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Red Roof Inn

5131 28th Street SE, Grand Rapids, MI 49512
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122 Reviews from our TripAdvisor Community

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Coloma, Michigan
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We loved our premium king room. Lots of table space which is so helpful. Bed was comfy. Heat worked well. I like the trend to hard surface floors. Great value for the reasonable rate. Many restaurants nearby. Would definitely stay here again.

Helpful?
Thank Mickjags
redroof11, Front Office Manager at Red Roof Inn, responded to this review

Dear Guest, Thanks for telling us & the world about your experience at the Grand Rapids Red Roof Inn! We couldn't be happier that you enjoyed your stay with us. We hope to welcome you back very soon! Best Regards, Alexander Shotwell Front Office Manager More 

Ann Arbor, Michigan
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

had a superior king room on the second floor. was quiet, even with a McDonald's drive through next door. lots of dining choices in the area. only room issue we had was a noisy toilet. it stopped after it refilled, so it wasn't a big deal. would stay again if i needed a hotel in the area.

Helpful?
Thank Thugsdaddy
redroof11, Front Office Manager at Red Roof Inn, responded to this review

Dear Guest, Thanks for taking the time out of your day to review our property! I'm so glad you enjoyed your stay with us. We hope to see you again soon!! Warmest Regards, Alexander Shotwell Front Office Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 23, 2015

Because my law practice is scattered over 5 or six cities (Lansing, Detroit, Chicago, Southfield, Kalamazoo and Grand Rapids) I stay in Red Roof Inns around 100 or more nights a year. The one located in Grand Rapids, MI is FAR AND AWAY the best managed, best run of the lot. Ami the manager is the VERY BEST and most... More 

Helpful?
1 Thank Mark D
redroof11, Front Office Manager at Red Roof Inn, responded to this review

Dear Guest, Thank you for your continued business, kind review of our property & GM Ami! We are so pleased to hear that you enjoy your accommodations here. We look forward to the opportunity to continue to provide you and the Grand Rapids area with clean rooms, big smiles and great service. Thanks for letting us know how we're doing!... More 

Coldwater, Michigan
Level Contributor
11 reviews
5 of 5 stars Reviewed November 22, 2015

I stayed here for 2 nights with a friend of mine while we were attending the Grand Rapids Comic Con. I am a Red Roof Employee myself and as such get a special rate when I book with the employee travel voucher. Unfortunately when we arrived I found that I had misplaced the voucher! Luckily the manager Ami (I think... More 

Helpful?
Thank Nate K
redroof11, Front Office Manager at Red Roof Inn, responded to this review

Dear Guest, Thank you so much for taking your time to review our property! I'm glad Ami was able to assist you in booking your room with the employee discount! Your comments on our staff and facility are greatly appreciated! I'll be sure to share them with the everyone here. We take great pride in our establishment. I'm delighted that... More 

1 review
3 of 5 stars Reviewed November 14, 2015 via mobile

The rooms are hard to maneuver in. Beds take up most of the space, bathroom is a closet. Perfect for a quick pit stop.hhhhnbhffgchucgnxjgxnxhykfkyfkydxhrugxjtxgbccbhchcchchchvhjvuvviivbbiibbiibibibbivjvuuvvuvuucuffufufuchcjvjjvvjjvjvjvvjjvjv

Helpful?
Thank Clayton Milliga... W
redroof11, Front Office Manager at Red Roof Inn, responded to this review

Dear Guest, Thank you for your honest review of our property! Without guest feedback like yours, we wouldn't know how we can improve the Red Roof experience for our guests! Thanks for taking the time to give us your opinion! Best Regards, Alexander Shotwell Front Office Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 11, 2015 via mobile

It was a very nice hotel for a great price!!! The desk clerk, Matt, was very polite and helpful! Did not have breakfast there but received 20% off at an iHOP near the hotel! Overall, a very nice stay for a great price! We will be back, very impressed.

Helpful?
1 Thank Mallory C
redroof11, Front Office Manager at Red Roof Inn, responded to this review

Dear Guest, Thank you so very much for taking the time out of your day to review our property! I am so glad you enjoyed your stay with us! I will be sure to pass your comments along to Matt! We hope to see you again the next time you require lodging in the Grand Rapids area! Best Regards, Alexander... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 9, 2015 via mobile

When I pulled up I was a little scared at first because the doors open up right into the rooms from the outside.. I have never stayed at a place like this before with no inside hallways leading to the rooms. But once I got into the room I was completely shocked. The rooms were nice for the price and... More 

Helpful?
1 Thank Kayla D
redroof11, Front Office Manager at Red Roof Inn, responded to this review

Dear Guest, Thanks for your review of our staff and property! We appreciate the kind words, and I'll be sure to pass your review along to our staff. There's still a couple of weekends left in 2015, We hope to see you back here soon! Best Regards Alexander Shotwell Front Office Manager More 

Gaylord, Michigan
1 review
3 of 5 stars Reviewed October 19, 2015

We had a nice stay, although there was no free continental breakfast you do get 20% off at IHOP in the morning which was very pleasant. Also the free wifi did not work either of the nights we stayed, as well as the beds were very hard. The staff was very nice though.

Helpful?
Thank tiff420
redroof11, Front Office Manager at Red Roof Inn, responded to this review

Dear Guest, Thank you for your review of our property! Without honest reviews from guests like yourself, we wouldn't be able to continue improving the experience our guests have here at Red Roof Inn. I apologize, it seems that you had an unsatisfactory stay. I can assure you the issues you've mentioned in your review are not typical for our... More 

Paw Paw Mi / Palm Springs Ca
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 12, 2015 via mobile

I wish to convey my appreciation To the manager, Alexander, for being so kind and attentive. He assisted me prior to my stay and made my reservation. Also I was very fortunate as he was on the site to handle my check in. Such a professional. The staff was most gracious while the room was spotless and we'll cared for.... More 

Helpful?
1 Thank jimwoodywoodman
redroof11, Front Office Manager at Red Roof Inn, responded to this review

Dr. Woodman, It was truly my pleasure assisting you with your lodging needs while you were in town. Thank you so much for taking the time to share you experience with others by writing this review. At Red Roof, It is our intention to give you a clean, comfortable and, quiet stay with nothing short of exceptional service. I'm so... More 

Petoskey, Michigan
1 review
5 of 5 stars Reviewed October 12, 2015

Amazing rate during Art Prize is what prompted our reservation. Great service, nicely appointed room, and location is what will make us return. The staff was friendly and helpful. The King Superior Room was clean, comfortable mattress, good amenities, especially the laptop compatible flat screen tv. Right off the expressway on 28th Street, yet quiet in the room. Overall, an... More 

Helpful?
Thank Janece C
redroof11, Front Office Manager at Red Roof Inn, responded to this review

Dear Guest, Thank you for taking your time to post a review. I appreciate your comments regarding the staff and the property. We strive to make every guests experience a positive one by providing clean rooms, great customer care, at a value price. Thank you again for your time and for staying with Red Roof Inns! Alexander Shotwell Front Office... More 

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