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All 10 East Lansing hotels

Holiday Inn Express Hotel & Suites East Lansing

2.5 of 5 Hotel   |   2924 West Road, East Lansing, MI 48823
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Ranked #5 of 10 Hotels in East Lansing
A recent review
5 of 5 stars reviewed 1 week ago
HotelGuest1149 Windsor, Canada
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57 reviews from our community

Traveler rating
    18
    19
    12
    5
    3
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21
4
2
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Windsor, Canada
1 review
5 of 5 stars Reviewed 1 week ago

The Staff here are nothing short of AMAZING! They are friendly, and professional. The room was clean and the breakfast was good. The staff definitely made this stay memorable. Every time you pass through the looby they say hello and have a great day! This is the service that all guests are looking for. We will be back.

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Fairport, New York
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The temp was a "crisp" 5° upon arrival in Lansing. The lobby had a n extra space heater working to ensure the arriving guests could properly shake off the cold. NICE! The suite was neat & tidy. PLENTY of hot water & GREAT shower water pressure! Would be five stars if not for the switch away from the tried &... More 

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Edmonton, Canada
Contributor
18 reviews 18 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 20, 2014

This was a good stay, with a few very minor glitches. The checking process was smooth as per typical Holiday Inn Express procedure. Being a platinum member, I was upgraded upon entry to a bigger room (nice perk). As you can see in the attached pictures, the room was big... really big. I thought I was going to have a... More 

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Benicia, California
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 20, 2014

My wife and myself had a couple that we needed to put up at this hotel and boy were we disappointed ! Upon our arrival there was a young lady at the front desk that spoke very broken English and with my hearing aide it was so hard to understand anything she was saying!, We entered the room and had... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites East Lansing, responded to this review

Dear Sheri J, Thank you for taking the time to leave us feedback. I sincerely regret that this stay was not 100% satisfactory. I have sent you a private message to address your experience further. Sincerely, Pam G Case Manager IHGCare More 

Northern Michigan
Top Contributor
152 reviews 152 reviews
20 hotel reviews
82 helpful votes 82 helpful votes
2 of 5 stars Reviewed September 4, 2014

Stayed here for a night last week after an evening MSU football game (Go State!). The check in process went smooth. We got there a bit late (11:00 pm) and dealt with Jeremy at the front desk. Jeremy was terrific. On the way up to the room, we noticed that the carpeting in the elevator was pretty dirty. Once in... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites East Lansing, responded to this review

Dear CheddaP, Thank you very much for taking the time to post your recent review. We highly value views and feedback from our guests, as this allows us to constantly improve the service we provide. We really pride ourselves on providing a friendly service and keeping a very clean hotel and I was pleased to read you found this to... More 

Michigan
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 10, 2014 via mobile

We stayed at this property a second time, even though on our first visit there were housekeeping issues. (Used clothing items left in the room from previous guest, etc) We overlooked it as anyone can make a mistake. Well, on our second visit the housekeeping issues reared their ugly head once more, along with definite service issues. IF you're fortunate... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites East Lansing, responded to this review

Dear Dawn1051, Thank you for being an IHG Rewards Club Platinum Elite member and for leaving us a feedback. Our hotel is committed to providing our guests with the highest quality services and facilities. It seems that we were not able to execute an exemplary hotel stay experience with regard to the breakfast service. Please accept our sincere apologies for... More 

Springfield, Missouri
Contributor
13 reviews 13 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 9, 2014

I personally do not understand why the overall rating of this HI is not higher. My husband and I recently were guests for three nights and four days while in E. Lansing for a family wedding.The hotel was clean and had all the amenities that we needed. A small refrigerator would have been a plus, but was not sorely missed.... More 

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Milwaukee, Wisconsin, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 27, 2014

I travel back to East Lansing, MI often. This is one of the two hotels I like to stay at when visiting family. The hotel is clean, the staff is friendly the rates are reasonable. It's close to the highway and campus.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites East Lansing, responded to this review

Dear Tracy S, Thank you for staying with us and for leaving a review of the property. I am very delighted to know that our location worked for your needs and that you found our hotel, room and staff highly commendable. It is always hugely motivating on our end to receive appreciative feedback from our valued guests like you. Thank... More 

Stoughton, Wisconsin
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2014

We stayed 2 nights. They had a good selection for breakfast (Hot and cold food). Love the water with Lemon that is available in the lobby. Just a nice extra touch. We did not use the pool or the fitness equipment, but maybe another time. Hotel was clean and comfortable.

Was this review helpful? Yes 1
Perry, Michigan
Contributor
15 reviews 15 reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 20, 2014

We had a little trouble finding the road that led to the hotel (we could see it - just couldn't get to it lol), but once there it was nice! Clean, roomy, and it was great soaking in a jetted tub right in the room without having to share with 8 other people like you do when you go to... More 

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Express Hotel & Suites East Lansing

Address: 2924 West Road, East Lansing, MI 48823
Phone Number:
Location: United States > Michigan > East Lansing
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites East Lansing 2.5*
Number of rooms: 77
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Holiday Inn Express Hotel And Suites East Lansing

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