We took our family here for my son's 12th birthday. There were 5 of us and we stayed in the family fun suite. We could not have asked for a better experience. It was wonderful. The kids had their own bunk bed room with their own tv. Everyone had their own little get away. The water park and arcade was... more

My husband and kids came to visit while I was working in Michigan (1/09). We had heard from others that the waterpark was small and the hotel could be noisy but we had a great experience. My 1 and 5 year old loved it! They had a wonderful experience from the time they walked in the lobby and saw all... more

Very Disappointing! Having been to a number of hotel/waterparks I can honestly say that I will never go back to this one. We went January 23-25, 2009. Friday night the Dundee Elementary school was there. According to one employee this was an additional 325 people. We were tripping over winter boots, coats, etc trying to get into the pool area.... more

the rooms are clean....but, very very hot. beds are comfy. we had the king suite - w/ 1 bunkbed. it is just a room w/ a divider wall. fine. tv in bunk area has no dvd. dvd is w/ main bed. frig and coffee maker in room. good shower. noisy family above us....very noisy. mgmnt not very helpful. waterpark is... more

I've stayed here a couple of time (business and pleasure). When school is in session the water park is not open, but the hotel is nice nontheless. There is no hot tub in the "regular" pool area. There also is not a business center- so you can't print boarding passes. I asked if front desk had any hand lotion -... more

My family just got back from Splash universe yesterday and we definitely had a great time! My family consist of me, my husband, and my two children (4 and 7 years of age). We originally were supposed to stay in the whirlpool king size bedroom and get a rollaway bed for the kids (hotel can not guarantee roll aways/first come... more

I called in and made reservations while I was looking at the website. When we got there, our roon smelled musky and moldy. The bunk beds are not comfortable at all! The water park was fun, it was a group of 20-28 year old girlfriends. So the water park is worth it, but I would never stay the night again.... more

I did not know this was a HIE until I attempted to book the room from the splashuniverse.com (waterpark) site which advertised a promotional rate of $149. I called the HIE reservation line so I could book the room and request an early check-in as well. The rep. told me that the room I had requested (queen with one set... more

Completely disappointed in the hotel chain. The website offered a $75 off the cost of the Kids Suite but the terms said 2008 "Rack Rates" when searching through the website there were no Rack Rates listed. Only the $199 internet rate. When I called the hotel to book it (which was the only way to get the deal) I was... more