As soon as we pulled in front of the hotel we were greeted by staff. They did lose our reservation but quickly upgraded us from a standard room to a family suite and bought us dinner at the hotel restaurant that night for the inconvenience. The waterpark is amazing!!! Very clean, nice temps, and a very attentive group of lifeguards.... more

We live an hour away and decided to meet friends from Ohio here. It couldn't have been better. The water is smaller than other indoor waterpark hotels, but we found it more relaxing. We could let the kids go and do what they wanted without feeling like we would lose them. The waterpark was clean, fun and the lifeguards are... more

I am sorry to say that this hotel doesn't care one bit about its guests. I have never slept on beds so uncomfortable in my life. When we tried to talk to the manager about the trouble, we were told they were aware of the problem and that the hotel was planning on replacing all of the matresses at the... more

My two children (8 & 9 years) and I stayed at the Holiday Inn / Splash Universe on a Thursday night. The hotel was easy to find, and all of the staff were extremely friendly. The room was very clean and basic, and we enjoyed the in-room DVD player once the water park closed for the night. The free breakfast... more

We took our family here for my son's 12th birthday. There were 5 of us and we stayed in the family fun suite. We could not have asked for a better experience. It was wonderful. The kids had their own bunk bed room with their own tv. Everyone had their own little get away. The water park and arcade was... more

My husband and kids came to visit while I was working in Michigan (1/09). We had heard from others that the waterpark was small and the hotel could be noisy but we had a great experience. My 1 and 5 year old loved it! They had a wonderful experience from the time they walked in the lobby and saw all... more

Very Disappointing! Having been to a number of hotel/waterparks I can honestly say that I will never go back to this one. We went January 23-25, 2009. Friday night the Dundee Elementary school was there. According to one employee this was an additional 325 people. We were tripping over winter boots, coats, etc trying to get into the pool area.... more

the rooms are clean....but, very very hot. beds are comfy. we had the king suite - w/ 1 bunkbed. it is just a room w/ a divider wall. fine. tv in bunk area has no dvd. dvd is w/ main bed. frig and coffee maker in room. good shower. noisy family above us....very noisy. mgmnt not very helpful. waterpark is... more

I've stayed here a couple of time (business and pleasure). When school is in session the water park is not open, but the hotel is nice nontheless. There is no hot tub in the "regular" pool area. There also is not a business center- so you can't print boarding passes. I asked if front desk had any hand lotion -... more