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St. Regis

3071 West Grand Boulevard, Detroit, MI 48202
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168 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Anacortes, Washington
Level Contributor
5 reviews
4 of 5 stars Reviewed 4 days ago NEW

Being in the hotel industry for some time I understand the ins and outs of maintaining a hotel, it's staff, and keeping with the "times". This hotel is very beautiful on the inside, with superb customer service, and a great overall stay. This is not your new hotel built to be state-of-the-art nor even modern. It is a charming historic... More 

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Washington, DC
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I'm not sure the definition of "Boutique Hotel" but I've stayed at the Kimptons and several others and this hotel isn't it. It's not bad exactly, but not good. The good: location isn't bad-interesting neighborhood not far from gentrifying Woodward area and the university. Staff was friendly. Room was clean. The not so good: valet was outrageously priced. Room and... More 

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Bill W, General Manager at St. Regis, responded to this review

Thank you for your candid response to your stay. We take your comments very seriously and will look into all of your concerns. As mention before we do get a number of positive reactions to our location. We are very close to the DIA, Fisher theater and the Motown Museum. Our housekeeping department truly wants to exceed your expectations. We... More 

Travelers are raving about these Detroit hotels

Sidney, Ohio
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Booked here after our first choice (The Inn on Ferry Street) was full. We were a bit skeptical after reading the mediocre reviews, but we wanted to be close the the DIA and midtown. If you need new, palatial rooms, this isn't the place for you. We were very comfortable in our average-sized, very clean room. The check-in and check-out... More 

Was this review helpful? Yes 2
Bill W, General Manager at St. Regis, responded to this review

I am so glad you enjoyed your stay. I understand that the construction can be a bit inconvenient but I promise when it is done we will all enjoy the fruits of their labor. Your experience is vey important to our hospitality team. We take all suggestions very seriously and look forward to make our hotel better and better every... More 

Fort Wayne
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Any reviews you have read before this stating that the St. Regis was great is a FLAT OUT LIE.... The lobby was ok once you get to your room you have to pinch yourself cause you feel like you are in a La Quinta on skid row. Lamps and outlets didnt work, some type of splatter on the pictures on... More 

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Bill W, General Manager at St. Regis, responded to this review

Thank you for your kind review on our service. I understand that you were not happy with our HVAC system to which we have made some improvements. Thank you for brining it to my attention. We do get a number of positive comments on our location. Our goal is to insure that if something needs to be remedied we would... More 

Houston, Texas
Level Contributor
5 reviews
1 of 5 stars Reviewed July 25, 2015

When we first entered our room at Hotel St. Regis it felt hot so we turned the AC on and started unpacking. We noticed that it wasn't getting cool so we called the front desk for assistance. They sent someone up to take a look at our room AC and he said that the vent was turned off internally so... More 

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Bill W, General Manager at St. Regis, responded to this review

Thank you for your comments. I am sorry your experience was not to your liking. the New Center area is going under significant renovations in an effort to meet the needs of the community. We strongly believe when the construction is complete we will all have a much better neighborhood to enjoy. Since your latest stay we have worked on... More 

Anacortes, Washington
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 21, 2015

We just visited the St Regis from July 13-19 for a conference in downtown Detroit. The staff were wonderful in helping getting everyone checked in while having between 4-6 groups trying to check in with many youth at any given time. The rooms were nice, clean and well kept the entire time we were there. I loved the sheets and... More 

Was this review helpful? Yes 1
Bill W, General Manager at St. Regis, responded to this review

Bryant Thank you so much for your review on our hotel. We all enjoyed you group very much. The staff mentioned on many occasions how well organized you and your team were. We are very happy that the convention was a success for you and all your attendees. I wish you had more time to get the Detroit institute of... More 

Los Angeles, CA
1 review
1 of 5 stars Reviewed July 13, 2015

Is this a professional hotel? I stayed two nights at the Hotel St. Regis from July 11-12. I accidentally left something in my room when I checked out at 4 a.m. for a red eye flight (which can happen when you don't get enough sleep). I called the hotel the next morning and told them I left something in my... More 

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Bill W, General Manager at St. Regis, responded to this review

Thank you for your comments. Please note we do ship items that have been left behind to the rightful owner. We have done this many times. I thank you for assisting me in assuring all of our team members know and understand our process for returning items to a guest. We appreciate your patronage and look forward to serving you... More 

Level Contributor
78 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed July 7, 2015

A bit run down. Late night staff was not particularly helpful and the whole hotel could use renovations. Parking seems a little sketchy. Not a good value for the price. My room was worn and no frills, restaurant is not open late and I'm not comfortable walking anywhere from here.

Was this review helpful? Yes 3
Bill W, General Manager at St. Regis, responded to this review

Thank you for your thoughts. As a boutique hotel we strive to insure that all of our guest receive a good value for the price they pay. We have made some improvements that include a strong signal for our Wi-Fi users. We are also going to renovate our patio that is on West Grand Blvd. As the New center area... More 

Chicago
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 5, 2015

This hotel is a lovely old building, and would have been very fancy in its day. These days, its not showing its age too badly, is great value ($92 all up for a king room on the top floor) and just happened to be in the perfect location for me - a short walk from the Amtrak station (felt safe... More 

Was this review helpful? Yes 1
Bill W, General Manager at St. Regis, responded to this review

Thank you for your positive comments. It appears that our location just keeps getting better and better with all the renovations going on around us. We do have a number of guest stay with us that need to catch the Amtrak train the next day. We are also getting a lot of visitors that just want to get away and... More 

Troy, Michigan
1 review
1 of 5 stars Reviewed June 24, 2015

On June 5, our school had our prom was at Hotel St. Regis. We chose this hotel, because we had a good experience last year, and it's close to our school; many of our students do not have access to transportation. This year's experience was the total opposite!!!! The so called owner of the hotel was ghetto, unprofessional, rude and... More 

Was this review helpful? Yes
Bill W, General Manager at St. Regis, responded to this review

Thank you for your thoughts as it relates to your banquet event. Our goal is to insure that all of our banquet guest have a great experience. I understand that you had some concerns and I would be happy to discuss those with you at your earliest convenience. I would also like to note that I had many conversations with... More 

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