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Extended Stay America - Detroit - Farmington Hills

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27775 Stansbury Boulevard, Farmington Hills, MI 48334
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Extended Stay America - Detroit - Farmington Hills
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65 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Detroit - Farmington Hills
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West Bloomfield, Michigan
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 25, 2013

This hotel is the dirtiest, dingiest hotel we have ever experienced. The hallway smelled like pickles and the room smelled like wet dog. We requested the 1 bedroom suite and it was just one big room with a divider for the sitting area. There were no drinking cups provided in the room. The carpet was so gross and dirty that... More 

Helpful?
4 Thank Stacey J
Manager_11525, General Manager at Extended Stay America - Detroit - Farmington Hills, responded to this review

Stacey - Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry that you did not have a pleasant experience with us, and that you had to cut your stay short. To prevent this from happening again, my team and I are working together to correct the type of concerns you had.... More 

Farmington Hills, Michigan
1 review
5 of 5 stars Reviewed June 23, 2013

I really like this place alot... When staying at a new place, I prefer to be in a hotel where the staff are friendly and a good room service is provided for the guests, ESA does this both and makes me feel comfortable by helping me find places and services that are close by. Its location is just perfect, close... More 

Helpful?
Thank bala S
Manager_11525, General Manager at Extended Stay America - Detroit - Farmington Hills, responded to this review

Bala - I appreciate you taking the time to write such a wonderful review. I'm so pleased to hear that your experience with us was a positive one. It was a true pleasure having you as our guest and we look forward to having you visit with us again in the future. More 

Farmington Hills, Michigan
1 review
4 of 5 stars Reviewed June 17, 2013

I have been in this hotel since May and I love almost everything. They offer great services and the staff is very understanding, always willing to help, and very friendly. The kitchen is a plus for those like me who enjoy cooking and the hotel's location is in close proximity to a variety of restaurants and coffee shops. The laundry... More 

Helpful?
Thank Grace M
Manager_11525, General Manager at Extended Stay America - Detroit - Farmington Hills, responded to this review

Grace - Thank you so much for posting a review of our property. I'm so pleased to hear that you took advantage of having a fully equipped kitchen in your room. As well, I'm glad our location was convenient with a variety of restaurants and shopping in the area. Thank you again for sharing your comments with us. We look... More 

Hyderabad, Andhra Pradesh, India
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 17, 2013

I was in this hotel from Jan to March 2013 on a business trip. Hotel is located in a very good location which was nearby to my office and had a couple of restaurants nearby and a coffee shop to help me beat the chill in the winter.The internet service was good, speeds are upto the mark. Laundry didn't give... More 

Helpful?
Thank Jayakrishna T
Manager_11525, General Manager at Extended Stay America - Detroit - Farmington Hills, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you had a pleasant stay and our wireless service was up to your standards. I am sorry to hear that you didn't have access to any gym facilities during your stay; please let the front desk know about this concern if... More 

2 reviews
5 of 5 stars Reviewed April 4, 2013

The people are always the heart of any business or Corporation and they can make or break of th of the customer especially in t especially in the service business like extended stay hotel. I would like to commend mgr. Cindy Calwell, Carol Erica and Wanda for making my stay there for the last 6 months a very pleasing and... More 

Helpful?
Thank 1jordan1
Manager_11525, General Manager at Extended Stay America - Detroit - Farmington Hills, responded to this review

The staff and I read your review, and would like to thank you for writing such glowing things about members of the team and the customer service you received overall. We are so happy to provide a warm and welcoming environment for all of our guests. You are right when you say that the people are the heart of any... More 

Fayetteville, North Carolina, United States
1 review
5 of 5 stars Reviewed March 25, 2013

I can only start with wow!!! I started a new position in Fenton, Michigan and I needed a place to stay for the first year since my family would nt be with me. i had stayed years ago in Atlanta at an Extended Stay so I gave them a shot, many came up, but I chose the one in Farmington,... More 

Helpful?
Thank drelam
Manager_11525, General Manager at Extended Stay America - Detroit - Farmington Hills, responded to this review

I appreciate you taking the time to write such a wonderful review. I'm thrilled that you felt like you were at home. That is truly the goal we have for all of our guests. It's refreshing to see that your time with us during your family's visit was like a vacation. Thank you again for your review. It was such... More 

New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 4, 2013

I called the corporate reservation line to book a long term reservation at this location. I was asked if I wanted a smoking or non smoking room. I advised the reservationist that Michigan has had a hotel non smoking policy in effect since May 1, 2010 and he responded: " Well, the computer says..." I am an avid non smoker... More 

Helpful?
1 Thank Linda A
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Farmington Hills, responded to this review

I would like to personally thank you for taking the time to write about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a ""home... More 

Farmington Hills, Michigan
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed January 8, 2013

Too many problems to count: Laundry room has only 2 working dryers out of 6; 4 washers for entire hotel. Always a back up. People move your laundry or leave theirs. No staff oversight. Won't install new dryers, has been this way for months. Have complained to corporate, they did nothing to fix problem. Guest smoking is a real problem.... More 

Helpful?
4 Thank Susan L
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Farmington Hills, responded to this review

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I... More 

Farmington Hills, Michigan
1 review
5 of 5 stars Reviewed December 19, 2012

Best home away from home! Everyone treated me like family! My room and the hotel were clean and cheerful, with a very comfortable bed. Cindy, Wanda, Carol, Erika, Ebony, and the rest of the staff were always friendly and made me feel at home right away. They worked with me and were very accomodating on my individual needs for the... More 

Helpful?
Thank Nancy R
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Farmington Hills, responded to this review

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More 

Farmington Hills, Michigan
1 review
4 of 5 stars Reviewed December 16, 2012

The staff and the management are top notch. They all go out of their way to make the stay as positive as possible. Any and all issues that I have had have been resolved quikly and efficiently. The rooms are comfortable and clean. The t.v. is a good quality flatscreen. The continental breakfast is a great addition for the hotel.... More 

Helpful?
Thank FRZ09
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Farmington Hills, responded to this review

Thank you for your kind words. We appreciate your continued business. It's great to hear your feedback that you are enjoying the upgraded televisions and our new Grab and Go breakfast. Thank you for sharing with us. More 

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