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Hilton Grand Rapids Airport

Certificate of Excellence
3.5 of 5
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4747 28th Street SE, Grand Rapids, MI 49512
Hilton Grand Rapids Airport
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Ranked #25 of 48 Hotels in Grand Rapids
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
jagwire Michigan
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320 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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Michigan
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

Nearly missed the hotel as signage was not visible. Workers with power tools everywhere and working late when guests expect quiet. Had to step over power drill laying directly in front of elevator doors on the main floor. Not safe or guest centered. The room was clean and comfortable. We would have preferred two queen beds but would have had... More 

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Boyne City
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were in town with our grandson for a show at Van Andel Arena and this was a great choice. The property is clean and comfortable with an on-site restaurant and a comfortable lounge. The pool was well maintained and clean (also necessary for traveling children).

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detroit, United States
1 review
2 of 5 stars Reviewed 1 week ago

Very rude front desk staff and loud construction during sleep hours. The housekeeping staff and shuttle service were very good; however. The location was good as were the hotel amenities (restaurant, hotel, fitness area, pool).

Review collected in partnership with Hilton Hotels & Resorts

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Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Fire alarms were accidentally tripped and no one could turn them off. The gym was put into a hotel room, which was hot and miserably cramped. The staff was disconcertingly crabby and un-accommodating. I'm sure it's hard to field sustained complaints during a renovation period, but guests are still paying for some semblance of normal hotel service. I'm sure that... More 

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HiltonGrandRapids, General Manager at Hilton Grand Rapids Airport, responded to this review

Shannon, Thank you for your most recent response of our hotel. Your comments are very meaningful to us as we continue to work through our highly anticipated renovation. Our apologies to you in regards to the lack of some of our services during your stay. On a positive note, our renovation will be 90% completed by March 30 which includes:... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I go to Grand Rapids every year mid March for the weekend. First time staying at The Hilton. Cons- The doors don't have those exhaust stoppers on them so every time someone opens and closes them, the door slams loudly. You could hear all the ones in the immediate area. Pros- It's in a great location. Just off the highway... More 

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HiltonGrandRapids, General Manager at Hilton Grand Rapids Airport, responded to this review

Thank you for your most recent response for the Hilton Grand Rapids. Your comments mean alot to us as we continue work our way through our Transformation to the new DoubleTree by Hilton Grand Rapids Airport Hotel. Our new hotel features the new GANDERS restaurant where we locally source our ingredients for all menu items in addition to 10 local... More 

Columbus, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

The overall experience was ok and I could see it being fine during non-renovation times. The service was good and the hotel was clean. However, the restaurant and gym were temporary placements that felt cramped and awkward. Additionally, my bathroom vent was permanently on and I found it difficult to sleep with the noise and the shower curtain design is... More 

Review collected in partnership with Hilton Hotels & Resorts

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HiltonGrandRapids, General Manager at Hilton Grand Rapids Airport, responded to this review

Thank you for your most recent review of our facilities. Your feedback means alot to us. Our goal is to turn your OK experience into an outstanding experience upon your next visit with us as the new DoubleTree by Hilton Grand Rapids Airport. We are extremely excited that we recently unveiled GANDERS - our new local restaurant featuring locally sourced... More 

Elk Grove Village, Illinois
Contributor
15 reviews 15 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for a work conference. The room was fine, as was the swimming area and conference rooms. My main complaint is the restaurant. The food was average, but the prices were extremely high. After eating there the first night, my co-workers and I found better places to eat close by.

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Powell, United States
1 review
3 of 5 stars Reviewed February 22, 2015

The hotel was nice. My challenge was the cold shower due to water main break - which the front desk suggested this was due to cold weather. The work out room was under renovation and was located in a guest room. The treadmill was not working and it was just a tight fit. Staff was friendly and room was nice... More 

Review collected in partnership with Hilton Hotels & Resorts

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HiltonGrandRapids, General Manager at Hilton Grand Rapids Airport, responded to this review

Thank you for your recent review of the Hilton Grand Rapids. We are excited about making your next stay with us great stay as we transform to the new DoulbeTree by Hilton Grand Rapids Airport. We can't wait to show you are newly renovated exercise room with all new equipment and pool area. We are also excited about our newly... More 

1 review
2 of 5 stars Reviewed February 18, 2015

old and run down! overflowing trash sat outside our room the whole time, it looked like the tub was re-caulked a, quick hurry up job! the room was very clean great bed! the door had a big gap, it looked like you could put a magizine in it! the pool an hot tub wer'e being renovated! not Hilton standards!

Review collected in partnership with Hilton Hotels & Resorts

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Holt, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2015

The room and bathroom were very clean and decorated beautifully! We loved the hotel and how close it was to the highway. We also loved the large king size bed, definitely necessary for my boyfriend who is over 6 ft tall!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
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