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All 14 Gaylord hotels

Quality Inn

2.0 of 5 Hotel   |   137 West St., Gaylord, MI 49735
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Quality Inn
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40%
Ranked #9 of 14 hotels in Gaylord
A recent review
3 of 5 stars reviewed 1 week ago
karen s Dearborn Heights, Michigan
  • Reviews (88)
  • Photos (27)
  • Amenities
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  • Room tips (16)
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88 people have reviewed this hotel

Traveler rating
    16
    18
    19
    18
    17
See reviews for
30
27
4
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Dearborn Heights, Michigan
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was under renovations which would have been nice to know when booking. Overall not a bad place. Room was clean, staff was nice. $100/night was too much for this hotel, but it was better than some of the other hotels in the area. Free breakfast was terrible. Hard biscuits, crunchy scrambled eggs (shells) and open topped containers of... More

Was this review helpful? Yes
mi702, Guest Service Agent at Quality Inn, responded to this review

Thank you for taking the time to let us know how we are doing. On behalf of our entire staff, we apologize for failing to exceed your expectations. As you noted, we are undergoing many updates. We are excited about these changes. We hope you will consider staying with us again in the future. We look forward to seeing you... More

2 reviews
3 of 5 stars Reviewed 1 week ago

This location is close to I-75 and right along M-32 (Main Street). The accomodations were good, nice firm bed, and the facility was very quiet even though there appeared to be some sort of girls athletic team staying there at the time. My only complaint about the room would be the tiny bathroom, you had to close the door to... More

Was this review helpful? Yes
mi702, Front Desk Agent at Quality Inn, responded to this review

Thank you for taking the time to let us know how we are doing. We appreciate your comments and take them seriously. We use this information to make improvements. We are undergoing many updates. We are excited about all the changes and feel that all the changes will improve the comfort and enjoyment for our guests. We are sorry that... More

Cleveland, Ohio
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a hotel in great location - right off the expressway. The staff is very friendly and answered all the questions. The price was very reasonable. The breakfast was nice and hot. I got renovated room, looks freshly painted, nice TV. Good hot water in the shower, big nice size pool that kids enjoyed. Will definetely stay here again... More

Was this review helpful? Yes
mi702, Front Desk Agent at Quality Inn, responded to this review

Thank you for taking the time to write a review concerning your recent stay at the Quality Inn of Gaylord. We are happy that you enjoyed your stay. We look forward to seeing you again in the future. Sincerely, Rose Ann Taylor Guest Service Agent More

Allendale, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel during July 4 weekend. I stayed here few months ago. This time we got a newly renovated room. I love the new design. The rate was very reasonable. The staff was very friendly and answered all questions related to weekend action. They look like still doing renovations and putting lot of money into it.

Was this review helpful? Yes 1
mi702, Guest Service Agent at Quality Inn, responded to this review

Thank you for writing a review about your stay at our hotel. The Quality Inn of Gaylord is undergoing many changes and these are going to make the stay for all of our guests even more comfortable and enjoyable. We hope to see you again soon! More

Chevy Chase, MD
Contributor
17 reviews 17 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here last August for one night and it was fine. No complaints. We requested and got a quiet room on the second floor. Since we will again be traveling through Gaylord to the Upper Peninsula, I made a reservation for August recently. I didn't get a confirmation for over an hour and went to bed. Not the fault... More

Was this review helpful? Yes 2
mi702, General Manager at Quality Inn, responded to this review

Thank you for writing a review after staying with us. We are very pleased to hear that we were able to help. We try to make sure that every guest is treated well and has an enjoyable stay. We do hope that you stay with us again. More

Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed June 21, 2014

The place is really old and worn with, for example, frayed towels and torn lamp shades. The free breakfast was gross and, other than an apple, had no healthy alternatives. I don't consider myself real particular but I would not never stay here again.

Was this review helpful? Yes
mi702, Front Office Manager at Quality Inn, responded to this review

We would like to apologize on behalf of our entire staff for failing to exceed your expectations. We are undergoing many changes. We are excited about these changes and feel that all of our guests will benefit from them. We appreciate the patience our guests have shown. We hope that we may have another chance in the future to wow... More

Grand Rapids, Michigan
Senior Contributor
49 reviews 49 reviews
43 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed June 16, 2014

We arrived Memorial Day evening and had 2 bedroom reserved for 2 months, 3 of us guys to play golf at Treetops the next 2 days. The place was literally empty, 1 motorcycle parked on east side of motel besides our car. The room(s) were what I expected based on reviews for $124 otd senior rate. Room 240 on 2nd... More

Was this review helpful? Yes 1
mi702, General Manager at Quality Inn, responded to this review

Thank you for taking the time to respond to the on-line survey for our hotel. We appreciate your time and honesty. As you noticed, there are many updating projects going on around the hotel. We are excited about these changes. Many other improvements are planned as well. We hope that you will have many more opportunities to stay with us... More

Western New York
Top Contributor
151 reviews 151 reviews
51 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed June 15, 2014

This is an older hotel with needed upgrades. The only reason they are getting an average rating vs. poor is because they are in the process of making renovations. The lobby is completely under construction, but the front desk staff is very friendly, courteous and met our needs completely at our check in. Although the hotel is old, our room... More

Was this review helpful? Yes
mi702, General Manager at Quality Inn, responded to this review

Thank you for taking the time to respond to our on-line survey. On behalf of our entire staff, we would like to apologize for any discomfort you experienced while a guest at our hotel. As you noticed, we are going through many updates. We appreciate the patience our guests have shown us during this time. We are happy to hear... More

Sault Ste. Marie, Canada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 19, 2014

My son and I recently stayed at the Quality Inn in Gaylord, MI. I will never stay there again. - The first room we got (124) smelled like a wet dog damp and musty. To their credit, the front desk did switch us immediately. However the new rooms (125) bathroom door latch did not close properly. Had my wife been... More

Was this review helpful? Yes
mi702, General Manager at Quality Inn, responded to this review

Please accept our sincere apology for failing to exceed your expectations. We are currently undergoing several remodel projects and hope that this may correct some situations. Breakfast is served in the restaurant next door which is run by a separate business. We have taken your concerns to their management. They assure us that they will do a better job in... More

Pinconning, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 1, 2014

My new Husband and I stayed during our travels on our honeymoon and liked it so much we decided to stay for the 4 days! Very friendly, bar was slow but still enjoyable, breakfast was good. We would definately stay again!!! We were so surprised when we got the room they gave us the jaccuzi room as a bonus!! So... More

Was this review helpful? Yes 1
mi702, General Manager at Quality Inn, responded to this review

Thank you so much for taking the time to take the survey. We are thrilled to know that you enjoyed your stay. We use the information we receive from guests to improve the quality of future stays. We will keep working hard so that every guest is happy. All the best to you and your husband. We hope to see... More

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Additional Information about Quality Inn

Address: 137 West St., Gaylord, MI 49735
Phone Number:
Location: United States > Michigan > Otsego County > Gaylord
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
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Also Known As:
Gaylord Quality Inn
Quality Inn Gaylord

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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Number of rooms
117

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