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Gatehouse Suites East Lansing

1600 East Grand River Avenue, East Lansing, MI 48823-4905
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Gatehouse Suites East Lansing
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Gatehouse Suites East Lansing
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122 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Skippack, Pennsylvania
Level Contributor
74 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This is an old Residence Inn. For whatever reason it is no longer. The rooms are beginning to become run down. The pool was padlocked and the water lever low. The exterior is showing age from neglect. The place is in major need of updating. There is no room service on the weekends so make sure you get your towels... More 

Was this review helpful? Yes
Erie, Colorado
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I hate to write a review like this, but I wish I would've known before we booked our stay here. We took a group of high school students in late May for a competition at MSU. We chose this hotel because of the proximity to MSU, the kitchens and the pool. We booked three rooms, two which were suites. One... More 

Was this review helpful? Yes 2
Caitlin M, Director of Sales at Gatehouse Suites East Lansing, responded to this review

Dear N5109Q, I would like to express my sincere apology for your experience with your recent stay with us. I would also like to ensure you that we have recently switched over management and are doing our best to improve the overall hotel and guest experiences on a regular basis. We appreciate your feedback. If there is anything I can... More 

Travelers are raving about these East Lansing hotels

chicago
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

I paid for the stay through Priceline, the hotel hit me again with $152.56. I called the hotel and they told me it will get credited to my account within 5 business days, guess what, nothing happened. I opened a dispute through my credit card and the credit card company said it may take one or two billing cycles. What... More 

Was this review helpful? Yes
Caitlin M, Director of Sales at Gatehouse Suites East Lansing, responded to this review

Dear ontheroad706, Thank you for taking the time to review us and I apologize that we fell short of your expectations for your stay. During the time of your stay our connection with 3rd party sites, in your case price-line, had been experiencing connection error that prevented our computers from communicating. We did release the funds on our end however,... More 

Ohio
Level Contributor
90 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed June 23, 2015

This hotel was clean, affordable and had nice suites. Kitchenettes were nice, but I didn't use it because I was just there one night. The check in person was very nice. It took some time to figure out the TV, which required some jury-rigging. But for the price, I lived with it.

Was this review helpful? Yes
Kevin S, General Manager at Gatehouse Suites East Lansing, responded to this review

We appreciate you taking the time and sharing your thoughts. We are working hard to ensure that every guest experiences clean and friendly. The TV can get a bit tricky but I'm happy it was not a hassle for you. We would love to have you back in the future if ever you are in the East Lansing area. Thanks... More 

Hastings, Michigan, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 21, 2015

We had a Very enjoyable stay. It was very clean, quiet and very spacious accommodations, much like a small apartment. We would definitely stay there again and we highly recommend this place. People were very accommodating.

Was this review helpful? Yes
Kevin S, General Manager at Gatehouse Suites East Lansing, responded to this review

Thank you so much for taking the time out to review the Gatehouse Suites. We really appreciate the kind works are we are thrilled that you had an enjoyable stay with us. We look forward to having you here with us us again in the future. Again, thank you for sharing your thoughts eith us. More 

Heflin AL
Level Contributor
163 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
1 of 5 stars Reviewed May 18, 2015

We were in E Lansing for the MSU School of Law graduation. Our reservations were changed due to maintenance problems and there our adventure begins. We reserved three rooms but when we checked in we only had one studio available. AJ at the front desk tried to help by calling the manager about another room and another person who may... More 

Was this review helpful? Yes 2
Kevin S, General Manager at Gatehouse Suites East Lansing, responded to this review

I am very sorry for your experience during your time here at the Gatehouse Suites. It is an unfortunate situation that we try our best to prevent. We try our best to accommodate each and every one of our guest but we fell short. This is something we are not proud of and on behalf of the entire staff here... More 

Boston
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed April 29, 2015

We stayed for only one night while we were visiting Michigan State. It was pretty grungy - nothing seemed very clean. Hotel room layout was good with a little kitchen, but we didn't need that. Worst part is that they have a nonsecure wifi and I stupidly left my computer on all night, connected to it. Woke up in the... More 

Was this review helpful? Yes 1
Kevin S, General Manager at Gatehouse Suites East Lansing, responded to this review

Thank you for taking the time to reveiw the Gatehouse Suites East Lansing. I am terribly sorry that you did not experience a great stay duirmg your travels. I can assure you that changes have been made so that these issues do not occur moving forward. Again, thank you for your feedback it is greatly appreciated. More 

Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 23, 2015

I arrived and the lobby was empy. After waiting an hour in a empty hotel lobby I got in my car and called Expedia to attempt to get a refund. To move me to another hotel Expedia had to call the hotel to verify that there was no answer. At this time the staff returned and I went into the... More 

Was this review helpful? Yes 1
Kevin S, General Manager at Gatehouse Suites East Lansing, responded to this review

I again want to apologize for the experience you had here at the Gatehouse Suites. It is something we are not proud of and should not have happened. I am happy I was able to speak with you and get you taken care of to the best of my ability. Thank you for taking the time and sharing your thoughts. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 8, 2015 via mobile

Place was dirty and grungy, lobby has a security lock door like a bank teller, sure sign you are in a bad area, never again. The bathroom floor looked like it had not been cleaned in a year, no thanks

Was this review helpful? Yes 2
Kevin S, General Manager at Gatehouse Suites East Lansing, responded to this review

I am truly sorry your stay was not up to your expectations. We have and will continue to work hard so that issues like these no longer exist. Thank you for your time and honesty, as we take each review into consideration in the process and becoming a better facility. More 

Level Contributor
102 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed March 25, 2015

I've stayed at the Gatehouse Suites numerous times throughout the years. The suites are apartment-style, with full kitchen and big bedrooms. The rooms have always been clean, and it is in a very quiet area of East Lansing--however, it has close access to many restaurants, the interstate, and main campus. Plenty of safe and well-lit parking. The hotel staff are... More 

Was this review helpful? Yes 1
Kevin S, General Manager at Gatehouse Suites East Lansing, responded to this review

Thank you for taking the time to review the Gatehouse Suites East Lansing. I am thrilled that you enjoy your time here and continue to visit our establishment. We will continue to make your stays enjoyable in the future. Again, thank you for your time. It is greatly appreciated. More 

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