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All 34 Detroit hotels

Hawthorn Suites By Wyndham Dearborn

3.0 of 5 Hotel   |   5777 Southfield Service Drive, Detroit, MI 48228
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Ranked #16 of 34 Hotels in Detroit
A recent review
5 of 5 stars reviewed 1 week ago
carolsR754DA Grafton, Massachusetts
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98 reviews from our community

Traveler rating
    22
    27
    24
    12
    13
See reviews for
40
15
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27
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 weeks ago

We enjoyed saying at Hawthorne Suites in October. I would not hesitate to book my next reservation at Hawthorne Suites because the room was very comfortable and I especially like having the kitchen so we can prepare meals and save a little money during our stay. Thanks!

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
connie b, General Manager at Hawthorn Suites By Wyndham Dearborn, responded to this review

Thank you so much for the wonderful review it is always with great pleasure knowing my staff and our hotel accommodated you so nicely. Have a fantastic day! More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

I booked this hotel on line and when I got there their system was down the young lady at the front desk was not sure what to do, they illegally swiped my card for a early check in fee that I was not informed of, the following day later once brought to the managers attention she was very rude and... More

Was this review helpful? Yes 1
connie b, General Manager at Hawthorn Suites By Wyndham Dearborn, responded to this review

Thank you for your feedback all procedures were followed correctly and we apologize for any inconvenience. More

Rochester, New York
Top Contributor
115 reviews 115 reviews
69 hotel reviews
150 helpful votes 150 helpful votes
3 of 5 stars Reviewed 3 weeks ago

In town for a short trip and the Hawthorn Suites were definitely suitable. Great location, and room was fairly large. Offsetting this, the service left a lot to be desired and breakfast was disappointing. Would stay here again if price was reasonable!

Was this review helpful? Yes 1
connie b, General Manager at Hawthorn Suites By Wyndham Dearborn, responded to this review

Dear Guest, thank you so much for your review, we greatly appreciate all concerns. More

Detroit
1 review
5 of 5 stars Reviewed October 23, 2014

I had had a nice peaceful stay I never really had any problems but this stay my second day my hot water wouldn't get hot enough for a shower it wasnt even warm but I enjoyed myself felt

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
connie b, General Manager at Hawthorn Suites By Wyndham Dearborn, responded to this review

Dear Angela, I want to apologize about the water heater issue, and thank you for letting us know. We also appreciate you giving us such a great review and we sincerely appreciate all feedback. More

Canton, Ohio
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed September 10, 2014

3 Days before a stay in which every hotel in Detroit was booked for a MNF Game I am told my room is not available and here are some phone numbers of hotels in the opposite direction that I can call. Of course after complaining they only confirm what I thought. If you want to run the risk of not... More

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connie b, General Manager at Hawthorn Suites By Wyndham Dearborn, responded to this review

Shawn, thank you for such a response, however I would like to say we tried several times to contact you and calls went unanswered. However when the call was returned we had made a reservation for you, as there were no rooms in the area to move the reservation to and we did not want you to not have a... More

Key West, Florida
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 2, 2014

Just came back from this hotel and wasn't a very pleasant experience. We stayed for 5 night and the entire time we didn't get our room cleaned. They brought us new towels and grabbed the trash a few times but that was it. When we complained while checking out, for the second time, the receptionist said it was because we... More

Was this review helpful? Yes
connie b, General Manager at Hawthorn Suites By Wyndham Dearborn, responded to this review

Dear Guest; Thank for sharing your issues. More

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Additional Information about Hawthorn Suites By Wyndham Dearborn

Address: 5777 Southfield Service Drive, Detroit, MI 48228
Phone Number:
Location: United States > Michigan > Detroit
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hawthorn Suites By Wyndham Dearborn 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Residence Inn Detroit Dearborn Hotel Detroit
Detroit Residence Inn

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