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Red Roof Inn

5131 28th Street SE, Grand Rapids, MI 49512
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Red Roof Inn
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Red Roof Inn
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96 reviews from our community

Traveler rating
    26
    37
    20
    6
    7
See reviews for
16
16
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28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Luis Potosi, Mexico
1 review
3 of 5 stars Reviewed 4 days ago NEW

Hotel was ok overall, well located and room was clean upon our arrival but we stayed here for 3 nights and never had our room cleaned, I specifically asked for this but I only got vague and rude responses from the ladies at the front desk

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were there for 4 nights - hadn't stayed at a red roof inn in years... Pleasantly surprised. Were a few details off? Yes. Did the staff promptly make things right and still make us comfortable & welcome? YES! Rooms recently remodeled and spacious. Great management and a hard working team! BRAVO!

Was this review helpful? Yes 2
redroof11, General Manager at Red Roof Inn, responded to this review

Dear guest, Thank you for your very positive and encouraging review! I greatly appreciate your compliments to our staff, services and facility. I will be delighted to pass your comments across for the rest of my team to enjoy! We look forward to welcoming you back next time you are in town! Best regards, Ami Tricomo General Manager More 

Petoskey, Michigan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We have been staying at this property for 40 years. Pricing is for the budget conscious and would rate the room better than moderate priced rooms. Disappointed that the dandelions were in full bloom! After reading other reviews, hopeful management will add items needing to be checked in the room before renting it again.

Was this review helpful? Yes 1
redroof11, General Manager at Red Roof Inn, responded to this review

Dear guest, Thank you for sharing your review. We greatly appreciate your loyalty to our brand! I am pleased to hear that you find our accommodations to be of a great value for the area. My apologies for the widespread dandelions. We have begun our spring planting and I am delighted to announce that the dandelions have been replaced with... More 

Batavia, Illinois, United States
Senior Contributor
41 reviews 41 reviews
35 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Overall a very good stay. Bed was comfy, room was comfortable. However, there is some construction going on next door and they like to get a start at 8am. If you want to sleep in, get a room on the far western side of the hotel if you can. The wi-fi signal was very good, TV selection was good. The... More 

Was this review helpful? Yes 2
redroof11, General Manager at Red Roof Inn, responded to this review

Dear guest, Thank you for your review! We are happy to be your preferred choice in accommodations for the Grand Rapids area. We are committed to delivering a superior experience at an incredible value and I am delgihted to hear that we were successful in regards to your stay. Thank you again and we look forward to welcoming you back... More 

Shelby, Michigan
Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was flying out the next day from Gerald R Ford International Airport, so I wanted a room close. The Red Roof Inn sure has upgraded since I stayed in one last. The staff at the front desk was so nice to deal with, then I got to the room and had to look twice to make sure I was... More 

Was this review helpful? Yes
redroof11, General Manager at Red Roof Inn, responded to this review

Dear guest, Thank you for your fantastic review of our property! I am delighted to hear that you enjoyed your stay. Our staff works very hard to deliver a positive experience to all of our guest; but with guests like you... we can hardly call it work at all! We look forward to welcoming you back next time you are... More 

Senior Contributor
37 reviews 37 reviews
33 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It's a nice place many things are wrong. Fast and friendly staff checking in people. Housekeeping is good I only found a few things wrong. A wash cloth behind the dresser. Oh yeah the two bottles of Captain Morgan in the rooms refrigerator along with Benicar medicine. Lots of stores are around. Wal-Mart, Meijer, Target ,Costco Lots of restaurants in... More 

Was this review helpful? Yes
redroof11, General Manager at Red Roof Inn, responded to this review

Dear guest, Thank you for your review. I am happy to hear that despite the housekeeping issues you found our location to be convenient, the staff to be friendly and that we were able to provide you with an overall positive experience at our facility. We look foward to seeing you again next time you are in town. Best regards,... More 

Petoskey, Michigan
Contributor
15 reviews 15 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 14, 2015

Checking in was easy- very pleasant front desk staff. The room was nice, with wood floors, a tv, microwave, mini fridge, and a clean bathroom. However, while looking for a lost wallet, we happened to lift up the mattress and found a used needle. I reported it to the front desk and received a 15% off coupon for our next... More 

Was this review helpful? Yes 1
redroof11, General Manager at Red Roof Inn, responded to this review

Dear guest, Thank you for taking the time to share your review of our property. I was relieved to hear that despite the housekeeping issue you experienced you were still able to enjoy a pleasnet stay at our facility. The high standards of cleanliness and value here at our inn is usually a great source of pride for our facility.... More 

Michigan
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 19, 2015

We spent one night in Red Roof Inn and overall was a nice stay, clean room and bathroom. The only thing what was driving me crazy were the sheets. They had that lingering smell from tobacco from years ago. Its not the cleaning ladies fault as the rest of the room was immaculate :) it could have just been that... More 

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redroof11, General Manager at Red Roof Inn, responded to this review

Dear guest, Thank you for sharing your review with fellow Tripadvisor travellers. I am delighted to hear that you enjoyed an overall positive stay at our facility. I would like to extend you my sincere apologies for any lingering odor of smoke in your room; it is an issue we are constantly combating with increased penalties for smoking, smoke odor... More 

Bow, Washington
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 19, 2015

Stayed here for a couple nights. Room & bathroom were clean. Water pressure was good. Lots of restaurants in the area. Room was quiet, couldn't hear the neighbors. Friendly check in & check out. Free USA today & a bottle of water.

Was this review helpful? Yes 2
redroof11, General Manager at Red Roof Inn, responded to this review

Dear guest, Thank you for your positive review! We look forward to welcoming you back next time you are in town. Best regards, Ami Tricomo General Manager More 

Grand Rapids, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2014

ok every one here are so wonderfull if you need any thing they are here to help you with a smiles on there face every time some one walks in the door they got open arms with a smile and they got the best coffee the rooms are all good I think they are first class rooms

Was this review helpful? Yes 1
redroof11, Manager at Red Roof Inn, responded to this review

Dear Guest, Thank you for your excellent review!! We're glad you have enjoyed your stay with us, and are happy to help everyone as much as we can! We hope to see you on your next visit when you're in the Grand Rapids area. Best Regards, Katie Hamann Assistant General Manager More 

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Amenities