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AmericInn Lodge & Suites Saugatuck - Douglas

2905 Blue Star Highway, Douglas, MI 49406
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1 room 1 guest
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AmericInn Lodge & Suites Saugatuck - Douglas
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124 Reviews from our TripAdvisor Community

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Traveler rating
    48
    35
    22
    11
    8
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43
51
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0
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (124)
  • Mar-May only
    (22)
  • Jun-Aug only
    (56)
  • Sep-Nov only
    (30)
  • Dec-Feb only
    (16)
All months
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Musty, damp and humid rooms. We switched rooms on our first night (out of 3) to one that was only less musty. Granted, the woman working was lovely and accommodating but unfortunately her customer service could not make up for the gross rooms. Carpets were damp and cold, the must smell was unbearable, even in the second room. The second... More 

Was this review helpful? Yes 1
Ann Arbor, Michigan
1 review
1 of 5 stars Reviewed 6 days ago NEW

Arrived late, but ended our staff after one night. Room was extremely musty, so after turning on the air to attempt to air it out, asked to see another room. Were given a new room by the front desk staff, who offered no apology and acted like it was an inconvenience. 2nd room was still musty smelling, but more tolerable.... More 

Review collected in partnership with AmericInn Hotels and Suites

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Findlay
1 review
5 of 5 stars Reviewed 1 week ago

We loved the area and the location of the hotel. A little pricey but overall a great stay with great staff. Angela at check was wonderful and Kellyn (I think that's her name) was great at giving ideas on where to eat and things to do in the area. Wonderful stay :)

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
Angela C, Guest Relations Manager at AmericInn Lodge & Suites Saugatuck - Douglas, responded to this review

Thank you for taking the time to review your stay with us. We are consistently researching the area to keep current on events and happenings. We are more than happy to look things up and direct people on places to see and go. We are pleased to hear that you enjoyed your stay. We look forward to accommodating you again... More 

Canton
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This hotel is not super fancy, but is great for the value. Very comfortable. Quick and easy drive to get to Saugatuck, Douglas and the nearby dunes and beaches. The only problem was water from the shower getting all over the bathroom floor, but we had plenty of towels to mop it up. I would definitely return.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
Angela C, Guest Relations Manager at AmericInn Lodge & Suites Saugatuck - Douglas, responded to this review

We appreciate you taking the time to review our hotel. We are more than happy to assist in any way necessary if ever an issue should arise. We thank you for being such wonderful guests. It was truly a pleasure to have you. We hope you return in the future. More 

Brooklyn, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Horrible customer service. Spoke with Kimberly to have my colleagues room charges on a company credit card. She advised me that I should send a email for approval and I did. A few days after check out, my colleague informed me that he was in fact charged for the room. I called and spoke with Angela (she never identified herself... More 

Was this review helpful? Yes 1
Indianapolis, Indiana
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Normally you have to book 7 nights in Saugatuck, during high season, for condos and homes. We only wanted to stay 3 nights,so this hotel became an option. It got us to the area we wanted, during Venetian Festival weekend. Good location.

Was this review helpful? Yes 1
Angela C, Guest Relations Manager at AmericInn Lodge & Suites Saugatuck - Douglas, responded to this review

Thank you for taking the time to review your most recent stay. The Venetian Festival is always a busy time for us here at AmericInn. We enjoy each and every visitor. We are thrilled that you chose us for your stay. Thank you for letting us accommodate you. We hope to see you again someday! More 

chicago
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Clean and comfortable enough. Location was very convenient for the wedding we attended. Terribly overpriced but there really isn't much around there anyway. Besides every room looks the same with your eyes closed!

Was this review helpful? Yes
Angela C, Guest Relations Manager at AmericInn Lodge & Suites Saugatuck - Douglas, responded to this review

Thank you for your review. We appreciate you choosing to stay with us. It was a pleasure having all of the wedding guests. We hope you stay with us again. We look forward to having you!! More 

Chicago, Illinois
Level Contributor
106 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The staff was very friendly and helpful with any information about the area, the room was clean and comfortable,but did not have a Micro or Fridge and we didn't always get bath towels sometimes we just got extra hand towels. I thought the price was rather high for this hotel . After shopping around various sites I realized they really... More 

Was this review helpful? Yes 1
Angela C, Guest Relations Manager at AmericInn Lodge & Suites Saugatuck - Douglas, responded to this review

Thank you for taking the time to review our hotel. We are pleased to hear that you enjoyed your stay with us. We do our best to keep current on the area and its offerings. We hope you keep us in mind if you are ever in the area again. We would love to have you! More 

California
Level Contributor
114 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed July 25, 2015

When on vacation, we consider several factors in choosing a hotel, then rating it afterwards. Reviews by others are very important, and we do our homework. Also considered are location, price, breakfast, communication. Comfort, lighting, bathroom space, water pressure...all things that make a stay or can ruin it. We try and get hotels that have character or a feel for... More 

Was this review helpful? Yes 1
Raleigh
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 20, 2015

We stayed at this hotel and it was ok for the price. With as many people that are more 'gluten sensitive' or Gluten allergic, as well as a bit more healthy conscious, we were not pleased that mostly were sugar or wheat based carbs. The apples were the only fruit offered, and were very brown inside. Not able to eat.... More 

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes 1
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