I stayed at this hotel for one night on a business trip. It's a quick turn into the entrance off the highway off-ramp and I missed it on my first try. The staff were friendly and the room was nice but it felt mostly empty on the night I was there. I don't mean to suggest it was the hotel's... more

Had a great experience; worked with us to meet our budget restrictions. Had a few minor snags but they worked with us immediately to correct situations to our satisfaction. Food was great (love the warm cookies); personnel was excellent. Too busy to use work out room but would have loved to. Rooms not suites and had no refrigerators or microwaves... more

Up Side- We stayed in this hotel the second weekend in October and have to say that the customer service reps there are fantastic. Amy (in person) and Jenn (via phone) were very attentive and helpful. The beds are comfy (FYI- if you aren't used to a super soft bed, you WILL have a backache) and the free wifi and... more

I recently stayed at the Double Tree Dearborn/Detroit for a business trip. I was having a pretty rough day, missed my original flight into Detroit and then found out my luggage had been sent on the wrong flight, but that they would be arriving later that day and they would send my luggage in a taxi to where I was... more

The service in this hotel was immediate and prompt. The only problem, which was pretty minor, I had was needing an iron that had been removed from the room the prior week. I was back in my room for less than 1 minute and housekeeping knocked with an iron. Wow, that was awesome!! My room was superb. I had a... more

I recently traveled to the Dearborn area to visit friends. I was looking for a facility in which I felt safe and welcomed as I traveled alone. Upon arrival I saw security circling the property. I pulled up and walked into a BEAUTIFUL lobby. I was greeted by a wonderful young woman,Jenn who smiled as she said hello. She ensured... more

My experience at this hotel couldn't have been better. I called the hotel ahead of time to test the customer service. I decided that if the person who answered the phone sounded unhappy, or like they were just going through the motions, or like they hated their job, then my Double Tree experience would have ended before it began -... more

I have recently stayed at the doubletree hotel detorit/dearborn where I experienced warm welcoming staff members, exceptional guest room accommodations and an amazing fitness center! I will revisit this property, and recommend it to anyone traveling to the detroit/dearborn area more

Just wanted to let you know that we had the most amazing customer service given to us from your manager Michael Moore. My son had an event very early the next morning and his suit was beyond wrinkled from his suitcase. Michael came to our room at 1:30 in the MORNING and steamed my son's suit with a steam machine... more