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AmericInn Lodge & Suites Saugatuck - Douglas

2905 Blue Star Highway, Douglas, MI 49406
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1 room 1 guest
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AmericInn Lodge & Suites Saugatuck - Douglas
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AmericInn Lodge & Suites Saugatuck - Douglas
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127 Reviews from our TripAdvisor Community

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Traveler rating
    48
    36
    22
    12
    9
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45
51
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0
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (127)
  • Mar-May only
    (22)
  • Jun-Aug only
    (57)
  • Sep-Nov only
    (32)
  • Dec-Feb only
    (16)
All months
Milano
1 review
2 of 5 stars Reviewed yesterday NEW

Room was not ready at arrival, rollaway bed not set. Had not been informed that standard room could not be furnished with a rollaway bed. Had to upgrade to fireplace room (+10usd/night+ 20usd/night for rollaway bed). Room had a bad smell at arrival, air conditioning was unconfortably loud, rollaway bad was almost impossible to sleep in (too short, made noise... More 

Review collected in partnership with AmericInn Hotels and Suites

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Des Plaines, Illinois
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

After staying at an overpriced B&B in the area, I was thrilled to see a hotel chain I recognized where I knew I could get a good sized room with a king size bed. We found the room to be clean & the staff to be accomodating but the breakfast to be lacking. I appreciate that they offer the breakfast... More 

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Metro Minneapolis-Saint Paul, Minnesota
Level Contributor
3 reviews
1 of 5 stars Reviewed 6 days ago NEW

The floors were damp, the rooms smelled like mold (we tried three ) , and we had no choice or we would have left. Three nights of hell and we spent $220 per night! The window fan blew mold and was either hot or cold. There was rust and dirt in bathrooms, no mirror except by the door where the... More 

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Musty, damp and humid rooms. We switched rooms on our first night (out of 3) to one that was only less musty. Granted, the woman working was lovely and accommodating but unfortunately her customer service could not make up for the gross rooms. Carpets were damp and cold, the must smell was unbearable, even in the second room. The second... More 

Was this review helpful? Yes 2
Ann Arbor, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Arrived late, but ended our staff after one night. Room was extremely musty, so after turning on the air to attempt to air it out, asked to see another room. Were given a new room by the front desk staff, who offered no apology and acted like it was an inconvenience. 2nd room was still musty smelling, but more tolerable.... More 

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes 1
Findlay
1 review
5 of 5 stars Reviewed 2 weeks ago

We loved the area and the location of the hotel. A little pricey but overall a great stay with great staff. Angela at check was wonderful and Kellyn (I think that's her name) was great at giving ideas on where to eat and things to do in the area. Wonderful stay :)

Review collected in partnership with AmericInn Hotels and Suites

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Angela C, Guest Relations Manager at AmericInn Lodge & Suites Saugatuck - Douglas, responded to this review

Thank you for taking the time to review your stay with us. We are consistently researching the area to keep current on events and happenings. We are more than happy to look things up and direct people on places to see and go. We are pleased to hear that you enjoyed your stay. We look forward to accommodating you again... More 

Canton
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This hotel is not super fancy, but is great for the value. Very comfortable. Quick and easy drive to get to Saugatuck, Douglas and the nearby dunes and beaches. The only problem was water from the shower getting all over the bathroom floor, but we had plenty of towels to mop it up. I would definitely return.

Review collected in partnership with AmericInn Hotels and Suites

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Angela C, Guest Relations Manager at AmericInn Lodge & Suites Saugatuck - Douglas, responded to this review

We appreciate you taking the time to review our hotel. We are more than happy to assist in any way necessary if ever an issue should arise. We thank you for being such wonderful guests. It was truly a pleasure to have you. We hope you return in the future. More 

Brooklyn, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Horrible customer service. Spoke with Kimberly to have my colleagues room charges on a company credit card. She advised me that I should send a email for approval and I did. A few days after check out, my colleague informed me that he was in fact charged for the room. I called and spoke with Angela (she never identified herself... More 

Was this review helpful? Yes 1
Indianapolis, Indiana
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Normally you have to book 7 nights in Saugatuck, during high season, for condos and homes. We only wanted to stay 3 nights,so this hotel became an option. It got us to the area we wanted, during Venetian Festival weekend. Good location.

Was this review helpful? Yes 1
Angela C, Guest Relations Manager at AmericInn Lodge & Suites Saugatuck - Douglas, responded to this review

Thank you for taking the time to review your most recent stay. The Venetian Festival is always a busy time for us here at AmericInn. We enjoy each and every visitor. We are thrilled that you chose us for your stay. Thank you for letting us accommodate you. We hope to see you again someday! More 

chicago
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 29, 2015

Clean and comfortable enough. Location was very convenient for the wedding we attended. Terribly overpriced but there really isn't much around there anyway. Besides every room looks the same with your eyes closed!

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Angela C, Guest Relations Manager at AmericInn Lodge & Suites Saugatuck - Douglas, responded to this review

Thank you for your review. We appreciate you choosing to stay with us. It was a pleasure having all of the wedding guests. We hope you stay with us again. We look forward to having you!! More 

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