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Quality Inn

2.0 of 5
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137 West St., Gaylord, MI 49735
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Quality Inn
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Ranked #9 of 14 Hotels in Gaylord
A recent review
4 of 5 stars Reviewed April 8, 2015
Kyle B Houghton, Michigan, United States
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103 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Houghton, Michigan, United States
Contributor
11 reviews 11 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 8, 2015

Driving from the western UP to the Cleveland area, we stopped here for the night. The property was clean but dated, and there was a decent amount of construction going on. Check-in was excellent, and the staff were wonderful on the whole. The walls were pretty thin, i.e. we could hear the alarm clock go off in the room next... More 

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mi702, Front Office Manager at Quality Inn, responded to this review

Thank you reviewing our property with positive feedback. It is always a pleasure when our guest enjoy there stay with us. We look forward to seeing you in the future. Sincerely, Kate Holness Quality Inn of Gaylord 989-732-7541 More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 9, 2015

Ok... so i was there March 07-08.. check in was good ( stacy was super cool).. they arr in the middle of updates on the first floor which is nice to see. .. // at least there trying \\.. no real problems. . No real complaints. . Great job .. keep pushing to be better than the other guys..

Was this review helpful? Yes 1
mi702, Front Office Manager at Quality Inn, responded to this review

Thank you for the positive feedback during your review of our property. We appreciate your patience during our renovations. We hope you will come back to see us again after we have completed the construction. Kind regards, Kate Holness Quality Inn of Gaylord 989-732-7541 More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 26, 2015

Okay where to start.... booked online, on the hotel website. We went with this hotel for few reasons, the price with the reviews and that it was pet friendly, had a pool and hot tub. I had called the day before coming just to make sure there will be a room available for pets, because online I couldn't mark we... More 

Was this review helpful? Yes 1
mi702, Front Office Manager at Quality Inn, responded to this review

Thank you for reviewing our property online. We appreciate all of the feedback you provided. We try very hard to fulfill all of our guest request. In the future we hope that you would consider staying with us the next time you are in the Gaylord area. Sincerely, Kate Holness Quality Inn of Gaylord 989-732-7541 More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 14, 2015

Rooms clean, they take dogs.. bonus, and the breakfast is great. My son loves the pool. Owner of the restaurant is very kind and i usually stay here once a year due to the location and the friendly staff

Was this review helpful? Yes 2
mi702, Front Office Manager at Quality Inn, responded to this review

Thank you for providing wonderful feedback in regards to your stay with us. It is always a pleasure when our guest enjoy themselves at our property. Kind regards, Kate Holness Quality Inn of Gaylord 989-732-7541 More 

Bay City, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 3, 2015

When I need a place to sleep one of the most important things for me is a comfortable bed and pillows. This was extremely poor, not just for me but my husband and teenage son. Room was very clean. Frig and microwave was a plus. Nice tv and many stations, as well as free WiFi. Pool was way too cold,... More 

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mi702, Front Office Manager at Quality Inn, responded to this review

Thank you for reviewing our property online. I would like to apologize for any inconvenience you may have experienced during your stay. Please allow us another opportunity to provide you with a wonderful experience the next time you are in the Gaylord area. Sincerely, Kate Holness Quality Inn of Gaylord 989-732-7541 More 

Detroit, Michigan
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 20, 2014

Average hotel, choose this hotel if you run out of all other options. One nice thing about the hotel is, all rooms have Swimming pool view. Big indoor pool but could have maintained little better. Bedrooms are maintained in average. Free Breakfast buffet is a joke, only few lights lit in the high ceiling breakfast area that has lot of... More 

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mi702, Front Office Manager at Quality Inn, responded to this review

We apologize that you did not enjoy your stay with us. We are currently going through renovations on our entire property. The breakfast room has recently been completed and we have plans to redo the pool area as well as several other areas in our hotel. When the renovations have been completed we would really enjoy the opportunity to better... More 

Marquette, Michigan
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 15, 2014

I decided to give this place a try after reading the conflicting reviews. I am very impressed! My room was one that has been remodeled and it was very clean. The bathroom flooring has been redone. The tub and fixtures are still old but working fine. The toilet should've been replaced as it was running but but bothersome. The only... More 

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mi702, Front Office Manager at Quality Inn, responded to this review

Thank you for taking the time to review our hotel. We currently are still in the process of renovations and thank you for your patience. We are happy to hear that you enjoyed your stay and enjoyed the new features. We hope you will come back and visit us when the renovations have been completed. Sincerely, Kate Holness Quality Inn... More 

Tennessee
Top Contributor
135 reviews 135 reviews
27 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed December 15, 2014

The facility was in the middle of a remodel when we stayed. Even so, we had a pleasant stay and the staff were excellent. Accommodations were comfortable. The parking lot was well lit and secure. I would recommend this facility to anyone.

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mi702, Front Office Manager at Quality Inn, responded to this review

Thank you for taking the time to tell us about your resent stay with us. I would also like to thank you for your patience during our renovations. We are working as quickly as possible to update the entire hotel. we hope you will be able to come back and visit us in the future and enjoy all of the... More 

Indianapolis
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 29, 2014

Heading to Mackinac Island and needed a place to sleep for a few hours. Pulled in around 1am, the desk help was very nice and helpful. Provided us with a room quickly and the price was great! The room was very clean and exactly as expected.The beds were comfortable as well.

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mi702, Front Office Manager at Quality Inn, responded to this review

Thank you for responding to our on-line survey. I am happy to hear that we were able to help you and make you comfortable. We enjoy hearing from our guests. Perhaps we will get to see you again! Have a wonderful day. Sincerely, Rose Ann Taylor Front Office Manager Quality Inn of Gaylord More 

Grand Rapids, Michigan, United States
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 26, 2014

This place resembles a pole barn. But my room, located IN the breakfast nook, was the size of a walk in closet. And really, I needed to sleep in. But the breakfast nook, outside my f'ing door, was active with hillbillies at 7 AM. I didn't need to get up. I worked until 3 AM. But hey, the check out... More 

Was this review helpful? Yes
mi702, Front Office Manager at Quality Inn, responded to this review

Dear Bob: Thank you for letting us know about your experience. I am sorry that you did not enjoy your stay. We have no rooms in a breakfast nook area so I am not sure where your room was. All of our rooms are the same size and have plenty of space in them. There are many changes happening around... More 

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