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Holiday Inn Express Hotel & Suites Lansing-Dimondale

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9490 Woodlane Dr, Dimondale, MI 48821
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Holiday Inn Express Hotel & Suites Lansing-Dimondale
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58 Reviews from our TripAdvisor Community

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Livonia, Michigan
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The hotel was full with a hockey tournament across the parking lot. There were kids running around in typical hockey tournament fashion but when you were in your room you couldn't hear a thing. The hotel was very nicely updated and clean. The staff was friendly even with the groups all over and kids in the hallways. The pool was... More 

Helpful?
Thank scott h
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This Hotel is absloutely fantastic! From the moment, I check in, to the minute I leave, this I feel so absolutely welcome by the entire staff here. Kristina, the GM, is very proud of her location and rightfully so. The ENTIRE staff is amazing! It is such a wonderful feeling to be away from home and be treated like family.... More 

Helpful?
Thank DotFitzpatrick
Front Desk M, Front Office Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

Thank you so much for your review of our hotel and employees. We am pleased to hear you enjoyed your stay with us. It's something our entire staff takes great pride in, so we truly value your feedback. We wish you the best and safe travels! Sincerely, Janay M Front Office Manager More 

Chesterfield, Michigan
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 1, 2015 via mobile

I was in area a few days ago and decided late in was time to get a room for night. The lady at the desk Happi, was very friendly and helpful getting me checked in quickly. The room was a nice large room with all convenience you would expect of a Holiday Inn Express. I didn't try the free breakfast,... More 

Helpful?
Thank drewhar
Front Desk M, Front Office Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Front Office Manager Janay M More 

Hancock, Michigan
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed November 21, 2015 via mobile

I stayed here for work, after a 9 hour drive Happi checked me in and she was delightful! She greeted me with a smile and a laugh which was referring after a long drive! I have to give her a shout out for her positive attitude! I got an upgrade to a jacuzzi room and it was very relaxing. The... More 

Helpful?
Thank Nicole U
Front Desk M, Front Office Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

Thank you so much for your wonderful review of our property. We are more than pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, and we truly value and depend on your feedback for success. We hope to see you again in the near future; until then take care and safe travels! ;)... More 

Orlando, Florida
Level Contributor
119 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed November 4, 2015

We had a very relaxing stay at this hotel. The stadd were great and the room clean. The entire hotel area was very peaceful, and well maintained. THere are only a couple of restaurants by the hotel, so plan ahead.

Helpful?
1 Thank Bittychicken
Front Desk M, Front Office Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Thanks again! Safe Travels Janay M Front Office Manager More 

Adairsville, Georgia
Level Contributor
128 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed October 26, 2015

The staff really made this hotel a nice place to stay. From check in to breakfast and even leaving for the day, the staff was very friendly. The rooms were large, quiet and clean. The free Wifi was OK, but in the evening once there were more people on, the speed slowed significantly.

Helpful?
Thank ddustin
Front Desk M, Front Office Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

We appreciate your review of our property! We are excited that you were able to enjoy our lovely facility. I will be sure to share your feedback with our staff. We take great pride in service and are beyond happy that we were able to exceed your expectations. Have a wonderful day! Front Office Manager More 

Orland Park, Illinois
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 15, 2015

excellent hotel clean and friendly used pool,spa, and BBQ facilities. Morning breakfast was good and hot with choices.Was close to a major city so there was a lot to keep you amuse and entertained.Would stay there again in a heartbeat

Helpful?
Thank louis55
Front Desk M, Front Office Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Front Office Manager More 

Columbus, OH
Level Contributor
123 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed October 13, 2015

I am the lady that is allergic to perfume smells. This hotel was built in 2012 according to them so it should not have needed a cover up smell. As soon as you walked in the front door you were hit by a strong perfume smell being purposely blown from a machine. By the time I checked in my throat... More 

Helpful?
Thank Barbara B
Front Desk M, Front Office Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Front Office... More 

Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 6, 2015

The front desk manager is rude, ghetto, and completely disrespectful. I will NEVER book with Holiday Inn again due to the amount of disrespect I have been through, When you call her its never a how are you, and she hangs up on you. this women should be fired and I am so appalled by her customer service. I found... More 

Helpful?
1 Thank Amellia F
Front Desk M, Front Office Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. If you... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 10, 2015 via mobile

This is obviously a chain hotel, and while the facilities weren't necessarily in the best condition, the staff were incredibly. We were traveling with 6 people and were supposed to have a room where one of us was likely going to have to sleep on the floor. Upon checking in, we received a complementary upgrade to a suite. They had... More 

Helpful?
Thank Joey K
Front Desk M, General Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

Thank you for your kind words and comments! We are glad to hear you enjoyed your experience at our hotel as well as your interactions with the staff. Come back and join us for another visit if your travels ever bring you back to Dimondale! Best Wishes from our family to yours, Fadi H. General Manager More 

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