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Hilton Grand Rapids Airport

3.5 of 5 4747 28th Street SE, Grand Rapids, MI 49512
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Certificate of Excellence 2014
Hilton Grand Rapids Airport
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Hilton Grand Rapids Airport
Hilton Grand Rapids Airport
Hilton Grand Rapids Airport
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300 reviews from our community

Traveler rating
    102
    91
    72
    28
    7
See reviews for
59
44
26
151
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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    (53)
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Grand Rapids, MI, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

This Hilton has a great staff. Very helpful and friendly. Room service was not very good (lukewarm soup and brick hard croutons on my salad) and I think the remodeling might have had an impact as this hotel has always had good food. Still will stay again as it is conveniently located and has a very professional staff.

Review collected in partnership with Hilton Hotels & Resorts

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1 review
3 of 5 stars Reviewed 3 days ago NEW

Don't stay here during renovations. The hotel is dated and in need of renovation. Service has always been top notch, from check in staff to restaurant. Gym is moved to a hotel room which is disappointing, rather important feature for me. Rooms are ok.

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Grand Haven, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

Renovations until March 2015, no pool, make shift work out room. AVERAGE Rating is do to update/renovation that is well overdo. Airport and shopping are close. Shuttle within 2 miles greatly assists in travel in area if you have no vehicle.

Review collected in partnership with Hilton Hotels & Resorts

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Grand Rapids, United States
1 review
1 of 5 stars Reviewed 1 week ago

One of the worst hotels I have ever stayed at. In the process of being remodeled because previous owners neglected it, but based on the low quality and low budget design drawings posted on the wall, probably won't be much better when partial remodel is complete in mid 2015. Could not get a cab to come, so the hotel shuttle... More 

Review collected in partnership with Hilton Hotels & Resorts

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Atlanta, United States
1 review
2 of 5 stars Reviewed 1 week ago

The hotel is very outdated. I was also woken up the last night of my stay when the employees were leaving invoices under doors. stairwell doors slammed and employees were yelling down the halls. I woke up and heard them trying to stuff the invoice under my door. They couldn't get it under my door so they actually knocked on... More 

Review collected in partnership with Hilton Hotels & Resorts

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Kenneth M, Front Office Manager at Hilton Grand Rapids Airport, responded to this review

Dear Valued Guest, I appreciate the review of your recent experience at our hotel. I do greatly apologize for the issues you faced during your stay with us. I will definitely bring these issues to the managers of the departments. It is completely unacceptable that you were disturbed by someone knocking on your door and noise in the hallways. We... More 

Denver, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

I hosted a small (45 person) conference at this hotel and can truly say that the Hilton team were outstanding. Form the kitchen staff to the front desk and conference crews, everyone worked to make our stay and conference work. I would recommend the hotel to anyone needing a great place to stay or to plan and coordinate a conference.... More 

Review collected in partnership with Hilton Hotels & Resorts

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Kenneth M, Front Office Manager at Hilton Grand Rapids Airport, responded to this review

Dear Valued Guest, Thank you for taking a moment to share your experience. We are pleased to hear that you enjoyed every aspect of our property. We thank you for putting your conference in our hands. I will be sure to share this wonder comment to our hotel departments. We look forward to welcoming you back to our hotel in... More 

Santo Domingo, Dominican Republic
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel doesn't look like it's ever been one of hilton's gems, but now it is run down and old. There appears to be some major renovation happening, so this might not be the case in a few months, but they might've been better off closing down and doing everything at a faster pace, instead of creating the current situation.... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Kenneth M, Front Office Manager at Hilton Grand Rapids Airport, responded to this review

Dear Valued Guest, I appreciate the review of your recent experience at our hotel. We are very sorry to hear that you were not satisfied with our property. We are undergoing full renovation, which should definitely address some of the issues you stated. We do hope you will stay with us again the next time you travel to the area,... More 

St. Albans, United Kingdom
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were unexpectedly forced to stay an extra night in Grand Rapids as all flights were cancelled due to a fire in Chicago. We wanted to stay near the airport, so we picked the hilton and it was really nice. Staff were friendly and the room was really nice. Such a comfy bed, didn't want to leave it! There were... More 

Was this review helpful? Yes
Kenneth M, Front Office Manager at Hilton Grand Rapids Airport, responded to this review

Dear Valued Guest, Thank you for taking a moment to share your experience. We are pleased to hear that you enjoyed your stay at our property . We look forward to welcoming you back to our hotel the next time you are in this area. Thank you, Kenney M. Front Office Manager More 

Milpitas, California
Top Contributor
53 reviews 53 reviews
12 hotel reviews
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed 3 weeks ago

In this hotel I am coming since 2007-08. Since last 7-8 years there is little sign of improvement. Things which are troublesone or I do not like- 1. Only one tea bag 2. Most of the rooms shower tub does not drain (at least in roooms I stayed) 3.Some time you have lotion some time you dont 5. One time... More 

Was this review helpful? Yes
Kenneth M, Front Office Manager at Hilton Grand Rapids Airport, responded to this review

Dear Valued Guest, I appreciate the review of your recent experience at our hotel. I do greatly apologize for the inconsistency you have dealt with over the last few years. We do sincerely appreciate your continued business at our hotel. We are currently under a hotel renovation and are also restructuring the hotel departments as well. Which should show evident... More 

Chicago
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Overall this hotel was fine. Staff was friendly, room was nice but needed some repair (apparently they had a leak so the wall paper in one corner was peeling). I ate at the restaurant, staff was efficient, the meal I ordered was very good. There was some confusion regarding "happy hour" the front desk said one thing, the restaurant staff... More 

Was this review helpful? Yes
Kenneth M, Front Office Manager at Hilton Grand Rapids Airport, responded to this review

Dear Valued Guest, Thank you for taking a moment to share your experience. We are pleased to hear that you enjoyed your stay with us and the service we provided. Our hotel is in the mist of a remodel to address some of the issues you stated. We look forward to welcoming you back to our hotel in the future,... More 

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Additional Information about Hilton Grand Rapids Airport

Address: 4747 28th Street SE, Grand Rapids, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Grand Rapids Airport 3.5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Hilton Grand Rapids Airport Hotel Grand Rapids
Hilton Hotel Grand Rapids
Grand Rapids Hilton
Hotel Style:
#11 Business Hotel in Grand Rapids

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