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Red Roof Inn

5131 28th Street SE, Grand Rapids, MI 49512
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Red Roof Inn
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Red Roof Inn
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92 reviews from our community

Traveler rating
    25
    35
    19
    6
    7
See reviews for
15
15
22
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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Shelby, Michigan
Contributor
14 reviews 14 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I was flying out the next day from Gerald R Ford International Airport, so I wanted a room close. The Red Roof Inn sure has upgraded since I stayed in one last. The staff at the front desk was so nice to deal with, then I got to the room and had to look twice to make sure I was... More 

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Senior Contributor
31 reviews 31 reviews
28 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

It's a nice place many things are wrong. Fast and friendly staff checking in people. Housekeeping is good I only found a few things wrong. A wash cloth behind the dresser. Oh yeah the two bottles of Captain Morgan in the rooms refrigerator along with Benicar medicine. Lots of stores are around. Wal-Mart, Meijer, Target ,Costco Lots of restaurants in... More 

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Petoskey, Michigan
Contributor
15 reviews 15 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 14, 2015

Checking in was easy- very pleasant front desk staff. The room was nice, with wood floors, a tv, microwave, mini fridge, and a clean bathroom. However, while looking for a lost wallet, we happened to lift up the mattress and found a used needle. I reported it to the front desk and received a 15% off coupon for our next... More 

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Michigan
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 19, 2015

We spent one night in Red Roof Inn and overall was a nice stay, clean room and bathroom. The only thing what was driving me crazy were the sheets. They had that lingering smell from tobacco from years ago. Its not the cleaning ladies fault as the rest of the room was immaculate :) it could have just been that... More 

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Bow, Washington
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 19, 2015

Stayed here for a couple nights. Room & bathroom were clean. Water pressure was good. Lots of restaurants in the area. Room was quiet, couldn't hear the neighbors. Friendly check in & check out. Free USA today & a bottle of water.

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Grand Rapids, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2014

ok every one here are so wonderfull if you need any thing they are here to help you with a smiles on there face every time some one walks in the door they got open arms with a smile and they got the best coffee the rooms are all good I think they are first class rooms

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redroof11, Manager at Red Roof Inn, responded to this review

Dear Guest, Thank you for your excellent review!! We're glad you have enjoyed your stay with us, and are happy to help everyone as much as we can! We hope to see you on your next visit when you're in the Grand Rapids area. Best Regards, Katie Hamann Assistant General Manager More 

Alexandria, Virginia
Contributor
19 reviews 19 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 15, 2014

I spent one night at this property in October 2014. The room was clean, (though it could have used a bit of updating), and the staff were attentive and helpful. I did run into a problem in that there were no towels in my room, but this issue was quickly and professionally handled. There are multiple restaurants within walking distance... More 

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redroof11, Manager at Red Roof Inn, responded to this review

Dear Guest, Thank you for your positive and helpful review! I'm terribly sorry that when you arrived in your room you didn't have any towels, but glad that our staff was able to solve the problem quickly and professional for you! My staff and I look forward to your visit the next time you're in the Grand Rapids area. Best... More 

Louisville, Kentucky
Senior Contributor
33 reviews 33 reviews
32 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed September 22, 2014

The first room I had checked in, found hair on the sheet by the pillows and bathroom stucco was peeling off the walls. The front desk person was accommodating in moving me to another room. Upon inspecting the second room, I could not believe how bad the ceiling was peeling. It appears this hotel was renovated, but the stucco application... More 

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redroof11, Manager at Red Roof Inn, responded to this review

Dear Guest, I cannot express how truly apologetic I am for your experience at our inn. I want to assure you and other tripadvisor travelers that, this is not the usual experience for our guests and certainly not the caliber of service we strive to deliver. We have redone some of the rooms where the stucco has started to peel... More 

Grand Rapids, Michigan
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 16, 2014

The room was clean and recently updated with faux hardwood floor and sleek looking furniture. There was ample surface space in the desk and dresser. The bed was comfortable and there was adequate sound-proofing. I would recommend this hotel over many others.

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redroof11, Manager at Red Roof Inn, responded to this review

Dear Guest, Thank you for your review! I too agree the hardwood floors and spacious desk surface are nice accommodations to our rooms. We also just put in new mattress in all of our guest rooms, I'm glad you were comfortable! Best Regards, Katie Hamann Assistant General Manager More 

Milwaukee, Wisconsin
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 26, 2014

This hotel was the worst hotel I've ever set foot in. The front desk person was friendly when I checked in, but that's about the only positive thing I have to say. When we pulled into our parking spot, some guests on the second floor balcony were setting off fireworks which then landed on a car next to us. We... More 

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