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All 14 Gaylord hotels

Treetops Resort

3.0 of 5 Resort   |   3962 Wilkinson Road, Gaylord, MI 49735
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Treetops Resort
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67%
Ranked #4 of 14 hotels in Gaylord
A recent review
5 of 5 stars reviewed 1 week ago
Jennifer G Lansing, Michigan
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233 people have reviewed this hotel

Traveler rating
    100
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    24
    28
    26
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53
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • Any
English first
Lansing, Michigan
1 review
5 of 5 stars Reviewed 1 week ago

Went to Treetops for the last skiing of this season. The staff was outstanding!! Everyone who worked there was friendly and helpful. The main lodge has nice big rooms, easy in and out. The outdoor pool was big and very warm and swimmable. We swam for over an hour without getting cold. The pool connects indoors to a smaller pool... More

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TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Jennifer, thanks for the great review of our property and the staff! It is great to hear that you enjoyed many of the amenities that our property has to offer during the ski season. Our goal is to ensure customer satisfaction from the time a guest arrives on property to the time they leave. We do look forward to serving... More

Michigan
Contributor
17 reviews 17 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent weekend at Treetops for a convention. The Lodge rooms are very spacious, clean. There is a jacuzzi in each room. The outdoor pool/hot tub was wonderful. Shuttle is provided all day to all the facilities. Employees and shuttle drivers were helpful and pleasant. Very relaxing and just a great experience.

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TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

It is outstanding to be recognized a great place to hold a convention! We have a variety of meeting room space, which allows us to hold groups of many sizes. It is exciting to hear that all the staff members you encountered gave you great service during your stay with us. We look forward to having your group back next... More

Jerome, Michigan
1 review
5 of 5 stars Reviewed March 13, 2014

we had a wonderful time at the resort we took our daughter and her friends and our 2 year old grand daughter, we stayed in a king room and a queen room at the lodge. the rooms were excellent. the staff was exceptional! we especially liked the young men working the tubing slopes!!! very nice young men. it is so... More

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TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

It is always a pleasure to hear when guests thoroughly enjoy our resort! We are excited to hear that all the staff you encountered not only met your expectations, but exceeded them. We do look forward to serving you again in the near future. More

Windsor, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 12, 2014

We stayed one night at the Lodge. The room was beautiful. Very spacious with microwave, fridge and coffee maker. We just got the free coffee from the machine in the foyer though. The bathroom was spacious as well. The staff was friendly everywhere we went. The restaurants there were very nice. The indoor/outdoor pool and the two hot tubs were... More

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TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

It is great to hear that you enjoyed our accommodations during your 1-night stay along with the pool areas and ski hills! Also hearing that the staff was enjoyable and comforting while you were on property shows that our customers experience is a top priority. Thanks again and we hope to see you back on property in the near future! More

Rochester Hills, Michigan
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 5, 2014

A great weekend ski trip. Six of us stayed in the lodge and were very comfortable. The outdoor hot tub was the perfect wind down after 8 hours on the slopes. The attendants on the tubing hill were great, they really seemed to enjoy helping us, and made the tubing even more fun but safe.

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TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

It is great to hear that you and your family enjoyed your time with us! We are glad to hear that you took advantage of our ski hills and tubing along with the amenities that our hotel offers. Maybe next time you can try our Cross country skiing, sleigh rides, or ice skating. We do look forward to serving you... More

Saginaw, Michigan
2 reviews
4 of 5 stars Reviewed February 26, 2014

Stayed at Treetops Feb 15-17 for quick honeymoon. Our room was a king deluxe in the Lodge building. The room was very clean and spacious. For being President's Weekend, we did not notice any noise whatsoever. The staff were very friendly and accommodating. It is apparent that their training is exceptional. The skiing was great, the hills maintained thoroughly, and... More

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TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for sharing your experience here at Treetops! We pride ourselves on our great customer service and after reading your comments it sounds like our staff is excelling. Maybe on your next trip here you can try our extreme tubing, ice skating, or our sleigh rides. We do look forward to seeing you on your return trip! More

detroit
Contributor
16 reviews 16 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 23, 2014

I've played golf at treetops several times and went up this weekend to try the winter activities. Outdoors are great and staff was friendly but our room at the Inn was terrible! Paint kept falling off the ceiling, bathroom and shower were in need of updating and the bed was terrible! The noise level of the people walking in the... More

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TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

We apologize that your stay at Treetops Resort was less than exemplary. Please know that we are in the beginning stages of updating all rooms on property. Though this is not an overnight fix, it is something that we are making a true effort to improve. Your comments and suggestions are greatly appreciated as it lets us know where our... More

West Bloomfield, Michigan
2 reviews
5 of 5 stars Reviewed February 23, 2014

Everything was wonderful! Check in took 2 minutes. The staff was great at the restaurants, ski hills, instructors and hotel staff was great too. This was my first time skiing in almost 10 years and the first time for my 4 and 6 year old kids. The hills at Treetops are nicely groomed and provided a great place to learn... More

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TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

It is great to hear that you had an awesome experience while on our property! Your input is greatly appreciated and is noted. We are starting to update our rooms on property and your suggestions let us know where to start. We look forward to seeing you on your next trip to our property! More

Monroe, Michigan
2 reviews
4 of 5 stars Reviewed February 22, 2014

We took our children up to Gaylord for their first downhill ski experience. The facility is amazing with lots of ski runs to suit all skill levels. However, we practically had to take out a 2nd mortgage to afford it :-). For 6 people to rent equipment and purchase lift tickets for ONE DAY it cost us $546 . If... More

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TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

We are glad to hear that your enjoyed your time here at Treetops. We do try to get creative to make skiing affordable for all families by offering a twilight special, and a 4-hour flex rate. We have also begun "Wild Wednesdays". On these Wednesday we offer $5 lift tickets and $5 rentals for the entire day! More

Gladwin, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2014

I booked our stay at the Treetops Resort during the Skiable Feast. We found the personnel very helpful and friendly, rooms were comfortable, clean, and spacious (we stayed in the Lodge). The Lodge has access to the fitness room, Spa, and indoor/outdoor pool. We took advantage of the Hot Tub outside; just a short walk from the outdoor pool area.... More

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Was this review helpful? Yes 1
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

It is fantastic to hear that your stay here was a memorable one! We are glad that you had the opportunity to enjoy many of our amenity outlets during your stay. We are fine tuning the skiable feast at it keeps picking up in popularity! This is our first year trying it so we do have some kinks to iron... More

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Additional Information about Treetops Resort

Also Known As:
Treetops Hotel
Treetops Hotel Gaylord
Treetops Resort Gaylord
Address: 3962 Wilkinson Road, Gaylord, MI 49735
Location: United States > Michigan > Otsego County > Gaylord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Gaylord
Hotel Class:3 star — Treetops Resort 3*
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