We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Red Roof Inn

2.0 of 5 5131 28th Street SE, Grand Rapids, MI 49512
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Red Roof Inn
Professional photos View all
Browse nearby
Red Roof Inn
Write a Review

87 reviews from our community

Traveler rating
    23
    34
    17
    6
    7
See reviews for
15
14
21
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (87)
  • Mar-May only
    (9)
  • Jun-Aug only
    (42)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (14)
All months
Grand Rapids, Michigan
1 review
5 of 5 stars Reviewed November 15, 2014

ok every one here are so wonderfull if you need any thing they are here to help you with a smiles on there face every time some one walks in the door they got open arms with a smile and they got the best coffee the rooms are all good I think they are first class rooms

Was this review helpful? Yes
redroof11, Manager at Red Roof Inn, responded to this review

Dear Guest, Thank you for your excellent review!! We're glad you have enjoyed your stay with us, and are happy to help everyone as much as we can! We hope to see you on your next visit when you're in the Grand Rapids area. Best Regards, Katie Hamann Assistant General Manager More 

Alexandria, Virginia
Contributor
19 reviews 19 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 15, 2014

I spent one night at this property in October 2014. The room was clean, (though it could have used a bit of updating), and the staff were attentive and helpful. I did run into a problem in that there were no towels in my room, but this issue was quickly and professionally handled. There are multiple restaurants within walking distance... More 

Was this review helpful? Yes
redroof11, Manager at Red Roof Inn, responded to this review

Dear Guest, Thank you for your positive and helpful review! I'm terribly sorry that when you arrived in your room you didn't have any towels, but glad that our staff was able to solve the problem quickly and professional for you! My staff and I look forward to your visit the next time you're in the Grand Rapids area. Best... More 

Louisville, Kentucky
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed September 22, 2014

The first room I had checked in, found hair on the sheet by the pillows and bathroom stucco was peeling off the walls. The front desk person was accommodating in moving me to another room. Upon inspecting the second room, I could not believe how bad the ceiling was peeling. It appears this hotel was renovated, but the stucco application... More 

Was this review helpful? Yes
redroof11, Manager at Red Roof Inn, responded to this review

Dear Guest, I cannot express how truly apologetic I am for your experience at our inn. I want to assure you and other tripadvisor travelers that, this is not the usual experience for our guests and certainly not the caliber of service we strive to deliver. We have redone some of the rooms where the stucco has started to peel... More 

Grand Rapids, Michigan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 16, 2014

The room was clean and recently updated with faux hardwood floor and sleek looking furniture. There was ample surface space in the desk and dresser. The bed was comfortable and there was adequate sound-proofing. I would recommend this hotel over many others.

Was this review helpful? Yes
redroof11, Manager at Red Roof Inn, responded to this review

Dear Guest, Thank you for your review! I too agree the hardwood floors and spacious desk surface are nice accommodations to our rooms. We also just put in new mattress in all of our guest rooms, I'm glad you were comfortable! Best Regards, Katie Hamann Assistant General Manager More 

Milwaukee, Wisconsin
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 26, 2014

This hotel was the worst hotel I've ever set foot in. The front desk person was friendly when I checked in, but that's about the only positive thing I have to say. When we pulled into our parking spot, some guests on the second floor balcony were setting off fireworks which then landed on a car next to us. We... More 

Was this review helpful? Yes
Harrisburg, Pennsylvania
Contributor
18 reviews 18 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 22, 2014

This Red Roof Inn was very accommodating to our group. Yes there was room for improvement in the rooms them selves (old stained chair and carpet… slow draining shower) but with that being said we showed up with a rather large group needing 5 rooms. They let us check in very early (like 11 am) and didn’t charge us anything... More 

Was this review helpful? Yes
redroof11, Manager at Red Roof Inn, responded to this review

Dear Guest, Thank you for your great review! I too like the upgraded hardwood floors and spacious desk. My staff and I look forward to your next visit and thank you for choosing Red Roof Inn of Grand Rapids. Best Regards, Katie Hamann Assistant General Manager More 

Toronto, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 20, 2014

This hotel gets high marks because of the room set up and the manager, but there is room for improvement. My room had numerous, easily accessible wall plugs, strong, reliable free internet, desk with decent chair, new flat screen tv with upgraded cable package, fridge, good quality micro-wave, faux hardwood floors, granite counter in the bathroom and a comfortable bed... More 

Was this review helpful? Yes 1
Las Vegas, Nevada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 19, 2014 via mobile

Staff was unfriendly, not very welcoming, nor accomodating. Property was in major disrepair... Room was even worse... Bathroom light flickered "Bates Motel" style... Floor creaked badly, heard every step the guest upstairs took... Paint was PEELING in bathroom (possibly lead based paint!!! O_o The bath tub was stained and small... AND finally the bed... IT WAS HARD AS A ROCK,... More 

Was this review helpful? Yes 1
Southfield, Michigan
Top Contributor
82 reviews 82 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 19, 2014

We stayed at the RRI after a day at Michigan's Adventure. The rate we got was pretty good, and the rooms were clean and comfortable. There were basic amenities like fridge and microwave in the room, but no iron or board. Tired and in need of a good night's sleep, this was perfect. My aunt roomed a few doors down... More 

Was this review helpful? Yes
redroof11, Manager at Red Roof Inn, responded to this review

Dear Guest, Thank you for your review! We do offer our Superior King rooms with additional amenities, such as Iron/boards, hairdryers, and in-room coffee for just $5.00 more. That's great that other than not having and iron/board in your room you enjoyed your stay with us. We look forward to seeing you again on your next visit to the Grand... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 17, 2014 via mobile

FIRST IMPRESSION: The office looked great in the pictures and when you see it driving into the property-- But don't let that deceive you! The rest of the property was very poorly taken care of. There were landscaping bricks out of place like they were just thrown on the ground outside our room. Cigarette butts cluttered the ground. The company... More 

Was this review helpful? Yes 3
redroof11, General Manager at Red Roof Inn, responded to this review

Dear guest, Although it is tough to receive negative reviews about our property; it is very important for us to know so I thank you for taking the time to share your review with us and fellow Tripadvisor travelers. We will use your comments to implement new training procedures and ensure a better stay for you and our future guests.... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Red Roof Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Red Roof Inn

Address: 5131 28th Street SE, Grand Rapids, MI 49512
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn 2*
Number of rooms: 107
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com, Expedia, Cheap Tickets, Red Roof Inn, Orbitz, Travelocity, Odigeo and Tingo so you can book your Red Roof Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Red Roof Inn Grand Rapids
Grand Rapids Red Roof Inn
Hotel Style:
#4 Best Value Hotel in Grand Rapids

21 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (10)
Viewed
Room/suite (3)
Viewed
Bathroom (1)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (12)
Viewed
Room/suite (7)
Viewed
Hotel & grounds (4)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay