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Quality Inn

2.0 of 5
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137 West St., Gaylord, MI 49735
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Ranked #9 of 14 Hotels in Gaylord
A recent review
5 of 5 stars reviewed 5 days ago
Pam D Hale, Michigan, United States
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117 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Rochester, Minnesota
Level Contributor
3 reviews
2 of 5 stars Reviewed 2 days ago NEW

Dingy, dark and unclean linen were just some of the bad things that we dealt with while staying at the Quality Inn. Even though our room was big and spacious the kitchen and all decor was very outdated. There was mold in the bathroom, smelly towels and construction everywhere. The lady at the front desk informed us that "Construction is... More 

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Hale, Michigan, United States
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed for 2 nights & even though they are in the process of remodeling, everything was wonderful. the customer service started when I booked the wrong weekend online at a special rate that was non-refundable & not subject to change. I called the hotel direct and they let me change the date. when we arrived check-in was prompt &... More 

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Sturgeon Bay, Wisconsin
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stopped here on our way from Detroit to Wisconsin. Evening staff was very friendly and gave us honest restaurant suggestions. Queen beds in a double room was welcomed and spacious bathrooms. Comfortable seating area for breakfast with a good hot breakfast selection to enjoy in the morning. Convenient location right off the highway. Would definitely stay again. The building... More 

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Sault Ste. Marie
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Stayed one night, on Thursday, July 23, 2015. Terrible experience I don't even know where to begin. First, I specifically asked for a quiet room, and wouldn't you know it, at 2:30 am I was woken up by loud drunken voices that were from guys in the next room. I was going to phone the front desk, but then discovered... More 

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Rhinelander
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The lobby and hallways have been in a state of disrepair since November of 2013. We learned this by the date on the remodeling permit displayed in the lobby window. It seems like the lobby and hallways are worse than they were in 2013 and 2014 when we stayed there previously, The ceilings in the hallways are a mess with... More 

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Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Driving from Duluth and couldn't find any other hotels with vacancies but just couldn't go on any more so had to stay. I hadn't read any reviews and was calling places as we drove. The staff was friendly and it didn't look too bad in the lobby so drove around to the door nearest our room. It was then that... More 

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Pennsylvania
Level Contributor
261 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a very convenient stopover on the way to the UP. We stayed here for one night, got a great deal on the room, $64, and had a great stay. The place was quiet, the beds were comfy, our room was newly remodeled and very nice. The hallways have been repainted, the floors replaced in the lobby, there are... More 

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Detroit, Michigan
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This place is old. It is not a secret...you can tell by looking at it. But that does not bother us at all. Does it smell like an old building?? Yep it does, but it doesn't smell bad. I don't understand peoples bad reviews based on the fact that this place is old. If you know that going in, and... More 

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Hamilton
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago

A flat tire put me behind on my trip across MN/WI/MI so I had to put in in MI. I tried the Holiday INN Express, but they were too busy to take my call. Next as the Econo Lodge who also put me on hold for over 5 minutes before I hung up. The Quality Inn answered and had a... More 

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mi702, Front Office Manager at Quality Inn, responded to this review

Thank you for reviewing our property online. We are currently under renovations and have discussed plans for any elevator . I apologize that you were not happy with the front doors of our property and if it was mentioned to our guest service agent at the time they would have been more then happy to assist you with bringing your... More 

Level Contributor
53 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed 3 weeks ago

No auto front doors, no elevator, dog barking in room next to me. Other hotels were booked so this was my only choice. I'd pass on this place if I was back in the area.old and the updating is not happening from what I saw. Can't wait to see what the morning will bring.

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