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Extended Stay America - Detroit - Farmington Hills

2.5 of 5
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27775 Stansbury Boulevard, Farmington Hills, MI 48334
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Extended Stay America - Detroit - Farmington Hills
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Ranked #7 of 10 Hotels in Farmington Hills
A recent review
5 of 5 stars Reviewed September 14, 2013
Toi N Phoenix, Arizona
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56 reviews from our community

Traveler rating
    24
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    2
    6
    11
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9
4
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19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Detroit - Farmington Hills
See the most recent reviews
A TripAdvisor Member
3 of 5 stars Reviewed October 17, 2013

employees at the reception are really nice. this place needs to improvise on cleanliness and odour in the rooms.carpets needs to be changed. Rest are good. i might probably stay in future if above things are taken care.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Farmington Hills, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you were not completely satisfied with your stay and I hope you will contact me so we can discuss it. We expect a renovation in the future and that will include new carpeting, also we sometimes have long term guest who... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 4, 2013

Stayed in the hotel for 30 days. Rooms are not really designed for an "extended stay"!! Just a hotel room with a small kitchen area! Room was very dirty, spider webs in bathroom, food on walls, stains on bed spread! Overall conditions of the hotel were average at best! Rooms cleaned once a week? You get 4 towels, if you... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Farmington Hills, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the spider webs and stains on the bedspread is truly regrettable. We are very sorry for your experience and our team is working together to ensure this never happens again. Our goal is to make you feel like this is... More 

Farmington Hills, Michigan
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 28, 2013

I have been a guest resident at ESA Farmington Hills for months. I've had a lot of problems during my stay; many resolved through the manager. There are good things here, but internet access/reliability and speed is NOT one of them now. That is why I am giving this hotel a poor rating; internet access that is reliable and reasonably... More 

Was this review helpful? Yes 3
Phoenix, Arizona
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 14, 2013 via mobile

I have stayed at Extended Stay in Michigan before, but the Farmington Hills location is the best hands down! Its located in the beautiful suburb and close to the interstate. Its also close to gas stations, a post office, nail salon and restaurants. The grounds were clean and manicured. I made my reservation online, but when I called to ask... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Farmington Hills, responded to this review

Toi - I appreciate you taking the time to write such a wonderful review about our hotel. It's always a pleasure when our guests have a positive experience at our hotel and in the Farmington Hills area. Our goal is to make you feel like this is your "home away from home". I am glad to read that you were... More 

Cary, North Carolina, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 3, 2013

I called on 8/21 around 1:30 in the afternoon and a young man answered the phone and he was extremely rude. I have stayed at a lot of hotels throughout Mi, and this was the worst customer service I have ever dealt with. The front desk should be the most important because its the first experience that a customer has.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Farmington Hills, responded to this review

I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that a member of our staff did not attend to your needs properly or in a professional manner. As this hotel’s manager, I can assure you that I have addressed this them personally and will be coaching the entire team on how to provide... More 

Jackson, Michigan, United States
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed August 24, 2013

After reading the scattered reviews of this place on here, I decided to only book 2 rooms for one night before deciding to stay longer. I ended up staying 3 nights all together. I booked this trip through Orbitz, upon arrival the clerks told me they had never had anyone book through this company before. The rooms were clean, hallways... More 

Was this review helpful? Yes 2
Philadelphia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 14, 2013

I give this a 5 star rating not to indicate that this is a "5 star" experience. A Four Seasons this is not. What it is is a clean, totally comfortable, completely adequate, quiet, convenient, excellently managed place to stay. Upon arrival, I wanted to double check that our room was smoke free as advertised having had a very bad... More 

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Manager_11525, General Manager at Extended Stay America - Detroit - Farmington Hills, responded to this review

I appreciate you taking the time to write such a wonderful review about our property in Farmington Hills. It's great to hear that you had a pleasant stay and felt comfortable at our hotel. As well, I am glad that our location was convenient for you and your family. The staff and I would like to thank you again for... More 

New York City, New York
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 8, 2013

When I first arrived at this hotel I was happy with its location and friendly staff. However, later that night I had a HORRIBLE experience where some of the other guests were partying until 2am. The windows at this hotel are thin at best and I could hear every word, laugh, song and expletive coming out of their mouths. I... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Farmington Hills, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies for the inconvenience of having your stay cut short. Still, we are vey pleased to hear the staff was friendly and to know that we were able to turn a bad experience into a positive. Thank you again for posting... More 

Farmington, Detroit MI
1 review
4 of 5 stars Reviewed July 2, 2013

The hotel staff, from the manager to the environmental specialists, are very responsive to customer's service requests. The staffs make a genuine effort to attend to the customer's requests. Additionally, the hotel is clean and quiet with easily accessible amenities. I would recommend this hotel to friends and family and other extended stay travelers. BU

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Farmington Hills, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding the staff and how they provided such great service to you during your stay at our hotel. We value your comments and we are excited that you will recommend our hotel to your friends and family. Thank you again for posting your review.... More 

Chicago, Illinois
1 review
4 of 5 stars Reviewed June 28, 2013

We stay here for a week, twice a year when visiting family in the area. The location is very convenient (quick access to expressways for Ann Arbor, Detroit and Southfield) and the manager and staff have been unfailingly friendly and helpful through the many years we've been going. The accomodations aren't upscale (wouldn't expect it at this price) but they... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Detroit - Farmington Hills, responded to this review

The staff and I read your review, and would like to thank you for writing such positive things about our hotel and staff. I am glad to read that you were pleased with the recent upgrades we are making and we are happy that you take full advantage of our fully equipped kitchens and the breakfast bar. It's always a... More 

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