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Holiday Inn Express Gaylord

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1201 West Main Street, Gaylord, MI 49735
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Holiday Inn Express Gaylord
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Holiday Inn Express Gaylord
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147 reviews from our community

Traveler rating
    44
    62
    29
    9
    3
See reviews for
45
37
11
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Clarkston, Michigan
Top Contributor
185 reviews 185 reviews
52 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here a number of times and it has always been good. Service at the front desk was excellent. My room was very comfortable and clean. This hotel is right off I-75. There was a Mexican restaurant right next door that was very good. It was nice that I did not have to get into the car to get something... More 

Was this review helpful? Yes 1
Emily C, General Manager at Holiday Inn Express Gaylord, responded to this review

Thank you for such wonderful feedback about your stay! It is always wonderful to hear when guests receive excellent service from our staff. We are happy to hear you will choose to stay with us again in the future. Thank you for taking the time and providing such wonderful feedback! More 

Hanover
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 22, 2015

I was on the road and called ahead to get one of the last rooms on a Friday night. The lady working the front desk was nice and helpful. The hotel was clean, warm, and inviting. The only issue was the number of snowmobilers. There were quite a few that unloaded their sleds from the trailers and parked them in... More 

Was this review helpful? Yes
Emily C, General Manager at Holiday Inn Express Gaylord, responded to this review

Thank you for the feedback regarding your stay. We are happy that you overall enjoyed your stay with us, aside from the parking situation of course. Our parking lot does tend to become a little messy come snowmobile season and we do try our best to communicate with all of our guests what correct parking protocol is. I apologize that... More 

SE Michigan, U.S.
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 28, 2015

A group of us regularly get together for XC skiing this time of year, and we couldn't all get reservations at the Hampton, which is our regular gathering spot. The Holiday Inn is convenient being on the main street, and close to the interstate. Our rooms looked like they were recently redecorated, and they were comfortable and quiet; lots of... More 

Was this review helpful? Yes 2
Emily C, General Manager at Holiday Inn Express Gaylord, responded to this review

Thank you for staying with us on your usual XC Ski Trip. We are glad you chose to stay with us and found the stay to be accommodating. I apologize for the cigarette smoke that drifted up and into your heating unit. Please feel free to contact the hotel with any future reservation needs. We also keep at the front... More 

Springfield, Missouri
Top Contributor
106 reviews 106 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 7, 2015

Great location close to everything. The front desk gal when we called and checked in was really helpful and cheerful! Great to see someone with a smile on their face after a long days drive. Nice Mexican restaurant right across the parking lot.

Was this review helpful? Yes 1
New Orleans, Louisiana, Usa
Top Contributor
204 reviews 204 reviews
41 hotel reviews
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed December 15, 2014

Anybody who's ever been to Gaylord Michigan knows that it's pretty much the last stop for up north. There's a whole lot of old hotels that are definitely run down and definitely need it need to be torn down or renovated. This was not one of those is brand-new and the staff was nothing but nice and we had a... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Gaylord, responded to this review

Dear Joseph L, Thank you for providing us with a very considerate review and for staying with us. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. We truly appreciate your comments regarding our staff as we pride ourselves on excellent... More 

Saugatuck, Michigan
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 6, 2014

This hotel is clean, has friendly / very attentive staff and seems to have been recently updated. Good place to stop while driving "up north". The front desk had a wine opener at no extra charge. The breakfast was just fine, and really convenient to have.

Was this review helpful? Yes
Top Contributor
66 reviews 66 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 4, 2014

Stayed here in September for work. Stayed 3 nights. Accommodating staff who seemed friendly. I arrived at the hotel and noticed small ants in my room. I informed the staff and they moved me rooms and upgraded me to a Jacuzzi room. I wasn't terribly troubled by a few ants, to be honest, but they were accommodating and apologetic. The... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Gaylord, responded to this review

Dear Blakk, Thank you for writing a review about your recent stay with us. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the friendly service, facilities and location of the hotel. It is regrettable that there some issues with the first room you received.... More 

Marquette, MI
Contributor
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 26, 2014

The property is clean. The staff is friendly and helpful. After a long day driving, the nice pool tired-out my daughter, and the comfortable beds and room help us all out. There are a decent number of surrounding food options, too. I'll recommend this property to everyone.

Was this review helpful? Yes 1
Contributor
19 reviews 19 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 16, 2014

Stayed one night here. Lobby smells very fresh and clean... Great first impression. Our room had two queen sized beds, comfortable. There were soft and firm pillows available on the bed to choose from, thought that was nice! Clean and spacious room. Indoor pool and jacuzzi was clean, forgot bathing suits though. Sauna was out of service.. Bummed about that!... More 

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Detroit, MI
Contributor
15 reviews 15 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 11, 2014

Very nice overnight stay! Nice room, spacious with king bed and very clean! Breakfast was decent, enough to satisfy before getting on the road. The staff went out of their way this morning to find a luggage cart for us, and had it brought up to our room. The young lady at the desk this morning was very pleasant and... More 

Was this review helpful? Yes
Emily C, General Manager at Holiday Inn Express Gaylord, responded to this review

Thank you for providing feedback about your stay with us. We are glad you found the king room to be accommodating and the breakfast to be satisfying. It is always wonderful to hear the staff went above and beyond to provide you with adequate customer service! Please feel free to contact us in the future with any reservations needs should... More 

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