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Holiday Inn Express Hotel & Suites East Lansing

2.5 of 5
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2924 West Road, East Lansing, MI 48823
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Holiday Inn Express Hotel & Suites East Lansing
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Ranked #6 of 10 Hotels in East Lansing
A recent review
3 of 5 stars Reviewed February 3, 2015
HarryW1951 Northern Michigan
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61 reviews from our community

Traveler rating
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    19
    13
    5
    6
See reviews for
21
6
2
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
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English first
  • All months
    (61)
  • Mar-May only
    (10)
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    (14)
  • Sep-Nov only
    (24)
  • Dec-Feb only
    (13)
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1 review
1 of 5 stars Reviewed March 8, 2015

It was very nice from the lobby. I even commented on the lobby to the front desk. I was told the hotel was about 4 years old so I was excited. Got into the room, not impressed. For being four years old, it seemed run down. Dirty. No kleenex. I used the soap and looked at the lotion. It was... More 

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Lansing, Michigan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 6, 2015

Went to this hotel hoping for a nice quiet overnight stay for our anniversary. The check-in went fine but when we entered our room there was an odd "stale" smell. It was noisy during the night. The walls seem to be quite thin. When I went to take a shower, we saw blood in the tub! It was terrible. When... More 

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Harbor Springs, MI
2 reviews
1 of 5 stars Reviewed February 23, 2015

Okay, where to begin? Checked in to what the very nice desk clerk referred to as "the best room in the hotel" First thing I noticed was how incredibly noisy the refrigerator was, but no big deal, right? Then I realized there wasn't a remote for the tv in the bedroom, called down and one was sent up. No non-decaf... More 

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Northern Michigan
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 3, 2015

This is a fairly typical Holiday Inn Express and we've stayed at several over the years. It was difficult to find initially and is located behind several buildings including a Kroger store. We stayed on a Saturday night in January just before an MSU v UofM basketball game. I didn't make it down to the breakfast room but my son-in-law... More 

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Windsor, Canada
1 review
5 of 5 stars Reviewed January 15, 2015

The Staff here are nothing short of AMAZING! They are friendly, and professional. The room was clean and the breakfast was good. The staff definitely made this stay memorable. Every time you pass through the looby they say hello and have a great day! This is the service that all guests are looking for. We will be back.

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Fairport, New York
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 6, 2015

The temp was a "crisp" 5° upon arrival in Lansing. The lobby had a n extra space heater working to ensure the arriving guests could properly shake off the cold. NICE! The suite was neat & tidy. PLENTY of hot water & GREAT shower water pressure! Would be five stars if not for the switch away from the tried &... More 

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Edmonton, Canada
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 20, 2014

This was a good stay, with a few very minor glitches. The checking process was smooth as per typical Holiday Inn Express procedure. Being a platinum member, I was upgraded upon entry to a bigger room (nice perk). As you can see in the attached pictures, the room was big... really big. I thought I was going to have a... More 

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Benicia, California
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 20, 2014

My wife and myself had a couple that we needed to put up at this hotel and boy were we disappointed ! Upon our arrival there was a young lady at the front desk that spoke very broken English and with my hearing aide it was so hard to understand anything she was saying!, We entered the room and had... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites East Lansing, responded to this review

Dear Sheri J, Thank you for taking the time to leave us feedback. I sincerely regret that this stay was not 100% satisfactory. I have sent you a private message to address your experience further. Sincerely, Pam G Case Manager IHGCare More 

Northern Michigan
Top Contributor
186 reviews 186 reviews
23 hotel reviews
97 helpful votes 97 helpful votes
2 of 5 stars Reviewed September 4, 2014

Stayed here for a night last week after an evening MSU football game (Go State!). The check in process went smooth. We got there a bit late (11:00 pm) and dealt with Jeremy at the front desk. Jeremy was terrific. On the way up to the room, we noticed that the carpeting in the elevator was pretty dirty. Once in... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites East Lansing, responded to this review

Dear CheddaP, Thank you very much for taking the time to post your recent review. We highly value views and feedback from our guests, as this allows us to constantly improve the service we provide. We really pride ourselves on providing a friendly service and keeping a very clean hotel and I was pleased to read you found this to... More 

Michigan
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 10, 2014

We stayed at this property a second time, even though on our first visit there were housekeeping issues. (Used clothing items left in the room from previous guest, etc) We overlooked it as anyone can make a mistake. Well, on our second visit the housekeeping issues reared their ugly head once more, along with definite service issues. IF you're fortunate... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites East Lansing, responded to this review

Dear Dawn1051, Thank you for being an IHG Rewards Club Platinum Elite member and for leaving us a feedback. Our hotel is committed to providing our guests with the highest quality services and facilities. It seems that we were not able to execute an exemplary hotel stay experience with regard to the breakfast service. Please accept our sincere apologies for... More 

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