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The Westin Book Cadillac Detroit

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1114 Washington Blvd., Detroit, MI 48226
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The Westin Book Cadillac Detroit
The Westin Book Cadillac Detroit
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993 Reviews from our TripAdvisor Community

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Muskegon, Michigan
Level Contributor
176 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel has everything and we will stay here again. It is conveniently located downtown. The hotel itself is gorgeous including the rooms, which are well appointed. The staff was extremely helpful and assisted us with getting to our dinner party with very good directions. We would definitely stay here again, maybe next time we're over for a wings game.

Helpful?
Thank snipe49445
Englewood Cliffs, United States
Level Contributor
71 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a very, very nice hotel. Beautiful, comfortable bed. Excellent room service for breakfast. QUIET room, quiet halls. Beautiful lobby. My only reason for taking away one star was the customer service at check-in. It should not take THIRTY MINUTES. Literally. 30 minutes. And, no one acknowledged me or the other gentlemen while in line. Just ignored us for... More 

Helpful?
2 Thank Elizabeth F
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for writing and sharing a favorable review. I am sorry that your check-in process was delayed and not up to our standards. I've shared the feedback with our Front Office team and trust it will not happen again. I hope you are able to join us during your next visit to Detroit. -Susan L., Executive Assistant More 

ontario
Level Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 1 week ago

First, the bad......I arrived on Saturday Jan. 23/16 and the hotel was very busy with Disney auditions, the Auto Show and a Red Wings hockey game all happening that day. I'll say right up front that I was early.......it was around 1:30 PM. A pleasant woman staffer at checkin said my room was not yet ready (totally fair) but then... More 

Helpful?
1 Thank mkelch
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for sharing such a detailed and thoughtful review. I am so sorry for your registration experience. We can do better and I have shared this with our Front Office team so that they can work to create a more guest-centered approach to our arrival process. I am very glad, however, that you enjoyed your stay with us and... More 

Monroe, Michigan
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Love everything about this hotel, great location for everything Downtown Detroit. We've stayed numerous times for different sporting events in Detroit and always find it easy to reach our intended event. Rooms are clean and spacious, great restaurant downstairs!!!

Helpful?
Thank TCAP24
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thanks for making us your go-to hotel in Downtown Detroit! I am glad you are able to take advantage of our close proximity to so many local attractions. I hope you join us again. - Susan L., Executive Assistant More 

Level Contributor
12 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here on a Friday night with my girlfriend as an out of the blue away day. The hotel is beautiful and close to many downtown attractions. I love the historic aspect from the outside and the room was very clean and accommodating. We ended up eating in the hotel at Roast which is an exceptional steak house. Price is... More 

Helpful?
Thank Mark F
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

It sounds like you had a fantastic get-away! I am so glad we could be a part of it. Thank you for writing, and I hope you are able to stay with us again when you have the chance. - Susan L., Executive Assistant More 

Cleveland, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Very nice upscale hotel. Very clean the staff we're very nice will be staying here on my next visit to Detroit. Close to everything parked our car and walked everywhere we needed to go. 3 restaurants on site a spa, bar,great location.

Helpful?
Thank Michael E
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for staying with us and sharing such a strong review! I am glad you enjoyed your stay with us and your time in the city. We look forward to your return. - Susan L., Executive Assistant More 

Toronto
Level Contributor
113 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Great room very clean and very close (5 minute walk) to cobo and Joe Louis arena. Our room and my friends room bith had no pull out couch like the description states. Room was clean and beds comfortable. Price was decent and would stay again.

Helpful?
Thank superwell
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for sharing your review and for staying with us. We are proud to be in the heart of Detroit with easy access to so many local dining and entertainment attractions. Unfortunately, none of our rooms have pull-out couches. I am sorry you were under the impression they did. I would be happy to look into the source of... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Have stayed here a few times during NAIAS. Always good. Breakfast in the house restaurant was great. Restaurant Roast is excellent. As an SPG member I typically use points but I wouldn't hesitate to pay to stay here. Close to COPO hall

Helpful?
Thank Mark L
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for your review, Mark, and making us your go-to for NAIAS visits. We are pleased to be in the heart of Detroit with quick proximity to many dining and entertainment venues. We look forward to your next visit. - Susan L., Executive Assistant More 

Dundas, Ontario
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
1 of 5 stars Reviewed 4 weeks ago

When I spend over $500 a night on a hotel, I'd like to feel pampered. Our experience at the Westin Book-Cadillac was anything but pampering. Here's why. Admittedly, we visited on a busy evening. Nonetheless, the valet service was completely unprepared for the volume of visitors, resulting in an additional 25 minutes to circle the block (at the insistence of... More 

Helpful?
2 Thank Stacey A
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

I am so sorry that your experience was not up to your expectation or our own standards. I have shared your concerns with key members of our leadership team to address them and prevent them moving forward. If the billing issue has not been addressed I would like to personally correct it - please contact me directly at 313.442.5733. -... More 

Boston, Massachusetts
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed for one night in Detroit and spent Friday night at the Westin Book Cadillac. The hotel is beautiful, the guest rooms were huge and the bed was amazing. The staff was very friendly and helpful. If you go - eat at Roast. The food was fantastic.

Helpful?
Thank Jennifercaitlin
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

I am so glad that you enjoyed your stay with us, including our signature Westin Heavenly Bed. We pride ourselves on providing comfortable accommodations and welcoming service, thank you for reflecting this in your review. I hope you join us again. - Susan L., Executive Assistant More 

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