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DoubleTree By Hilton Grand Rapids Airport

Certificate of Excellence
3.5 of 5
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4747 28th Street SE, Grand Rapids, MI 49512 (Formerly Hilton Grand Rapids Airport)
DoubleTree By Hilton Grand Rapids Airport
Best prices for: 1 room 1 guest
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Ranked #23 of 48 Hotels in Grand Rapids
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Judy N Evart, Michigan
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327 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Evart, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Good food, clean rooms, very helpful staff, requests quickly answered. Helpful staff great help with suitcases to room. Easy to find from freeway. Close to airport. Great location for shopping, eating, and large shopping malls.

Review collected in partnership with DoubleTree by Hilton

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HiltonGrandRapids, General Manager at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Thank you Judy N, We greatly appreciate your recent response for the new DoubleTree by Hilton Grand Rapids! We have made a lot of changes with our recent renovations and are very proud to be a part of the new DoubeTree by Hilton Family. We look forward to seeing you again in the near future. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We were treated wonderfully. The full breakfast buffet was included in our stay - was very well done. Very clean bathroom and room. It was all good. My gal pal and I stayed there for a club invitational.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
HiltonGrandRapids, General Manager at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Dear Marimonican, Thank you for your recent comments regarding the new DoubleTree by Hilton Grand Rapids Airport! We are very pleased that you were able to enjoy our great breakfast buffet in addition to the wonderful service you mentioned. As the New DoubleTree by Hilton we are excited about our new facilities featuring GANDERS, our new restaurant featuring all locally... More 

Grand Rapids, Michigan
1 review
5 of 5 stars Reviewed 1 week ago

I worked there until I retired and it changed over the years. Not in a good way. It was recently remodeled and changed to a DoubleTree. It is my new favorite place to eat. The restaurant is clean and modern and the food is excellent. I have eaten there 4 times now and it was wonderful every time. They feature... More 

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HiltonGrandRapids, General Manager at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Thank You Ann, We really appreciate you taking the time to come back to your old stomping grounds to see the wonderful changes that have recently been made as we transitioned to the new DoubeTree by Hilton Grand Rapids Airport. We are very proud of our new restaurant - GANDERS - where we are sourcing everything locally. We look forward... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

excellent service was provided at check in and through out the whole stay. the updates are awesome and enjoyable. the restaurant was awesome. I would stay there again and I will plan on it later this year.

Review collected in partnership with DoubleTree by Hilton

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Dearborn Heights, United States
1 review
4 of 5 stars Reviewed 1 week ago

The staff were very friendly and helpful. We were greeted by a staff member in the lobby. The hotel was walking distance to all kinds of shopping and dining. Some of the guests were very loud in the hallway really late/early. The pool area and pool needed some care. There were no towels available and many used towels were all... More 

Review collected in partnership with DoubleTree by Hilton

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HiltonGrandRapids, General Manager at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Stephanie, Thank you for your recent comments concerning the new DoubleTree by Hilton Grand Rapids Airport. We really appreciate you taking the time to inform us of the pool and noise challenges you experienced during your stay. In response to this we are increasing our security presence in the hotel on our busier weekends to address the noise and pool... More 

Plymouth, United States
1 review
5 of 5 stars Reviewed 1 week ago

We had the pleasure of staying at the DoubleTree for the FRC States in April 2015. The staff were very helpful and pleasant. Check in and check out were a breeze. The rooms are neat and clean. The pool is great.

Review collected in partnership with DoubleTree by Hilton

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2 reviews
4 of 5 stars Reviewed 2 weeks ago

The staff was pleasant the rooms were fine but they are still undergoing renovations such that the lobby is modern and updated while the rooms are dated in decor. The spa was not functioning, painters tape was still on fixtures, the restaurant still has some kinks to work out. I stayed a week prior and they had already made upgrades... More 

Review collected in partnership with DoubleTree by Hilton

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Michigan
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nearly missed the hotel as signage was not visible. Workers with power tools everywhere and working late when guests expect quiet. Had to step over power drill laying directly in front of elevator doors on the main floor. Not safe or guest centered. The room was clean and comfortable. We would have preferred two queen beds but would have had... More 

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HiltonGrandRapids, General Manager at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Thank You for your recent review of our hotel. Our apologies to you for having to experience the last items in our recent renovation/conversion. As you may be aware, we have now, as of Monday, March 30, 2015, have conerted over to a DoubleTree by Hilton. We are very excited about our new hotel as we are just finishing with... More 

Boyne City
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were in town with our grandson for a show at Van Andel Arena and this was a great choice. The property is clean and comfortable with an on-site restaurant and a comfortable lounge. The pool was well maintained and clean (also necessary for traveling children).

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HiltonGrandRapids, General Manager at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Bryan, Thank you for your recent comment. We are very happy that you had a nice stay with us for your Grandson's event. The next time you visit we will officially be the DoubleTree by Hilton Grand Rapids Airport where we will welome ou and your family with a warm Chocolate Chip cookie. We look forward to seeing you again. More 

detroit, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Very rude front desk staff and loud construction during sleep hours. The housekeeping staff and shuttle service were very good; however. The location was good as were the hotel amenities (restaurant, hotel, fitness area, pool).

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonGrandRapids, General Manager at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Micheal, First, my apologies to you for the service expereince you received from our Front Office team upon your arrival as well as the noise from our renovation. We are continuing to make improvements to our hotel with our renovation and conversion to the new DoubleTree by Hilton Grand Rapids Airport. I can guarantee you that the next time you... More 

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