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All 14 Gaylord hotels

Treetops Resort

3.0 of 5 Resort   |   3962 Wilkinson Road, Gaylord, MI 49735
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Treetops Resort
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Ranked #5 of 14 Hotels in Gaylord
A recent review
4 of 5 stars reviewed 1 week ago
alwaysreadyfortravel St. Johns, Michigan
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300 reviews from our community

Traveler rating
    125
    72
    38
    34
    31
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62
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31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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1 review
2 of 5 stars Reviewed 1 week ago via mobile

Fist the booked me in the wrong room, food was awful the kitchen couldn't get order right how hard is to make a burger done no pink asked for side of mayo first then saw my burger was not done he took it away and then brought the mayo when I had no burger and then preceded to charge me... More 

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St. Johns, Michigan
Top Contributor
80 reviews 80 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoyed a fun weekend cross country skiing at Tree Tops Resort, but were very disappointed in the cleanliness of our room. We were missing a ceiling tile in the bathroom, low water pressure from the faucet, missing a picture above one of the beds, and found an old used coffee ground packet in the coffee maker when we went... More 

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TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thanks for your review. I am sorry about the condition of your room upon check-in. Please know that both our housekeeping and maintenance departments have been made aware of the challenges you encountered. On a positive note it is great to hear you enjoyed the skiable feast during your visit to Treetops, and that you enjoyed our staff while you... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

This hotel is dirty and there are mice. I watched three brown mice run across the lobby of the inn. Also the water pressure was bad and the tap water tasted like blood. But the CHICKEN TENDERLOINS were amazing. Highly recommend the chicken tenders !!!

Was this review helpful? Yes 1
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for your review. I am so sorry to learn about the challenges you encountered during your time at Treetops. Please know that this is not a commonplace occurrence, and we have taken measures to ensure this does not happen in the future. Thank you again for your feedback, and again my apologies. I do hope we see you... More 

Detroit, Michigan
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My guy and I stayed at the Lodge at Treetops for the New Year's Eve holiday. After checking in we had a very romantic carriage ride in the woods with about 12 other people, which was very nice. Shortly thereafter we had dinner in one of the 3 restaurants and the food and drinks were very good. Our package included... More 

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TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thanks for your review! We are thrilled to hear you enjoyed ringing in 2015 with us here at Treetops. It is wonderful to know that you had a great time on the sleigh ride, and up at the Legends on the Hill and Hunters Grille. We can't wait to see you back to bring in 2016! Thanks again for the... More 

Sandusky, Michigan, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We stayed in a Chalet for the weekend to go skiing. The room was okay, the thermostat was stuck on and our room was quite warm, maintenance came but they really did not fix it. We just covered the heat registers with blankets. The shower drain was very slow, and we notified the front desk at check out. Overall it... More 

Was this review helpful? Yes
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for your feedback. I am sorry to hear about the challenges you encountered with your room during your stay. Please know that your concerns were brought to the attention of our Maintenance department, and both the heat and the slow drain have been taken care of. I am glad to hear that you enjoyed both the food and... More 

Port Huron, Michigan
1 review
5 of 5 stars Reviewed December 23, 2014 via mobile

i read many bad reviews about the Inn and was hesitant. But I asked for one of the remodeled rooms and it was very nice. Spacious, many updates including new tub/shower, kitchenette cabinets/sink, bath sink/countertop and carpet. Walls were nice too, not dated old wallpaper. We had a mini fridge, two queen beds, small kitchen table and two chairs, balcony,... More 

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TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you so much for your feedback! We are thrilled to hear you had such a great time at Treetops, and that you found the Inn to your liking. It's also great to hear that you were able to get out on the slopes and have some fun with the family. Hopefully we will see you all back to stay... More 

Gaylord, Michigan
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 18, 2014

50th Birthday surprise party at the Hunters grill with live band and overnight stay at the lodge with massage. The setting and area was great with beautiful fall colors with great views. The staff was not very helpful in working together between the spa bar/grill and lodge, they had me contact each place separately to arrange everything. The hunters grill... More 

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TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for your feedback about your experience at Treetops. While I am glad to hear your party went well, I am also sorry to hear about the challenges you encountered during your visit. Please know that your concerns have been addressed with the appropriate departments, including the food and beverage department and the spa. Thank you again for sharing... More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 27, 2014

We stayed at the lodge, beautiful place will recommend to others. Walked around the grounds seen the last of the colors on the trees. Very close to shopping and restaurants. Staff very friendly pool looked awsome, wish had time to swim.

Was this review helpful? Yes 3
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for the review! We are thrilled to hear you enjoyed your stay with us. I'm glad you got the catch the last of the fall color. Maybe we'll see you back this winter for some skiing? Thanks again for the feedback, and we look forward to seeing you back at Treetops! More 

Ann Arbor, Michigan
Contributor
19 reviews 19 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 21, 2014

After a nightmare of an experience at the Inn. (Finding someone else's month guard in the sheets and having no running water in the room.) We were transferred to the Lodge. The Inn has a horrible roof, no elevators, no staff at a front desk, the carpet in hallway is duck taped together, the wallpaper is peeling off the walls,... More 

Was this review helpful? Yes 4
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for your review. I am terribly sorry to hear about the challenges you encountered with your room at the Inn during your stay. Please be assured that our housekeeping and maintenance staff were made aware of the concerns you had regarding your room and have addressed them. I am glad to hear that your experience with your room... More 

Contributor
11 reviews 11 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed October 20, 2014

I will concur with previous reviews regarding the poor quality rooms. The plus: room was large, heater worked well (although noisy) and it was quiet. The minuses: the room was dark. Four lights, all with low wattage bulbs. Two out of the four wall pictures were missing, the hangers still stuck in the walls. The wallpaper was peeling off the... More 

Was this review helpful? Yes 1
TreetopsResort, Guest Relations Manager at Treetops Resort, responded to this review

Thank you for your feedback, as it lets us know what areas we need to improve for our guests. I am sorry to hear the condition of your room was anything less than exemplary. Please know that we do have renovations slated to begin in the near future to all our accommodations. We are confident the changes we have in... More 

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Additional Information about Treetops Resort

Address: 3962 Wilkinson Road, Gaylord, MI 49735
Location: United States > Michigan > Otsego County > Gaylord
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Treetops Resort 3*
Number of rooms: 254
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Also Known As:
Treetops Hotel Gaylord
Treetops Resort Gaylord

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