwave, diligent room-service and responsive and competent hotel managers. They will respond quickly to... More 

Was this review helpful? Yes
redroof11, Front Office Manager at Red Roof Inn, responded to this review

Dear Guest, Thanks so much for reviewing our property. We definitley try to give you the best service and clean rooms at affordable prices. We want you to have the things that you actually need, not the things 5 star hotels try to sell you to raise their rates! I'm glad to hear that our management and housekeeping teams took... More 

Chicago, Illinois
1 review
4 of 5 stars Reviewed 3 weeks ago

I took my wife away for the weekend and this turned out to be a great place to stay. Very close to the highway which made it very convenient to get to downtown area. Room was very clean with very friendly staff.

Was this review helpful? Yes
redroof11, Front Office Manager at Red Roof Inn, responded to this review

Dear Guest, Thanks for your review of our staff and property! We appreciate the kind words, and I'll be sure to pass your review along to our staff. There's still a few weekends left in 2015, We hope to see you and your wife back here soon! Best Regards Alexander Shotwell Front Office Manager More 

Lock Haven, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I had been looking for a cost-effective place to stay when my family or wife would not be with me for business. I tried Red roof Inn here in Grand Rapids closer to the airport on 28th street. From the beginning of my stay, I was quite impressed. I had a problem with my reservation which may have been my... More 

Was this review helpful? Yes 1
redroof11, Front Office Manager at Red Roof Inn, responded to this review

Dear Brett, Please allow me to express our gratitude for your kind and generous review! I'm so glad you enjoyed your stay in the Superior King Room!! Don't forget to book your next room on RedRoof.com for the best deals! Can't wait to see you next time! Best Regards, Alexander Shotwell Front Office Manager More 

Grand Rapids, Michigan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 28, 2015

I stayed at the Red Roof Inn because everywhere else was booked. But when I checked into my room I was very surprised. The rooms where newly renovated and everything was pristine. Beds where comfortable, TV was nice and the staff was courteous. The RRI wasn't my first choice but it definitely made a great first impression. Will be staying... More 

Was this review helpful? Yes 2
redroof11, Front Office Manager at Red Roof Inn, responded to this review

Dear Guest! Thank you for your positive review of our Inn! We take a lot of pride in the upkeep of our facilities and the services we provide! We are so glad you enjoyed your stay! I'll be sure to pass your comments along to our staff. Call us whenever you're in town again, we'll make sure we give you... More 

Atlanta
Level Contributor
314 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 stars Reviewed July 19, 2015

LOCATION: While not in the heart of downtown Grand Rapids, it was close to the freeway, which made getting downtown convenient. Many restaurants and shops in the area. RECEPTION/SERVICE: I received a pleasant welcome when I arrived and a room upgrade for my 3 day stay. A US Today paper was available free at the desk. The room was well... More 

Was this review helpful? Yes 2
redroof11, Front Office Manager at Red Roof Inn, responded to this review

Dear Guest, Thank you so much for your positive review! We are glad that you enjoyed your stay with us and hope that you will consider Red Roof Inn for all of your lodging needs! Give us a call and let's set you up with a Red Roof Rewards Membership to start saving money across the nation! Best regards, Alexander... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 18, 2015 via mobile

I flew in to visit nt boyfriend who lives in grand rapids. I stayed at the red roof inn once before in grand rapids and loved it two months earlier. This trip was the same, I loved it. Great hotel with the service you need. Our keys though stopped working after the second night and had to get that fixed... More 

Was this review helpful? Yes 1
redroof11, Front Office Manager at Red Roof Inn, responded to this review

Dear Guest, Thank you so much for your positive review of our property and staff. We are so glad your boyfriend and yourself enjoyed your stay with us! Sorry for the inconvenience of the room key getting de-programmed! This is a common issue with most hotels as anything magnetic can de-program those keys. I trust that you will have a... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 27, 2015

Nice room terrible house keeping, bad wifi, lots of questionable people staying there mostly out of state workers didn't feel real safe. Good right off the freeway and reasonably priced. Would not suggest for families also door keys kept malfunctioning.

Was this review helpful? Yes 1
redroof11, Front Office Manager at Red Roof Inn, responded to this review

Dear Guest, I am so terribly sorry your stay was not up to par with your expectations! I invite you to give us a call so that we can further discuss the issues you experienced and how to improve things for your next visit! Thank you for your review and best regards! Alexander Shotwell Front Office Manager More 

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