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Quality Inn

2.0 of 5
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137 West St., Gaylord, MI 49735
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134 Reviews from our TripAdvisor Community

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Grayling, Michigan
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel on the way to Mackinaw. The hotel looks renovated and close to brand new. The lobby, breakfast area looked great. The bedroom with 2 queen beds (not full) was spacious, beds were comfortable and bathrooms were clean. Kids enjoyed the large flat screen TV. I can not forget the staff. They were very friendly and... More 

Helpful?
Thank Toe_Onlp
County Galway, Ireland
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This is an old hotel which to be fair is in the midst of a refurb. It has plenty of parking especially for large vehicles. Staff are friendly and helpful and have a genuine attitude towards helping customers. The halls were dirty and dusty but that was down to refurbishment in progress and was to be expected. The halls were... More 

Helpful?
Thank MartinG44
Charleston, West Virginia
Level Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My wife and I visit the Traverse City, Mackinaw City area every year in July. The problem is so does everybody else. July is peak season and the prices are peak also :( Gaylord is centrally located in the area, right off of the interstate. We have stayed at the Quality Inn in Gaylord several times and we have always... More 

Helpful?
Thank Don S
Lowell, Michigan
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 11, 2015 via mobile

Stayed here for business and the hotel is clean and recently updated. My room was good size, nice work space and comfortable couch. The bed was not comfortable and I really dislike those small pillows. Just give me a regular pillow. No elevator which is discouraging if you are on the upper floor with lots of stuff to bring in.... More 

Helpful?
Thank cherbear6000
Draj T, Manager at Quality Inn, responded to this review

Thank you for providing your feedback regarding your recent stay with us. We very much appreciate it and will use the information towards providing a wonderful experience for all of our guests. We are currently updating our entire property including the beds. We also have plans to complete the restaurant. I would like to apologize that you were inconvenienced in... More 

Clare, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 8, 2015

I was really apprehensive about staying at another bad hotel while visiting Gaylord, our last experience at America's Best left us doubtful of a good stay. We spend a night at the Quality Inn on December 5th. The hotel is under renovation, keeping that in mind, I am giving a 4 out of 5, for the sole purpose that the... More 

Helpful?
1 Thank lsines2015
Draj T, Manager at Quality Inn, responded to this review

Thank you for providing your feedback regarding your recent stay at our property. We appreciate the kind words and will use them as encouragement. We have completed several projects regarding our remodel including our new breakfast room! We are very pleased that you enjoyed our updated breakfast with all of our upgraded menu items. You mentioned returning to Gaylord and... More 

North America
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed November 11, 2015

Not a Taj Mahal or 5 Star, but gave us a great nights sleep, was dog friendly, comfortable beds, fastest free internet we've seen in awhile, and a free continental breakfast. They have an indoor pool that looks nice, we just did not use it because we checked in late It looks like they're in the process of updating the... More 

Helpful?
Thank Bonish_Photo
Kalamazoo, Michigan, United States
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed October 19, 2015

We arrived at the hotel in Gaylord around 21:30, from our self guided Fall color tour around the Traverse City area. Check in was quick, we were given the quickest route to our 2nd floor room, advised that the pool closed at 23:00 (which we asked about) and that breakfast was available in the room off the lobby until 10:00... More 

Helpful?
4 Thank Angie A
Holly, Michigan
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 18, 2015

Check-in was quick, staff was competent, bed was comfortable, large cable TV worked great and breakfast was good but the room was filthy. We found some dog hair on the carpet (although we asked for a pet friendly room and paid extra for it), dingy wrinkled sheets, stains on one wall, moldy bath tub, broken curtain hook, garbage behind TV... More 

Helpful?
Thank Diazai
Gladwin, Michigan
2 reviews
1 of 5 stars Reviewed September 17, 2015

this place needs a serious overhaul. Some customer service training would help also. I had a problem with card key to enter the room. Receptionist acted like I should have know to leave it in for a second and remove it very very slowly

Helpful?
Thank Rabidranger
Grand Rapids, Michigan
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed September 6, 2015 via mobile

Stayed for 2 nights and the first impression was of the smell. Musty and needing to be aired out was my first impression as well as in need of an update. Walls and doors and paper thin and I had the pleasure of listening to the child on the 2nd floor running back and forth and the argument in the... More 

Helpful?
Thank Donna M
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