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Candlewood Suites - East Lansing M.S.U

3.0 of 5 3545 Forest Road, East Lansing, MI 48910
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Candlewood Suites - East Lansing M.S.U
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Candlewood Suites - East Lansing M.S.U
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76 reviews from our community

Traveler rating
    20
    33
    11
    9
    3
See reviews for
14
12
15
28
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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  • German first
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    (76)
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    (13)
  • Jun-Aug only
    (18)
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    (22)
  • Dec-Feb only
    (23)
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Tampa, Florida, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

nice room, nice little kitchenette. wifi clocking in at .5mb /s consistently. very annoying, can't do pandora or youtube without buffering. remote desktop also very slow. wall unit AC, but not too loud. the gym is a joke, broken equipment - only option is to pay $10/day to use the U.Club attached gym.

Was this review helpful? Yes
Amy S, Assistant General Manager at Candlewood Suites - East Lansing M.S.U, responded to this review

Thank you for taking the time to provide feedback. As a valued guest your opinion matters and allows us to continuously improve our service and product. We apologize, as we obviously fell short of meeting your expectations in regards to the fitness center and internet. I would invite you to call me directly if you would like to discuss your... More 

1 review
5 of 5 stars Reviewed December 19, 2014 via mobile

I stayed there whilst working in Lansing. The room had everything I needed, free wifi, great Ethernet speed, small kitchen. Basically everything I needed to do work & relax. Also, the staff went out of their way to be helpful. Absolutely pleasure to stay there. I look forward to my next visit to Michigan.

Was this review helpful? Yes
Amy S, Assistant General Manager at Candlewood Suites - East Lansing M.S.U, responded to this review

Thank you for choosing the Candlewood Suites and for taking the time to leave a review. It is wonderful to hear that you enjoyed your overall stay with us. We hope to see you again next time you are in the Lansing area! More 

Pittsburgh, Pennsylvania
Senior Contributor
41 reviews 41 reviews
39 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed November 16, 2014

I paid $97 under a corporate rate for a Saturday stay. If you are interested in taking advantage of the MSU Country Club, you might appreciate this hotel, but my experience had me regretting I didn't find out about the nearby Holiday Inn Express until it was too late to cancel this one. The extra four bucks would have bought... More 

Was this review helpful? Yes 2
Amy S, Assistant General Manager at Candlewood Suites - East Lansing M.S.U, responded to this review

Thank you for choosing the Candlewood Suites and for taking time to leave a review. We appreciate all feedback as it is our best tool for improvement. I sincerely apologize for any inconvenience your experience with the TV or bed may have caused you during your stay. While you have many options when traveling to the Lansing area I hope... More 

UNIONTOWN, OH
Top Contributor
129 reviews 129 reviews
77 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed October 22, 2014

I was traveling to Lansing for business and found that there were very few hotels with availability due to a football game at MSU. I was very surprised that this hotel had a room considering it is at MSU. It didn't look like the typical Candlewood hotel. I was put in a handicap room that had a large living room... More 

Was this review helpful? Yes
Amy S, Assistant General Manager at Candlewood Suites - East Lansing M.S.U, responded to this review

Thank you for choosing the Candlewood Suites and for leaving a review. I apologize for any inconvenience you experienced due to the shower in your original room. I am glad our staff was able to make the situation better for you during your stay. On your next visit to the Lansing area I hope you will stay with us again!... More 

1 review
3 of 5 stars Reviewed October 10, 2014

I had booked a room here because the Kellogg Center was full. My daughter is a theater major and was appearing in a production the weekend I booked. Little did I know that it was not only a football weekend but it was Homecoming weekend. Be careful travelers... The prices double for home games and quadruple for homecoming weekend. When... More 

Was this review helpful? Yes
Amy S, Assistant General Manager at Candlewood Suites - East Lansing M.S.U, responded to this review

Thank you for choosing the Candlewood Suites and for leaving feedback about your stay. I apologize for any inconvenience or confusion that was caused by our special event pricing. The high demand due to MSU home football games does impact our rates during the fall. While I understand your concern with the football pricing I hope that you will choose... More 

Sarasota, Florida
Top Contributor
62 reviews 62 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 6, 2014

The rooms were all renovated in 2014 and they were done nicely. The basic "suite" has only a queen bed but a full size refrigerator, dishwasher and microwave and two burner stove top. The décor is subdued but inviting. The lobby looks more like a cheap motel when you walk in so the rooms were a nice surprise. All amenities... More 

Was this review helpful? Yes
Amy S, Assistant General Manager at Candlewood Suites - East Lansing M.S.U, responded to this review

Thank you for choosing the Candlewood Suites and for taking the time to leave a review! It is great to hear that you enjoyed your stay and the amenities offered by the University Club. We hope to see you again soon! More 

1 review
5 of 5 stars Reviewed October 3, 2014

I booked with candlewood suites for a business trip and liked the room. Nice lay out and the kitchenette is nice. They really shined when I got a flat tire in the rain. Their events cordinator Calvin went out to help change the tire in the rain. Made a bad day better.

Was this review helpful? Yes
Amy S, Assistant General Manager at Candlewood Suites - East Lansing M.S.U, responded to this review

Thank you for choosing the Candlewood Suites. I am so sorry to hear that you experienced car trouble during the rain but I am glad Calvin was here to help! I hope we will see you again soon. More 

Cambridge, Canada
Contributor
13 reviews 13 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 16, 2014

We rented 2, one bedroom suites for 4 friends. The booking clerk suggested that ordinary suites have only one queen bed, while the accommodation we booked also had a hide-a-bed in the living room (50% more expensive). Unfortunately, the hide-a-bed isn't made up and we had to search out linens and pillows. Also, the unit is only stocked with coffee... More 

Was this review helpful? Yes 1
Amy S, Assistant General Manager at Candlewood Suites - East Lansing M.S.U, responded to this review

Thank you for reviewing your recent stay at the Candlewood Suites. We are glad you enjoyed your stay with us and hope to see you again soon! More 

Farmington Hills, Michigan
Top Contributor
50 reviews 50 reviews
15 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed August 30, 2014

The rooms have been recently updated. Very clean. Our room was spacious, bed was comfortable although a little squeaky when rolling over. Tons of storage space. Full kitchen with glass dishes, silverware, coffee maker, full size fridge with freezer, 2 burner stovetop and microwave. Staff was pleasant. Small lobby but that didn't matter to us. They also have a small... More 

Was this review helpful? Yes
Herndon, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 26, 2014

Previous stays at this property have been nothing but positive, from housekeeping to the general manager. So, was dismayed when the ball was dropped by several staff members during our stay this past weekend while moving our MSU girl into her apt. I'm on crutches & dad is serving in Iraq, so at a time when customer service should have... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites - East Lansing M.S.U, responded to this review

Dear DEW0887, Thank you for taking the time to express your thoughts and concerns. Please accept our sincerest apology for the experience you had with your room accommodations and the service you received fell below your expectations. We are hospitality professionals who pride ourselves on delivering world class experience. For that reason, the comments are troubling and will certainly be... More 

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Additional Information about Candlewood Suites - East Lansing M.S.U

Address: 3545 Forest Road, East Lansing, MI 48910
Phone Number:
Location: United States > Michigan > East Lansing
Price Range (Based on Average Rates): $
Hotel Class:3 star — Candlewood Suites - East Lansing M.S.U 3*
Number of rooms: 128
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Also Known As:
Candlewood Suites - East Lansing m.s.u Hotel East Lansing
Candlewood East Lansing
East Lansing Candlewood Suites

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