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Treetops Resort

Hotel website
3962 Wilkinson Road, Gaylord, MI 49735
Treetops Resort
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Ranked #5 of 14 Hotels in Gaylord
A recent review
4 of 5 stars reviewed 2 weeks ago
marketmaster1 Bay City, Michigan
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307 reviews from our community

Traveler rating
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    32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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Harrison, Michigan
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

NOTE: This letter was sent to Treetops' Management on 2-23-15 giving them an opportunity to privately address the matter. It's 3-18-15 and I've received no response, thus I'm publicly sharing. It's long, but worth reading before wasting money there. I don’t know where to start. My fiancé booked the romantic horse-drawn sleigh ride for us for 2-15. Of course it... More 

Was this review helpful? Yes 1
Bay City, Michigan
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent a Saturday night with the Hibernians at Treetops. Really enjoyed our stay. The hot tub in the snow was the best. People were extremely friendly and helpful. Rooms are getting a bit "tired" and could use some sprucing, but it was clean and spacious. Easy to get around the property via the shuttle. Sports bar was nice, food was... More 

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TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank so much for posting! We love having the Hibernians stay with us, and are happy to hear you had a good time during your visit. Thank you again for the feedback, and hopefully we will see you next year! More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The place was very outdated , missing pieces to something in each part of the room. Cold draft in the hallway. No elevator to our room on the 2nd floor. Went with a very larg group for a hockey tournament and 5 kids ended up with a rash from unbalanced chemicals in the pool. Treetops may have nicer properties at... More 

Was this review helpful? Yes
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for your feedback. I am sorry to hear about the challenges you encountered during your group's visit to Treetops. Please know that the concerns you had about the pool have been looked into by our maintenance department. We do also have renovations set to begin in the near future. We know the process will take time, but are... More 

Michigan
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Had a great time with the kids on the slopes and extreme tubing. Thought the hot tubs could be a little bigger, for the size of the place,the kids were disappointed it was packed after skiing. Great big rooms with two comfy queen sized beds and a couch. Planning a return trip next year.

Was this review helpful? Yes 1
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thanks for your feedback! Its great to hear that your family enjoyed themselves during your visit. We look forward to seeing you back at Treetops soon. Thanks again for posting! More 

Michigan Center, Michigan
Contributor
19 reviews 19 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 20, 2015

Booked a long weekend with 2 other couples and their children for a ski get away. The hills were all in well groomed condition and staff was very friendly. We stayed at the Inn and I have to say I was quite surprised as to how run down things were! From the wooden trim around door ways, walls, pictures missing... More 

Was this review helpful? Yes 1
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for your feedback. I am sorry to hear that your stay was less than exemplary. Please know we do have renovations slated to begin in the near future. The process will take time, but we know the changes we make will give our guests an even better Treetops experience. On a positive note, I am happy to hear... More 

DeWitt, Michigan
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 8, 2015

Staff helpful and very friendly. Setting lovely. Food good. Room: not so much. Very, very dated. Very rough. Thin walls. Everthing seemed to shake, rattle, or creak. Lots of kids so lots of running in halls. Get a room on top floor at least. Price for room is too high considering the room you get.

Was this review helpful? Yes 2
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for your review. I am sorry to hear parts of your stay did not meet your expectations. We want every guest to have a great Treetops experience. Please know the we are planning to start the renovation process soon, and hope the changes we make will allow all our guests a more comfortable stay. On a positive note,... More 

Senior Contributor
31 reviews 31 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 8, 2015

What an awesome resort. Came with 3 friends and stayed in a two bed chalet type accommodation. Was clean and fresh. Golf courses are awesome and the package we had was excellent value for money. Restaurants and bars are close by and good value. Town is only a 5min drive away and has some great eateries and bars. Coming again... More 

Was this review helpful? Yes
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for your feedback! It is wonderful to hear you had such a great time at Treetops, and can't wait to see you back for the 2015 golf season. We hope it will be just as spectacular as your last visit. Thanks again for posting! More 

1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 27, 2015

When looking at the website, you don't see much about the resort, like the fact it has 2 pools and 3 hot tubs. One pool is indoor/outdoor. I read a lot of reviews before going, and was very happy to learn that most of the people giving them must be snooty. This is a great resort and family friendly. The... More 

Was this review helpful? Yes 5
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thanks so much for the review! We are thrilled to hear how much you enjoyed your time with us at Treetops, and hope to see you back again soon. Maybe this summer for some golf? Thank you again for the feedback! More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 19, 2015

Fist the booked me in the wrong room, food was awful the kitchen couldn't get order right how hard is to make a burger done no pink asked for side of mayo first then saw my burger was not done he took it away and then brought the mayo when I had no burger and then preceded to charge me... More 

Was this review helpful? Yes 1
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for your review. I am very sorry to hear about the challenges you encountered at our dining facilities. Please know that this is not a common occurrence, and is not the standard that we hold ourselves to. We want to make sure we not only meet but exceed the expectations of every guest. Our Food and Beverage Manager... More 

St. Johns, Michigan
Top Contributor
90 reviews 90 reviews
18 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed January 19, 2015

We enjoyed a fun weekend cross country skiing at Tree Tops Resort, but were very disappointed in the cleanliness of our room. We were missing a ceiling tile in the bathroom, low water pressure from the faucet, missing a picture above one of the beds, and found an old used coffee ground packet in the coffee maker when we went... More 

Was this review helpful? Yes 1
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thanks for your review. I am sorry about the condition of your room upon check-in. Please know that both our housekeeping and maintenance departments have been made aware of the challenges you encountered. On a positive note it is great to hear you enjoyed the skiable feast during your visit to Treetops, and that you enjoyed our staff while you... More 

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