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Red Roof Inn

5131 28th Street SE, Grand Rapids, MI 49512
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Red Roof Inn
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98 Reviews from our TripAdvisor Community

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Traveler rating
    26
    37
    21
    7
    7
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17
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28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (98)
  • Mar-May only
    (17)
  • Jun-Aug only
    (43)
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    (22)
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    (16)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Nice room terrible house keeping, bad wifi, lots of questionable people staying there mostly out of state workers didn't feel real safe. Good right off the freeway and reasonably priced. Would not suggest for families also door keys kept malfunctioning.

Was this review helpful? Yes 1
Mishawaka, Indiana
Level Contributor
198 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed May 26, 2015

Very nice staff, good size rooms. Our double queen had a small fridge and microwave that both worked well. Not the greatest looking place, but convenient to Costco, Target, Starbucks, lots of fast food on 28th St. and not far from downtown GR. Wi-fi kind of slow, but that's ok. Good water pressure and good shower.

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San Luis Potosi, Mexico
1 review
3 of 5 stars Reviewed May 21, 2015

Hotel was ok overall, well located and room was clean upon our arrival but we stayed here for 3 nights and never had our room cleaned, I specifically asked for this but I only got vague and rude responses from the ladies at the front desk

Was this review helpful? Yes
redroof11, General Manager at Red Roof Inn, responded to this review

Dear guest, Thank you for your review of our property. Although at times it is difficult to hear when my team was not able to deliver an exceptional stay, it is important for us to know. We are taking steps to ensure that our housekeeping department conducts itself proudly and exhibits the highest standards of cleanliness and quality in our... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 9, 2015

We were there for 4 nights - hadn't stayed at a red roof inn in years... Pleasantly surprised. Were a few details off? Yes. Did the staff promptly make things right and still make us comfortable & welcome? YES! Rooms recently remodeled and spacious. Great management and a hard working team! BRAVO!

Was this review helpful? Yes 3
redroof11, General Manager at Red Roof Inn, responded to this review

Dear guest, Thank you for your very positive and encouraging review! I greatly appreciate your compliments to our staff, services and facility. I will be delighted to pass your comments across for the rest of my team to enjoy! We look forward to welcoming you back next time you are in town! Best regards, Ami Tricomo General Manager More 

Petoskey, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 6, 2015

We have been staying at this property for 40 years. Pricing is for the budget conscious and would rate the room better than moderate priced rooms. Disappointed that the dandelions were in full bloom! After reading other reviews, hopeful management will add items needing to be checked in the room before renting it again.

Was this review helpful? Yes 1
redroof11, General Manager at Red Roof Inn, responded to this review

Dear guest, Thank you for sharing your review. We greatly appreciate your loyalty to our brand! I am pleased to hear that you find our accommodations to be of a great value for the area. My apologies for the widespread dandelions. We have begun our spring planting and I am delighted to announce that the dandelions have been replaced with... More 

Batavia, Illinois, United States
Level Contributor
42 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed April 30, 2015

Overall a very good stay. Bed was comfy, room was comfortable. However, there is some construction going on next door and they like to get a start at 8am. If you want to sleep in, get a room on the far western side of the hotel if you can. The wi-fi signal was very good, TV selection was good. The... More 

Was this review helpful? Yes 2
redroof11, General Manager at Red Roof Inn, responded to this review

Dear guest, Thank you for your review! We are happy to be your preferred choice in accommodations for the Grand Rapids area. We are committed to delivering a superior experience at an incredible value and I am delgihted to hear that we were successful in regards to your stay. Thank you again and we look forward to welcoming you back... More 

Shelby, Michigan
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 24, 2015

I was flying out the next day from Gerald R Ford International Airport, so I wanted a room close. The Red Roof Inn sure has upgraded since I stayed in one last. The staff at the front desk was so nice to deal with, then I got to the room and had to look twice to make sure I was... More 

Was this review helpful? Yes
redroof11, General Manager at Red Roof Inn, responded to this review

Dear guest, Thank you for your fantastic review of our property! I am delighted to hear that you enjoyed your stay. Our staff works very hard to deliver a positive experience to all of our guest; but with guests like you... we can hardly call it work at all! We look forward to welcoming you back next time you are... More 

Level Contributor
40 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed April 22, 2015

It's a nice place many things are wrong. Fast and friendly staff checking in people. Housekeeping is good I only found a few things wrong. A wash cloth behind the dresser. Oh yeah the two bottles of Captain Morgan in the rooms refrigerator along with Benicar medicine. Lots of stores are around. Wal-Mart, Meijer, Target ,Costco Lots of restaurants in... More 

Was this review helpful? Yes 1
redroof11, General Manager at Red Roof Inn, responded to this review

Dear guest, Thank you for your review. I am happy to hear that despite the housekeeping issues you found our location to be convenient, the staff to be friendly and that we were able to provide you with an overall positive experience at our facility. We look foward to seeing you again next time you are in town. Best regards,... More 

Petoskey, Michigan
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed March 14, 2015

Checking in was easy- very pleasant front desk staff. The room was nice, with wood floors, a tv, microwave, mini fridge, and a clean bathroom. However, while looking for a lost wallet, we happened to lift up the mattress and found a used needle. I reported it to the front desk and received a 15% off coupon for our next... More 

Was this review helpful? Yes 1
redroof11, General Manager at Red Roof Inn, responded to this review

Dear guest, Thank you for taking the time to share your review of our property. I was relieved to hear that despite the housekeeping issue you experienced you were still able to enjoy a pleasnet stay at our facility. The high standards of cleanliness and value here at our inn is usually a great source of pride for our facility.... More 

Michigan
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed February 19, 2015

We spent one night in Red Roof Inn and overall was a nice stay, clean room and bathroom. The only thing what was driving me crazy were the sheets. They had that lingering smell from tobacco from years ago. Its not the cleaning ladies fault as the rest of the room was immaculate :) it could have just been that... More 

Was this review helpful? Yes
redroof11, General Manager at Red Roof Inn, responded to this review

Dear guest, Thank you for sharing your review with fellow Tripadvisor travellers. I am delighted to hear that you enjoyed an overall positive stay at our facility. I would like to extend you my sincere apologies for any lingering odor of smoke in your room; it is an issue we are constantly combating with increased penalties for smoking, smoke odor... More 

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