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Treetops Resort

3.0 of 5
Hotel website
3962 Wilkinson Road, Gaylord, MI 49735
Treetops Resort
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Ranked #5 of 14 Hotels in Gaylord
A recent review
4 of 5 stars reviewed 1 week ago
Gene6685 Alger, Michigan
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310 reviews from our community

Traveler rating
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    40
    35
    33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Alger, Michigan
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Thought I would quickly right a review to let people know the latest. This was my 10th year taking a group of 20 men (some good and some avg at golf) for a 2 night 3 round stay at Treetops. As usual the golf course was tough and challenging but for this early in the year very acceptable. The staff... More 

Was this review helpful? Yes 1
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you so much for your comments regarding your stay. We are glad to hear you and your group enjoyed yourselves on your 10th outing to Treetops, and that the rain held off long enough for you to get some golf in! Thanks again for the feedback, and we look forward to seeing you and your group again next year! More 

Brighton, Michigan
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Recently stayed here while on business. It was the end of the busy winter season and the place was dead. I can only imagine how cool this place must be when it's busy. Huge resort. Checked in and the man was very friendly. Opened the door to my room and it was massive. They are so outdated though. Everything needs... More 

Was this review helpful? Yes
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for your feedback. Please know that we do have renovations slated to begin in the future to our guestrooms. The process will take time, but we confident that the improvements we make will give out guests an even better experience at Treetops. I am glad to hear that you found our staff to be friendly and courteous during... More 

2 reviews
1 of 5 stars Reviewed 3 weeks ago

The few pros: Beautiful views in the fall. Close to downtown Gaylord Cons: Difficult layout. We had to check in at the maim building and drive to our room's building. There was no one at a service desk in our building and it's not like you can easily walk to the other set of rooms. Wood paneled walls, low water... More 

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TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for your feedback. I am sorry to hear that your stay last October was less than exemplary. We want every guest to have a wonderful time at Treetops, and knowing that we did not give you that experience concerns us. Please know that the challenges you had regarding your stay have been addressed. On a positive note, I... More 

49684
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 28, 2015

This review would have been better had the front staff better handled my call. It takes A LOT for me to complain. FINALLY got a weekend away from my son and all I wanted to do was relax, work out, use a sauna, and get a massage. Nothing in the gym worked. The sauna that was working was filled with... More 

Was this review helpful? Yes 1
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for your feedback. I am terribly sorry to hear that your stay at Treetops did not meet your expectations. I would love to have an opportunity to discuss the challenges you encountered during your time at Treetops, specifically the condition of your room, comments from the front desk staff and double billing you mentioned. I would like to... More 

Bay City, Michigan
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 13, 2015

Spent a Saturday night with the Hibernians at Treetops. Really enjoyed our stay. The hot tub in the snow was the best. People were extremely friendly and helpful. Rooms are getting a bit "tired" and could use some sprucing, but it was clean and spacious. Easy to get around the property via the shuttle. Sports bar was nice, food was... More 

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TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank so much for posting! We love having the Hibernians stay with us, and are happy to hear you had a good time during your visit. Thank you again for the feedback, and hopefully we will see you next year! More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 9, 2015

The place was very outdated , missing pieces to something in each part of the room. Cold draft in the hallway. No elevator to our room on the 2nd floor. Went with a very larg group for a hockey tournament and 5 kids ended up with a rash from unbalanced chemicals in the pool. Treetops may have nicer properties at... More 

Was this review helpful? Yes 1
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for your feedback. I am sorry to hear about the challenges you encountered during your group's visit to Treetops. Please know that the concerns you had about the pool have been looked into by our maintenance department. We do also have renovations set to begin in the near future. We know the process will take time, but are... More 

Michigan
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 22, 2015

Had a great time with the kids on the slopes and extreme tubing. Thought the hot tubs could be a little bigger, for the size of the place,the kids were disappointed it was packed after skiing. Great big rooms with two comfy queen sized beds and a couch. Planning a return trip next year.

Was this review helpful? Yes 1
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thanks for your feedback! Its great to hear that your family enjoyed themselves during your visit. We look forward to seeing you back at Treetops soon. Thanks again for posting! More 

Brownstown Township, Michigan
Contributor
20 reviews 20 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 20, 2015

Booked a long weekend with 2 other couples and their children for a ski get away. The hills were all in well groomed condition and staff was very friendly. We stayed at the Inn and I have to say I was quite surprised as to how run down things were! From the wooden trim around door ways, walls, pictures missing... More 

Was this review helpful? Yes 1
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for your feedback. I am sorry to hear that your stay was less than exemplary. Please know we do have renovations slated to begin in the near future. The process will take time, but we know the changes we make will give our guests an even better Treetops experience. On a positive note, I am happy to hear... More 

DeWitt, Michigan
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 8, 2015

Staff helpful and very friendly. Setting lovely. Food good. Room: not so much. Very, very dated. Very rough. Thin walls. Everthing seemed to shake, rattle, or creak. Lots of kids so lots of running in halls. Get a room on top floor at least. Price for room is too high considering the room you get.

Was this review helpful? Yes 2
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for your review. I am sorry to hear parts of your stay did not meet your expectations. We want every guest to have a great Treetops experience. Please know the we are planning to start the renovation process soon, and hope the changes we make will allow all our guests a more comfortable stay. On a positive note,... More 

Senior Contributor
31 reviews 31 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 8, 2015

What an awesome resort. Came with 3 friends and stayed in a two bed chalet type accommodation. Was clean and fresh. Golf courses are awesome and the package we had was excellent value for money. Restaurants and bars are close by and good value. Town is only a 5min drive away and has some great eateries and bars. Coming again... More 

Was this review helpful? Yes
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for your feedback! It is wonderful to hear you had such a great time at Treetops, and can't wait to see you back for the 2015 golf season. We hope it will be just as spectacular as your last visit. Thanks again for posting! More 

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