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All 14 Gaylord hotels

Quality Inn

2.0 of 5 Hotel   |   137 West St., Gaylord, MI 49735
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Quality Inn
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39%
Ranked #10 of 14 hotels in Gaylord
A recent review
3 of 5 stars reviewed 3 weeks ago
Nicholas H Rio Grande, New Jersey
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78 people have reviewed this hotel

Traveler rating
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    16
    18
    15
See reviews for
25
24
4
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Rio Grande, New Jersey
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Traveling through to the on Motorcycle ride to Sturgis via the U.P. The hotel was average and not a bad place to stay. Had breakfast and staff friendly. Staff was good with area and helpful. Would stay again

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mi702, General Manager at Quality Inn, responded to this review

Thank you for taking the time to review our property. We are happy that your stay was pleasant. We would love to have you stay with us in the future! More

Maple City, Michigan
1 review
1 of 5 stars Reviewed February 16, 2014

This place is not worth the money, should be about a $39.00 hotel. Hair in the tub, towels worn out, bath mat was like a rag. Light in bathroom fan was burned out and filthy. The mirror around the jazzuzi tub was dirty also the tub, I think they need a toothbrush to clean it. The FREE breakfast was a... More

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mi702, General Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review of our property. I would like to apologize on behalf of all the staff for the problems that you encountered. We are sorry that your recent stay did not meet your expectations. We will use this feedback to improve our property for future guests. We hope that if you are... More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 24, 2014 via mobile

Five key cards were made; none ever worked more than once. Manager called after checkout and accused my athsmatic wife of smoking in room. Then proceeded to call her a liar when she told her neither of us smoke. Don't stay here.

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mi702, General Manager at Quality Inn, responded to this review

We are sorry you felt that we were rude. Our rooms are cleaned and checked each day and this room had definitely been smoked in. When you arrive and sign the registration, you initialed the smoking clause which means that you acknowledge and accept responsibility for what happens in that room. We do welcome our guests' pets as well. However,... More

Columbus, Ohio
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed September 24, 2013

On a tight budget, My hubby and I had a great time at this hotel. The clerk was friendly and informative. It was cold but we got to go swimming in the indoor pool and enjoyed the whirlpool. The bed was pretty comfy. At night they had a live band playing and a bar which was cool. In the morning,... More

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mi702, Front Office Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review of our property. We are so happy to hear that you enjoyed your stay. We are an older hotel but we try our best to make our guest feel comfortable. I will pass on your kind words to our team. I will also let the restaurant know that you had... More

Sterling Heights, Michigan
Contributor
13 reviews 13 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 13, 2013

we stood here for one night to go play at Treetops. Was remarkably outdated(which isn't the worst thing because looks aren't everything in a cheap hotel) but the bed felt like it was 30 years old. Super stiff, slept horribly because of it. Ironically, the guy running the front desk's main comment to us was how comfortable the beds were.... More

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mi702, Front Office Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review of our property. I am sorry your recent stay did not met your expectations. We use guest feedback to make us aware of ways we can improve. We are an older property but we pride ourselves on our cleanliness and staff service. We are constantly making improvements and upgrades. We... More

1 review
2 of 5 stars Reviewed September 10, 2013 via mobile

Checked in, took the person at the desk at least a full minute to look up and say "do you have a reservation"? Not "how is your day", "sorry for your wait", "I'll be right with you"...not even a smile. Told me to go in an outer door that they knew didn't work most of the time. The doorframe around... More

Was this review helpful? Yes
mi702, Front Office Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review of our property. I am sorry your recent stay did not met your expectations. We use guest feedback to make us aware of ways we can improve. We are an older property but we pride ourselves on our cleanliness and staff service We are constantly making improvements and upgrades. We... More

Scotts, Michigan
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 3, 2013

This is an older hotel which is in good shape. The pool area is very nice, the hot tub was a bit too hot, but pool was good. I did not care for the breakfast. There was nothing healthy to be had. Scrambled eggs, ham, potatoes, biscuits and gravy. The orange juice tasted like tang. No fruit, no toast, no... More

Was this review helpful? Yes
mi702, Front Office Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review of our property. The feed back we receive from our guests is incredibly important to us. We are an older property and try our best to make sure our guest enjoy them selves. We apologize that breakfast did not meet your expectations. The attached restaurant is independently owned, and I... More

Michigan
Top Contributor
52 reviews 52 reviews
19 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed September 2, 2013 via mobile

My advice is to look at your room before committing to it. Unfortunately I cannot think of anything positive to say. The free breakfast was served in steamers that have not been properly cleaned. Our room was dingy. We had a pipe running through our room that was noisy every time the toilet above our room was flushed. This really... More

Was this review helpful? Yes
mi702, Front Office Manager at Quality Inn, responded to this review

Thank you for taking the time out of you busy schedule to write a review of our property. I am sorry that your experience was not up to your expectations.The feed back we receive from our guests is incredibly important to us. We are an older property that strives to maintain and improve to the best of our ability. The... More

Parkhill, Ont
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 27, 2013

We decided to stop in a new place on our way up north, and selected the Quality Inn at Gaylord, Michigan. It was an older looking building but it was clean and looked like some up-grading had been done. The room was spacious and looked out into the pool area. We went out to sit and enjoy the late afternoon... More

Was this review helpful? Yes
mi702, Front Office Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review of our property. We are happy to hear that you enjoyed your stay. We are an older hotel but we try our best to make our guest feel comfortable. We are currently doing some improvements to the property and the patio is on our list. We look forward to serving... More

Sault Ste. Marie, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 4, 2013

Our stay was quite pleasant. The room was clean and appeared to be somewhat updated. The bedspreads could use replacing. I wished the window would open but the air conditioning worked well. Mattress was comfortable. The continental breakfast was ok but if you had cereal or tea you had to ask for milk. I heard some people comment that they... More

Was this review helpful? Yes 1
mi702, Front Office Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review of our property. We are happy to hear that you enjoyed your stay. The feed back we receive from our guests is incredibly important to us. I will pass on your kind words to our team. We are an older property but we pride ourselves on our cleanliness and staff... More

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Additional Information about Quality Inn

Also Known As:
Gaylord Quality Inn
Quality Inn Gaylord
Address: 137 West St., Gaylord, MI 49735
Phone Number:
Location: United States > Michigan > Otsego County > Gaylord
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 14 hotels in Gaylord
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
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