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Holiday Inn Express Hotel & Suites Lansing-Dimondale

Certificate of Excellence
2.5 of 5
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9490 Woodlane Dr, Dimondale, MI 48821
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Holiday Inn Express Hotel & Suites Lansing-Dimondale
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Ranked #1 of 2 Hotels in Dimondale
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
James B
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43 reviews from our community

Traveler rating
    26
    14
    1
    1
    1
See reviews for
17
4
2
9
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

I can't tell you enough of how Janay and her staff went above and beyond to meet the needs of my travel team and families. Brandon, was wonder at the front desk and was very welcoming. Kayla brought blankets and sheet with a smile when I know we were being a pain. While we were there, there were many other... More 

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Apex, North Carolina
Contributor
14 reviews 14 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I had a business trip to Lansing MI and stayed at the Holiday Inn express. I would have preferred a hotel downtown but this was one of the few available. Its clean and only about 2 years old, not bad for a business trip. It is out in the sticks and not much near by other than a Wendys and... More 

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Ludington, Michigan
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We utilized this Holiday Inn Express the night before flying out for a week long vacation in Mexico. The primary reason for selection was the fact it appeared to be a newer, clean and secure hotel. We found it to be exactly that. The place was in great shape and the staff that welcomed us was great. The check in... More 

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Ontario, Canada
Top Contributor
50 reviews 50 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 26, 2015

Clean....clean....clean.....attentive staff.....had a good rest....comfortable bed......lounge area was a good size, and accommodating....breakfast was good....pool area was nice, however they continued to run out of pool towels...I would return at a lower price

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Front Desk M, Front Office Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

We are happy to know that you would return to our property! We will work towards ensuring all amenities are replenished quickly. Thank you again! More 

West Branch, Michigan
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 23, 2014

Lauren, Melody, and Tina are the reasons why we come back. This place is a standard HIE. However it would rank as one of the nicer ones. These ppl know what customer service is all about. I dont care for stuffy ppl they need to get another job. BUT Lauren, Melody and Tina are great!!! Real peoe keepin it real... More 

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Front Desk M, Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

Thank you for taking the time to complete this online review. We take customer service very serious and I am so proud of my team for being able to exceed your expectations! I will be sure to forward this on to the employees that you have mentioned so that they know how Fantastic their service was! Have a wonderful day!... More 

Rogersville, Tennessee
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 13, 2014

Very clean hotel. Extremely professional, friendly and attentive staff. The location is desolate. But I would definitely give them 5 stars. Absolutely no issues. Very quiet and got some much needed rest. The pancake maker needs some work. It came and went through out the week but all in all it was all I wanted, needed and more than I... More 

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Front Desk M, Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

I would like to thank you for sharing your wonderful experience! Please spread the word! We appreciate your kind words and hope to see you again in the near future. Safe travels! Kind Regards, Management More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 9, 2014

First the good - the renovation is great, the rooms are spacious, the beds comfortable, bathrooms were roomy and showers nice and new. Our welcome at a late check-in was great. Day staff was very friendly. The location was a half mile from the rink we were playing at. The bad - this hotel is not a good place for... More 

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Front Desk M, Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

We are happy that you have taken the time to complete this review, and we appreciate your kind words. I would like to apologize that our elevator was out of service during your last evening with us. We hope this does not detour you from staying with us for a date in the future. Warm Regards, Front Office Manager More 

Fort Saskatchewan, Canada
Top Contributor
62 reviews 62 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 8, 2014

This property is relatively new. From the warm greeting we received at the front reception, to all the staff interactions we had over our four day stay, the experience was great. The room was large, well appointed, and extremely comfortable and clean. The complimentary hot and continental breakfast was well laid out, and had a very nice selection of breakfast... More 

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Front Desk M, Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

We would like to thank you for your kind words and also for taking the time to complete this online review! We hope to see you again in the future! Managment More 

Allen Park, Michigan
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 5, 2014

We stayed here for my son's hockey playoff tournament. Very conveniently located near the hockey rink and another sports complex next door that at the time was holding a volley ball tournament. Just outside of Downtown Lansing near MI State University. Staff was friendly and helpful. Rooms were clean and comfortable. Always nice to have breakfast included, though it was... More 

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Bob A, Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

Thank you so much for your nice review of the property, were glad you enjoyed it!! Thanks again and stop by next year when your playing in town again!! More 

Corpus Christi, Texas
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 30, 2014

My recent stay here was really nice. The rooms were clean and spacious. What made my stay truly outstanding was the customer service I received from Janay at the front desk. She was warm and friendly, as well as a total professional. She made me feel like I was family. What a wonderful and welcomed feeling! Janay is an incredible... More 

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Cameron W, Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

Hi Kathy! Thank you so very much for sharing your feedback with our staff regarding your stay with us! Janay is truly a shining star on our wonderful team here, and we are so thankful for you taking the time to acknowledge her great customer service! We hope for the opportunity to "WOW" you again in the near future! Sincerely,... More 

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