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Red Roof Inn

5131 28th Street SE, Grand Rapids, MI 49512
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Red Roof Inn
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101 Reviews from our TripAdvisor Community

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Traveler rating
    27
    39
    21
    7
    7
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17
18
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28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (101)
  • Mar-May only
    (17)
  • Jun-Aug only
    (46)
  • Sep-Nov only
    (22)
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    (16)
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Grand Rapids, Michigan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I stayed at the Red Roof Inn because everywhere else was booked. But when I checked into my room I was very surprised. The rooms where newly renovated and everything was pristine. Beds where comfortable, TV was nice and the staff was courteous. The RRI wasn't my first choice but it definitely made a great first impression. Will be staying... More 

Was this review helpful? Yes
Atlanta
Level Contributor
306 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
4 of 5 stars Reviewed 1 week ago

LOCATION: While not in the heart of downtown Grand Rapids, it was close to the freeway, which made getting downtown convenient. Many restaurants and shops in the area. RECEPTION/SERVICE: I received a pleasant welcome when I arrived and a room upgrade for my 3 day stay. A US Today paper was available free at the desk. The room was well... More 

Was this review helpful? Yes
redroof11, Front Office Manager at Red Roof Inn, responded to this review

Dear Guest, Thank you so much for your positive review! We are glad that you enjoyed your stay with us and hope that you will consider Red Roof Inn for all of your lodging needs! Give us a call and let's set you up with a Red Roof Rewards Membership to start saving money across the nation! Best regards, Alexander... More 

4 of 5 stars Reviewed 2 weeks ago via mobile

I flew in to visit nt boyfriend who lives in grand rapids. I stayed at the red roof inn once before in grand rapids and loved it two months earlier. This trip was the same, I loved it. Great hotel with the service you need. Our keys though stopped working after the second night and had to get that fixed... More 

Was this review helpful? Yes
redroof11, Front Office Manager at Red Roof Inn, responded to this review

Dear Guest, Thank you so much for your positive review of our property and staff. We are so glad your boyfriend and yourself enjoyed your stay with us! Sorry for the inconvenience of the room key getting de-programmed! This is a common issue with most hotels as anything magnetic can de-program those keys. I trust that you will have a... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago

Nice room terrible house keeping, bad wifi, lots of questionable people staying there mostly out of state workers didn't feel real safe. Good right off the freeway and reasonably priced. Would not suggest for families also door keys kept malfunctioning.

Was this review helpful? Yes 1
redroof11, Front Office Manager at Red Roof Inn, responded to this review

Dear Guest, I am so terribly sorry your stay was not up to par with your expectations! I invite you to give us a call so that we can further discuss the issues you experienced and how to improve things for your next visit! Thank you for your review and best regards! Alexander Shotwell Front Office Manager More 

Mishawaka, Indiana
Level Contributor
198 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed May 26, 2015

Very nice staff, good size rooms. Our double queen had a small fridge and microwave that both worked well. Not the greatest looking place, but convenient to Costco, Target, Starbucks, lots of fast food on 28th St. and not far from downtown GR. Wi-fi kind of slow, but that's ok. Good water pressure and good shower.

Was this review helpful? Yes
redroof11, Front Office Manager at Red Roof Inn, responded to this review

Dear guest, Thank you for your positive and encouraging review! I greatly appreciate your compliments to our staff, and services. We've been working extensivley to improve the curb appeal of our Inn and will be taking proper measure to make sure it's more appealing upon your next visit We look forward to welcoming you back next time you are in... More 

San Luis Potosi, Mexico
1 review
3 of 5 stars Reviewed May 21, 2015

Hotel was ok overall, well located and room was clean upon our arrival but we stayed here for 3 nights and never had our room cleaned, I specifically asked for this but I only got vague and rude responses from the ladies at the front desk

Was this review helpful? Yes
redroof11, General Manager at Red Roof Inn, responded to this review

Dear guest, Thank you for your review of our property. Although at times it is difficult to hear when my team was not able to deliver an exceptional stay, it is important for us to know. We are taking steps to ensure that our housekeeping department conducts itself proudly and exhibits the highest standards of cleanliness and quality in our... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 9, 2015

We were there for 4 nights - hadn't stayed at a red roof inn in years... Pleasantly surprised. Were a few details off? Yes. Did the staff promptly make things right and still make us comfortable & welcome? YES! Rooms recently remodeled and spacious. Great management and a hard working team! BRAVO!

Was this review helpful? Yes 3
redroof11, General Manager at Red Roof Inn, responded to this review

Dear guest, Thank you for your very positive and encouraging review! I greatly appreciate your compliments to our staff, services and facility. I will be delighted to pass your comments across for the rest of my team to enjoy! We look forward to welcoming you back next time you are in town! Best regards, Ami Tricomo General Manager More 

Petoskey, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 6, 2015

We have been staying at this property for 40 years. Pricing is for the budget conscious and would rate the room better than moderate priced rooms. Disappointed that the dandelions were in full bloom! After reading other reviews, hopeful management will add items needing to be checked in the room before renting it again.

Was this review helpful? Yes 1
redroof11, General Manager at Red Roof Inn, responded to this review

Dear guest, Thank you for sharing your review. We greatly appreciate your loyalty to our brand! I am pleased to hear that you find our accommodations to be of a great value for the area. My apologies for the widespread dandelions. We have begun our spring planting and I am delighted to announce that the dandelions have been replaced with... More 

Batavia, Illinois, United States
Level Contributor
42 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed April 30, 2015

Overall a very good stay. Bed was comfy, room was comfortable. However, there is some construction going on next door and they like to get a start at 8am. If you want to sleep in, get a room on the far western side of the hotel if you can. The wi-fi signal was very good, TV selection was good. The... More 

Was this review helpful? Yes 2
redroof11, General Manager at Red Roof Inn, responded to this review

Dear guest, Thank you for your review! We are happy to be your preferred choice in accommodations for the Grand Rapids area. We are committed to delivering a superior experience at an incredible value and I am delgihted to hear that we were successful in regards to your stay. Thank you again and we look forward to welcoming you back... More 

Shelby, Michigan
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 24, 2015

I was flying out the next day from Gerald R Ford International Airport, so I wanted a room close. The Red Roof Inn sure has upgraded since I stayed in one last. The staff at the front desk was so nice to deal with, then I got to the room and had to look twice to make sure I was... More 

Was this review helpful? Yes
redroof11, General Manager at Red Roof Inn, responded to this review

Dear guest, Thank you for your fantastic review of our property! I am delighted to hear that you enjoyed your stay. Our staff works very hard to deliver a positive experience to all of our guest; but with guests like you... we can hardly call it work at all! We look forward to welcoming you back next time you are... More 

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