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Holiday Inn Express Hotel & Suites Lansing-Dimondale

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9490 Woodlane Dr, Dimondale, MI 48821
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Holiday Inn Express Hotel & Suites Lansing-Dimondale
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50 Reviews from our TripAdvisor Community

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Traveler rating
    30
    16
    1
    1
    2
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20
4
3
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The front desk manager is rude, ghetto, and completely disrespectful. I will NEVER book with Holiday Inn again due to the amount of disrespect I have been through, When you call her its never a how are you, and she hangs up on you. this women should be fired and I am so appalled by her customer service. I found... More 

Was this review helpful? Yes 1
Front Desk M, Front Office Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. If you... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 10, 2015

This is obviously a chain hotel, and while the facilities weren't necessarily in the best condition, the staff were incredibly. We were traveling with 6 people and were supposed to have a room where one of us was likely going to have to sleep on the floor. Upon checking in, we received a complementary upgrade to a suite. They had... More 

Was this review helpful? Yes
Front Desk M, General Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

Thank you for your kind words and comments! We are glad to hear you enjoyed your experience at our hotel as well as your interactions with the staff. Come back and join us for another visit if your travels ever bring you back to Dimondale! Best Wishes from our family to yours, Fadi H. General Manager More 

Pennsylvania
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 7, 2015

This is a perfectly nice hotel, typical of the chain. I was there for 8 nights, paying a family visit and attending a wedding. I had booked a room, but got a suite, which was great for such a long stay. The bed was comfy, and I appreciated the microwave (for popcorn, of course). The staff is EXTREMELY friendly and... More 

Was this review helpful? Yes
Front Desk M, General Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

Thank you so much for your kind words and feedback! We are more than happy to upgrade our IHG rewards members. We truly appreciate that you took the time to share your experience at our location with us! Best Wishes from our family to yours, Fadi H. General Manager More 

Northern Michigan
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 30, 2015 via mobile

I recently Stayed at the hotel during a business trip and it was fantastic. I will defiantly be staying here again once in the area. The beds are super comfortable and the continental breakfast is outstanding.

Was this review helpful? Yes
Front Desk M, Front Office Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

Thank you so much for your review of our hotel. We pleased to hear you enjoyed your stay with us. It's something our entire staff takes great pride in. We hope you will visit us again. Thanks again! Janay M More 

Baltimore, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 31, 2015

Very nice property with exceptional service from the staff. We checked in with Sam and he was great and took the time to explain how to get around town. The next morning for breakfast Tina took care of us and brought out bacon because my family don't eat certain breakfast meats. We had to check out and back in because... More 

Was this review helpful? Yes 1
Front Desk M, Front Office Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will be sure to share your comments with our team members! We hope you will visit us again. Sincerely, Janay M More 

Rochester, New York
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 11, 2015 via mobile

Stayed here for MSU graduation. Very nice for a holiday inn express, one of the nicer and cleaner ones I have stayed at. Nice breakfast area and decent sized fitness center. Our king room suite was very spacious and comfortable. Location is nit very convenient to restaurants. Only a few fast few restaurants near the hotel.

Was this review helpful? Yes
Front Desk M, Front Office Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

We appreciate your review of our property! Thank you for completing this online review to share your experience with other travelers. Hope to see you again soon! Janay M More 

Traverse City, Michigan
1 review
4 of 5 stars Reviewed April 6, 2015

The staff at this hotel were extremely helpful and accommodating to our basketball team. we ended up needing more rooms than we expected but the hotel was booked. Janay, Brandon and Kyla went out of their way to switch some rooms around so that we were all able to fit, and they did it with a great attitude and willingness.... More 

Was this review helpful? Yes
Front Desk M, Front Office Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

First I would like to say thank you for your lovely review of our property along with our associates. We truly value all of our guests and I am very pleased that we were able to exceed your expectations. We work very hard as a team to ensure all guests feel welcomed and appreciated. We hope to see your team... More 

1 review
5 of 5 stars Reviewed March 31, 2015

I can't tell you enough of how Janay and her staff went above and beyond to meet the needs of my travel team and families. Brandon, was wonder at the front desk and was very welcoming. Kayla brought blankets and sheet with a smile when I know we were being a pain. While we were there, there were many other... More 

Was this review helpful? Yes
Front Desk M, Front Office Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

I appreciate your kind words and I am so happy that you enjoyed your stay with us. It warms my heart to know our team exceeded your expectations! Have a wonderful day! Kind Regards, Janay M More 

Apex, North Carolina
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 26, 2015

I had a business trip to Lansing MI and stayed at the Holiday Inn express. I would have preferred a hotel downtown but this was one of the few available. Its clean and only about 2 years old, not bad for a business trip. It is out in the sticks and not much near by other than a Wendys and... More 

Was this review helpful? Yes
Front Desk M, Front Office Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

We are happy that you enjoyed our facility. Thank you for your kind review and we hope that we may accommodate you again while traveling for business or leisure through our area. Janay M More 

Ludington, Michigan
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed March 17, 2015

We utilized this Holiday Inn Express the night before flying out for a week long vacation in Mexico. The primary reason for selection was the fact it appeared to be a newer, clean and secure hotel. We found it to be exactly that. The place was in great shape and the staff that welcomed us was great. The check in... More 

Was this review helpful? Yes
Front Desk M, Front Office Manager at Holiday Inn Express Hotel & Suites Lansing-Dimondale, responded to this review

We are happy that we could accommodate you and your family as you traveled through our area. We are a bit off the beaten path. We look forward to seeing you again in the future. Janay M More 

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