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Otsego Club, Resort and Conference Center

Certificate of Excellence
696 M-32 East, PO Box 556, Gaylord, MI 49735
Otsego Club, Resort and Conference Center
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48 reviews from our community

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Traveler rating
    23
    11
    8
    3
    3
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3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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    (48)
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    (5)
  • Jun-Aug only
    (23)
  • Sep-Nov only
    (11)
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    (9)
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

18 of us attended the Big Ticket Festival ... 14 teens from our church Youth Group and 4 chaperones. This was the perfect place for us to stay. The kids enjoyed staying in the Loft rooms with 2 twins down and 2 twins up on a loft, as well as the pool, shuffleboard, bad mitten and fire pit. The resort... More 

Was this review helpful? Yes 1
Ann Arbor, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

They should urgently update their promotional pictures! this is such a beautiful, harmonious, serene place. I love that the guest quarters are dispersed across the property and yet mostly still within totally easy walking distance of the main lodge, the bar or pub and the pool. Perfect place for multi-generational family get-togethers, but also for everyone else. The view from... More 

Was this review helpful? Yes 3
Liesel R, Social Media Coordinator at Otsego Club, Resort and Conference Center, responded to this review

Thank you so much for your wonderful review! We will post some new and updated images immediately. We hope to see you back soon! More 

Birmingham, Michigan
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 27, 2014

The privately run, winter ski resort, is a gem. It is the perfect place for family's that love to ski and appreciate world class amenities. I am convinced that this is the only place in Michigan that gives parents the comfort of knowing that their children are always safe here skiing on their own. My kids were skiing by themselves... More 

Was this review helpful? Yes 4
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed December 9, 2014

We do an annual family ski weekend with two other families. We love the Hilltop Lodge, because we get nicely appointed large rooms with the semi-private and beautiful lodge common area. The skiing is good, not great, but the best advantage is the lack of lines and crowds. The property is expansive, and there are many options for fun, including... More 

Was this review helpful? Yes 3
Liesel R, Social Media Coordinator at Otsego Club, Resort and Conference Center, responded to this review

Thank you for taking the time to review the Otsego Club! It is great that you are able to come up and spend some quality ski time with your family every year, we are pleased to have you. We hope to continue to meet and exceed your expectations. See you on the slopes! More 

Michgian
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 29, 2014

I'm a five star kind of gal who has traveled the world. (at one time I lived in Vail, Colorado - on the golf course). No, this is not the Ritz or The Greenbriar, but it is FANTASTIC for laid-back golf and ski fun. If you have children and want to ski/snowboard, this place is THE BEST. Come prepared for... More 

Was this review helpful? Yes 2
Liesel R, Social Media Coordinator at Otsego Club, Resort and Conference Center, responded to this review

Thank you for your fantastic review of our "little gem up north". We are so pleased that you have enjoyed your time with us. We look forward to seeing when the snow flies! More 

Lake Leelanau, Michigan, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 29, 2014

I met a high school buddy there this summer for the day- we enjoyed Lunch and Dinner and the service as always was stellar. The staff are outstanding. I Love the Old time feel of this property and have stayed many times over the years- My wedding took place there in 1979 so I am a fan always. If anything... More 

Was this review helpful? Yes 3
Liesel R, Social Media Coordinator at Otsego Club, Resort and Conference Center, responded to this review

It is awesome hearing stories from our long time patrons!! It sounds like we must be doing something right if you are still coming back after all of these years. Thank you for all the kind words and I will be sure to pass along your praise to the staff. We hope to see you soon, think snow! More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 27, 2014

We love staying at the club during ski season. It is very convenient and the rooms are great, not at all what I would expect from a ski resort. The rooms were very clean and extremely comfortable. The restaurants are delicious and the staff is courteous and helpful. This is the first time we stayed in the summer. The pool... More 

Was this review helpful? Yes 3
Liesel R, Social Media Coordinator at Otsego Club, Resort and Conference Center, responded to this review

It is great to hear that you had an enjoyable stay with us and thank you for praising our service. We invest a lot of time in effort to train our team to ensure the highest level of personalized service. I am glad to hear that you gave us a try in summer season as well. Your loyalty is greatly... More 

Otsego, Michigan
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed September 24, 2014

This club truly understand customer service. The buildings were old but they were clean and comfortable. All items in good working order. We stayed in the Blue Spruce. It was a bit difficult navigating the stairs with multiple suitcases etc. Luggage carts were wagons...a bit primitive but it worked out fine. The Wi-Fi was basically non existent in the room... More 

Was this review helpful? Yes 3
Liesel R, Social Media Coordinator at Otsego Club, Resort and Conference Center, responded to this review

Thank you for taking the time to review our property! We are so pleased that you enjoyed your stay, customer service is of course, our highest priority. We are working on the internet issues, hopefully they will be all worked out by the time you come and stay with us again. Thanks again! More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed September 21, 2014 via mobile

We stayed here for a wedding. The grounds/golf course are very well kept...you can see the money and labor used to upkeep it. The hotel rooms are very outdaw with a stale smell. We found a sock under our bed and the room was very dusty...again cleanliness of the room was not a concern to the front desk. We were... More 

Was this review helpful? Yes
Liesel R, Social Media Coordinator at Otsego Club, Resort and Conference Center, responded to this review

Thank you for the praise on our golf course/grounds and I do hope you enjoyed the wedding as well. Even more importantly is our disappointment to not have met your expectations. The issues that you mentioned will be addressed to prevent them from happening again. Once again we do appreciate your feedback as an opportunity to become better More 

Toronto, Canada
Level Contributor
96 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed September 10, 2014

This must have been quite a place in the 70's since everything is of very high quality. Unfortunately a lot is original. The beds are terrible, the washrooms and lighting are poor and there is no Wi-Fi in the rooms. Aside from that carping, it is actually very nice. The main lodge and restaurant are very nice and service is... More 

Was this review helpful? Yes
Liesel R, Social Media Coordinator at Otsego Club, Resort and Conference Center, responded to this review

Thank you for taking the time to send us your comments. We are indeed proud of the history of the resort as we are celebrating our 75th anniversary which gives the buildings a lot of charm with the original set up as you mentioned. I am very sorry the bed was not up to your expectations as it obviously is... More 

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