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All 14 Gaylord hotels

Treetops Resort

3.0 of 5 Resort   |   3962 Wilkinson Road, Gaylord, MI 49735
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Treetops Resort
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Ranked #5 of 14 Hotels in Gaylord
A recent review
5 of 5 stars reviewed 4 weeks ago
Dawn H
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293 reviews from our community

Traveler rating
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    36
    32
    31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at the lodge, beautiful place will recommend to others. Walked around the grounds seen the last of the colors on the trees. Very close to shopping and restaurants. Staff very friendly pool looked awsome, wish had time to swim.

Was this review helpful? Yes 2
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for the review! We are thrilled to hear you enjoyed your stay with us. I'm glad you got the catch the last of the fall color. Maybe we'll see you back this winter for some skiing? Thanks again for the feedback, and we look forward to seeing you back at Treetops! More

Ann Arbor, Michigan
Contributor
19 reviews 19 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 21, 2014

After a nightmare of an experience at the Inn. (Finding someone else's month guard in the sheets and having no running water in the room.) We were transferred to the Lodge. The Inn has a horrible roof, no elevators, no staff at a front desk, the carpet in hallway is duck taped together, the wallpaper is peeling off the walls,... More

Was this review helpful? Yes 1
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for your review. I am terribly sorry to hear about the challenges you encountered with your room at the Inn during your stay. Please be assured that our housekeeping and maintenance staff were made aware of the concerns you had regarding your room and have addressed them. I am glad to hear that your experience with your room... More

Contributor
11 reviews 11 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 20, 2014

I will concur with previous reviews regarding the poor quality rooms. The plus: room was large, heater worked well (although noisy) and it was quiet. The minuses: the room was dark. Four lights, all with low wattage bulbs. Two out of the four wall pictures were missing, the hangers still stuck in the walls. The wallpaper was peeling off the... More

Was this review helpful? Yes
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for your feedback, as it lets us know what areas we need to improve for our guests. I am sorry to hear the condition of your room was anything less than exemplary. Please know that we do have renovations slated to begin in the near future to all our accommodations. We are confident the changes we have in... More

Waterford, Michigan
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 18, 2014

10/10/14-10/12/14 The first room I had was awful! Stained. dirty carpet, dining table top was about to fall off, stained and excessively water spotted dresser and the carpet entering into the bathroom reeked of urine! Thank God for gorgeous fall colors! A shame. Nothing a good cleaning (steam clean the carpets at least) couldn't fix.

Was this review helpful? Yes 2
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for your feedback. I am truly sorry to hear your stay did not meet your expectations. Please know that your concerns have been addressed with our housekeeping and maintenance departments. We do have renovations slated to begin to our lodging accommodations in the near future. We are confident the changes we make will give our guests a better... More

Bend, Oregon
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 16, 2014

Fantastic stay in Beautiful Gaylord Michigan! What a true find in the countryside of Northern Michigan. I had the pleasure to visit this secluded resort and was very pleased with all that I found. Not only is there top class golfing but the surroundings of the fall colors were breathtaking! It was a scenic drive from the airport in Traverse... More

Was this review helpful? Yes 1
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thanks for the review! It is wonderful to hear you had such a great experience at Treetops. This time of year is especially beautiful with the fall color. I’m glad you enjoyed your room, and your visit to Legends on the Hill. Hopefully we will see you back again to take advantage of all the great winter activities we have... More

Grand Blanc, MI
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 6, 2014

Went to Treetops with my brother and Dad for a golf weekend. The courses are great. The golf facilities are great. The clubhouse is great. The golf course staff is great. However, the hotel rooms are far from great. The room is stuck in the 70s. Green sinks, toilet, and bath tub with gold hardware all accented by mildew. Cant... More

Was this review helpful? Yes 1
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for your feedback. While I am glad to hear you enjoyed the golf and our staff, I am at the same time sorry to hear about the challenges you encountered with your overnight room. Please know that we are beginning the renovation process in the near future. It will take time, but we know the changes we make... More

Ontario
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed October 3, 2014

This review is about the accommodations at the Treetops that were "less than exemplary" as has been experienced by many other reviewers. Our room in the Lodge was large and spacious, but the furnishings were dated and worn. The bed frame was loose and squeaky. The rugs that joined to ceramic did not have finishing strips and were tearing and... More

Was this review helpful? Yes 1
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for your feedback. It lets us know what areas we need to improve for our guests. I am sorry that your accommodations did not meet your expectations. Please know that our maintenance and housekeeping departments have been made aware of the challenges you experienced with your room. We do have renovations slated to begin in the near future... More

Coopersville, Michigan
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 24, 2014

There is nothing wrong with Treetops. I was visiting on business, so did not get to take in some of the beauty of the area. The rooms were very nice and clean. The facilities were great for our training. The best part for ME was the boot camp being held on Wednesday evening in the workout facility. Great fun and... More

Was this review helpful? Yes
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thanks for your review. Its great to hear you had an enjoyable stay during your business trip to Treetops. I'm especially glad you enjoyed the Boot Camp down in the fitness center! Thanks again for the feedback! More

Top Contributor
83 reviews 83 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 15, 2014

This was the fifth time i have stayed at Treetops. The golf is superlative and the courses were in fabulous condition. Just the best. The hotel/lodge continues to go downhill and is in serious need of renovation and renewal. The rooms have a musty order. The carpeting is stretching/buckling and needs to be replaced. The roof shingles and some of... More

Was this review helpful? Yes
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thanks for your review. It is great to know you enjoyed the golf here at Treetops. At the same time, I am sorry to hear other aspects of your stay were less than exemplary. We do have renovations slated to begin in the near future. It is a process that will take some time, but we feel the changes we... More

Kalamazoo, Michigan
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 11, 2014

I stayed here with my father in law and brother in law for a night and golf the next day. All I can say is wow. The golf was amazing. Course was perfectly manicured and the staff was very friendly. The hotel was a little dated but we were not there for the hotel. We played the Par 3 course... More

Was this review helpful? Yes
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for your feedback! It is wonderful to hear how great your trip to Treetops was, and we look forward to seeing you back again soon. Thanks again for the review! More

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Additional Information about Treetops Resort

Address: 3962 Wilkinson Road, Gaylord, MI 49735
Location: United States > Michigan > Otsego County > Gaylord
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Treetops Resort 3*
Number of rooms: 254
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Also Known As:
Treetops Hotel Gaylord
Treetops Resort Gaylord

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