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Holiday Inn Farmington Hills/Novi

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37529 Grand River Avenue, Farmington Hills, MI 48335
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Holiday Inn Farmington Hills/Novi
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Holiday Inn Farmington Hills/Novi
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113 reviews from our community

Traveler rating
    53
    32
    11
    6
    11
See reviews for
20
8
4
57
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
14 reviews 14 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I stayed at the Holiday Inn for two weeks and it was a great. The rooms are well sized, it is very clean and the staff is just amazing! They are very helpful and friendly people that gave me the feeling of being very welcome- Small critic: The walls are not the best in regards of soundproof and at the... More 

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San Leandro, California, United States
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We enjoy staying at this hotel every year when we visit our daughter and her family. They are friendly and very responsive to any requests or concerns we have. We especially appreciate the morning breakfast service, and always chose this option when reserving. This hotel had very nice accessible rooms, but most have a tub instead of a roll-in shower.

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Ryan G, General Manager at Holiday Inn Farmington Hills/Novi, responded to this review

Dear Anne B, Thank you for taking the time and writing a comment about your resent stay with us. We are glad to hear that you enjoyed your room and the staff were accommodating. We look forward to seeing you next year. Thank you! Ryan Gauthier GM More 

Detroit, Michigan
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The rooms are nice and the beds very comfortable. The biggest complaint I have is the water. There is not 'warm' in the showers; the water is either freezing cold or scalding hot. The food at the restaurant is good and prices are reasonable but the service is awful. I went at the beginning of dinner and was the only... More 

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rachelinthesnow, Manager at Holiday Inn Farmington Hills/Novi, responded to this review

Thank you for your review. I'm glad you enjoyed the guest room. Thank you for letting us know about the service in the restaurant, and about the water issue in the room. I have addressed both concerns, and I can assure you on your next trip to Farmington Hills you will not experience these concerns. Thank you, Ryan Gauthier More 

Chicago, Illinois, United States
Top Contributor
56 reviews 56 reviews
21 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed February 12, 2015

Was here for a family occasion. And found that my bed ruffle had a white substance on it. I told the front desk who was training new employees. The manager.Shellie. simply stated '' they change linen everyday. I will let house keeping know tomorrow' She did not offer to put me in another room until i walked back down and... More 

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Ryan G, General Manager at Holiday Inn Farmington Hills/Novi, responded to this review

Dear Bertram, Thank you for your feedback. I apologize to you how Shelly handled the situation, and I'm extremely glad that Monique was able to address your concerns. We will be using this as an example of customer service in our next meeting. Thank you, Ryan Gauthier GM More 

Waterford, Michigan, United States
Top Contributor
139 reviews 139 reviews
64 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed January 29, 2015

I have stayed in this property years ago and it is still nice and clean and easy to get to. The staff is very friendly and helpful! I attended an Excel course for two days and it was nice the only problem I had is the quick lunch offered the second day was the same as the first. Plenty of... More 

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Senior Contributor
29 reviews 29 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 24, 2015

I stayed on an overnight business trip with a group of cohorts from our company. The staff is always attentive, the rooms comfortable and the location ideal. The only bad parts were being awakened at 8:07 am by housekeeping the day of departure and finding out the breakfast buffet ends at 9. I would stay here again and would recommend... More 

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Ryan G, Manager at Holiday Inn Farmington Hills/Novi, responded to this review

Thank you for the great review. I do apologize about the early wake up call from housekeeping. I can assure you that is not normal hotel policy. We will review proper procedures in our next staff meeting. Thank you, Ryan Gauthier General Manager More 

Canton, Michigan
Contributor
17 reviews 17 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed January 17, 2015 via mobile

I booked a room through the holiday inn website for a 2 double bed suite. With reservation in hand I showed up to the front desk and they said they had changed it to a king suite without calling me. We had 3 people in our party, 1 bed AND it was my birthday! Sounds like a party right? Instead... More 

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Ryan G, Manager at Holiday Inn Farmington Hills/Novi, responded to this review

Dear Jennifer, I apologize for the hotel not being able to honor your room type, and the terrible birthday you experienced . Unfortunately, we were experiencing unexpected maintenance issues on a couple of double rooms. I would like to award you a free night on us. Please reach out to me directly, and I will make sure this happens. Sincerely,... More 

Rockford Mi
Reviewer
5 reviews 5 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 30, 2014

This hotel is great. Clean, Quiet, great location off the highway. Room service was fast and yummy. The only issue I had was the cleaning people knocked on my door at 9am. If my check out time is at 11, I feel they shouldn't be knocking at 9am. I will admit I didn't have my do not disturb sign out,... More 

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Ryan G, General Manager at Holiday Inn Farmington Hills/Novi, responded to this review

Thank you for the great review and the 5 Stars. Happy Holidays! Ryan Gauthier General Manager More 

Comstock Park, MI
Top Contributor
207 reviews 207 reviews
73 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed December 18, 2014

Great place to stay close to Detroit. A little confusing to get to coming from the north but just go straight when you get off the highway. Rooms are well appointed. Our room was quiet and beds were quite comfortable. Cannot speak for any of the amenities offered as it was an overnight stay. I will stay again and recommend... More 

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Ryan G, General Manager at Holiday Inn Farmington Hills/Novi, responded to this review

Dear Adam56, Thank you for your feedback, and for the 5 stars. Happy Holidays! Ryan Gauthier General Manager More 

Boston, Massachusetts
Contributor
13 reviews 13 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 22, 2014

I had a great stay here for a week. Clean, nice decor, bustling but not too noisy. I bought a voucher for breakfast and the breakfast buffet was very good and there was a decent selection. Room was nothing special, very hotel average but nothing bad. Shampoos were Bath and Body works Coconut Lime Verbana. Pool and hot tub were... More 

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